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Reviews of Aonang Paradise Resort

3 out of 5
Aonang Paradise Resort
25/18 Moo 2 T. Aonang Muang, Krabi, Krabi

Reviews

8.4

Very good

Rating 10 - Excellent. 125 out of 356 reviews" "
Rating 8 - Good. 164 out of 356 reviews" "
Rating 6 - Okay. 51 out of 356 reviews" "
Rating 4 - Poor. 10 out of 356 reviews" "
Rating 2 - Terrible. 6 out of 356 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
Don’t be fooled by the name of the hotel or the setting of the pool. The rooms are a disgrace and unsecure. The first bungalow we were given had a number of issues - no safe, damp, constantly dripping sink tap and shower, couldn’t lock the door properly, stains on sheets, one outside seat which was extremely rusty. We were given 3 coat hangers between the 2 of us. We complained about the lack of safe and they said they would provide one. They provided one however anyone could just walk out with the safe and the contents as the safe wasn’t secured to anything and the staff didn’t seem to understand that this was unreasonable. We asked to be given another room which we was but again, safe wasn’t secured to anything and the window wouldn’t lock. We just decided to book somewhere else and leave and lose the money as we wouldn’t have felt safe staunv there. We were also told that the water would be off for 3 hours as there was a problem with the system. Do not book here! Hotels.com contacted the hotel for a refund and they refused, and we were given a £50 voucher by hotels.com as compensation (naturally the booking itself was much greater than this).
Gaps in windows
Stained sheets
Safe not fixed to anything
3 coat hangers for 2 guests
Stayed 4 nights in Jan 2024

6/10 Okay

Randy

Liked: Cleanliness, staff & service, amenities
All concrete interior. Poor quality WiFi.
Stayed 3 nights in Nov 2023

4/10 Poor

Dean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this resort 5 times over the past ten years and owner has never upgraded the rooms ie same mattress and pillows and now they are decrepit. I got severe skin rash from the pool towel. It’s a shame it was a great resort but I will never stay there again.
Stayed 6 nights in Oct 2023

6/10 Okay

Dirk

Rooms are a bit dark, ceiling lights could do with some cleaning. Bathroom fan not working so the room was a bit damp and smelling. Generally the room often smelled a bit like sewer. Entire feel was a bit run down. Outdoor area with pool and seating under roof and palm trees combined with the view was very nice.
Stayed 3 nights in Feb 2023

4/10 Poor

David

Stayed 4 nights in Oct 2022

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Roxi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing people perfect location and the pool side view is breathtaking and relaxing
Stayed 5 nights in Jun 2019
Response from Aonang Paradise Team. on 9 Jul 2019
Thank you for good feedback and hope to welcome you back to stay at our hotel again.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2019
Response from Aonang Paradise Resort Team. on 9 Apr 2019
Thank you for your feedback and appreciated you chosen Aonang Paradise Resort for your holiday. Regards, Aonang Paradise Resort Team.

8/10 Good

Alicia

Liked: Staff & service, room comfort
The hotel was nice, bathroom was a little dark and difficult to get ready in and the pool definitely needs repairs but overall a good stay!
Stayed 1 night in Feb 2019
Response from Pat on 19 Feb 2019
Thanks for staying with us. We appreciate your feedback! And look forword to welcome you back to stay with us again. Best regards, Aonang Paradise Resort And Team.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had a deluxe mountain view room, which was really nice and spacious. The pool was nice and clean as well. Really, the only thing we didn't like about this property was the reception desk clerk at check in. Her attitude was indifferent and she appeared to be bothered by our presence and rather hostile. We found our room on Expedia and selected the most expensive from several others. When we arrived, we were told that the room was not available at the rate we were quoted on Expedia, that it was the only room available at the property and if we wanted to stay there, we could stay in the only room available, at the price they were asking upon check in. When we showed her that other rooms were actually available on several booking websites, she said they weren't really available. They were kept in reserve to resolve guest issues, such as a broken air conditioner. When we convinced her that the room we reserved on Expedia was at a lower price than she was asking, she became angry and sullen and said "very well, if you don't want breakfast". We felt unwelcome and insulted. It was true that the Expedia rate didn't include complementary breakfast, but it was the way she went about it and her visible unfriendliness, that made our stay less than it could have been. The other reception individuals and staff were genuinely friendly. Maybe she was having a bad day.
Stayed 1 night in Jan 2019
Response from Pat on 15 Feb 2019
Dear Sirs, We thank you for your feedback. We will improve our service to be better. Best regards, Aonang Paradise Resort & Team.

8/10 Good

Verified traveller

Liked: Staff & service
Nicr location near from beach restaurants 711. Staff is kind...only over price for us is newyear holiday. If normal season price will be reasonable.
Stayed 1 night in Dec 2018
Response from Aonang Paradise Resort Team on 3 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Icha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Dec 2018
Response from Pat on 3 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close proximity to beach. Centralised area - walking distance to halal restaurants. Staff very helpful. They would volunteer to help with baggage after shoppimg even without any request from visitors.
Stayed 4 nights in Nov 2018
Response from Pat on 3 Jan 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Pat on 15 Feb 2019
We thank you for good feedback And look forward to welcome you back to stay with us again.

8/10 Good

Warinpong

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Pat on 5 Oct 2018
Thank you for your feedback.

2/10 Terrible

Olivia, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning!!!! Do not stay here. I know many of us don’t have time to read a long review, so here are the cliff notes: 1. Misleading photos (“pool view room” not as pictured. Pool is to side of room and you stare at plants) 2. Short hours for pool and gym. Pool can be loud with visiting guests if in “poolside room.” 3. No electric upon arrival to hotel, all day, with no advanced warning or complimentary items offered. This was province wide, but was only notified after already being checked in and bags were being rolled to room. 4. “Pool view room” has strong sewer system smell coming from bathroom vent. 5. Tv was non functional entire stay. Upon arrival, both picture and sound. Informed reception, was told technician would come. No updates given to me. Had to ask reception 3x before being told there was a cable issue on the whole side of the property. Nothing was to be done and nothing given to remedy the problem. 6. Ants in room! Everywhere! 7. No water pressure despite tampering 8. Extremely hard bed!!!! 9. Bad breakfast! Read reviews stating there was a good spread, lie!! Also ordered eggs and they were brought to the wrong table 10. Pool chairs advertised are heavy, do not move, and have no functional capability of sitting up. All you can do it lie flat. 11. Language barriers. If yo don’t speak Thai, communication is hard, you get the run around.
Stayed 5 nights in Jun 2018

6/10 Okay

Suma, Canada

Liked: Cleanliness
Close to the beach and lots of eating stalls
Walking distance to an excellent beach. Lots of ating places everywhere outside. Be careful to not break or lose anything here because they will charge you and it’s not cheap! They insist they are right and the customer is wrong! Major part of their problem is they don’t understand English. Manager was rude when we needed to speak to him as we were told he spoke English. He didn’t understand us at all though. Left a very bad taste in our mouths. We left feeling like we were thieves because a laundry bag was missing from one of our rooms (they had to change our rooms twice because of mosquitoes coming in from open gaps in the door of our first room, and a thick trail of ants in our second room going through the bed) and the charge to us for that missing laundry bag was 200 THB!
Stayed 3 nights in Jul 2018
Response from Pat on 15 Feb 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for your feedback. Best regards Aonang Paradise Resort Team.

6/10 Okay

Will, Singapore

Disliked: Staff & service, property conditions & facilities
Jus an average hotel
First of all we waited a long time at the immigration queue at the Airport as there were only 4 officers checking out hundreds and hundreds of passengers.. Checking in at the hotel was okay but we were charged 600bahts for the transportation to the hotel. We found out later the normal charge was only 300bahts. Room amenities did not have toothbrushes and tissue papers. Room was rather small. To be fair to them the room was clean and tidy. Breakfast was okay. Small selection with nothing to wow about. Krabi is getting to be expensive and too crowded. Not coming here anymore.
Stayed 3 nights in Feb 2018
Response from Aonang Paradise Resort Team. on 7 Apr 2018
Dear Sirs, Thank you for your feedback. Maybe the 300 THB is the join bus. But for private transfer is the standard rates in Krabi Area. BTW, thank you for stayed with us and we will improve our service to be better. Aonang Paradise Resort Team.

8/10 Good

molly, seattle washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
The grounds were so cute and lush, the bungalow cute and modern amd the staff very helpful . My only complaint, beds were hard. But overall great place. We only booked our first 4 nights but liked it so much here we stayed the remainder of our trip.
Stayed 4 nights in Dec 2017
Response from Aonang Paradise Resort Team on 7 Jan 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Allan Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and perfect location
Very nice service at the front desk, and the room was very spacious, with a massive bed, good A/C and tv with cable. The food and the drinks at the bar/restaurant is good and affordable (comparable to the other places/restaurants in Aonong) and you have a majestic view from the bar/pool area with the massive cliffs in the middle of the forest. The hotel is maybe 500 metres from the beach, but is a very walkable road, with lots of bars, restaurants and shops on the way to the beach. At night, the nightlife is very busy, specially at the Central Plaza, where the bars stay open until 5 am, and it's only 10-15min walking from the hotel. I highly recommend staying in this hotel due to the location, its great amenities, and the service from the staff.
Stayed 1 night in Dec 2017
Response from Aonang Paradise Resort Team on 7 Jan 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Henrik, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent hotel. The staff made me feel very welcome and were helpful with everything (thank you Khun Umpond). Nice pool area with cliff view. I stayed in a bungalow room, and was pleasantly surprised by the modern design and standard. Relatively central, but quiet. Near a small bar area and plenty of restaurants. For the price, definetely one of the best hotels I have stayed in in Thailand.
Stayed 2 nights in Sep 2017
Dear Sirs, Thank you for good feedback and appreciated stay with us. We hope that we will have chance to service you once again on your next vacation. Kind regards from Aonang Beach Krabi Aonang Pradise Resort Team.

10/10 Excellent

Wookie, New Orleans La

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and pool
The hotel was great, the staff was very helpful and friendly. Walking distance to the beach and shopping.
View from my porch
Stayed 4 nights in Jul 2017
Response from Aonang Paradise Resort Team on 6 Aug 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sue, Cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Perfect location for day trips
The rooms were very clean. Medium pool. The food was lovely. But most of all the staff were so helpful. Nothing was too much trouble for them. Close to the beach
Response from Aonang Paradise Resort Team on 6 Aug 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Steve, newcastle australia

Liked: Cleanliness, staff & service, property conditions & facilities
Aonang Paradise Resort
Great place, great people, great location. Close to shops, restaurants and the beach. Very enjoyable, relaxed time spent there. People were all very friendly and willing to help you as much as possible.
Stayed 7 nights in Jul 2017
Response from Aonang Paradise Resort Team on 26 Jul 2017
Dear Mr. Steve, Thank you very much for good feedback. We would warm welcome you back to stay with us once again in the next futher. Kind regards from Aonang Beach Krabi.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basically a hostel
Unfriendly staff, dirty shower, rooms decorated like student accommodation. Wouldn't stay here again.
Stayed 2 nights in Nov 2016
Response from Supatcharee M. on 18 Jul 2017
Unfortunately, may be you did wrong review hotel. We are 3 stars hotel not a hostel as you mentioned. And we ensured that our hotel staff are friedly and good service mind.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Miroslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place really enjoyable time very happy with that 100% recommend:))
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Marni, Singapore

Liked: Cleanliness, staff & service, room comfort
5 mins walk to aonang beach
Pleasant place to R&R, lotsa F&B outlet around area, walking around Aonang area is a breeze. Public pickup to krabi town, night market at 50-60baht per pax.
Stayed 4 nights in Jun 2017
Response from Supatcharee M. on 8 Jul 2017
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jason

need to do some pest control, especially ants inside room.
Stayed 3 nights in May 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Henry, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, nice experience
Clean place, accessible, friendly staff. Place is good and room is very nice.
Response from Supatcharee M. on 8 Jul 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kiet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lucinda, Newport, RI, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Room
Loved the mattress and bathroom. Hotel is pretty convenient to most of Ao Nang. Right next to 24 hr grocery market. Would recommend.

10/10 Excellent

suhana, KL, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Our flight during the last day is at 5 am. They provide us with pack breakfast for us to eat at the airport.

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but always room for improvement
Great location near to the main shops and bars, but off the main road to ensure limited noise. Was a little disappointed by the outside area in the superior bungalow...wasn't quite as we had expected and described and could have done with some cushions to make for a more comfortable sitting out experience. Had a security issue but the staff apologised and provided a complimentary plate of fruit as an apology. Wifi reception was very poor.....frustratingly so. Breakfast was included but probably wouldn't have paid extra for it if option had been available.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel with a very good location.
Stayed in three different rooms and all were comfortable and clean.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Not really what we expected it to be .
The design of the place is not bad , but the inside is less . They have only one plug around the whole House , the towel omg , it can't even absorb any water , minutes of wipping I still feel my body is wet .

8/10 Good

MOHD ADOM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The swimming pool is small & poor Wifi reception.
Receptionist very helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern design room
Very nice modern hotel, very good location.

10/10 Excellent

Patty, Omaha, NE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite hotel ever!
Adorable bungalows, great location, 10-15 minute walk to the beach, friendly staff

10/10 Excellent

Oliver, Gloucester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly and helpful staff, nice individual bungalows with good air con and nice bathrooms. Only thing would be the bed was slightly firm, but don't let that put you off

6/10 Okay

Sonya, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful pool view, room OK
Pros: walking distance from main road, helpful and friendly staff, cliff side view from pool, can walk to beach Cons: lukewarm shower water, poor wifi, very stiff bed, door doesn't fit frame perfectly so may let in bugs

10/10 Excellent

Graham, Auckland NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and central
This is a gem of a property It is close to everything but quiet. Hint - Go for the Deluxe Cliff View rooms.

8/10 Good

Kathryn, Auckland NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay. In the thick of eateries and some great entertainment e.g violin corner. Easy to walk down to take boats to the islands.

10/10 Excellent

SZE MUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

MAK

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable Stay
A nice place to stay..pretty close to beach. The hotel should provide complimentary pickup and drop atleast in the city and to nearby places.

10/10 Excellent

yaya, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach and shopping area
-Clean and comfort hotel -Nice room concept (house concept) -Nice view -Nice pool -Nice staff

10/10 Excellent

yaya, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach and shopping area
-Clean and comfort hotel -Nice room concept (house concept) -Nice view -Nice pool -Nice staff Even though we face our room got leaking because of the raining, but staff immediately come to change any available room.

10/10 Excellent

Rosli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort