City view from property

Reviews of Silka Maytower Kuala Lumpur

3.5 out of 5
Silka Maytower Kuala Lumpur
7 Jalan Munshi Abdulah, Kuala Lumpur, Federal Territory of Kuala Lumpur

Reviews

7.0

Good

Rating 10 - Excellent. 60 out of 421 reviews" "
Rating 8 - Good. 165 out of 421 reviews" "
Rating 6 - Okay. 134 out of 421 reviews" "
Rating 4 - Poor. 39 out of 421 reviews" "
Rating 2 - Terrible. 23 out of 421 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

8.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Taylor

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2023

6/10 Okay

fariza

Travelled with family
Stayed 2 nights in Aug 2023

8/10 Good

Julian

Liked: Staff & service
Shower water pressure and hot water were not great. Gym was old and only had 1 free weight for certain weights. hallways feel old. Convenience store in the lobby is convenient. Only indian food within walking distance.
Stayed 7 nights in Aug 2023

8/10 Good

Ramkumar

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great stay
Clean room - not luxe but comfortable
Stayed 1 night in Aug 2023

10/10 Excellent

Bonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
A wonderful comfy hotel in a great location: very well-placed for the LRT (subway) and has a bus stop just outside. Plenty of food options nearby. The only thing I would say that needs improvement is the pool area. It's not that relaxing to be in, has no seating and there's a bit of a bird poop problem. But other than that, a great experience in the heart of the city.
Stayed 16 nights in Jun 2023

8/10 Good

Veasna

Travelled with family
Liked: Cleanliness, staff & service
We stayed 7 nights. The property is definitely outed, especially the gym and pool. Staff came at odd hours to clean the room, time vary from 6:00 Am and even 4 pm. Overall good stay for the price. The internet was weak and we barely got service. You constantly have to log in every few minutes.
Stayed 7 nights in Jul 2023

10/10 Excellent

Elijah James

Stayed 6 nights in Jun 2023

6/10 Okay

Laxmidas G Patel

Stayed 5 nights in Jun 2023

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were good, understanding and helpful.
Stayed 3 nights in Apr 2023
Response from The Management on 1 Jun 2023
Dear Thomas, Greetings from Silka Maytower Kuala Lumpur, Thank you for sharing your feedback regarding your recent visit to the hotel. We are glad that you find our staff are good, understanding and helpful. We hope to be able to welcome you back soon. Regards, The Management

8/10 Good

HYGINUS, W. P. LABUAN

Liked: Cleanliness
Perhaps the management would like to consider more personnels at the reception. Had to wait more than 15 minutes although I was third in the queue and there was only one receptionist on-duty. The lobby sofa was all occupied at that time by other guests' family members. The longest wait was for the lifts. Also, check buttons and shower holder. Some are broken. Otherwise, this hotel is strategically located for shopping.
Stayed 1 night in Mar 2023
Response from The Management on 1 Jun 2023
Dear HYGINUS, Greetings from Silka Maytower Kuala Lumpur! Thank you for taking the time to share your feedback on your recent visit to the hotel. We are very much appreciate all the feedback received and will ensure this will be taken care off. Thank you for choosing Silka Maytower Kuala Lumpur and we hope to see you again. Regards, The Management

10/10 Excellent

naz, canada

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place nice room nice price hotel near spot with where i want to go easy spot to looking grabcar
Stayed 1 night in Aug 2020

8/10 Good

Spencer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from The Management on 10 Jan 2020
Dear Spencer, Warmest greetings from Silka Maytower Kuala Lumpur. Thank you for the great rating. We certainly look forward to your next visit. Best regards, The Management

8/10 Good

Nurul abidah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff
Stayed 1 night in Nov 2019
Response from The Management on 5 Jan 2020
Dear Nurul abidah, Warmest greetings from Silka Maytower Kuala Lumpur. Thank you for choosing to stay with us during your recent trip to the city. We write to let you know that we greatly appreciate your positive comments on the hotel’s hospitality level. Your feedback is an encouraging factor that will drive us further to continue working towards a higher and impeccable standard. We really appreciate your support and we look forward to having you back here soon. Best regards, The Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This price this's best hotel
Stayed 2 nights in Sep 2019
Response from The Management on 6 Oct 2019
Dear Guest, Warmest greetings from Silka Maytower Kuala Lumpur. Thank you for the five-star ratings and review. We certainly look forward to your next visit. Best regards, The Management

2/10 Terrible

Verified traveller

Stayed 3 nights in Sep 2019
Response from The Management on 6 Oct 2019
Dear Guest, We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologize for the shortcomings you experienced and we're currently taking steps to upgrade our facilities. Regards, The Management

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Sep 2019
Response from The Management on 6 Oct 2019
Dear Guest, Greetings from Silka Maytower Kuala Lumpur. Thank you for your feedback regarding your stay with us. We hope to welcome you again in the near future. Regards, The Management

6/10 Okay

John

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Honest opinion
This hotel is in a great location and very easy to get around from here but as for the hotel itself it is old and dated the pictures on the internet look totally different from the place itself the pool, fitness centre and the standard room was the biggest disappointment the fitness centre has old equipment and no air con in there and with only one fan for the whole room it's a waste of time as it does nothing unless u are on the machine in front of it , the pool looks so clean and fresh, new in the pics but is very dark and gloomy when you are there plus with only two sun loungers for the building which at a guess has 700/800 guests/residents it just doesn't really work! The standard rooms are not even in the pics so when booking it's deceiving as I thought I was getting a different room to what I actually got plus the air con was shocking in the room (3024) was my room it was just not cold at all and the fridge was just as warm to so just be careful on what you chill in there Also, the staff on reception could be more helpful like just telling you what floor your room is on, the gym is on, swimming pool is on just simple things you need when you have been travelling and now just want to relax The wifi had a bad habit of dropping out too The Housekeeping team on the 30th floor we're amazing, so helpful friendly and polite so thank you to them 😁
Stayed 4 nights in Aug 2019
Response from The Management on 12 Sept 2019
Dear John, We are sorry to read that your stay had not been up to expectations. We are open to receiving feedback highlighting specific areas that need immediate attention, such as room condition and facilities. Reviews like yours will definitely help us improve for a better guest experience in the future. Your feedback matters to us, and we've taken necessary action to ensure a better guest experience in the future. We're truly sorry for the inconvenience caused and we hope that you will give us another opportunity to look after you in the near future. Regards, The Management

4/10 Poor

Rohani

Disliked: Staff & service, property conditions & facilities, room comfort
Rohani Othman's Stay 3 - 5th August 2019
Not so good. booked a Deluxe room with 2 single beds BUT got a bigger room with a Single Bed and Queen. It was supposed to be an UPGRADE but I feel it was actually a DOWNGRADE!!!. The room was deplorable and lack all the amenities of the Deluxe room. 1. The air-cond was put at HIGH but it was still WARM - reported, repair man came but still no change 2. The toilet was so CRAMPED. - The shower on the ceiling and the wall was turned ON at the same time even though only the wall mounted one was selected. As a result my clothing was all wet when I wanted to take ablution. - the hose next to the toilet bowl is leaking and the tap cannot be TURNED ON completely as it was too close to the wall.... - The door cannot be opened completely as it hit the TOWEL hanger on the wall 3. NO WiFi! It did not reach the room or there was just NONE 4. No Signage for the room on the wall as we exit the lift, (2714) therefore, we had to circle the whole floor before we finally found our room. The management offered to move us to another room but because we have unpacked our stuff, it was quite tedious for us to move. As such, we had to bear with these DISSATISFACTION. I have been a regular at Silka Maytowers, but this time I was really UNHAPPY with the stay.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Room comfort
Hotel unable to enforce no smoking rules
Smoking is common, the hotel's response to any complaint is to torque up the AC to 'blow out' the smoke from your room. Actually, keeping the bathroom light/fan on at all times does a better job of keeping the smoke out. But, when you leave your room, you must take the key card. So all electricity goes out, the fan turns off, and you return to a smoky room. The sauna on the women's side is not working. Western women may not realize that using the men's sauna (and there by shutting the door to the sauna room) would put them in a precarious situation legally speaking. They would have no legal defence should they be assaulted, since they had willingly gone into a men's area and shut the door. Even though it is in an open area with easy access. This is a cultural trap that a western woman would not recognize, and would probably not think twice about using it since it's in a public use area of the hotel. Per the rooms, at first I thought the rooms were well soundproofed, but it was only because no one was next door. My last night, I had neighbors who kept me up past midnight with a blaring TV and loud talking with children and people down the hall. Hotel can't enforce quiet hours either.
Stayed 4 nights in Jul 2019
Response from The Management on 8 Aug 2019
Dear Valued Guest, Thank you for recently choosing to stay with us and for taking the time to share your feedback. We’re very sorry to read that you had such a disappointing stay with us. We greatly appreciate you taking the time to share your feedback with us as it is only through valuable guest's concerns such as yourself that we are able to continually monitor and enhance our level of guest service. We apologise for the inconvenience caused and we hope that you will give us another opportunity to look after you in the near future. Regards, The Management

10/10 Excellent

Stephannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Pro: quiet rooms, reasonable room service, breakfast buffet offers wide range of options, lunch menu offers 1/2 buffet (salads/soup and desserts). Staff are gracious and polite. Convenience store on site. Cons: swimming pool is under a full cover & has limited sunshine. Elevator doesn't open on gymnasium floor. Overall: excellent value, would stay here again on future trips
Stayed 10 nights in Jul 2019
Response from The Management on 18 Jul 2019
Dear Stephannie, Warmest greetings from Silka Maytower Kuala Lumpur. Thank you so much for the outstanding review on Hotels.com and Expedia. We are thrilled to know that you had a great experience with us and we would be more than happy to extend the same quality service to you at any given opportunity. We’ve shared your compliments to our associates for each department head's so that it can be communicated to everyone. It will be a great encouragement for them to continue giving their best in ensuring the pleasure and well-being of our guest always remains the number one priority. At the same time, we appreciate all the pointers suggested for improvement, rest assured we have taken note of them and will include them in our future planning and betterment of the hotel. Best regards, The Management

8/10 Good

MORZIAH

Liked: Staff & service
Stayed 1 night in May 2019
Response from The Management on 18 Jun 2019
Dear MORZIAH, Greetings from Silka Maytower Kuala Lumpur. Thank you for your feedback regarding your stay with us. We look forward to serving you again soon. Regards, The Management

6/10 Okay

OTC

Business traveller
Disliked: Cleanliness
The towel not so favourable. Got blood stain. The switches at the bed also not in good condition. Loose.
Stayed 1 night in May 2019
Response from The Management on 27 May 2019
Dear OTC, Greetings from Silka Maytower Kuala Lumpur. Thank you for taking the time to tell us about your experience with us. We're truly sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your stay experience really alarming, thus making us more wary and attentive to our guest's needs. The issues regarding stained towels, it has been conveyed to the Executive Housekeeper for further action. We're truly sorry for the inconvenience caused and we hope that you will give us another opportunity to look after you in the near future. Regards, The Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel, lovely room we stayed in the staff very helpful. Best are of hotel is the restaurant the food and all the staff who work in that area they are fantastic so friendly lovely. Only little down thing about hotel room was it could have done with the carpet Hoover at least once over our 7 day stay it would have been nice
Stayed 7 nights in Apr 2019
Response from The Management on 21 Apr 2019
Dear Valued Guest, Warmest greetings from Silka Maytower Kuala Lumpur. We very much appreciate your comments regarding your recent stay with us. Thank you for your generous review and ratings especially on our hospitality. On the other note, we've relayed your constructive comments to the Housekeeping team for their further action. Thank you again for your great feedback and we look forward to welcome you back at Silka Maytower Kuala Lumpur. Best regards, The Management

8/10 Good

Verified traveller

Stayed 8 nights in Mar 2019
Response from The Management on 21 Apr 2019
Dear Valued Guest, Greetings from Silka Maytower Kuala Lumpur. Thank you for your feedback regarding your stay with us. We hope to welcome you again in the near future. Regards, The Management

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
The hair drier was broken. It took them a whole day to get it fix there was no safe in the room. Called so many times and finally went to from desk and they kept saying there was one in the room. Sent someone because they thought I was not telling the truth. It took two days to get one. Room are ver small. They show you big rooms in their pictures. I kept asking for a lower room because elevators kept breaking down. They gave me one on the 28th floor
Stayed 3 nights in Mar 2019
Response from The Management on 7 Apr 2019
Dear Valued Guest, Thank you for recently choosing to stay with us and for taking the time to share your feedback. We’re very sorry to read that you had such a disappointing stay with us. We greatly appreciate you taking the time to share your feedback with us as it is only through valuable guest's concerns such as yourself that we are able to continually monitor and enhance our level of guest service. We assure you that the Operation team has been informed and actions have been taken to ensure that it does not happen again. Again we apologise for the inconvenience caused and we hope that you will give us another opportunity to look after you in the near future. Regards, The Management

6/10 Okay

ABDULHADI, PENANG

Liked: Staff & service
Disliked: Property conditions & facilities
WAITING TIME FOR LIFT TOO LONG
Stayed 2 nights in Mar 2019
Response from The Management on 31 Mar 2019
Dear ABDULHADI, Thank you for rating our hotel and sharing your feedback. As for your comment on the slow lifts, it happened during the high occupancy and we're working closely with the service provider to enhance the movement during those period. We apologise for the inconvenience caused and we hope that you will give us another opportunity to look after you in the near future. Regards, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Thank you!!!
Stayed 2 nights in Mar 2019
Response from The Management on 31 Mar 2019
Dear Valued Guest, Warmest greetings from Silka Maytower Kuala Lumpur. Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Best regards, The Management

8/10 Good

Mohammad Sharkawi

Liked: Staff & service
Stayed 1 night in Jan 2019
Response from The Management on 27 Feb 2019
Dear Mohammad Sharkawi, Greetings from Silka Maytower Kuala Lumpur. Thank you for your feedback on your stay experience with us. Appreciate your support and hope to welcome you again in the near future. Regards, The Management

10/10 Excellent

Jeet, Phx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place to stay in the heart of kuala lumpur. very helpful staff and accessible to all amenities. will definitely recommend
Stayed 4 nights in Jan 2019
Response from The Management on 27 Feb 2019
Dear Jeet, Warmest greetings from Silka Maytower Kuala Lumpur. Thank you so much for the outstanding review on Expedia. We are thrilled to know that you had a great experience with us and we would be more than happy to extend the same quality service to you at any given opportunity. Thank you again for your great feedback and we look forward to welcome you back at Silka Maytower Kuala Lumpur. Best regards, The Management

8/10 Good

D'ACP

Liked: Staff & service, property conditions & facilities
Near to township. Easy to get food and shopping.
Stayed 2 nights in Jan 2019
Response from The Management on 27 Feb 2019
Dear D'ACP, Greetings from Silka Maytower Kuala Lumpur. Thank you for your comments and reviews. Indeed, our location is part of our main attraction here, as well as our services and associates. We truly appreciate your support and we hope to welcome you again soon. Regards, The Management

6/10 Okay

Myie, Uae

Liked: Staff & service
Disliked: Cleanliness, room comfort
Don’t think this hotel deserve a 3 stars rating. Basic necessities like towels etc not provided. Room is very filthy. There were 4 cockroaches crawling at my bed headboard at night.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

6/10 Okay

Remy syarmila

Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Stayed 1 night in Aug 2018
Response from The Management on 21 Oct 2018
Dear Valued Guest, Greetings from Silka Maytower Kuala Lumpur. Thank you for sharing your feedback regarding your stay with us. We appreciate your support and we hope to welcome you again in the near future. Regards, The Management

6/10 Okay

Fairuz Affandi

Holiday with family of 7
Cannot check-in at 2pm because the room was not ready. Have to wait until 2.55pm. But they compensate me with breakfast voucher for the whole family.
Stayed 1 night in Sep 2018
Response from The Management on 17 Sept 2018
Dear Fairuz Affandi, Greetings from Silka Maytower, Kuala Lumpur. Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. Extra training and consistent follow up are ongoing to prevent that from happening again in the future. Despite your experience, we very much value you as our guest and hope that you will give us another opportunity to look after you in the near future. Regards, The Management

10/10 Excellent

Joey Kessler

Thumbs up
Quick check in. Awesome upgrade
Stayed 1 night in Sep 2018
Response from The Management on 11 Sept 2018
Dear Joey Kessler, Warmest greetings from Silka Maytower, Kuala Lumpur. Thank you for your generous feedback with us about your stay. We are delighted to read that you had a great experience with us and we would be more than happy to extend the same quality service to you at any given opportunity. We truly appreciate your support and we hope to welcome you again soon.

8/10 Good

Fathy Faizura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from The Management on 11 Sept 2018
Dear Fathy Faizura, Greetings from Silka Maytower, Kuala Lumpur. Thank you for sharing your feedback regarding your stay as we truly appreciate your support towards us. Hope to welcome you again in the near future. Regards, The Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good place to smell your neighbour guest.
Old hotel, but staffs were kind. You can hear and even smell(!) your neighbour guest. I had to complain of my neighbour's smoking in the middle of the night. You can check what kind of people use this hotel before you book it.
Stayed 11 nights in Jul 2018
Response from The Management on 14 Aug 2018
Dear Valued Guest, Thank you for rating us and sharing your feedback. We sincerely apologise for the unsatisfactory experience in some areas during your stay, and rest assured we will work on improvements for a better guest experience in future. We hope you will give us a chance to welcome you again. Regards, The Management

8/10 Good

Salahuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from The Management on 6 Aug 2018
Dear Salahuddin, Greetings from Silka Maytower, Kuala Lumpur. Thank you for your feedback and we hope to welcome you again in the near future. Regards, The Management

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Good location, around restaurants, shopping complex & Express transportation
Stayed 7 nights in Jul 2018
Response from The Management on 6 Aug 2018
Dear Valued Guest, Greetings from Silka Maytower, Kuala Lumpur. We very much appreciate your comments regarding your stay with us. Thank you so much for your review and ratings especially on the location. We really appreciate your support and we look forward to having you back here soon. Regards, The Management

8/10 Good

Ruth, Hamilton New Zealand

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
nice hotel but in india area of town
the room was lovely, no complaints but the hallways could be improved. There is a nice pool on the eighth floor and a gym on the ninth. however some of the gym equipment looked past its best. Hotel is well situated close by to lulu hypermart which we enjoyed. India town is very smelly and you can smell the rubbish/??sewage out on the street. the hotel does not smell however. Staff are nice and the food is great. would defo come again
Stayed 3 nights in Jun 2018
Response from The Management on 6 Aug 2018
Dear Ruth, Greetings from Silka Maytower, Kuala Lumpur. Thank you for rating us and sharing your feedback. We sincerely apologise for the unsatisfactory experience in some areas during your stay, and rest assured we will work on improvements for a better guest experience in future. This review has been communicated to the concerned team members and we will ensure that this issue will not recurrence in the near future. Once again, do accept our apologies on the stay experience and we look forward to your next stay for us to be in better service to you. Regards, The Management

6/10 Okay

Verified traveller

Liked: Staff & service
not so good
Stayed 2 nights in Jun 2018
Response from The Management on 6 Aug 2018
Dear Valued Guest, Thank you for rating us and sharing your feedback. We sincerely apologise for the unsatisfactory experience in some areas during your stay, and rest assured we will work on improvements for a better guest experience in future. We hope you will give us a chance to welcome you again. Sincerely, The Management

2/10 Terrible

ali, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Toilet was dirty and not clean.The rooms really need a renovation.I always stay in Silka but this time now very disappointed.
Stayed 2 nights in Jun 2018
Response from The Management on 6 Aug 2018
Dear ali, Thank you for sharing this review with us. It is regret to know that our team members could not deliver the standard service as requested by your goodself during your last stay with us. This review has been communicated to the concerned team members especially the Housekeeping Team. We will ensure that this issue will not recurrence in the near future. Once again, do accept our apologies on the stay experience and we look forward to your next stay for us to be in better service to you. Sincerely, The Management

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Decent hotel
Pros: Free and lot of carpark, near to mamak stalls, shopping, convenient shops, atm etc. Cons: Same building with serviced apartment, crowded sometimes, rooms quite small, bad front desk: I call receptionist at night asking for iron, but no one answered! I need to went down by myself to get iron.
Stayed 3 nights in Jun 2018
Response from The Management on 6 Aug 2018
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Silka Maytower, Kuala Lumpur. We're sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We had taken all your comments seriously and reviewed them with our team. Preventive action have been taken immediately and sincere apologies for the lack of attentiveness and promptness of the service. The managers of other department also has been alerted on your experience and will repeat training sessions for all personnel again. Again we apologise for the inconvenience caused and we hope that you will give us an opportunity to look after you again. Sincerely, The Management

8/10 Good

rohim, cameron highlands

Location
Best location for site seeing, shopping and having good and reasonale eatery spots nearby / walking distance.
Stayed 1 night in May 2018
Response from The Management on 6 Jun 2018
Dear Rohim, Thank you for sharing this review with us. Looking forward to your next stay at Silka Maytower.

2/10 Terrible

G, Perth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I got a great deal with Expedia for a friends birthday so I didn’t expect much from the hotel. But I did not expect stained sheets, stained towels, unhygienic bathrooms and uncleaned rooms. Also, beware of the elevators as multiple times our group of 4 were stuck and no explanation was given. The hotel staff would constantly unhelpful and rude even when asked the simplest questions. You don’t usually spend a lot of time in hotel rooms when travelling to another country but it would have been nice to go back to a hotel room where you weren’t afraid to contact a disease from the bed sheets. Be aware that the photos provided on the site are not the rooms you stay in.
Stayed 7 nights in May 2018
Response from David Wong - GM, Silka Hotels Malaysia on 24 May 2018
Dear G, Warm greetings from Silka Maytower Kuala Lumpur. Thank you for rating our hotel and sharing your feedback. We sincerely apologise for the unpleasant experience during your stay with us. Rest assured we take your complaint seriously and will be reviewing this internally to ensure we deliver a better guest experience in future. We value your feedback and hope you will give us a chance to improve and welcome you again.

8/10 Good

Verified traveller

Liked: Staff & service
value for money
good breakfast for the price paid and late check out allowed. it is the best deal in kl.
Stayed 1 night in May 2018
Response from David Wong - General Manager, Silka Hotels Malays on 27 Jun 2018
Dear Valued Guest, Warm greetings from Silka Maytower Kuala Lumpur. Thank you for rating our hotel and sharing your feedback. We hope you enjoyed your stay with us and look forward to welcoming you again soon. \\

6/10 Okay

Verified traveller

Response from David Wong - GM, Silka Hotels Malaysia on 17 May 2018
Dear Valued Guest, Warm greetings from Silka Maytower Kuala Lumpur. Thank you for rating our hotel. We hope you enjoyed your stay with us and look forward to welcoming you again soon.