Exterior

Reviews of Hyatt Regency Kolkata

5 out of 5
Hyatt Regency Kolkata
JA 1, Sector 3, Kolkata, West Bengal

Reviews

8.6

Excellent

Rating 10 - Excellent. 211 out of 383 reviews" "
Rating 8 - Good. 100 out of 383 reviews" "
Rating 6 - Okay. 36 out of 383 reviews" "
Rating 4 - Poor. 16 out of 383 reviews" "
Rating 2 - Terrible. 20 out of 383 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alok

Stayed 3 nights in Feb 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff
Stayed 5 nights in Jan 2024

10/10 Excellent

Sourav

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

DEEP

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Abhijeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Prabhat

Liked: Staff & service, property conditions & facilities
Ambience
Stayed 3 nights in Dec 2023

10/10 Excellent

anirban

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Rezaul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Mahmudul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a family of 4, and booked 2 rooms for 7 nights. The rooms were spacious, had a view of a park with a big lake in front, breakfast had very good options, even we asked for items which were not in the list - but they did not hesitate to bake and deliver. Staff are very cordial and helpful. The main course Indian meals were spicy, but as we asked they did reduce the spices.

10/10 Excellent

Carl

Stayed 1 night in Sep 2023

8/10 Good

SAYANTAN

Stayed 6 nights in Aug 2023

10/10 Excellent

BISWITA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supriyo was very good
Stayed 2 nights in Aug 2023

10/10 Excellent

Manish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Sharmila

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience Room service is excellent - always very prompt and accommodative
Stayed 1 night in Aug 2023

10/10 Excellent

Arnab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is amazing for transportation across the city. The customer service was amazing too.
Stayed 3 nights in Aug 2023

10/10 Excellent

Mohammed Mahibur

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Exterior needs touch up.
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

BABAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

saiful

Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Khooshhal

Stayed 5 nights in Jul 2023

6/10 Okay

rakesh babu

Liked: Staff & service
Stayed 3 nights in Jun 2023

8/10 Good

SZM Shariful

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay in a welcoming Hotel
We admire all those welcoming and smiling managers & staff at Hyatt Regency Kolkata. Thoroughly enjoyed fantastic ambience and amazing spread at the buffet breakfast. We hope to stay in this Hotel again and again, shall also recommend it to our friends.
Stayed 4 nights in Jun 2023

10/10 Excellent

Jagadish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property at a convenient location, not too far from airport or city center. Excellent hospitality and service, we enjoyed our stay.

10/10 Excellent

Ashok

Stayed 3 nights in May 2023

6/10 Okay

Pankaj

Travelled with family and small children
Information sharing at reception was below par. The staff had different bits of information about use of facility. I checked-in till 4:00 pm and paid extra for extended stay. However the key cards got deactivated before the check out time. Overall, not a very satisfying experience.
Stayed 2 nights in Jun 2023

8/10 Good

Ritwick

Stayed 2 nights in May 2023

4/10 Poor

Garima

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The quality of products available in Hyatt’s rooms are poor enough to merit a downgrade from their 5-star status. Considering the price point, chipped mugs, a non-functional refrigerator and poor quality bath products were a massive turn off. Additionally, the staff is either unaware or quite rude. Upon asking the size of the pizza available for in-room dining, the lady on the other end said that it’s a 6 inch pizza with 8 slices! Haven’t heard anything more ridiculous. It ultimately turned out to be 11 inches. We were also told to choose from the available options (which were limited to 3 to begin with) as no customisation is possible! All we asked was to customise the vegan pizza to include regular mozzarella cheese. Upon requesting multiple times, she agreed to give us a regular chicken pizza. As regards the valet, there seems to be an attitude problem. He requested us to take all our belongings in one go as it’s not possible for him to bring the car around whenever asked to do so. Further, when checking out, he asked us not to make the valet wait once the car had been brought around. The delay was due to the front desk facing a technical issue and delaying our billing. Overall, the experience was abysmal. Would recommend Westin or any Marriott Bonvoy group hotel over Hyatt.
Stayed 2 nights in May 2023

10/10 Excellent

soumita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! Don’t miss the breakfast buffet. Friendly staff. Airport pick up and drop off was smooth and well coordinated. If you can, do get the spa service as well. Professional staff, with awesome service. Look forward to being back again!
Stayed 5 nights in Apr 2023

10/10 Excellent

Sayak

Stayed 2 nights in Mar 2023

10/10 Excellent

Jagdish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Gautam, jersey city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is unparallel if you want to utilize both Kolkata city and Salt Lake areas
Stayed 5 nights in Jan 2023

2/10 Terrible

Jakir

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This was a very disappointing stay starting from airport pick up till the drop off. We stayed for two nights. Even though agreed for a bigger car for airport pick up, the hotel sent a smaller car which made our 40 minutes journey from airport to the hotel as hell. Service in the restaurants, bars are awful. In the regency bar, ordered a coffee which took more than an hour to serve after 10 times reminder even though the floor was not busy. On the day of the airport drop off, we were nearly missing our flight due to delay in getting a porter sent into the room and getting the car ready. The hotel need a whole revamp of service improvements programme. The only positive was Anant ( assistant manager on duty) who tried to ease our experience as best possible. Will avoid this hotel in future.

10/10 Excellent

Sharmila

Stayed 1 night in Dec 2022

2/10 Terrible

DANIEL

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
They host wedding events with open lobby balcony that carries booming, pounding music to all floors. It's a real loud party hotel. Management did not care and said it would end at midnight. I slept only 4 hours and had to continue my international meetings exhausted. Terrible. Bath caulking was dirty and moldy. Definately time for a cleaning and remodel. This was my fourth time here over the years, and each time has not been a good experience. I do not reccomend and will stay somewhere else in the future.

10/10 Excellent

BIPIN

Stayed 1 night in Nov 2022

10/10 Excellent

Arvind

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Bhavna

Stayed 1 night in Nov 2022

8/10 Good

Joshua Jack

Stayed 4 nights in Nov 2022

10/10 Excellent

Shailesh Kumar

Liked: Cleanliness, amenities
Stayed 8 nights in Sep 2022

10/10 Excellent

Moumita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Habib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous
Excellent place, spacious, gorgeous garden and rooms, unparalleled view through window, super friendly staff, couldn’t ask for more.
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Thumbs up for Soumani for taking care of minute details to enrich the stay experience.
Stayed 1 night in Jul 2022

4/10 Poor

Neel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs maintenance
Stayed 2 nights in Aug 2022

2/10 Terrible

Dechaun

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
This was our 3rd extended stay there in 14 months, maybe because the hotel seemed full most of the time, the staff (and there were plenty of them) seemed a little lost. The guy who cleaned or room (Bubu) did an incredible job and went the extra mile to ensure we had a comfortable stay.
Towel art by Bubu, the guy who cleaned our room.
Stayed 10 nights in Jul 2022

8/10 Good

Indranil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was the best part. Excellent housekeeping (Pratik & Subhas) and front desk staff.
Stayed 3 nights in Jul 2022

10/10 Excellent

Anil, Canoga Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible and even gave me an upgrade when I got there. I will definitely stay there again on my next visit.
Stayed 2 nights in May 2022
Response from silky sadani on 11 Jun 2022
Dear Anil, Thank you for the wonderful feedback . I am glad that we were able to exceed your expectation during your visit and created memories for you . We take pride in our team who do not leave any opportunity to impress our guests and colleagues and the experience we offer.We shall pass your appreciation to our team . Thank you once again and we look forward to seeing you soon. Stay Connected Team Hyatt Regency Kolkata

8/10 Good

ARVIND

Liked: Cleanliness, staff & service, amenities
property is good for stay
Stayed 4 nights in May 2022
Response from silky sadani on 11 Jun 2022
Dear Arvind, Thank you for the wonderful feedback . I am glad that we were able to exceed your expectation during your visit and created memories for you . We take pride in our team who do not leave any opportunity to impress our guests and colleagues and the experience we offer.We shall pass your appreciation to our team . Thank you once again and we look forward to seeing you soon. Stay Connected Team Hyatt Regency Kolkata

10/10 Excellent

Shamim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property to stay with family
Stayed 3 nights in Apr 2022
Response from silky sadani on 10 May 2022
Dear Shamim, Thank you for the wonderful feedback . I am glad that we were able to exceed your expectation during your visit and created memories for you . We take pride in our team who do not leave any opportunity to impress our guests and colleagues and the experience we offer.We shall pass your appreciation to our team . Thank you once again and we look forward to seeing you soon. Stay Connected