One night transit stay post a family vacation. I have stayed at this property many times over the years, without any disappointments. I was extremely disappointed by the reception staff at check out. We were 13 in a group, rooms all paid. However we needed an airport transfer on departure. I requested at check in, called in the evening, and again before leaving the room for breakfast to have the bills ready. A lone executive by the name of Arnav was at the reception. Waited more than 15 mins for him to check out he client before us. One of the rudest, unhelpful prick I have met. He is a Shame to Hyatt group! However the gentleman at the travel desk was extremely helpful and polite. Hyatt Kolkatta kindly improve your service at reception! Arnab you need retraining in hopitality!