We stayed at the beautiful beach front villa with the plunge Jacuzzi.
When we arrived the water didn't work, and the Jacuzzi didn't work as well.
We called them and after a few hours the water was fixed. The Jacuzzi was fixed the next day, but stopped working again by evening.
Then came a few days when we would find the Jacuzzi not working at morning and hope it will be fixed by evening ...
For this inconvenience we were given a free rental of a jeep for our stay (worth something like 800 baht per day).
After about a week we got back to the house and again the water at the house did not work (meaning -> no sowers or using the bathroom). This took them 12 hours to fix! We were offered a free dinner in return...
The room was advertised as having a DVD player, but they only bought one after we complained.
Even worse was when we found ourselves waking up to the sounds of hammers - apparently there was a construction site just behind our villa(they are building another villa.) . we complained and were assured that that day was the last day of construction, but after the weekend the construction started again, and we were just too tired to complain again..
There were other issues like laundry not getting back on time but I think you got the picture..
The staff tries to do its best and help and apologize, and maybe with a bit more practice they will improve, they are nice people.
So this isn't luxury, and they don't REALLY speak English- but the house is beautiful :)