Interior

Reviews of The Sonnet

4 out of 5
The Sonnet
Block: DD. Plot No :08, Sector-01, Salt Lake, Kolkata, West Bengal

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 129 reviews" "
Rating 8 - Good. 56 out of 129 reviews" "
Rating 6 - Okay. 12 out of 129 reviews" "
Rating 4 - Poor. 4 out of 129 reviews" "
Rating 2 - Terrible. 9 out of 129 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Subhadra

Liked: Staff & service
The breakfast and dinner buffets were excellent. The staff was courteous and helpful. There was black mold in the bathroom. Otherweose all was fine.
Stayed 2 nights in Mar 2024

6/10 Okay

Sandeep

Travelled with family
Liked: Staff & service
Good location
Stayed 1 night in Dec 2023

8/10 Good

Kartik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family visit to Kolkata
Hotel staff show a good service mentality - I wanted a slightly early check in and a late check out and they were accommodating. The only restaurant had a good buffet breakfast as well as options available right through the day. But one significant issue is the wifi quality - connectivity was very poor in my first 2 days (Almost non existent) and even after the technical team did some trouble shooting to improve things, the wifi kept dropping and there was a constant need to reconnect devices.
Stayed 6 nights in Dec 2023

10/10 Excellent

Ranjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in Sonnet for multiple during our trip to India. Starting from management to all staff members be in the restaurant to doormen, everyone was extremely friendly and courteous. The rooms were clean and spacious and cleaning staff were always available in a moment’s notice. I was very impressed with the quick response and speed of execution.
Stayed 6 nights in Dec 2023

8/10 Good

Sanjay, Jamshedpur

Business traveller
Liked: Staff & service, amenities
A very ideally located property in the heart of Kolkata. it couldnt get better. They need to work on their gym facilities like availability of gym/yoga mats etc
Stayed 1 night in Dec 2023

8/10 Good

Ashish, New Delhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and very comfortable. Big room sizes and enough space for a small gathering as well.
Stayed 2 nights in Nov 2023

10/10 Excellent

Swati

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very cordial and responsive. We can get whatever you want at least for few days stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Aye Aye

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience at the Sonnet hotel Kolkata.The rooms were clean and every staff was delightful and eager to help.The breakfast buffet and the service offered was awesome.I recommend this place to my colleagues.Thank you!

8/10 Good

Anirban

Liked: Cleanliness, staff & service, amenities
The hotel needs renovation and they are doing that. The construction sound can be annoying. Some rooms are dated. Their staff is great and the food was great too. Breakfast is definitely VFM and ala-crate were done really well as per our special instructions. The area around the hotel has deteriorated in the past 5 years not the fault of the hotel tho but it’s a turn off.
Stayed 1 night in Nov 2022

2/10 Terrible

Finney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately, very poor room service. Only 1 towel in bathroom No proper drainage.
Stayed 3 nights in Sep 2022
Response from Dipankar Bhattacharya Asst Front Office Manager on 24 Sept 2022
Dear Sir,Namashkar !!!It was an honour to have you with us and we thank you for your valuable feedback.It is indeed sad on our part to learn about your discomfort, and we sincerely apologize for the inconvenience caused to you of your experience as indicated. Kindly note that your concerns have already been addressed and necessary corrective action has been taken wherever required.Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. Trust this lone incident in no way would dilute your otherwise favourable opinion of The Sonnet Kolkata.We do look forward to serving you on your next visit and we will make sure you carry back better memories of our hospitality.Profound Regards,

8/10 Good

Toufique

Stayed 3 nights in Sep 2022

6/10 Okay

SMIT

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff service was disappointing
Stayed 1 night in Apr 2022

10/10 Excellent

Sujan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is very conveniently located close to transport, shopping, restaurants and offers a good dining and bar facility and Gym. The pool was closed due to covid-19 restrictions. The staff is really helpful. Conveniently located is a hospital next door where it was convenient to get a PCR test. The Hotel is however showing some wear and tear and needs some makeover.
Stayed 3 nights in Mar 2022

2/10 Terrible

Gurubaskaran, EDISON

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had paid for the stay through Expedia on 29th Jan, but the hotel said they did not receive the payment and made me pay again. I showed them the proof of my pay, but they do not care. What a shame, I trusted Expedia, but they used a third party to pay for the hotel and was not done. This is very bad, I checked the reviews before I signed up for the hotel, but still cant believe this. Very sad and unpleasant. Not sure will Expedia act on this matter with the hotel staff.
Stayed 2 nights in Feb 2022

10/10 Excellent

NARAYANAN VENKATRAMAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very good and the Hotel Staff made it excellent. I must say all the staff, front office, and at the restaurant and very cordial and lively. Thank you for making my stay a memorable one. Venkatraman
Stayed 1 night in Sep 2021

4/10 Poor

Arnab, Fremont

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pros Friendly staff Cons Poor or no wifi, poor condition of bathroom with water seepage from shower stall. This is not a 4 star hotel
Stayed 3 nights in Aug 2021
Response from Dipankar Bhattacharya on 31 Aug 2021
Dear Mr. Guha Namashkar !!! Thank you for choosing us as your preferred accommodation in Kolkata. I sincerely appreciate your effort for taking out time to share the valuable feedback of your experience during your recent visit. These feed backs are indeed invaluable to us and this would help us to constantly improve ourselves in all spheres of Hospitality. It has been our tireless endeavor to maximize guest satisfaction through service and quality be it food, stay or overall guest delight. Please accept our sincere apologies on behalf of the entire team. It has been brought to our attention that your recent visit with us was not at par to your expectations.. Kindly note that your concerns have already been addressed and necessary corrective action has been taken wherever required. Do kindly treat this as a one- of aberration on our part and not mark of the hospitality that we are known for. Trust this lone incident in no way would dilute your otherwise favorable opinion of The Sonnet, Kolkata. I do look forward to meet with you on your next visit and we will make sure that you carry back better memories of our hospitality. Profound Regards, Dipankar Bhattacharya Assistant Front Office Manager The Sonnet Kolkata

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
Stayed 2 nights in Dec 2020

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
There was a party at the terrace of third floor, whose loud speakers disturbed entire half side of hotel till 11.30 PM. Booked a premium room in advance but they gave me an connecting room in which another bachelor party was going on, the hotel changed my room at 2 am when I literally shouted because I had to catch morning flight. Worst experience. Feeling cheated
Stayed 1 night in Jan 2020
Response from Jay Prakash Chowdhury on 8 Feb 2020
Dear Guest , Namashkar! Thank you for choosing us as your preferred service solutions in Kolkata. I sincerely appreciate your effort for taking out time to share the valuable feedback of your experience during your recent visit. These feed backs are indeed invaluable to us as this would help us to constantly improve ourselves in all spheres of Hospitality. It has been our tireless endeavor to maximize guest satisfaction through service and quality be it food, stay or overall guest delight. Words cannot express how truly we feel for the inconvenience that was caused. This is especially saddening because The Sonnet Kolkata believes in the promise to serve with a deep rooted passion and making the experience of Guest happier and easier for everyone who chooses to stay with us. Please accept my sincere apologies on behalf of the entire team. It has been brought to my attention that your recent visit with us was not at par to our standard of hospitality I take this opportunity to assure you that The Sonnet believes in the promise to serve with a deep rooted passion and leaves no stone unturned to ensure paramount satisfaction for its patrons. I am sure that during your next visit to the hotel, we at The Sonnet would be able to give you better memories and pleasant stories to share & cherish. "Atithi Devo Bhaba" is our age old culture and we at the sonnet stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We shall look forward to welcome you back at The Sonnet very soon and my team shall go that extra mile to extend the Sonnet hospitality of "Poetry in Service

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Rituparna Basu Dey on 9 Jul 2019
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

8/10 Good

Mohammad Ahsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Rituparna Basu Dey on 18 Jun 2019
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Rituparna Basu Dey on 4 Jun 2019
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

8/10 Good

Rajeev

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOcation and Staff Service. Rooms are clean and spacious.
Stayed 1 night in Apr 2019
Response from Rituparna Basu Dey on 9 May 2019
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Rituparna Basu Dey on 25 Apr 2019
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

6/10 Okay

Verified traveller

Disliked: Cleanliness
Staff courteous but sheets were not clean. Room had slight smell maybe they did not get enough time to clean as I did a slightly early check in.
Stayed 1 night in Apr 2019
Response from Rituparna Basu Dey on 25 Apr 2019
Dear Guest, Namashkar ! Thanks for taking out time to put in your honest comments. We appreciate your patronage of The Sonnet and considering us as your preferred hotel for your recent stay in the city. We are absolutely perturbed with the feedback regarding your overall stay experience what you had with us. I earnestly apologize for the inconvenience that you faced due to the same. The entire team at the hotel has been taken through a detailed rigorous training regime and all requisite measures are being taken to reinforce international service standards. Having stated the foresaid, once again I humbly apologize for all the inconveniences, you faced. I take this opportunity to assure you that The Sonnet believes in the promise to serve with a deep rooted passion and leaves no stone unturned to ensure paramount satisfaction for it's patrons. I am sure that during your next visit to the hotel, we at The Sonnet would be able to give you better memories and pleasant stories to share & cherish. We shall look forward to welcome you back at The Sonnet very soon and my team shall go that extra mile to extend the Sonnet hospitality of "Poetry in Service". Thanks & Regards,Rituparna Basu Dey

8/10 Good

Dipankar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Rituparna Basu Dey on 10 Apr 2019
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavor to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. We look forward to welcome you back during your next visit to the city .... soon in the near future. Thanks and Regards, Rituparna Basu Dey

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room. Located closer to the airport
Stayed 1 night in Mar 2019
Response from Rituparna Basu Dey on 23 Mar 2019
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavor to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. We look forward to welcome you back during your next visit to the city .... soon in the near future. Thanks and Regards, Rituparna Basu Dey

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019

6/10 Okay

VB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is situated in an extremely filthy area with slums and stray dogs all around. The rich hotel owners in this area should have met together to improve the surrounding area
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Rituparna Basu Dey on 21 Nov 2018
Dear Madam/ Sir, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

6/10 Okay

MANUJ

Liked: Cleanliness
Disliked: Staff & service
Avoid, look somewhere else
Pros: Great location Cons: bad reception, one card key per room(u have to wake up to open the door when your partner goes out), breakfast below average, dinner awful, poor room service Avoid and stay in Hyatt or JW Marriott
Stayed 1 night in Nov 2018
Response from Rituparna Basu Dey on 8 Nov 2018
Dear Manuj, Namashkar ! Thanks for taking out time to put in your honest comments. We appreciate your patronage of The Sonnet and considering us as your preferred hotel for your recent stay in the city. We are absolutely perturbed with the feedback regarding your overall stay experience what you had with us. I earnestly apologize for the inconvenience that you faced due to the same. The entire team at the hotel has been taken through a detailed rigorous training regime and all requisite measures are being taken to reinforce international service standards. Having stated the foresaid, once again I humbly apologize for all the inconveniences, you faced. I take this opportunity to assure you that The Sonnet believes in the promise to serve with a deep rooted passion and leaves no stone unturned to ensure paramount satisfaction for it's patrons. I am sure that during your next visit to the hotel, we at The Sonnet would be able to give you better memories and pleasant stories to share & cherish. We shall look forward to welcome you back at The Sonnet very soon and my team shall go that extra mile to extend the Sonnet hospitality of "Poetry in Service". Thanks & Regards,

8/10 Good

Mimi, Orkney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed with my family for 9 nights. The stay was good. The rooms were clean. The WiFi was reliable. It was a shame we couldn’t get a WiFi password for the entire stay. We had to ask for a new one everyday. We used the fitness room. The hotel supplied bottles of water daily. We used the pool everyday. My son cut his foot on something ? A broken tile or glass in the pool. The staff were very attentive when this happened. Unfortunately the (expensive) taxi we booked to take us back to the airport never turned up. It was a shame as it leaves us with a bad impression of the hotel.
Stayed 6 nights in Oct 2018
Response from Rituparna Basu Dey on 3 Nov 2018
Dear Mimi, Namashkar ! Thanks for taking out time to put in your honest comments. We appreciate your patronage of The Sonnet and considering us as your preferred hotel for your recent stay in the city. We are absolutely perturbed with the feedbacks regarding your overall stay experience what you had with us. I earnestly apologize for the inconvenience that you faced due to the same. The entire team at the hotel has been taken through a detailed rigorous training regime and all requisite measures are being taken to reinforce international service standards. Having stated the foresaid, once again I humbly apologize for all the inconveniences, you faced. I take this opportunity to assure you that The Sonnet believes in the promise to serve with a deep rooted passion and leaves no stone unturned to ensure paramount satisfaction for it's patrons. I am sure that during your next visit to the hotel, we at The Sonnet would be able to give you better memories and pleasant stories to share & cherish. We shall look forward to welcome you back at The Sonnet very soon and my team shall go that extra mile to extend the Sonnet hospitality of "Poetry in Service". Thanks & Regards,

10/10 Excellent

Bhupindra, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfull experience. Amrit at the Reception was extremely helpfull.
Stayed 2 nights in Oct 2018
Response from Rituparna Basu Dey on 26 Oct 2018
Dear Mr. Bhupindra, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future. Thanks and Regards, Rituparna Basu Dey

10/10 Excellent

Jacquie, Devon UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely helpful
I had my money stolen while visiting Belur Math and the hotel management on all levels were so helpful and kind and companied me through the difficult process of making a statement at the police station. Also for taking care of me by giving me room serve for the evening meal. A big thank you to everyone.
Stayed 4 nights in Sep 2018
Response from The Sonnet on 25 Sept 2018
We thank you for staying with us and we trust you had a comfortable stay at The Sonnet Kolkata. We feel sad about the most unpleasant encounters you faced, one could ever have and we strongly criticize the inhuman act you went through in Dakshineswar. Accompanying you for all the formalities was our duty towards you being our Esteemed Guest and we find pride in being able to do so.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Rituparna Basu Dey on 11 Aug 2018
Dear Madam / Sir, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future. Thanks and Regards, Rituparna Basu Dey

8/10 Good

JIMMY , ABU DHABI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A NICE HOTEL , NICE STAY, NEW PROPERTY GOOD
SHORT STAY, BUT WAS REALLY GOOD , CHECK IN WAS VERY FAST AND STAFF SO GOOD, NEW PROPERTY , BREAKFAST CAN BE IMPROVED A BIT. BUT REALLY VALUE FOR MONEY. WILL SURELY VISIT AGAIN
Stayed 1 night in Apr 2018

10/10 Excellent

Kathleen , Eugene, Oregon, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in personalized service
From the moment I was retrieved from the Kolkata airport until I left the hotel 5 days later, the staff of the Sonnet did everything possible to make me feel truly cared for. Each staff quickly learned my name and my daily preferences, seeking to anticipate my needs in advance of my having to ask. Maneesha was especially helpful throughout my stay, and I depended upon her assistance for many things, even sending another staffer to escort me to a nearby pharmacy. This hotel is conveniently located for airport connections, and they can arrange car and driver for reasonable price to take you into downtown Kolkata for sight seeing. The size of this hotel lends itself to the very thoughtful personalized service. I recommend it highly.
Stayed 5 nights in Mar 2018

8/10 Good

vish, Newcastle UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a convenient location
Nice clean hotel in a good location. Rinki house keeper, Abhishek in the lobby, and Kartik in the restaurant deserve a special mention for their work.
Stayed 3 nights in Feb 2018

10/10 Excellent

parijat, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located in Salt Lake, open space outside
Extremely courteous and helpful staff, good breakfast, with convenient variety, and customisd menu at restaurant
Stayed 4 nights in Jan 2018

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Vivek, Holland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
located near to city centre 1, value for money.
Hotel rooms are cosy, comfortable and food was awesome. The staffs were very helpful. Ambience can be improved but overall stay was very comfortable!
Stayed 1 night in Dec 2017
Dear Mr. Vivek, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Sharmistha Banerjee

8/10 Good

anirban, canberra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice hotel, friendly staff, breakfast was good. Towels, pillow case and beed sheets had some yellow tinge and need machine wash not hand wash. Otherwise it was a great stay.
Stayed 1 night in Dec 2017
Response from S on 27 Dec 2017
Dear Guest, Namashkar ! Thanks for taking out time to put in your honest comments. We appreciate your patronage of The Sonnet and considering us as your preferred hotel for your recent stay in the city. I have taken a note of your appreciation and I am happy, but absolutely perturbed with the feedbacks regarding your overall experience with quality and cleaning of the linen in the room what you had with us. I earnestly apologize for the inconvenience that you faced due to the same. The entire team at the hotel has been taken through a detailed rigorous training regime and all requisite measures are being taken to reinforce international service standards. Having stated the foresaid, once again I humbly apologize for all the inconveniences, you faced. I take this opportunity to assure you that The Sonnet believes in the promise to serve with a deep rooted passion and leaves no stone unturned to ensure paramount satisfaction for it's patrons. I am sure that during your next visit to the hotel, we at The Sonnet would be able to give you better memories and pleasant stories to share & cherish. We shall look forward to welcome you back at The Sonnet very soon and my team shall go that extra mile to extend the Sonnet hospitality of "Poetry in Service". Thanks & Regards, Sharmistha Banerjee

8/10 Good

Chinmaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Except wifi services all were great..
Stayed 3 nights in Dec 2017
Dear Ms. Chinmaya, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Sharmistha Banerjee

8/10 Good

Ronald, sydney

Decent Hotel
Staff needs a bit more training on local sights & activities
Stayed 1 night in Oct 2017
Response from S on 30 Oct 2017
Dear Mr. Ronald, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". I have taken a note of your feedback regarding staff's local area knowledge, the entire team at the hotel has been taken through a detailed rigorous training regime and all requisite measures are being taken to reinforce international service standards. Having stated the foresaid, once again I humbly apologize for all the inconveniences, you faced. Thanks and Regards, The Sonnet Team

6/10 Okay

Nimish, New Delhi

Disliked: Room comfort
Hotel is a good location but room's are too small. The tariff they charge for such rooms make it expensive. You can have much better deals at such prices (over priced). Overall hotel infra is good.
Stayed 1 night in Oct 2017
Response from S on 23 Oct 2017
Dear Sir, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Sharmistha Banerjee