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Dear Guest, Thank you for your kind compliments. We are glad you were able to enjoy a generous service experience at Country Inn & Suites by Radisson Kota! It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the team. It is always encouraging for us to learn that our guests’ are satisfied with our services as it is what we strive for every day. I can see through your review that we have fell short of your expectation in food quality where we could have provided a better experience during your time here in our Hotel. Please be assured that your point have been cascaded to the relevant departments and we shall look into further to evaluate. I truly hope to have the opportunity to welcome you back again in the near future. Yours Sincerely
8/10 Good
Verified traveller
Travelled with family
19 Nov 2023
Liked: Staff & service, room comfort
Pool was not clean, it was smelling. Otherwise good hotel and courteous staff.
Verified traveller
Stayed 3 nights in Nov 2023
Response from Harendra Singh on 22 Nov 2023
Dear Guest, Thank you for your valuable feedback. We apologize for the disappointing service you received from our end. Our team works hard to make sure our guests are comfortable and receiving our best service. We sincerely hope you will provide us with the opportunity to welcome you back. Warm Regards, Country Inn & Suites by Radisson Kota
10/10 Excellent
Pankaj
20 Jul 2023
Pankaj
Stayed 1 night in Jul 2023
Response from Harendra Singh on 4 Sept 2023
Dear Guest, Thank you for your kind compliments. We are glad you were able to enjoy a generous service experience at Country Inn & Suites by Radisson Kota! It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the team. It is always encouraging for us to learn that our guests’ are satisfied with our services as it is what we strive for every day. Thank you once again for your warm endorsement and I look forward to welcoming you back very soon.
Property was clean and Check-in was smooth. Arpita was very helpful in considering the pre-checkin instructions. Pleasant experience.
Rohan
Stayed 1 night in Jan 2023
Response from Harendra Singh on 1 Feb 2023
Dear Guest, Thank you for your kind compliments. We are glad you were able to enjoy a generous service experience at Country Inn & Suites by Radisson Kota! It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the team. It is always encouraging for us to learn that our guests’ are satisfied with our services as it is what we strive for every day. Thank you once again for your warm endorsement and I look forward to welcoming you back very soon. Kind Regards,
6/10 Okay
Ayush
7 Sept 2022
Liked: Property conditions & facilities
Service
Service needs to be improve
Ayush
Stayed 2 nights in Sep 2022
Response from Chandan Kumar on 22 Sept 2022
Dear Mr. Ayush,We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.Kind regards,Country Inn & Suites by Radisson, Kota
V good. V comfortable.most frustrating thing was being asked for more in this section. Bad part of survey.
Not adding more. If does not submit w will cancel.
Verified traveller
Stayed 2 nights in Mar 2018
Response from Abhishek Kumar on 22 Mar 2018
We apologize on behalf of Country Inn & Suites Kota we will make sure that the problem you faced will not be repeated. We would mainly focus on the problem you faced and will resolve it to make your next stay comfortable.
4/10 Poor
h shah, Ahmedabad
27 Jan 2018
Liked: Cleanliness
Disliked: Staff & service
Poor service in restaurant
Breakfast was not ready at the stipulated time and in spite of repeated request, they could not serve even hot milk till 8 am.
In a hotel room costi14000+, Newspaper is not delivered to the room unless you ask for it.
h shah
Stayed 1 night in Jan 2018
Response from Abhishek Kumar on 26 Feb 2018
Dear Guest, On behalf of Country Inn & Suites by Carlson, Kota I would like to express our gratitude for staying and sharing your valuable feedback of our hotel during your recent stay with us. I am glad that you shared an important feedback with us we will make sure that the problem you faced will not be repeated. We would mainly focus on the problem you faced and will resolve it to make your next stay comfortable. Looking forward to welcome you for your next visit at Country Inn & Suites by Carlson, Kota
Cleaning department tanmay was good and overall nice staff they serve only sandwich in night and they got nothing else than that lol
abhishek
Stayed 1 night in Jan 2018
Response from Abhishek Kumar on 26 Feb 2018
Dear Guest, On behalf of Country Inn & Suites by Carlson, Kota I would like to express our gratitude for staying and sharing your valuable feedback of our hotel during your recent stay with us. I am glad that our team were up to your high standards and you had a memorable experience. Looking forward for your next visit at Country Inn & Suites
Dear Mr. Naresh, At the outset, please accept our most sincere gratitude for your frank and revealing comments. We take this as constructive criticism and as stepping stones in our constant endeavor towards excellence. I have addressed the concern with my team and have taken corrective measures. Look forward to serve you better on your next visit.