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Absolute luxury offering and epic views. The staff are literally the best we’ve ever experienced at a resort property. Very well run. Excellent food especially the Thai food at dinner.
The experience was unforgettable:
The way the rooms were built in the mountains adapting and respecting nature.
The views from the hotel of the ocean and sky was breathtaking.
The staff was outstanding, friendly and polite.
The food at the restaurants was delicious, fresh and perfect presentation.
I will highly recommend Four Seasons Resort Koh Samui.
The textbook example of luxury and the price is very reasonable for what you get. It was for our honeymoon and they made us feel very special. Kudos to all the amazing staff
Response from Four Seasons Resort Koh Samui on 10 Jul 2023
Dear Roy, Greetings from Four Seasons Resort Koh Samui!Thank you very much for your valued feedback regarding your recent stay with us. We all wish you a quick return to paradise very soon. Best wishes,
Staff who addressed us by name at all time. The extreme friendliness of staff whether restaurant, housekeeping, transportation or grounds keepers. Quality and choice of breakfast items. The peace of quiet being in this lush green tropical hillside paradise.
Great location, amazing views, and with excellent service. Live up to the 5 Star Standards. All staff at FS Koh Samui were every attentive and attention to all details. Thank you to the front desk staff, Peter, Kam, buggie drivers, and everyone at Koh restaurant for making our stay felt welcomed and enjoyable.
Verified traveller
Stayed 6 nights in Nov 2021
Response from Four Seasons Resort Koh Samui on 28 Dec 2021
Thank you for your recent stay with us and again for taking the time to share such glowing feedback.We will continue to push for perfection and hope to have you back soon to enjoy more.
Nice rooms with pool (but should be cleaned more often)
The location is a bit off and you need a taxi or bike/car to look around.
Food is good and your wishes can most often be accommodated if not on the menu.
The staff is incredibly friendly and service-minded!
Top notch!
Verified traveller
Stayed 4 nights in Dec 2020
Response from Four Seasons Resort Koh Samui, Thailand on 11 Jan 2021
We truly appreciate your feedback. Hope to see you at the resort again soon.
This hotel is truly one of the best luxury hotels I have ever stayed in. Their service is absolutely outstanding and all facilities are immaculate and absolutely beautifully designed.
Sascha
Stayed 3 nights in Mar 2020
Response from Panita / Guest Recognition Supervisor on 13 Mar 2020
Dear Mr. Sascha,
Thank you very much for your kind comments and for such a great feedback regarding to your recent stay with us. We appreciate your kind words and are very much looking forward to having you back with us again soon!
Kind regards,
Stunning property with equally stunning prices. We stayed also at the Nearly identical new Four Seasons property in Vietnam, and the in-resort prices were double at Koh Samui. For example, the least expensive bottle of wine was $120. In Vietnam, it was $45. There are many restaurants and wine shops right outside the hotel. And cabs are easy to get. So we just went out every night. In Vietnam, we ordered food and wine all week long. For more than 1K a night, it was just a little cheeky and felt like we were being gouged. They lost a lot of business.
James
Stayed 7 nights in Feb 2020
Response from Panita / Guest Recognition Supervisor on 17 Feb 2020
Dear James,
Thank you for taking your time in providing your feedback and concern on your stay. We will definite pass on your comments about the pricing to our management team for their further necessary follow up. We truly appreciate you bringing this to our attention.
Thank you again for staying with us and hope to welcome you back in the near future.
Best regards,
This was an amazing stay. the hotel upgraded us to one of the residences with a huge and amazing pool and view of the sea. we were treated like kings and queens. thank you!
Verified traveller
Stayed 5 nights in Jan 2020
Response from Panita / Guest Recognition Supervisor on 23 Jan 2020
We are all delighted to hear how much you enjoyed the beautiful setting of the resort, as well as the teams creations and service. We hope to have you back with us very soon.
Best regards,
Mosquitoes everywhere. Could not even use outdoor area of room. Lack of privacy as our room was directly visible from the main club pool area.
w
Stayed 3 nights in Sep 2019
Response from Jaa / Guest Recognition Supervisor on 22 Nov 2019
Dear W,
Greetings from Koh Samui. Thank you very much for your feedback. I am sorry to hear that you were disturbed by mosquitos. We do work to keep the mosquito issue under control and are constantly looking for the ways to prevent them in our tropical environment.
We will certainly note your comments and look for ways to improve.
Warm regards,
Excellent facilities and location. World class service provided by all staff members.
Verified traveller
Stayed 7 nights in Jul 2019
Response from Panita / Guest Reconition Specialist on 25 Jul 2019
I am so happy that you thoroughly enjoyed your stay with us and your kind words are greatly appreciated and I will share them with the team.
Thank you for taking the time to share your experience.
Our stay was amazing. The food and service was great. However, the hotel is a bit old.
Verified traveller
Stayed 4 nights in Mar 2019
Response from Panita / Guest Recognition on 9 Apr 2019
I am thrilled that you enjoyed your stay at Four Seasons Resort Koh Samui. Thank you for your kind words which we will share with our team.
We look forward to your next travel plans back to our Resort.
Response from Panita M // Guest Recognition Specialist on 19 Dec 2018
I was really excited to receive your words of appreciation. It was our pleasure having you with us and we hope to welcome you once again to this “Coconut Island”.
10/10 Excellent
Verified traveller
18 Nov 2018
Verified traveller
Stayed 3 nights in Nov 2018
Response from Panita // Guest Recognition Supervisor on 21 Nov 2018
Dear Anonymous,
Thank you for sharing your experience following your recent visit to our Resort and for your kind words. We hope that we will be able to welcome you back to Koh Samui very soon!
Warm regards,
Stayed for 5 nights, excellent hotel with great service. The only improvement I would suggest would be the food quality as we expected 5* food for 5* price, we sample some of the choices offer mediocre especially for the price.
Peter
Stayed 5 nights in Nov 2018
Response from Panita - Guest Recognition Supervisor on 13 Nov 2018
Dear Peter
Thank you for sharing your experience following your recent visit to our Resort and for your kind words. We hope that we will be able to welcome you back to Koh Samui very soon!
Kind regards,
Beautiful property with nice private beach. Not a very walkable resort due to hillside construction but buggy service was usually prompt and convenience. Premier Villa room was very nice but not as expected from the website description - the pool was located to the side in the shade most of the day and not infront of the villa as depicted. There was also a wrap around railing obstructing the view which was disappointing.
The most amazing rooms situated high on the hill, overlooking the ocean. The infinity pool on the deck was incredible. Concierge and hotel staff were absolutely perfect and they went out of their way to make our stay a memorable one!
Everything was beyond expectation. The only unfortunate problem was that the food was less than acceptable. We have stayed at many of the four season properties globally and have always found the food to be great if not then at least decent but unfortunately the food at Koh samui property was not good at all. Very unfortunate but otherwise everything else is wonderful and just perfect. The service is true to the four season brand. Will be back again but will make arrangement for meals outside the property.
The stay was excellent overall. The staff was extremely friendly and efficient. It's a beautiful property and that beach is to die for. The food at the Thai restaurant was very good. Will rate it 5/5.
What an amazing place. You feel so zen that you don't want to leave. It's very secluded and it does has a downside to that. You are about 20-40 mins from the main areas if you do want to explore the town a little. Other than that, it was a very pleasurable experience.