Exterior

Reviews of Hyatt Regency Hong Kong, Tsim Sha Tsui

4.5 out of 5
Hyatt Regency Hong Kong, Tsim Sha Tsui
18 Hanoi Road, Tsim Sha Tsui, Kowloon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 545 out of 1005 reviews" "
Rating 8 - Good. 370 out of 1005 reviews" "
Rating 6 - Okay. 55 out of 1005 reviews" "
Rating 4 - Poor. 19 out of 1005 reviews" "
Rating 2 - Terrible. 16 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tom

Business traveller
Access
Stayed 2 nights in Mar 2024
Response from Hyatt Regency TST on 28 Mar 2024
Dear Tom,Thanks for staying with us and sharing your rating. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in central TST section. Subway station at the door. Nice restaurants (a broad range of options).
Stayed 3 nights in Mar 2024
Response from Hyatt Regency TST on 22 Mar 2024
Dear Phillip,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Cattleya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ห้องพักดีงามมากคะ นำ้แรงดีมาก ห้องสะอาดและสะดวกสบายอยู่ย่านชุมชน เดินทางสะดวก เตียงใหญ่นอนสบายมากคะ
Stayed 3 nights in Feb 2024
Response from Hyatt Regency TST on 8 Mar 2024
Dear Cattleya,Thanks a lot for staying with us and sharing your review. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Vinson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good overall; public transportation very accessible downstairs via K11 mall
Stayed 11 nights in Feb 2024
Response from Hyatt Regency TST on 21 Feb 2024
Dear Vinson,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Ong Kuang Yoong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 5 nights in Jan 2024
Response from Hyatt Regency TST on 2 Feb 2024
Dear Ong Kuang Yoong,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Jian Chao

Stayed 1 night in Jan 2024
Response from Hyatt Regency TST on 15 Feb 2024
Dear Jian Chao,Thanks for staying with us and sharing your rating. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Xiaoli

Stayed 4 nights in Jan 2024
Response from Hyatt Regency TST on 17 Jan 2024
Dear Xiaoli,Thanks for staying with us and sharing your rating. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Roberto

Stayed 6 nights in Jan 2024
Response from Hyatt Regency TST on 17 Jan 2024
Dear Roberto,Thanks for staying with us and sharing your rating. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Yue

Stayed 3 nights in Jan 2024
Response from Hyatt Regency TST on 9 Jan 2024
Dear Yue,Thanks for staying with us and sharing your rating. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Chun Ting Ethan

Stayed 1 night in Dec 2023
Response from Hyatt Regency TST on 17 Jan 2024
Dear Chun Ting Ethan,Thanks for staying with us and sharing your rating. We hope to welcome you back in the future.Best regards,Hotel Management

8/10 Good

Hamad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hyatt Regency TST on 9 Jan 2024
Dear Guest,Thanks for staying with us and sharing your rating. We hope to welcome you back in the future.Best regards,Hotel Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hyatt Regency TST on 9 Jan 2024
Dear Guest,Thanks for staying with us and sharing your rating. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Vincent

Liked: Staff & service, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Hyatt Regency TST on 20 Dec 2023
Dear Vincent,Thanks for staying with us and sharing your rating. We hope to welcome you back in the future.Best regards,Hotel Management

8/10 Good

Benjamin

Stayed 4 nights in Dec 2023
Response from Hyatt Regency TST on 13 Dec 2023
Dear Benjamin,Thanks for staying with us and sharing your rating. We hope to welcome you back in the future.Best regards,Hotel Management

8/10 Good

Sendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient. there were confusion between Hugo Steak and their buffet restaurant as the front of Hugo Steak is so dark that I have mistakenly booked the latter one instead. kind of disappointed.
Stayed 5 nights in Nov 2023
Response from Hyatt Regency TST on 13 Dec 2023
Dear Sendy,Thanks a lot for staying with us and sharing your review. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Zezhengzi

Stayed 2 nights in Dec 2023
Response from Hyatt Regency TST on 13 Dec 2023
Dear Zezhengzi,Thanks for staying with us and sharing your rating. We hope to welcome you back in the future.Best regards,Hotel Management

8/10 Good

steve

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room prices is a little high
Stayed 9 nights in Nov 2023
Response from Hyatt Regency TST on 1 Dec 2023
Dear steve,Thanks for staying with us and sharing your review. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Chengyu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything good
the hotel very convenience for location and the service was great!
Stayed 5 nights in Nov 2023
Response from Hyatt Regency TST on 17 Nov 2023
Dear Chengyu,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

LELITA

Travelled with partner
Our bathroom is well designed and with good spacing. Easy access to good spots
Stayed 3 nights in Nov 2023
Response from Hyatt Regency TST on 9 Nov 2023
Dear LELITA,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

frederic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained hotel. Very cheap compared to the Central options. Buffet restaurant is to be avoided at all cost (even of practical with kids!!!). Breakfast average.
Stayed 6 nights in Oct 2023
Response from Hyatt Regency TST on 3 Nov 2023
Dear frederic,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

6/10 Okay

sissel

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from Hyatt Regency TST on 3 Nov 2023
Dear sissel,Thanks for staying with us and sharing your rating. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in heart of Tsim Sha Tsui
Great hotel, great location! Clean room and great size bathroom! Staff friendly and helpful! Breakfast buffet offers great choices! Perfect for your next business or holiday stay!
Stayed 2 nights in Oct 2023
Response from Hyatt Regency TST on 30 Oct 2023
Dear Linda,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Boris, Moscow

Stayed 4 nights in Sep 2023
Response from Hyatt Regency TST on 10 Nov 2023
Dear Boris,Thanks for staying with us and sharing your rating. We hope to welcome you back in the future.Best regards,Hotel Management

6/10 Okay

Bo

Stayed 1 night in Oct 2023
Response from Hyatt Regency TST on 30 Oct 2023
Dear Bo,Thanks for staying with us and sharing your rating. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Fang

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition of the property was excellent. The staff was the greatest in every respect
Stayed 2 nights in Sep 2023
Response from Hyatt Regency TST on 19 Sept 2023
Dear Fang,Thanks a lot for staying with us and sharing your review. It is our pleasure to know that you found our services to your satisfaction. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

JuanPablo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in HK
Beautiful Hotel well located. The service was excellent. Delicious breakfast and nice gym.
Stayed 4 nights in Sep 2023
Response from Hyatt Regency TST on 30 Oct 2023
Dear JuanPablo,Thanks for staying with us and sharing your review. It is our pleasure to know that you found our services to your satisfaction. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel so pampered. The staff is super courteous. Impeccable service. This hotel exemplifies the quality of a luxury hotel. Exceptional interior design and furnishing. Location is excellent. Convenient to everything.
Stayed 1 night in Sep 2023
Response from Hyatt Regency TST on 6 Sept 2023
Dear Peter,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Good value for the 5 star quality of facility, the ambience and the top level of service. The VIP treatment and pampering for upgrading to Club Room is way surpasses the extra amount charged ($17 USD) for a regular room, which includes a sumptuous breakfast for room guests
Stayed 2 nights in Aug 2023
Response from Hyatt Regency TST on 19 Sept 2023
Dear Peter,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and well maintained. Staff are excellent. Even rollaway bed is very comfortable. However, it takes 2 different elevator rides to go back to hotel room from ground floor.
Stayed 6 nights in Jul 2023
Response from Hyatt Regency TST on 11 Aug 2023
Dear Kristi, Thanks a lot for staying with us and sharing your review. It is our pleasure to know that you found our overall services to your satisfaction. We hope to welcome you back in the future. Best regards, Hotel Management

10/10 Excellent

winston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still Very Good Hotel
My family and I just came back from a 5 day stay in Hyatt Regency. The hotel is very clean though signs of age is showing. The TST mtr station is just below so travelling is convenient. It has a slightly small mall below the hotel but there are sipermarket, bakeries and many stores convenient for guests. Overall, I am still very happy to be staying in this hotel.
Stayed 4 nights in Jul 2023
Response from Hyatt Regency TST on 25 Jul 2023
Dear winston,Thanks a lot for staying with us and sharing your review. It is our pleasure to know that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Bret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was professional and friendly. They were very helpful with all my needs during and after my stay. I will be back.
Stayed 1 night in Jul 2023
Response from Hyatt Regency TST on 14 Jul 2023
Dear Bret,Thanks a lot for staying with us and sharing your review. It's our pleasure to know that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

LUCILLE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice hotel. The surrounding area is not nearly as nice as the Hyatt.
Stayed 3 nights in Jun 2023
Response from Hyatt Regency TST on 11 Jul 2023
Dear LUCILLE,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

2/10 Terrible

Jun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Hyatt Regency TST on 2 Aug 2023
Dear Jun,Thank you for staying with us and sharing your review. We regret to hear that your recent stay with us didn't exceed your expectations. Please rest assured that we would share with the team to improve the overall experience. We hope to have the pleasure of welcoming you back again soon. Best regards,Hotel Management

10/10 Excellent

THOMAS

Stayed 2 nights in Jul 2023
Response from Hyatt Regency TST on 2 Aug 2023
Dear Thomas,Thanks a lot for staying with us and sharing your review. We hope to welcome you back in the future.Best regards,Hotel Management

6/10 Okay

Robert, Dublin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Hyatt Regency TST on 2 Aug 2023
Dear Robert,Thanks a lot for staying with us and sharing your review. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Xiu

Stayed 3 nights in Jun 2023
Response from Hyatt Regency TST on 2 Aug 2023
Dear Xiu,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Hyatt Regency TST on 2 Aug 2023
Dear Guest,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super late check-in
Our stayed at Hyatt Regency was A-ok. Except for the late check-in at the property at 3pm
Stayed 3 nights in Jun 2023
Response from Hyatt Regency TST on 29 Jun 2023
Dear Alan,Thanks a lot for staying with us and sharing your review. Regarding the check-in time, please rest assured that we would share with the team to improve the overall experience. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Hui, Siu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Friendly and helpful. Convenient too. Highly recommend it
Stayed 4 nights in Jun 2023
Response from Hyatt Regency TST on 29 Jun 2023
Dear Hui,Thanks a lot for sharing your review and recommending us! We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

8/10 Good

Susan

Stayed 11 nights in Apr 2023
Response from Hyatt Regency TST on 2 Aug 2023
Dear Susan,Thanks a lot for staying with us and sharing your review. We hope to welcome you back in the future.Best regards,Hotel Management

8/10 Good

Mohamed

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the heart of everything. Lots of food options and not much need for transportation as most attractions are in walking distance.
Stayed 2 nights in Apr 2023
Response from Hyatt Regency TST on 9 May 2023
Dear Mohamed,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Eddie

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023
Response from Hyatt Regency TST on 2 Aug 2023
Dear Eddie,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenience
Stayed 4 nights in Apr 2023
Response from Hyatt Regency TST on 9 May 2023
Dear Tom,Thanks a lot for staying with us and sharing your review. It is our pleasure to know that you found our location to your satisfaction. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Mehri

Stayed 1 night in Apr 2023
Response from Hyatt Regency TST on 2 Aug 2023
Dear Mehri,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent and all the staff is friendly and polite, the room size is decent and it's not expensive.
Stayed 5 nights in Apr 2023
Response from Hyatt Regency TST on 17 Apr 2023
Dear Tom,Thanks a lot for staying with us and sharing your review. It is our pleasure to know that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Dmitry

Stayed 1 night in Apr 2023
Response from Hyatt Regency TST on 2 Aug 2023
Dear Dmitry,Thanks a lot for staying with us. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management

8/10 Good

Melissa

Stayed 6 nights in Mar 2023
Response from Hyatt Regency TST on 2 Aug 2023
Dear Melissa,Thanks a lot for staying with us and sharing your review. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Kit Yee

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A nice hotel at a very convenient location.
Stayed 4 nights in Mar 2023
Response from Hyatt Regency TST on 28 Mar 2023
Dear Kit Yee,Thanks a lot for staying with us and sharing your review. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Underground train is adjacent to the hotel under a shopping mall. The location is extremely convenient.
Stayed 8 nights in Mar 2023
Response from Hyatt Regency TST on 28 Mar 2023
Dear Philip,Thanks a lot for staying with us and sharing your review. We hope to welcome you back in the future.Best regards,Hotel Management

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel. Have stated here 10+ times
Stayed 5 nights in Mar 2023
Response from Hyatt Regency TST on 17 Mar 2023
Dear Steven,Thank you for your continued support and sharing your review. It is our pleasure to note that you had an enjoyable stay with us. We definitely would love to welcome you back in the future.Best regards,Hotel Management