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Reviews of My Hotel @ Sentral

3 out of 5
My Hotel @ Sentral
No 1, Jalan Tun Sambanthan 4, Brickfields, Kuala Lumpur

Reviews

7.4

Good

Rating 10 - Excellent. 43 out of 262 reviews" "
Rating 8 - Good. 119 out of 262 reviews" "
Rating 6 - Okay. 67 out of 262 reviews" "
Rating 4 - Poor. 22 out of 262 reviews" "
Rating 2 - Terrible. 11 out of 262 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Guan Ling, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2022

2/10 Terrible

ah f

Stayed 1 night in May 2022

8/10 Good

May Wah

Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Krishnan

Stayed 1 night in Nov 2021
Response from Reservation on 5 Nov 2021
Dear Mr Krishnan, Thank you for your recent stay with us! We know that you have many options when choosing where to stay at KL Sentral, The Fact that you choose My Hotel @ Sentral is an honour to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything that you feel like we overlooked then please let us know. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon. Sincerely, Reservation Officer Behalf of My Hotel @ Sentral

10/10 Excellent

SHAHRIL IZVAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Reservation Department on 9 Mar 2021
Dear Mr Shahril Izvan, Greetings from My Hotel @ Sentral!!! Thank you for staying with us! We look forward for your next visit in Kuala Lumpur! Take care and stay safe! Sincerely,

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and plenty of tourists attractions around.
Stayed 1 night in Feb 2021
Response from Reservation Department on 9 Mar 2021
Dear Sir/Mdm, Greetings from My Hotel @ Sentral!!! Thank you for staying with us! We look forward for your next visit in Kuala Lumpur! Take care and stay safe! Sincerely,

8/10 Good

Muhammad Khairul Aiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Reservation Department on 22 Dec 2020
Dear Mr Muhammad Khairul Aiman, Greetings from My Hotel @ Sentral!!! Thank you for staying with us! It was our pleasure to host you as one of our valued guests. We look forward to see you in your next visit in Kuala Lumpur! Best regards,

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Reservation Department on 1 Dec 2020
Dear Ms Sarah, Thank you for staying with us! It was our pleasure to host you as one of our valued guests. We look forward to see you in your next visit in Kuala Lumpur! Best Regards

8/10 Good

Sarah

Stayed 1 night in Nov 2020
Response from Reservation Department on 1 Dec 2020
Dear Ms Sarah, Thank you for staying with us! It was our pleasure to host you as one of our valued guests. We look forward to see you in your next visit in Kuala Lumpur! Best Regards

10/10 Excellent

Ahthis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Shah, Kuala Lumpur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super good because at affordable price they came with The breakfast for two for the room I booked. The first day I checked in they gave me free upgrade to family room, how surprised I was back then. The next day I would like to extend my stay for another day but wrong date was selected via the Expedia app. By calling the Expedia call center they ease the process to change the date as to extend my stay for 2 nights in total. I'm happy during my staying and would recommend to any of you outside there, those looking super cheap accommodation, you can try Myhotel. Great job you guys. N tqvm
Stayed 1 night in Aug 2020
Response from Reservation Department on 10 Sept 2020
Dear Sir/Madam, Greetings from My Hotel @ Sentral!!! Thank you for staying with us and thank you for your feedback! It was our pleasure to host you as one of our valued guests. We look forward to see you in your next visit in Kuala Lumpur! Best Regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

8/10 Good

Foo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not hot shower
It was nice and clean hotel, and the location is just nice. However a little disappointed with the shower where hot water was not that hot.
Stayed 1 night in Aug 2020

8/10 Good

Harivimal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Reservation Department on 6 Aug 2020
Dear Sir/Madam, Greetings from My Hotel @ Sentral!!! Thank you for staying with us! It was our pleasure to host you as one of our valued guests. We look forward to see you in your next visit in Kuala Lumpur! Thank you and stay safe! Regards

6/10 Okay

Goh

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Reservation Department on 6 Aug 2020
Dear Sir/Madam, Greetings from My Hotel @ Sentral!!! Thank you for staying with us! It was our pleasure to host you as one of our valued guests. We look forward to see you in your next visit in Kuala Lumpur! Thank you and stay safe! Regards

8/10 Good

DanielC., Penang, Malaysia.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a pratical experience for travellers esp malaysians. Clean sheets and practical utilities help for a comfortable stay. Good for company paid trips but not practical for individuals where breakfast outside the hotel was provided.
Stayed 6 nights in Jun 2020
Response from Reservation Department on 8 Jul 2020
Dear Mr Daniel, Greetings from My Hotel @ Sentral!!! Thank you for taking the time to leave us a feedback in regards of your recent stay with us. It was our pleasure to host you as one of our valued guests. We are looking forward to see you in your next visit in Kuala Lumpur! Thank you and stay safe! Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to transportation with easy access. Room was small but clean. Upon arrival noticed smell emanating from the drain in the bathroom and after couple days it was mentioned to staff and the issue was rectified expediently.
Stayed 9 nights in Mar 2020
Response from Reservation Department on 31 Mar 2020
Dear Sir/Madam, Greetings from My Hotel @ Sentral!!! Thank you for taking the time to leave us a feedback in regards of your stay! We apologise for any inconvenience that we caused you during your stay with us. We would appreciate it so much to see you in your next visit in Kuala Lumpur. Sincerely,

8/10 Good

zallany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room is big... very close to kl sentral.. it's very convenient
Stayed 1 night in Feb 2020
Response from Reservation Department on 13 Feb 2020
Dear Sir/Madam, Greetings from My Hotel @ Sentral!!! Thank you for staying with us! It was our pleasure to host you as one of our values guests. We look forward to see you in your next visit in Kuala Lumpur! Best regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Shower is not working properly....
The shower/hot water is not working. The water was cold. They don't provide bath mat. That's my only complaint.
Stayed 2 nights in Jan 2020
Response from Reservation Department on 3 Feb 2020
Dear Sir/Madam, Greetings from My Hotel @ Sentral!!! Thank you for staying with us at My Hotel @ Sentral and for taking the time to leave a review. We are sorry to read that your recent stay experience with us did not meet up to your expectations. We have taken note on your feedback and will share this with the respective teams for review and improvement measures. Thank you again for sharing and we hope that we will have the chance to better your experience on your next visit. Sincerely,

4/10 Poor

Adada

Travelled with family
Disliked: Cleanliness
i was booked queen sizes bed . but they was provided us 2 single beds. The water come out from shower so small & the cleanliness very bad,
Stayed 1 night in Dec 2019
Response from Reservation Department on 18 Jan 2020
Dear Sir/Madam, Greetings from My Hotel @ Sentral!!! Thank you for taking the time to leave us a feedback in regards of your stay with us. We are sorry for the inconvenienced that you had encountered. We would very much appreciated it if you could give us a chance to serve you better in your next visit. Sincerely

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very helpful staff. Would stay there again.
Stayed 6 nights in Jan 2020
Response from Reservation Department on 18 Jan 2020
Thank you for staying with us! It was our pleasure to host you as one of our valued guests. We look forward to see you in your next visit! Best regards

8/10 Good

Jac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay..plenty of light in the shower through the window.. Shower had a glass door.. So in the morning it was very early bright in the room. Breakfast is around the corner at ABC rest.. Clean and nice Asian breakfast.
Stayed 3 nights in Jan 2020
Response from Reservation Department on 11 Jan 2020
Dear Sir/Madam, Greetings from My Hotel @ Sentral!!! Thank you for your kind feedback and thank you for staying with us! It was our pleasure to host you as one of our valued guests. We look forward to see you in your next visit in Kuala Lumpur! Best Regards,

10/10 Excellent

Sasikarn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night, then booked again for 2 nights at the end of our journey. Overall great value for money. Perfect location next to KL Sentral, lots of cheap and tasty places to eat nearby. The room was quite spacious for this price, stayed at way smaller rooms at this price level in Malaysia. Good bed and pillows, had no problems sleeping. Aircon worked fine, room had all basic amenities (Fan, safe, kettle+3 sets of coffee, hangers, etc.) Shower with hot water, also a shelf above the sink to put your stuff on it which is very convenient, but not all hotels have it. Some people blamed their breakfast, but given the price you pay for it, it's not bad. It was only 3 usd more to add breakfast for 2 person. You don't get much (you can choose from several simple dishes like basic nasi lemak (no meat), roti canai with curry, etc. + 1 drink per person), but it's tasty and it's located at the restaurant outside the hotel so you can order something else in addition to what you get.
Stayed 2 nights in Jan 2020
Response from Reservation Department on 10 Jan 2020
Dear Mr/Mrs Sasikarn, Greetings from My Hotel @ Sentral!!! First of all thank you for your kind feedback and thank you for staying with us! It was our pleasure to host you as one of our valued guests. We look forward to see you in your next visit in Kuala Lumpur! Best regards,

8/10 Good

Ka Hin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Reservation Department on 7 Jan 2020
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 week stay
Location is superb! Easily accessible from KL Sentral and NU Sentral Mall. Great for travellers!
Stayed 6 nights in Dec 2019
Response from Azifah on 16 Dec 2019
Thank you for staying with us! It was our pleasure to host you as one of our valued guests. We look forward for your next visit in Kuala Lumpur! Sincerely, Reservation Department

6/10 Okay

Raman

Business traveller
Liked: Property conditions & facilities
My room no wind is okay
Stayed 1 night in Dec 2019
Response from Azifah on 14 Dec 2019
Dear Mr Raman, Greetings from My Hotel @ Sentral!!! Thank you for taking the time to leave us a feedback in regards of your recent stay with us. We are sorry for any inconvenienced that you had encountered during your stay. Give us a chance to serve you better in your next visit. Sincerely, Reservation Department

8/10 Good

Verified traveller

Travelled with family
The room facilities are too basic, not very comfy
Stayed 2 nights in Dec 2019
Response from Azifah on 11 Dec 2019
Dear Sir/Madam, Greetings from My Hotel @ Sentral!!! Thank you for taking your time to leave us a feedback in regards of your stay with us. We apologies for any inconvenienced caused. We will try our best to deliver a good and comfortable service next time. Kindly give us a chance to turn your experience around. Sincerely, Reservation Department

8/10 Good

RP, Johor

Business traveller
Liked: Cleanliness, property conditions & facilities
I like hotel because very good location good food also essay excited to other places
Stayed 1 night in Dec 2019
Response from Azifah on 10 Dec 2019
Thank you for your kind feedback! we look forward to see you in your next visit in Kuala Lumpur. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Azifah on 9 Dec 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
LOCATION AND STAFF ALWAYS THE GREAT. THE STAFF ALWAYS SMILE AND GREET TO US. THE LOCATION JUST TOO GOOD FOR US TO GO EVERYWHERE WE WANT TO GO.
Stayed 3 nights in Nov 2019
Response from Azifah on 20 Nov 2019
Dear Sir/Madam, Greetings from My Hotel @ Sentral!!! Thank you for staying with us and for taking the time to leave this review! We are delighted to learn that you had a great experience during your visit. It will be our pleasure to welcome you back again for another stay! Sincerely, Reservation Department

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel but actually it’s clean. Low price no complaints. Not bad actually.
Stayed 2 nights in Nov 2019
Response from Azifah on 18 Nov 2019
Thank you for your feedback! Looking forward to your next visit in Kuala Lumpur.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Azifah on 18 Nov 2019
Thank you for your feedback! Looking forward to your next visit in Kuala Lumpur.

8/10 Good

Kanagaraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Nov 2019
Response from Azifah on 18 Nov 2019
Thank you for your feedback! Looking forward to your next visit in Kuala Lumpur.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean
Stayed 3 nights in Oct 2019
Response from Azifah on 11 Nov 2019
Dear Sir/Madam, Greetings from My Hotel @ Sentral!!! Thank you for taking your time to leave us a kind feedback! We look forward to welcome you again!! Best Regards, Reservation Department

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Azifah on 6 Nov 2019
Thank you for your feedback!

8/10 Good

Ignatius, Sabah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at a strategic location for shopping, transportation and food. Every thing is just a stone throw away.
Stayed 4 nights in Oct 2019
Response from Azifah on 4 Nov 2019
Thank you for your feedback!

8/10 Good

DK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Check in was smooth.
Stayed 2 nights in Oct 2019
Response from Azifah on 21 Oct 2019
Dear Sir/Madam, Greetings from My Hotel @ Sentral!!! Thank you for taking your time to leave us a kind feedback and we look forward to see you in your next visit in Kuala Lumpur! Best Regards, Reservation Department

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Azifah on 30 Sept 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Azifah on 11 Sept 2019
Dear Sir/Madam, Thank you for your feedback and we look forward to see you in your next visit in Kuala Lumpur! Best regards, Reservation Department

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Azifah on 27 Jun 2019
Thank you for your feedback!

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Apr 2019
Response from Azifah on 17 Jun 2019
Dear Sir/Madam, Thank you for your feedback! Best Regards, Reservation Department

8/10 Good

Anton, handy to everything we had a car so good parking

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the bust this time as regular customers
Better than last time we noted much cleaner BUS BREAKFAST Whas a load of rubbish you get sent to ABC Food then you are given 3 choice 1 egg and coffee or 1 toast and coffee (yes 1 toast no butter or spread just 1 small toast and coffee Manager informed us that they will be getting restaurant back but they could do better Very sorry to write this report but things get done when bad feed back is reported You could have done better to regular customers Very sad we had to give this a not so good report but next time please do better
Stayed 4 nights in Apr 2019
Response from Azifah on 11 Jun 2019
Dear Mr Anton, Thank you for taking your time to gave us a feedback. We are sorry for the inconvenience that has been caused. Due to Spring Cleaning for the cafe, ABC Restaurant was our alternative for our guests to have a breakfast which is for temporary only. We are glad to inform you that the cafe is now open for our guests. Therefore, kindly give us a chance to serve you better in your next visit. Thank you, Sincerely, Reservation Department

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the strategic location the hotel is situated. Perhaps a little more detailed check on the toiletries and wall paint.
Stayed 1 night in Apr 2019
Response from Azifah on 14 May 2019
Dear Sir/Madam, Greetings from My Hotel @ Sentral! Thank you for taking your time to leave us a feedback. In regards of your stay, we are sorry for any inconvenience that has been caused. Nevertheless, we thanked you for highlighting those issue for us to work some improvement on those area. Therefore, a second chance for us to serve you better in your next visit is very much appreciated. Thank you, Sincerely, Reservation Department

8/10 Good

Hyg, Sabah

Business traveller
Liked: Cleanliness, staff & service
Strategic location
Stayed 3 nights in Apr 2019
Response from Azifah on 17 Apr 2019
Thank you for your feedback!

8/10 Good

Thilak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very convenient place.
Stayed 1 night in Mar 2019
Response from Azifah on 17 Apr 2019
Thank you for your feedback!