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Reviews

4.6 / 5Exceptional
2,089 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Kuala Lumpur Tower
    11 min walk
  • Popular Location
    Kuala Lumpur Convention Centre
    12 min walk
  • Popular Location
    Petronas Twin Towers
    12 min walk
  • Airport
    Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    46 min drive

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    About this area

    Kuala Lumpur

    In the city centre, Shangri-La Hotel - Kuala Lumpur is in Kuala Lumpur's Kuala Lumpur City Centre neighbourhood, an area with great airport proximity. The area's natural beauty can be seen at KLCC Park and Batu Caves, while Berjaya Times Square and Aquaria KLCC are popular area attractions. Travelling with kids? Don't miss Kuala Lumpur Bird Park and KidZania.

    Visit our Kuala Lumpur travel guide
    Popular Location

    What's nearby

    • Kuala Lumpur Tower - 11 min walk
    • Kuala Lumpur Convention Centre - 12 min walk
    • Petronas Twin Towers - 12 min walk
    • Aquaria KLCC - 13 min walk
    • Suria KLCC Shopping Centre - 13 min walk

    Getting around

    • Kuala Lumpur Sultan Ismail Station - 3 min drive
    • Bukit Nanas Station - 5 min walk
    • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 46 min drive

    About this property

    Shangri-La Hotel - Kuala Lumpur

    Along with a full-service spa, this hotel has a restaurant and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 662 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and LCD TVs with satellite channels. Guests will also find 24-hour room service, minibars and premium bedding.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi

    Parking and public transport

    Free self parking
    Train station pick-up shuttle (surcharge)
    Limo/town car service
    Shopping centre shuttle (surcharge)

    Food and drink

    Buffet breakfast available for a fee daily 6 AM–10:30 AM: MYR 98 per person
    1 restaurant and 1 coffee shop/cafe
    1 poolside bar and 1 bar
    24-hour room service
    Coffee/tea in a common area

    Things to do

    Aerobics classes
    Children's pool
    Fitness centre
    Full-service spa
    Outdoor pool
    Sauna
    Shopping
    Hot tub
    Steam room

    Family friendly

    Babysitting/childcare (surcharge)
    Children's pool
    Dry-cleaning service
    Free cots/infant beds
    Corner/local shop
    In-room childcare (surcharge)
    Laundry facilities
    Outdoor pool
    Rollaway/extra beds (surcharge)
    Supervised childcare/activities (surcharge)

    Conveniences

    Ballroom
    Lift
    Free newspapers in reception
    Front-desk safe
    Gift shop/newsstand
    Corner/local shop

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry-cleaning service
    Hair salon
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter
    Tour/ticket assistance
    Turndown service
    Wedding services

    Languages spoken

    Arabic
    Chinese
    English
    Japanese
    Malay

    Business services

    15 meeting rooms
    Computer station
    Conference centre

    Outdoors

    Garden
    Terrace

    Spa

    Body treatments
    Hydrotherapy
    Massages
    Reflexology
    Sauna
    Hot tub

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Wheelchair-accessible business centre
    Wheelchair-accessible concierge desk
    Wheelchair-accessible fitness centre
    Wheelchair-accessible lounge
    Wheelchair-accessible path to lift
    Wheelchair-accessible public bathroom
    Wheelchair-accessible registration desk
    Wheelchair-accessible restaurant
    Wheelchair-accessible spa
    Wheelchair accessible (may have limitations)

    More

    Designated smoking areas
    TV in reception

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Free cots/infant beds
    Hypo-allergenic bedding
    Premium bedding
    Rollaway/extra beds (surcharge)

    Bathroom

    Bathrobes
    Free toiletries
    Hairdryer
    Shower

    Entertainment

    TV/satellite channels
    LCD TV
    premium channels

    Food and drink

    Coffee/tea maker
    Free bottled water
    Minibar

    More

    Access via exterior corridors
    Connecting rooms available
    Desk
    Free newspapers
    Iron/ironing board
    Laptop-compatible safe
    Laptop-friendly workspace
    Phone
    Slippers
    Turndown service
    4.6

    Exceptional

    5 - Excellent
    1,454
    4 - Good
    510
    3 - Okay
    84
    2 - Mediocre
    20
    1 - Poor
    21
    4.7
    Cleanliness
    4.7
    Service and Staff
    4.5
    Amenities
    4.5
    Property condition

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 1 night in Feb 2020

      1/5

      • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

      I cancelled my trip due to inability to travel to Kayla

      Stayed 2 nights in Feb 2020

      5/5 Excellent

        This traveller didn’t leave comments with their review
        Stayed 1 night in Feb 2020

        3/5

        • Liked: Room comfort
        • Disliked: Cleanliness, property conditions & facilities

        not up to standards

        had to change rooms because if the stink and run down condition of the first room . second room smelled better after the first cleaning.

        Stayed 3 nights in Feb 2020

        5/5 Excellent

        • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

        Stayed 2 nights in Feb 2020

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