Ratings based on 40 verified reviews

3.7 out of 5
67% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 25-May-2019
Nothing around hotel, tried ringing reception, security and restaurant to get assistance and no one answering, had to walk down to reception to get towels.
Comment from Hotel Management
26-May-2019 by Neny , Hotel Management
Dear Value guest, Thank you for your stay with us. We are sorry for that and we try to improve our service for more better the next future. Looking forward to having you reservation again. Regards,
5 out of 5
by a verified traveller from Oregon, us

Posted 05-May-2019
I jave a family of five so finding 1 place we can all stay together is a challenge. This place had 2 king beds and 2 doubles, i think a few of the couches pull out too. Its 3 levels with full kitchen and dining area, living room and more on the first level. second level had 3 bedrooms each with full bathroom and a bonus area. The third floor had a couch and 2 balconies. There is a private garage at each appartment. Staff was helpful and spoke good english. The restaurant had good food also. We stayed at many places on our trip to Bali as we like to see everything we can. This was by far the nicest accommodations we had.
Comment from Hotel Management
06-May-2019 by Neny , Hotel Management
Dear Value Guest, Greeting from Kuta Ardenia Residence... Thank you very much for your review and thank you for your stay with us at Kuta Ardenia Residence... We would like to improve our service for the next future. Thank you and looking forward to having your next reservation . Regards,
2 out of 5
by a verified traveller

Posted 16-Apr-2019
The villa was very disappointing was nothing like the photos at all there wore planks of wood around the pool that wore lifting up and very unstable where my 2 year old niece keeped falling over. The main pool villa pool was very dirty and slimy When leaving the villa the stuff members wore very interrogating when we wore leaving The breakfast menu was very average and not very much to choose from waited like an hour for food to be sent to Are room and wasn’t the best
Comment from Hotel Management
17-Apr-2019 by Neny , Hotel Management
Dear Value Guest, Greeting from Kuta Ardenia Residence... Thank you for your stay and we are sorry that during your stay , we can't serviced you well. But we will try to improved our serviced and try to do the best for our customer. Once again , thank you and look forward to welcoming you again on the next future. Regards,
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 13-Mar-2019
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 13-Mar-2019
4 out of 5
by a verified traveller

Posted 07-Feb-2019 on Hotels
Clean comfortable villa with good air conditioning. Friendly, helpful staff.
Comment from Hotel Management
08-Feb-2019 by Kuta Ardenia Residence, Hotel Management
Dear Customer, Thank you for your stay with us. We try to served our guest for the safety and kindness. We will improve our service for the next future. Looking forward to welcoming you again a Kuta Ardenia Residence.. Regards
3 out of 5
Recommended
for Everyone
by a verified traveller

Posted 27-Feb-2017 on Lastminute
Nice facilities. Simple rooms with small pool. Restaurant and breakfast was of low standard. Some maintenance required in rooms especially around pool.
3 out of 5
by aprilia from New York

Posted 12-Jul-2016 on Hotels
The front desk people weren't nice at all. The hotel is for 9 people, according to hotels.com, but she said only for 6 and I have to pay extra for 9 people.
2 out of 5
by budiawan from soerabaja

Posted 22-Jun-2016 on Hotels
there is kitchen but no kitchen equipment. the ac in one of there bed room is broken. there is no hot water in shower / bathroom in this villa/house unit.
3 out of 5
by a verified traveller

Average hotel

Posted 09-Jul-2015 on Hotels
Ok, average stay with average environment