Property grounds

Reviews of The LaLiT Great Eastern Kolkata

5 out of 5
The LaLiT Great Eastern Kolkata
1,2, 3, Old Court House Street, Kolkata, west bengal

Reviews

8.4

Very good

Rating 10 - Excellent. 146 out of 279 reviews" "
Rating 8 - Good. 75 out of 279 reviews" "
Rating 6 - Okay. 26 out of 279 reviews" "
Rating 4 - Poor. 16 out of 279 reviews" "
Rating 2 - Terrible. 16 out of 279 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with group
Liked: Amenities, property conditions & facilities
This is a very beautiful historical property. The staff are so friendly and welcoming. Housekeeping was on top of making sure the room was clean along with water, tea, and coffee stocked daily. Bicky is amazing at taking care of the room and makes sure everything is perfect when he cleans the room. I highly recommend this hotel and look forward to staying again for future visits to Kolkata.
Stayed 23 nights in Mar 2024
Response from Kamal Raza on 27 Mar 2024
Dear Mr George,Namaskar,We are thrilled to hear that you enjoyed your visit and found the hotel Luxurious and peaceful. It's our aim to provide a memorable and pleasant experience for our guests.We appreciate your feedback and look forward to the opportunity of welcoming you back in the future.Best Regards,Kamal RazaResident ManagerThe Lalit Great Eastern Kolkata

8/10 Good

Rahul

Travelled with family
Liked: Cleanliness, amenities
The front desk staff were terrible. Three to four female staff members at the front checkin desk were either clueless or not willing to help. The restaurant staff were very polite and friendly and the room cleaning lady was excellent. She was very friendly and always had a big smile.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sanjay, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room with a comfortable bed. The gym was well equipped and the steam room was great. Good choices for breakfast, service was a bit slow at certain times.
Stayed 5 nights in Jan 2024

10/10 Excellent

Anamika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024

6/10 Okay

Aswathi

Travelled with family
Rooms were not cleaned on daily basis as per the standards. Had to call many times for toiletaries and water etc. though we had booked and paid for 3 adults
Stayed 3 nights in Dec 2023

8/10 Good

Ranga Raju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Patrick

Stayed 2 nights in Dec 2023

8/10 Good

Martin

Liked: Amenities, property conditions & facilities
A very stylish, modern hotel in a very good location. Though noisy early evening, it quieted down around 9pm which ensured a good night’s sleep. Friendly helpful staff though was a bit hectic checking in as everyone was looking to check in and out at the same time. As this is a luxury hotel I would have expected a cold drink on arrival whilst waiting (developed world problems I know, but this is down as a luxury hotel). Would definitely recommend this hotel.
Stayed 2 nights in Nov 2023

6/10 Okay

Ruth

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived half an hour after check in time and were told our rooms weren’t ready. We asked to wait somewhere we could get lunch and were taken out onto the street to a cake shop/bar/restaurant. Service there was very slow and my food was cold when it arrived. Not a great start to our stay in LaLit. However we got upgraded rooms to compensate. Rooms were very spacious and beautiful though the safe didn’t work and the bath water was brown. Also I only got one towel. Food in the restaurant was very good.
Stayed 1 night in Nov 2023

6/10 Okay

mukesh

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Ok
Stayed 3 nights in Nov 2023

6/10 Okay

Anshu

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Vinay

Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Nilesh

Stayed 1 night in Jul 2023
Response from Rima Biswas on 1 Aug 2023
Dear Sir, Namaskar!! Thank you for sharing your feedback with us and we are delighted to learn that you had a wonderful experience. We deeply value your loyalty towards The Lalit Great Eastern Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring seamless experience every time. Looking forward to welcoming you back soon. Warm Regards,

6/10 Okay

risharl

Travelled with partner
Liked: Staff & service
Being a heritage hotel I liked the style of the rooms and size. Towels were stained and not white as they should be. Breakfast staff not trained to serve tea etc properly and don’t speak English. Front office staff were good and could communicate with international guests. Food selection good. Hotel overpriced for what they offer.
Stayed 3 nights in Apr 2023
Response from Rima Biswas. Reservation Manager on 1 May 2023
Dear Mr. Bharath,Namaskar! Thank you for taking the time to give us such in-depth feedback. Please accept my heartfelt apologies for the unpleasant stay you recently had. I concur that sending an apology won't erase the inconvenience you endured or take away the memory of it. You may be confident that we are carefully evaluating your comments and will take prompt action to implement any necessary changes. I kindly request that you not allow this occurrence influence your perception of our hotel as a whole. The opportunity to welcome you back and demonstrate the difference excites my team and I.Warm Regards,

2/10 Terrible

Dilip K

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bug infested place.
Stayed 3 nights in Apr 2023
Response from Rima Biswas on 10 Apr 2023
Dear Sir, Namaskar! Thank you for taking the time to give us such in-depth feedback. Please accept my heartfelt apologies for the unpleasant stay you recently had. I concur that sending an apology won't erase the inconvenience you endured or take away the memory of it. You may be confident that we are carefully evaluating your comments and will take prompt action to implement any necessary changes. I kindly request that you not allow this occurrence influence your perception of our hotel as a whole. The opportunity to welcome you back and demonstrate the difference excites my team and I.

4/10 Poor

Sazzad

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Breakfast was not up to the standard for non veg it is star rated hotel should have varieties for non veg guest only veg is not except able at all very disappointing service staff was not cooperating for phone sim procuring
Stayed 3 nights in Mar 2023

10/10 Excellent

Priya

Stayed 3 nights in Feb 2023
Response from Rima Biswas. Reservation Manager on 5 Apr 2023
Dear Ms. Priya, Namaskar! Thank you for sharing your feedback with us and we are delighted to learn that you had a wonderful experience. We deeply value your loyalty towards The Lalit Great Eastern Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring seamless experience every time. Looking forward to welcoming you back soon. Warm Regards,

6/10 Okay

Mahesh

Travelled with family
Liked: Staff & service
Property is a bit dark even though facilities and amenities are new. We had some minor troubles checking in but they compensated it with a late check out. Breakfast was good.
Stayed 1 night in Feb 2023
Response from Rima Biswas on 9 Mar 2023
Dear Guests, Namaskar! Thank you for sharing your constructive feedback with us. We have noted your review with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. Your issue has received my personal attention and has been shared with concerned departments. Necessary corrective measures initiated to ensure no repeat. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back. Warm Regards,

6/10 Okay

Eman

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Untrained staff in dining and poor room service
Stayed 3 nights in Feb 2023
Response from Rima Biswas on 16 Feb 2023
Dear Mr. Noor, Namaskar! Thank you for sharing your constructive feedback with us. We have noted your review with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. Your issue has received my personal attention and has been shared with concerned departments. Necessary corrective measures initiated to ensure no repeat. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back. Warm Regards,

4/10 Poor

Omar

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, room comfort
very disappointment!!
I recently stayed at your hotel and I was disappointed with the level of service I received. In particular,the breakfast was awful and also there was no simple teabag in the room and the refrigerator was not working, which impacted my overall experience. I hope you will take my feedback into consideration as you strive to improve your guests' experience in the future.
Stayed 2 nights in Feb 2023
Response from Rima on 9 Feb 2023
Dear Sir, Namaskar! Thank you for sharing your constructive feedback with us. We have noted your review with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. Your issue has received my personal attention and has been shared with concerned departments. Necessary corrective measures initiated to ensure no repeat. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back. Regards,

2/10 Terrible

Verified traveller

Business traveller
Stayed 3 nights in Jan 2023
Response from Rima Biswas on 2 Feb 2023
Dear Sir, Namaskar! Thank you for sharing your constructive feedback with us. We have noted your review with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. Your issue has received my personal attention and has been shared with concerned departments. Necessary corrective measures initiated to ensure no repeat. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back. Regards,

2/10 Terrible

Shakil

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Reception was very unhelpful & the waiters in the breakfast room were untrained, lots of improvement required before this hotel can be of the rated class
Stayed 2 nights in Jan 2023
Response from Rima Biswas on 2 Feb 2023
Dear Sir, Namaskar! Thank you for sharing your constructive feedback with us. We have noted your review with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. Your issue has received my personal attention and has been shared with concerned departments. Necessary corrective measures initiated to ensure no repeat. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and courteous, convenient hotel.
A quiet hotel which was clean and central. I stayed at the back of the hotel so had no view but had no city noise too. Breakfast was good but not enough vegan food. Staff courteous and they even wore Pride badges in January, which was a wonderful initiative by the hotel. They had a pride flag in the front of the hotel. Thank you.
Stayed 3 nights in Dec 2022
Response from Rima Biswas on 2 Feb 2023
Dear Sir, Namaskar!!Thank you for sharing your feedback with us and we are delighted to learn that you had a wonderful experience. We deeply value your loyalty towards The Lalit Great Eastern Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring seamless experience every time. Looking forward to welcoming you back soon. Warm Regards,

8/10 Good

Harmeet

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fabulous histo
Stayed 4 nights in Jan 2023
Response from Rima Biswas on 2 Feb 2023
Dear Sir,Namaskar! Thank you for sharing your feedback with us and we are delighted to learn that you had a wonderful experience. We deeply value your loyalty towards The Lalit Great Eastern Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring seamless experience every time. Looking forward to welcoming you back soon. Warm Regards,

4/10 Poor

Anand

Stayed 1 night in Jan 2023
Response from Rima Biswas on 2 Feb 2023
Dear Sir, Namaskar! Thank you for sharing your constructive feedback with us. We have noted your review with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. Your issue has received my personal attention and has been shared with concerned departments. Necessary corrective measures initiated to ensure no repeat. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back. Regards,

4/10 Poor

Charles Anand

Travelled with family
Disliked: Staff & service, amenities
The property is closer to some of the attractions. As there is a renovation going on, its dusty and sometimes noisy. I wouldnt want to visit this property till the reno is completed.
Stayed 2 nights in Dec 2022
Response from Rima Biswas on 2 Feb 2023
Dear Mr. Anand,Namaskar! Thank you for sharing your constructive feedback with us. We have noted your review with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. Your issue has received my personal attention and has been shared with concerned departments. Necessary corrective measures initiated to ensure no repeat. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back. Regards,

4/10 Poor

Anee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check-in experience for someone who is used to excellent customer service in US, was just mediocre. We checked in pretty late around 11 pm. The gentleman who helped us did not put any extra effort to make us feel welcome. No offers of water whatsoever. He insisted on putting a credit card on file, repeatedly, even when I mentioned that it was late and we would like to go to my room after a very long flight. The staff at the restaurants, janitorial staff, porters etc. are very nice. I loved interacting with them. The breakfast and the in room dining were good and we really enjoyed the variety of food. The staff at the reception completely ignored us and any requests we made. Toilet paper arrived in 2 hours, after three calls to the reception. However, the worst part of the stay was that two nights before we are scheduled to check-out, we receive a call at 10 pm from Mr. Faisal at the reception asking for feedback on the stay. That was really in very bad taste. I requested to speak to the manager the following morning but that did not materialize. I am disappointed that such a pricey place could not exhibit basic decency in dealing with their guests. This has most certainly left a bad taste in my mouth. I travel via Kolkata very often due to work, but will not be returning here.
Stayed 7 nights in Nov 2022

10/10 Excellent

Supanan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Neeraj

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

mirza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Amazing Hotel will always stay here, courteous staff , Ambience is excellent with Art work. Big rooms Nice Breakfast centre of the City.
Stayed 2 nights in Aug 2022

10/10 Excellent

Anand

Stayed 2 nights in May 2022
Response from Rima Biswas on 2 Jun 2022
Dear Sir, Namaskar!! The entire team joins me in thanking you for staying at The Lalit Great Eastern Kolkata and for making us your preferred choice in the "City Of Joy" . We appreciate you taking out your valuable time to share this wonderful feedback on Expedia.We look forward to your next visit and the joy of serving you .

8/10 Good

Dr.Pushpa

Travelled with family
Liked: Room comfort
good
It was good stay. Even though our booking was for two. slippers, toothbrush was arranged for only one person. It is quiet old property. Need renovation
Stayed 1 night in Dec 2021

2/10 Terrible

MS LI T

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2020

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally very good indeed
All generally very good. I guess it should be at the price - probably 2x or 3x a mid-range hotel in Kolkata - but still excellent value for this level of comfort and service + Wi-fi, room and bathroom very good, staff accommodating of odd requests - Food a bit over-priced
Stayed 1 night in Mar 2020
Response from Rima Biswas on 14 Mar 2020
Thank you for the Feedback . We have taken a note of the positive feedback and we have informed the concerned department they are working on the same . Looking forward to welcome you at The Lalit Great Eastern Kolkata .

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located and convenient for meetings in City Centre; Comfortable stay
Stayed 2 nights in Feb 2020
Response from Rima Biswas on 14 Mar 2020
Thank you for the Feedback . Looking forward to welcome you at The Lalit Great Eastern Kolkata .

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Rima Biswas on 6 Mar 2020
Thank you for the Feedback . Looking forward to welcome you at The Lalit Great Eastern Kolkata .

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and staff. The breakfast choices and quality were superb. Good location, about 10 minute walk to the nearest metro station ( Kolkata traffic is a nightmare).
Stayed 2 nights in Mar 2020
Response from Rima Biswas on 6 Mar 2020
Thank you for the Feedback . Looking forward to welcome you at The Lalit Great Eastern Kolkata .

10/10 Excellent

Elissa

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly excellent service, spacious rooms, great restaurant
Stayed 4 nights in Feb 2020
Response from Rima Biswas on 6 Mar 2020
Thank you for the Feedback . Looking forward to welcome you at The Lalit Great Eastern Kolkata .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Rima Biswas on 6 Mar 2020
Thank you for the Feedback . Looking forward to welcome you at The Lalit Great Eastern Kolkata .

10/10 Excellent

Charles, Bedford UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, lovely staff, very classy, great facilities, nothing was a problem to them
Stayed 2 nights in Feb 2020
Response from Rima Biswas on 6 Mar 2020
Thank you for the Feedback . Looking forward to welcome you at The Lalit Great Eastern Kolkata .

10/10 Excellent

Henry Heng Yan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Rima Biswas on 6 Mar 2020
Thank you for the Feedback . Looking forward to welcome you at The Lalit Great Eastern Kolkata .

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
o and enjoy!
Beautifully and smartly designed hotel. Great staff. Great buffet breakfast. Would that all hotels were like this! We travel extensively and the LaLit was so far above all expectations. Great WIFI and location.
Stayed 1 night in Feb 2020
Response from Rima Biswas on 25 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Excellent Hotel and Staff" This is one of the best hotels we stayed in. Room was large. The room was very, very clean and modern. The staff at the front desk was very friendly, helpful and professional.
Stayed 1 night in Feb 2020
Response from Rima Biswas on 25 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sanjum, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much appreciated! Pleasant stay and extra effort by property was really nice. Thank you.
Stayed 1 night in Feb 2020
Response from Rima Biswas on 6 Mar 2020
Thank you for the Feedback . Looking forward to welcome you at The Lalit Great Eastern Kolkata .

10/10 Excellent

julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Lalit Great Eastern is a lovely hotel. It’s in a great location, is very quiet, and the staff are very warm and helpful. I’d always stay there again.
Stayed 4 nights in Feb 2020
Response from Rima Biswas on 25 Feb 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

parul

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Got very sick at this hotel
I returned home after a week at Lalit Great Eastern extremely sick. I was sick while there and constantly being visited by doctor. At home I was diagnosed with rotavirus, and two strains of Ecoli. I am extremely ill and on strong antibiotics in US. At least some of these bugs came from the hotel breakfast and/or dinner buffet, I feel. There is a lavish spread of food but I question the hygiene standards in the kitchen and don’t know how many times food is reused or how well fresh fruits and vegetables are stored. The hotel is attempting to do more than it can handle. Also there is only one restaurant under a glass roof. At breakfast time I think the sun shining on food that is kept out for several hours causes spoilage. The hotel looks neat and clean, but I got very sick eating here. I didn’t eat anywhere else but the hotel. On a side note, it was very disappointing that the historic section of this hotel seems to be closed for renovation for several years to come. But even that would have been okay if I’d returned home in good health.
Stayed 7 nights in Feb 2020
Response from Rima Biswas on 25 Feb 2020
We are sorry to hear about you ill health and wish you a speedy recovery .We have our in-house laboratory wherein we have a check on every food item coming into the hotel , storage of the same and before being served for consumption.

10/10 Excellent

Sushma, Kolkata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location ,good breakfast,attentive staff .had great room service ,very timely answers
Stayed 2 nights in Jan 2020
Response from Rima Sil on 30 Jan 2020
Thank you for the Feedback . Looking forward to welcome you at The Lalit Great Eastern Kolkata .

10/10 Excellent

TAHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staffs are friendly, well trained, helpful.
Stayed 4 nights in Jan 2020
Response from Rima Sil on 30 Jan 2020
Thank you for the Feedback . Looking forward to welcome you at The Lalit Great Eastern Kolkata .