Exterior

Reviews of Holiday Inn Express Breezewood, an IHG Hotel

2.5 out of 5
Holiday Inn Express Breezewood, an IHG Hotel
16503 Lincoln Hwy, Breezewood, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 480 out of 698 reviews" "
Rating 8 - Good. 182 out of 698 reviews" "
Rating 6 - Okay. 19 out of 698 reviews" "
Rating 4 - Poor. 12 out of 698 reviews" "
Rating 2 - Terrible. 5 out of 698 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca, Martinsburg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was super easy which was great since it was late! The bed and pillows were very comfortable. Water pressure was great in the shower. All the staff I came into contact were very friendly and helpful. Breakfast offered a wide variety of options!
Stayed 1 night in Apr 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub could have been hotter but other than that it was a great. The staff was very friendlyj
Stayed 1 night in Apr 2024
Response from Andrea M. on 11 Apr 2024
Dear Peggy,Thank you for reviewing your recent stay with us. We're happy that you enjoyed your time here and hope to see you back again.

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here! Quiet! Staff super! And super clean
Stayed 1 night in Mar 2024
Response from Andrea M. on 25 Mar 2024
Dear Lawrence, Thank you for the choosing our hotel for your overnight stay. We're delighted that you enjoyed your time here and look forward to you staying again.

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Andrea M. on 8 Apr 2024
Thank you James for the 5 of 5. We're delighted to know you enjoyed your stay with us.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very clean and very well maintained. Comfortable beds. Excellent breakfast.
Stayed 1 night in Mar 2024
Response from Andrea M. on 17 Mar 2024
Dear Jeffery,Thank you for choosing the Holiday Inn Express Breezewood for your overnight stay. We're so happy to know that your expectations of our hotel were met with as you enjoyed a clean comfortable room and an Excellent breakfast to start your day. Come back again soon!

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Andrea M. on 26 Feb 2024
Thank you James for the 5 of 5! Come back and stay with us again soon!

10/10 Excellent

Bonna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff; great pool and public spaces, comfortable, clean rooms.
Stayed 2 nights in Feb 2024
Response from Andrea M. on 19 Feb 2024
Thank you Bonna for your review of your recent stay with us. We're delighted that you found your stay to be clean and comfortable. Come back and stay again soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a road trip and needed something halfway between destinations. Fair pricing and super clean. Great free breakfast. Wish it started at 6a instead of at 7a however.
Stayed 1 night in Feb 2024
Response from Andrea M. on 19 Feb 2024
Thank you Jennifer for the review of your recent stay. We're so glad we could be your half way point for your road trip and that you found everything to be clean and comfortable. I'm glad to hear you enjoyed breakfast, I do apologize the timing wasn't the best for you, we find most like breakfast a bit later on the weekends. Come back and stay again!

10/10 Excellent

Paula

Stayed 1 night in Jan 2024
Response from Andrea M. on 20 Mar 2024
Thank you Paula for the 5 of 5, we're glad you enjoyed your stay and hope to see you back again.

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The charm of Breezewood
Stayed 1 night in Jan 2024
Response from Andrea M. on 22 Jan 2024
Thank you for staying with us, come back and stay again soon!

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrea M. on 9 Jan 2024
Thank you Sherri for the 5 of 5, we're delighted that you enjoyed your stay with us and hope to see you back again soon!

4/10 Poor

Luke

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool was down for repairs and we were given no prior warning about this. We picked the hotel specifically for the pool.
Stayed 1 night in Dec 2023
Response from Andrea M. on 1 Jan 2024
Dear Luke,Thank you for staying with us recently and please know that we are so very sorry that you were not informed ahead of time about the unexpected pool & hot tub issue. It was nothing that was planned, it happened very unexpectedly and we got the info out on our website and quickly as we could. The most unfortunate part is with third party reservations, we don't receive any information to contact you ahead of time. Again we are very sorry but know it is all up and running again as it should be so we hope that perhaps you'll have a chance to stay with us again.

8/10 Good

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrea M. on 24 Dec 2023
Thank you for staying with us, come back again soon.

10/10 Excellent

Luke

Stayed 1 night in Dec 2023
Response from Andrea M. on 24 Dec 2023
Thank you for staying with us, come back again soon!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near a Bob Evans; had a nice meal there. The checkin staff was great. Our room was quiet and nicel. Got two queen beds.
Stayed 1 night in Dec 2023
Response from Andrea M. on 24 Dec 2023
Glad to hear that you enjoyed your stay, hope to see you back again with us soon!

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrea M. on 24 Dec 2023
Thank you for the 10 of 10, please come back and stay with us again soon!

10/10 Excellent

sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrea M. on 8 Dec 2023
Thank you for the 10 of 10, we're delighted you enjoyed your stay and hope to see you back again!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
No restaurant or good food choices on the property. Breakfast was only adequate
Stayed 1 night in Nov 2023
Response from Andrea M. on 24 Nov 2023
Dear Margaret,Thank you for your feedback. As we are a Holiday Inn Express, we do not have a restaurant on site so that does limit what our breakfast offers but we still do our best to offer a variety of choices for all hot & cold. We hope you'll come back again.

10/10 Excellent

Nancy, Morrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is large and very comfortable. The staff was friendly and professional, and very helpful. We drove in at night so I’m not certain of the surroundings, but it’s surprisingly quiet given its location so close to the highway crossroads.
Stayed 1 night in Nov 2023
Response from Andrea M. on 22 Nov 2023
Dear Nancy,Thank you for such a kind review of our hotel and staff. We're delighted that we were here for you and your family during your travels and are so glad to know that you enjoyed your stay. Come back and stay with us again soon!

4/10 Poor

Mary

Business traveller
Disliked: Cleanliness, property conditions & facilities
Usually Holiday Inn expresses are a good go to when you have to make a cross country trip in a vehicle and just need a quick overnight stop. I will never use this one again. The bathroom was filthy. The toilet was visibly stained, which is just terrifying. It looked like my room had seen a lot—if you know what I mean. Yuck.
Stayed 1 night in Nov 2023
Response from Andrea M. on 13 Nov 2023
Dear Mary,I want to sincerely apologize for the experience you had at our hotel. This is not a typical experience and not at all our standard or acceptable. I looked back and tried to find some information where you may have discussed your experience with our staff but I am unable to find anything. As your stay has passed and we can't change it now, am going to deposit some IHG One Reward points into your account as I saw you are a loyalty member. I hope that will help compensate your stay and I do hope that if traveling by our way again, that you would give us another chance.Hospitably,

10/10 Excellent

Chyenne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean, spacious, and everyone was very friendly. This was probably the best hotel we have ever stayed at and we travel a lot!
Stayed 1 night in Nov 2023
Response from Andrea M. on 8 Nov 2023
Thank you Chyenne for such a wonderful review and high praise of our hotel and your recent stay. Come back and stay with us again soon!

10/10 Excellent

Brian, Lexington Park

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Nov 2023
Response from Andrea M. on 4 Nov 2023
Thank you for the 5 of 5, come back and stay with us again soon!

10/10 Excellent

Laurie

Stayed 1 night in Oct 2023
Response from Andrea M. on 4 Nov 2023
Thank you Laurie for the 10 of 10, come back and stay again soon!

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hreakfast.
Stayed 1 night in Oct 2023
Response from Andrea M. on 30 Oct 2023
Thank you for the 5 of 5, I'm delighted you enjoyed your stay and breakfast. Come back and stay again soon!

6/10 Okay

James

Stayed 3 nights in Oct 2023
Response from Andrea M. on 30 Oct 2023
I hope you come back and stay again and perhaps give us the opportunity to know how the stay is going and perhaps make it better.

10/10 Excellent

Richard, WOOSTER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms with spacious shower. Surprisingly quiet considering all the trucks traveling through Breezewood.
Stayed 1 night in Oct 2023
Response from Andrea M. on 4 Nov 2023
Dear Richard,Thank you for the 5 of 5 and great comments regarding your recent stay with us. We're delighted that you had a surprising stay. Come back and stay again soon!

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Andrea M. on 21 Oct 2023
Thank you for the Phil for the 10 of 10, come back and stay again soon!

10/10 Excellent

Zindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice, all of them.
Stayed 1 night in Oct 2023
Response from Andrea M. on 21 Oct 2023
Thank you for the kind words and 5 of 5. Come back and stay again soon!

8/10 Good

Debbie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The facility is overall clean and staff is excellent. The beds are comfortable. The bathrooms have mold on the ceiling due to the lack is a useable fan. Some of the furniture in the room is aged and falling apart.
Response from Andrea M. on 21 Oct 2023
Thank you for your valuable feedback regarding your recent stay, we use comments such as yours to help make improvements. Come back and stay again soon!

10/10 Excellent

Scott, Kennesaw

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Oct 2023
Response from Andrea M. on 11 Oct 2023
Thank you for the 5 of 5, come back and stay again soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool hours were longer than most hotels. The checkout was later than most hotels we have stayed in. Convenient parking for trucks with trailers.
Stayed 2 nights in Oct 2023
Response from Andrea M. on 11 Oct 2023
Thank you Amy for the 5 of 5, we're delighted that you found things to be convenient for you and that you were able to enjoy our extended pool & check out hours. Come back again soon!

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Andrea M. on 11 Oct 2023
Thank you for the 10 of 10, come back and stay again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Andrea M. on 8 Oct 2023
Thank you for the 10 of 10, we're delighted you enjoyed your stay.

10/10 Excellent

Venkata

Stayed 1 night in Oct 2023
Response from Andrea M. on 7 Oct 2023
Thank you Venkata for the 10 of 10, come back and stay with us again.

10/10 Excellent

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, great breakfast, rooms spotless and comfortable. Lots of truck traffic in a congested area of PA turnpike, but hotel is quiet.
Stayed 1 night in Oct 2023
Response from Andrea M. on 5 Oct 2023
Dear Richard,Thank you for reviewing your recent stay. We're delighted that you found everything to be clean, comfortable & quiet. Come back and stay with us again soon!

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023
Response from Andrea M. on 4 Oct 2023
Thank you Sandra for the 10 of 10. Come back and stay with us again soon!

10/10 Excellent

Kate

Stayed 1 night in Sep 2023
Response from Andrea M. on 21 Oct 2023
Thank you Kate for the 5 of 5, come back and stay with us again soon!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andrea M. on 27 Sept 2023
Thank you Christine for the 10 of 10, come back and stay with us again soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andrea M. on 23 Sept 2023
Thank you Andrew for the 10 of 10, we're delighted that you enjoyed your stay and hope to see you back again soon!

10/10 Excellent

Devanir

Stayed 1 night in Jul 2023
Response from Andrea M. on 19 Sept 2023
Thank you for the 5 of 5, we're delighted that you enjoyed your stay. Come back and stay again soon!

8/10 Good

melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior of the hotel is very warm and bright we definitely like that.
Stayed 1 night in Aug 2023
Response from Andrea M. on 24 Aug 2023
Dear melvin,Thank you for reviewing your recent stay with us, we're delighted that you appreciated the layout and design and hope you thoroughly enjoyed your time here. Come back and stay again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kit at the front desk was an absolute gem. She deserve a raise!
Stayed 1 night in Aug 2023
Response from Andrea M. on 17 Aug 2023
Thank you for the kind words towards Kit, we'll be sure that she sees this, and yes, we have to agree that she's a gem! Come back and stay with us again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful pool and hot tub. Some room furnishings could use an upgrade
Stayed 1 night in Aug 2023
Response from Andrea M. on 17 Aug 2023
Dear Michael,Thank you for choosing our hotel for your overnight stay during your recent travels. We're delighted to know you enjoyed your time here, especially the pool & hot tub. Come back and stay with us again soon!

10/10 Excellent

DAVID

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2023
Response from Andrea M. on 16 Aug 2023
Thank you David for the 5 of 5, we're pleased to know that you had a great stay and we hope to see you back again soon!

10/10 Excellent

Deborah

Stayed 1 night in Aug 2023
Response from Andrea M. on 6 Sept 2023
Thank you Deborah for the 5 of 5, we're delighted that you enjoyed your stay and we hope to see you back again soon!

10/10 Excellent

Billy, Toms River

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High marks. Worth the higher room rate
Stayed 1 night in Aug 2023
Response from Andrea M. on 9 Aug 2023
Thank you Billy for such high praise, we're so pleased to know that you enjoyed your stay. Come back again soon!

10/10 Excellent

Matthew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2023
Response from Andrea M. on 9 Aug 2023
Thank you Matthew for the 5 of 5. We're happy to hear that you enjoyed your stay, come back again soon!

8/10 Good

Witney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Andrea M. on 7 Aug 2023
Thank you Witney for the 8 of 10 and for choosing our hotel for your overnight stay. We hope you enjoyed everything and that we'll see you back again soon!

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine for our stop over. No issues at all. Only the dinning around the hotel closes early so had to have sheets convenient store food. That was our fault for getting in so late.
Stayed 1 night in Aug 2023
Response from Andrea M. on 7 Aug 2023
Dear Michele, Thank you for choosing our hotel for your recent overnight stay. We're delighted you enjoyed your time with us and hope we see you back again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Andrea M. on 31 Jul 2023
Thank you for the 10 of 10, we're delighted you enjoyed your stay. Come back and stay again soon!