CF11 Action Area 1C, New Town Rajarhat, Kolkata, West Bengal
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 88 out of 202 reviews" "
10 - Excellent
88
Rating 8 - Good. 71 out of 202 reviews" "
8 - Good
71
Rating 6 - Okay. 17 out of 202 reviews" "
6 - Okay
17
Rating 4 - Poor. 15 out of 202 reviews" "
4 - Poor
15
Rating 2 - Terrible. 11 out of 202 reviews" "
2 - Terrible
11
8.6/10
Cleanliness
8.2/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
Kyle
Travelled with family, Travelled with family and small children, Business traveller
This was not our first trip to the Novotel. As a family of 5 we are looking for amenities, convenience, cleanliness, and value. And I must say that Novotel is 5 stars in all o these categories. I especially appreciate the friendliness of the staff. There is not a hotel in the world in this price range, in my humble experience, that can compare with Novotel Kolkata. We will definitely stay again.
Kyle
Stayed 4 nights in Mar 2024
Response from Arjun Kaggallu, General Manager on 5 Apr 2024
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you so much for being a loyal guest of Novotel Kolkata! We truly appreciate your kind words and are thrilled to hear that we consistently meet your expectations in amenities, convenience, cleanliness, and value. Our team takes great pride in providing friendly and attentive service, and we're delighted that you appreciate it.We're honoured by your praise and look forward to welcoming you and your family back for many more memorable stays in the future!Warm Regards
10/10 Excellent
Ranit
23 Feb 2024
Liked: Cleanliness
Decorative and clean
Ranit
Stayed 1 night in Feb 2024
Response from Arjun Kaggallu, General Manager on 14 Mar 2024
Dear Mr. Ranit,Greetings from Novotel Kolkata Hotel & Residences!Thank you for sharing your feedback with us! We're thrilled to hear that you found our hotel decorative and clean. Providing a pleasant and welcoming environment for our guests is a top priority for us, and we're delighted that we succeeded in creating a positive experience for you.We look forward to welcoming you back for another enjoyable stay in the future!Warm Regards
10/10 Excellent
Rohit
16 Jan 2024
Rohit
Stayed 1 night in Jan 2024
Response from Arjun Kaggallu, General Manager on 18 Jan 2024
Dear Mr. Rohit,Greetings from Novotel Kolkata Hotel & Residences!Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay with us. At Novotel Kolkata we are committed to delivering exceptional services and ensuring that our customers have a memorable experience. It's fantastic to know that we've met your expectations.We truly appreciate your support and the trust you've placed in us. We look forward to serving you again soon!Warm Regards,
Had booked multiple rooms with family. Good hotel, comfortable rooms. Staff polite and very obliging. However, on several occasions the room service and requests took a long time to be fulfilled and at times not fulfilled at all. Breakfast was very good, but the live action items were very slow and once again on several occasions our orders did not come through and had to be chased a few times.
Overall a comfortable and good stay. Management should work on looking at speeding up some service requests.
Malay
Stayed 2 nights in Dec 2023
Response from Arjun Kaggallu, General Manager on 10 Jan 2024
Dear Mr. Malay,Greetings from Novotel Kolkata Hotel & Residences!Thank you for choosing our hotel for your recent stay and taking the time to share your feedback. We appreciate your positive comments about our comfortable rooms, polite and obliging staff, as well as the quality of our breakfast. We sincerely apologize for the inconvenience you experienced with the delays in room service and requests. It is disheartening to hear that some of your orders were not fulfilled promptly. We understand the importance of timely and efficient service, and we appreciate your patience and understanding in these instances.our feedback is invaluable to us, and we will certainly address the issues you raised with our management team. We hope to have the opportunity to welcome you back in the future, and we assure you that we will strive to provide a more seamless and prompt experience during your next visit.Warm Regards,
We made a reservation for 12 nights sight unseen. Unfortunately we had to check out after the first night because of overwhelming smell of pesticide that irritated our lungs, loud music late into the night and during the day. They are listed as offering a full kitchen, however, in reality what you get is a kitchenette with a tiny refrigerator.
We made the mistake of paying them in advance sight unseen. They declined to issue a refund.
Malini
Stayed 12 nights in Dec 2023
Response from Arjun Kaggallu, General Manager on 10 Jan 2024
Dear Ms. Malini,Greetings from Novotel Kolkata Hotel & Residences!Thank you for sharing your experience, and we genuinely apologize for the challenges you encountered during your stay. Your feedback is essential, and we take it seriously as we strive to provide the best possible experience for our guests. We sincerely regret any inconvenience caused by the overwhelming smell of pesticide, the disturbance from loud music, and the discrepancy in the kitchen facilities. This falls short of the standards we aim to maintain, and we are taking immediate steps to investigate and address these issues to ensure they do not recur. Regarding the confusion with the kitchen facilities and the prepayment, we understand your concerns. We apologize for any misunderstanding and will review our communication and booking processes to ensure accurate information is provided to our guests.In regards to the refund request, we would like to express our regret that we couldn't meet your expectations in this matter. We understand the frustration this situation may have caused and will thoroughly review our refund policies to ensure they align with our commitment to guest satisfaction. Once again, we apologize for any inconvenience you experienced and appreciate your valuable feedback, which helps us improve our services.Warm Regards,
8/10 Good
Arnab, Fremont
31 Dec 2023
Arnab
Stayed 3 nights in Dec 2023
Response from Arjun Kaggallu, General Manager on 19 Feb 2024
Dear Mr. Arnab,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to leave us a positive review! We hope that you had a pleasant experience during your stay at Novotel Kolkata Hotel & Residences. We are delighted that you enjoyed your time with us and that our services and facilities met your expectations.We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future.Warm Regards,
Response from Arjun Kaggallu, General Manager on 26 Dec 2023
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you so much for the stellar rating! We're thrilled that you had a fantastic experience. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. We look forward to serving you again!
Response from Arjun Kaggallu, General Manager on 26 Dec 2023
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you so much for the stellar rating! We're thrilled that you had a fantastic experience. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. We look forward to serving you again!
Very good hotel, very friendly staff, very clean throughout, check-in and check-out was easy, room was good, enough toiletries in the bathroom.
But the hotel authority needs to accommodate more seats around the reception areas, lots of people came early check-in, so not enough available seats around or occupied by other customers. People either standing or roaming around the coffee shop.
Hafiz
Stayed 5 nights in Dec 2023
Response from Arjun Kaggallu, General Manager on 26 Dec 2023
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for your positive feedback and highlighting our friendly staff, cleanliness, and smooth check-in/check-out process. We appreciate your valuable suggestion regarding seating around the reception area. We'll certainly take this into consideration as we continuously strive to enhance our guest experience. We hope to welcome you back soon for another enjoyable stay.
10/10 Excellent
Anuj
8 Dec 2023
Anuj
Stayed 2 nights in Nov 2023
Response from Arjun Kaggallu, General Manager on 12 Dec 2023
Dear Mr. Anuj,Greetings from Novotel Kolkata Hotel & Residences!Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a fantastic experience with us. We look forward to serving you again in the future, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.Best Regards,
10/10 Excellent
Sunita
6 Dec 2023
Sunita
Stayed 2 nights in Nov 2023
Response from Arjun Kaggallu, General Manager on 12 Dec 2023
Dear Ms. Sunita,Greetings from Novotel Kolkata Hotel & Residences!Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a fantastic experience with us. We look forward to serving you again in the future, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.Best Regards,
The hotel was a welcome relief in the city, as the swimming pool area was nice and it was great to have the bar (with a 24 hour option for the hardcore people out there). It was great to have the option of in-room dining also.
Jack
Response from Arjun Kaggallu, General Manager on 29 Nov 2023
Dear Mr. Jack,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent stay with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. The fact that you were impressed with all aspects of your stay such as the location, pool and bar are truly delightful. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Best Regards,
The staff was excellent, very friendly and helpful. The breakfast was very good and our waiter Nasir was outstanding in his service. The man who cleaned our room even folded my clothes. I would highly recommend this hotel
Keith
Stayed 4 nights in Sep 2023
Response from Arjun Kaggallu General Manager on 9 Oct 2023
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. There is nothing more heartening to see our people getting recognised for this exemplary behaviour. As a company our purpose is to take care of people- Our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. My team and I look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Best Regards,
8/10 Good
DURJOY
21 Sept 2023
Liked: Cleanliness
Poor front office experience, worth the price definitely.
Housekeeping good, restaurant during breakfast tables were not being cleaned well, lacking hygiene.
DURJOY
Stayed 5 nights in Sep 2023
Response from Arjun Kaggallu, General Manager on 25 Sept 2023
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. Please accept my heartfelt apologies for the unpleasant experience in your recent stay. I agree that apology notes cannot change the inconvenience you faced or erase the memory of your experience. I do understand your angst and displeasure for us as we did not exhibit our true self in the situation while you were not satisfied with your experience. We try our best to train our people to deliver service of the highest standards; it is obvious we have erred on that occasion. I can assure you this is an aberration and by no means a reflection of our standards. My team and I are truly sorry for the distress caused to you. I humbly request you to not let this experience negatively impact your overall impression of our hotel in general and our commitment to reliable and detail-oriented guest service in particular. I sincerely request you to please give us another chance so that we can redeem ourselves by showcasing our true potential. My team and I, look forward to welcoming you back at Novotel Kolkata Hotel & Residences.Warm regards
10/10 Excellent
Mohammed
11 Sept 2023
Liked: Staff & service
Mohammed
Stayed 2 nights in Sep 2023
Response from Arjun Kaggallu, General Manager on 15 Sept 2023
Dear Valued Guest,Greetings for the day!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. There is nothing more heartening to see our people getting recognised for this exemplary behaviour. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Warm regards
Been at the hotel on my Girlfriends birthday and she was very happy with the room type . Had booked an Apartment with some of the best views one can find in Kolkata.
Will be surely visiting again on my Birthday this September and more occasions to come in future . .
Debabrata
Response from Arjun Kaggallu, General Manager on 15 Sept 2023
Dear Mr. Debabrata,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. Thank you once again for allowing us to celebrate this beautiful occasion with you both.Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Warm regards,
10/10 Excellent
UDAYAN, kolkata
1 Sept 2023
UDAYAN
Stayed 1 night in Aug 2023
Response from Arjun Kaggallu, General Manager on 25 Sept 2023
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. As a company our purpose is to take care of people- Our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Warm regards
8/10 Good
Allene
14 Aug 2023
Allene
Stayed 1 night in Aug 2023
Response from Arjun Kaggallu, General Manager on 22 Aug 2023
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. There is nothing more heartening to see our people getting recognised for this exemplary behaviour. As a company our purpose is to take care of people- Our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Best Regards,
4/10 Poor
UDAYAN, kolkata
Business traveller
9 Jul 2023
Liked: Cleanliness
Disliked: Staff & service
I'm looking for a smoking room, but they can't provide me.
UDAYAN
Stayed 1 night in Jul 2023
Response from Arjun Kaggallu, General Manager on 13 Jul 2023
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Please accept my heartfelt apologies for the unpleasant experience in your recent stay. I agree that apology notes cannot change the inconvenience you faced or erase the memory of your experience. I do understand your angst and displeasure for us as we did not exhibit our true self in the situation while you were waiting for a smoking room, which was unavailable due to high occupancy. My team and I are truly sorry for the distress caused to you. I humbly request you to not let this experience negatively impact your overall impression of our hotel in general and our commitment to reliable and detail-oriented guest service in particular.I sincerely request you to please give us another chance so that we can redeem ourselves by showcasing our true potential. My team and I, look forward to welcoming you back at Novotel Kolkata Hotel & Residences.Best Regards,
Response from Arjun Kaggallu, General Manager on 13 Jul 2023
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you so much for your patronage and for taking the time to provide feedback on your recent stay with us. The fact that you were impressed with all aspects of your stay such as the location, staff and food are truly delightful. I have shared your comments with my team, your appreciation on their efforts in making your stay experience special is very encouraging.We are proud to have an ambassador in you and look forward to welcoming you back to Novotel Kolkata Hotel & Residences.Best Regards,
10/10 Excellent
arun, skillman
18 May 2023
Liked: Cleanliness, staff & service
great breakfast, very spacious and luxurious
arun
Stayed 2 nights in May 2023
Response from Arjun Kaggallu, General Manager on 13 Jul 2023
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests.Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Best Regards,
10/10 Excellent
Kanhaiya
21 Feb 2023
Kanhaiya
Stayed 1 night in Feb 2023
Response from Arjun Kaggallu, General Manager on 26 Sept 2023
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent stay with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. As a company our purpose is to take care of people- Our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Warm regards
Top notch modern
Hotel with great restaurants and amenities.
In the modern section of Kolkata.
arun
Stayed 2 nights in Feb 2023
Response from Arjun Kaggallu, General Manager on 13 Feb 2023
Dear Valued Guest,Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. Each time we receive compliments from our guests, it propels us to do even better. We are extremely delighted to have you as an “ambassador” for Novotel Kolkata Hotel & Residences and look forward to welcoming you back.Best Regards,
Staff behavior was very good.
Locality is a bit disadvantage. Properly is good
ABHIK
Stayed 2 nights in Feb 2023
Response from Arjun Kaggallu, General Manager on 13 Feb 2023
Dear Valued Guest,Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our staff behaviour appealed to you and our team is thrilled to see your review. There is nothing more heartening to see our people getting recognised for this exemplary behaviour. Each time we receive compliments from our guests, it propels us to do even better. We have taken on board your observation regarding the locality being a bit disadvantage, since there isn't much we can do about it but on the positive note it gives a bit of peace to our guests away from the hustle and bustle of the city.Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Best Regards,
It was a family trip, we booked two rooms for different durations. The stay overall was enjoyable. Service was very good. However, the hotel receptionist mixed up the rooms and we had to move to the other room as in the middle of our stay.
Muhammad
Stayed 4 nights in Jan 2023
Response from Arjun Kaggallu, General Manager on 1 Feb 2023
Dear Valued Guest,Thank you for taking the time to share your valuable feedback on your recent stay with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. We have taken on board your observation regarding the receptionist mixing up the room. We try our best to train our people to deliver service of the highest standards; it is obvious we have erred on that occasion. I can assure you this is an aberration and by no means a reflection of our standards. The point mentioned by you highlights a need for strengthening our training for our team members. Please be rest assured that we will undertake appropriate training sessions for the team to avoid such inconvenience to guests in the future.My team and I are truly sorry for the distress caused to you. I humbly request you to not let this experience negatively impact your overall impression of our hotel in general and our commitment to reliable and detail-oriented guest service in particular. I sincerely request you to please give us another chance so that we can redeem ourselves by showcasing our true potential.My team and I, look forward to welcoming you back at Novotel Kolkata Hotel & Residences.Best Regards
4/10 Poor
sanjeev
Travelled with family
15 Jan 2023
Liked: Cleanliness
Disliked: Staff & service
Rooms are pretty small for 3 people, takes a long time to get anything to the room and in general not coordinated and at a 5 star level.
sanjeev
Response from Arjun Kaggallu, General Manager on 17 Jan 2023
Dear Valued Guest,Please accept my heartfelt apologies for the unpleasant experience in your recent stay. I agree that apology notes cannot change the inconvenience you faced or erase the memory of your experience. We have taken onboard your observation about the room size or the service issues. Please be rest assured that we will undertake appropriate actions for the same to avoid such inconvenience to guests in the future. My team and I are truly sorry for the distress caused to you. I humbly request you to not let this experience negatively impact your overall impression of our hotel in general and our commitment to reliable and detail-oriented guest service in particular. I sincerely request you to please give us another chance so that we can redeem ourselves by showcasing our true potential. My team and I, look forward to welcoming you back at Novotel Kolkata Hotel & Residences.Best Regards,
The business lounge has sub standard drinks brand and food was pretty bad
Sudarshan
Stayed 1 night in Dec 2022
Response from Arjun Kaggallu, General Manager on 29 Dec 2022
Dear Mr. Sudarshan,Thank you for taking the time to share your valuable feedback on your recent experience with us. Please accept my heartfelt apologies for the unpleasant experience in your recent stay. I agree that apology notes cannot change the inconvenience you faced or erase the memory of your experience. I do understand your angst and displeasure for us as we did not exhibit our true self in the situation while you unhappy with the food and drinks. I can assure you this is an aberration and by no means a reflection of our standards. My team and I are truly sorry for the distress caused to you. I humbly request you to not let this experience negatively impact your overall impression of our hotel in general and our commitment to reliable and detail-oriented guest service in particular. I sincerely request you to please give us another chance so that we can redeem ourselves by showcasing our true potential.My team and I, look forward to welcoming you back at Novotel Kolkata Hotel & Residences.Best Regards,
6/10 Okay
Saket
26 Dec 2022
Saket
8/10 Good
Gargi
23 Nov 2022
Gargi
Stayed 10 nights in Nov 2022
6/10 Okay
SHOME, Wichita
Travelled with family
1 Nov 2022
Liked: Cleanliness
Disliked: Staff & service
I liked the room, cleanness of the floor and foods even though there were less fruits choice and fish items for dinner buffet.
Customer service were poor. I asked them for wake up call as I need to catch flight; but didn't call. Therefore I was late into the Airport.
When I woke up, NO water at all. I think they should keep an alternate options available for any type of emergency situation. What if people needs to go to washroom badly. Nobody can wait several hours until the water systems come back to normal. This was unacceptable to me.
SHOME
Response from Arjun Kaggallu, General Manager on 2 Nov 2022
Dear Valued Guest,Thank you for taking out your valuable time and writing us a detailed review of your experience with us. We regret that your overall experience with us was not up to your expectations. Your feedback about the wake up call is noted and has been worked out with the team. I understand that mere words cannot change your experience but given an opportunity, it will be our endeavour to prove our commitment to excellence and regain your trust. No efforts will be spared to make your next stay with us most pleasant and comfortable. My team and I, look forward to welcoming you back soon.Best Regards,
The waiting area was great. Table tennis and foosball were great. Just have 1 complaint: nobody accompanied us to the room to show us the way.
Ankush Kumar
Stayed 1 night in Oct 2022
Response from Arjun Kaggallu, General Manager on 2 Nov 2022
Dear Mr. Ankush Kumar,Thank you so much for your patronage and for taking the time to provide feedback on your recent stay with us. The fact that you were impressed with all aspects of your stay such as the location, staff and food are truly delightful. We have taken on board your observation about showing the room around and will surely work on it. My team and I look forward to welcoming you back soon to our hotel. Best Regards,
I reached an hour after the mentioned checkin time, yet my room was not ready. I had booked a king bed room and instead was given a twin bed room because all single bed rooms were occupied. You should not have taken my booking if there were availability issues. There are many other properties in Kolkata to select from in this price range. I would've managed. Instead, i was made to wait (which i understand is not controllable and acceptable on rush days) but not getting the type of room i have reserved is really inconvenient. Why take bookings of more people than what you can occupy? It's better to leave a few rooms empty than make guests uncomfortable on their stay. This is very unprofessional.I am highly dissatisfied with this stay. I had come to Novotel with much better expectations.
Verified traveller
Stayed 1 night in May 2022
Response from Team Novotel Kolkata on 9 Aug 2022
Dear Valued Guest,
We are sincerely grateful for the time you spent to share your comments on your recent stay with us and we sincerely regret that your expectations were not met in this occasion. We have noted your concern.
We shall look forward for your next visit for a better experience than before.
Warm regards
Team Novotel Kolkata
Everything was good except the cleanliness of the carpets and curtains.
Abhijit
Stayed 5 nights in May 2022
Response from Novotel Kolkata - Hotel & Residences on 9 Aug 2022
Dear Mr. Abhijit,
We are delighted to hear that you enjoyed your recent stay with us. Your compliments is a great source of inspiration for all of us. We are delighted to see that you were impressed with all aspects of your stay with us and felt well-cared for.
We hope we shall have the pleasure of welcoming you again very soon.
Warm Regards,
Team Novotel Kolkata
10/10 Excellent
Sayan
Business traveller, Travelled with family, Travelled with group
Response from Novotel Kolkata - Hotel & Resodences on 9 Aug 2022
Dear Mr. Sayan,
Thank you for taking the time to provide a rating, your opinion is greatly valued and it helps us maintain an excellent standard of services for our guests.
Warm regards
Team Novotel Kolkata
4/10 Poor
mark
3 Apr 2022
mark
Stayed 3 nights in Mar 2022
Response from Novotel Kolkata - Hotel & Residences on 9 Aug 2022
Dear Mr. Mark,
Thank you for taking the time to provide a rating, your opinion is greatly valued and it helps us maintain an excellent standard of services for our guests.
Warm regards
Team Novotel Kolkata
6/10 Okay
Bijoy Kumar
29 Mar 2022
Bijoy Kumar
Stayed 2 nights in Mar 2022
Response from Novotel Kolkata - Hotel & Residences on 9 Aug 2022
Dear Mr. Bijay Kumar,
Thank you for taking the time to provide a rating, your opinion is greatly valued and it helps us maintain an excellent standard of services for our guests.
Warm regards
Team Novotel Kolkata
Response from Novotel Kolkata - Hotel & Residences on 9 Aug 2022
Dear Mr. Bhavin,
Thank you for taking the time to provide a rating, your opinion is greatly valued and it helps us maintain an excellent standard of services for our guests.
Warm regards,
Team Novotel Kolkata
2/10 Terrible
Kulbushan
Business traveller
3 Mar 2022
The facilities were poor ??
Kulbushan
Stayed 2 nights in Feb 2022
Response from Novotel Kolkata - Hotel & Residences on 9 Aug 2022
Dear Valued Guest,
Thank you for your valuable review. We have noted your concern. We shall look forward for your next visit for a better experience than before.
Warm regards
Team Novotel Kolkata
8/10 Good
Ashish
26 Feb 2022
Ashish
Stayed 2 nights in Feb 2022
Response from Novotel Kolkata - Hotel & Residences on 9 Aug 2022
Dear Mr. Ashish,
Thank you for taking the time to provide a rating, your opinion is greatly valued and it helps us maintain an excellent standard of services for our guests.
Warm regards,
Team Novotel Kolkata
Response from Novotel Kolkata - Hotel & Residences on 10 Aug 2022
Dear Mr. Ashish,
Thank you for sharing your valuable experience on this platform. We sincerely apologize that we did not live up to your expectations. Please be rest assured that your valuable feedback has been highlighted to the concerned departments and we are in a process of fixing the gaps.
Warm Regards,
Team Novotel Kolkata
Stayed at the Novotel Kolkata for a night as I’ve always had good experiences with the brand but this one was a letdown. The hotel isn’t very well maintained - it looks pretty run down and not very clean too given what you expect from the Accor brand. There wasn’t anyone to properly help with my bags when I reached too, a bellboy helped get my suitcase out of the taxi but I had to do the rest including get it out of the X-ray machine. Food was terrible, the less said the better. There was so much noise from the construction on the road outside that I don’t even know what kind of soundproofing was done, I hardly got any sleep. I’m never staying there again.
Nedup
Stayed 1 night in Feb 2022
Response from Novotel Kolkata - Hotel & Residences on 9 Aug 2022
Dear Valued Guest,
Thank you for sharing your valuable experience on this platform. We sincerely apologize that we did not live up to your expectations. Please be rest assured that your valuable feedback has been highlighted to the concerned departments and we are in a process of fixing the gaps.
Warm Regards,
Team Novotel Kolkata
Response from Novotel Kolkata - Hotel & Residences on 9 Aug 2022
Dear Valued Guest,
Thank you so much for taking out the time to provide us feedback. We are so delighted that you had a wonderful experience with us.
We look forward to seeing you soon again.
Warm Regards,
Team Novotel Kolkata
8/10 Good
PRIYANKO
Travelled with family, Travelled with family and small children
2 Jan 2022
Liked: Cleanliness
good property
PRIYANKO
Stayed 2 nights in Dec 2021
Response from Novotel Kolkata - Hotel & Residences on 9 Aug 2022
Dear Valued Guest,
Thank you so much for taking out the time to provide us feedback. We are so delighted that you had an amazing staying experience with us.
We look forward to seeing you soon again.
Warm Regards,
Team Novotel Kolkata
Excellent hotel with great facilities. The best of all are the hotel staff that makes it a super place to stay again and again. The food, both a la carte and buffet, tasted fresh and delicious.
Sandeep
Stayed 6 nights in Dec 2021
Response from Novotel Kolkata - Hotel & Residences on 9 Aug 2022
Dear Mr. Sandeep,
Thank you so much for taking out the time to provide us feedback. We are so delighted that you had an amazing experience with us.
We look forward to seeing you soon again.
Warm Regards,
Team Novotel Kolkata
Response from Novotel Kolkata - Hotel & Residences on 9 Aug 2022
Dear Valued Guest,
Thank you for your valuable review. We have noted your concern. We shall look forward for your next visit for a better experience than before.
Warm regards,
Team Novotel Kolkata
Overall stay was great. Hotel location is near to Airport & new town & for business tour it is very convenient. Hotel was clean having excellent housekeeping prompt service. I loved peaceful stay with smiling faces of staff. Breakfast spread & dinner spread was excellent. Reception staff helped for cab booking in odd situation.
Sandip
Stayed 4 nights in Nov 2021
Response from Novotel Kolkata - Hotel & Residences on 9 Aug 2022
Dear Mr. Sandip,
Thank you for your review. We are delighted to read that you had a memorable experience. We shall look for your next visit.
Warm regards,
Team Novotel Kolkata
Response from Novotel Kolkata - Hotel & Residences on 9 Aug 2022
Dear Valued Guest,
Thank you so much for taking out the time to provide us feedback. We are so delighted that you had an amazing staying experience with us.
We look forward to seeing you soon again.
Warm Regards,
Team Novotel Kolkata
The Hospitality offered by NOVOTEL is the SUPREME amogst ALL. Thank you Ms. Chandrani (DM NOVOTEL) for making my stay so comfortable. High quality rooms, and high quality service. I had a wonderful experience here. Every staff member I encountered, from check- in to the cleaning / Laundary Staf were delightful and eager to help. Thanks Mr. Bablu from Laundary team for expediting my request
Abhishek
Stayed 1 night in Sep 2021
Response from Novotel Kolkata - Hotel & Residences on 9 Aug 2022
Dear Mr. Abhishek,
Thank you so much for taking out the time to provide us feedback. We are so delighted that you such a wonderful experience with us. We appreciate your kind words of praise for recognizing our team members special Ms. Chandrani for all their efforts.
We look forward to seeing you soon again.
Warm Regards,
Team Novotel Kolkata
Good option for business trip. One can experience good street close by the property besides mall at the evening time. Close by airport.
Aafaq Ali
Stayed 2 nights in Sep 2021
Response from Novotel Kolkata - Hotel & Residences on 9 Aug 2022
Dear Mr. Aafaq Ali,
Thank you so much for taking out the time to provide us feedback. We are so delighted that you an amazing staying experience with us.
We look forward to seeing you soon again.
Warm Regards,
Team Novotel Kolkata