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Reviews of Sheraton Pretoria Hotel

5 out of 5
Sheraton Pretoria Hotel
643 Corner Of Church And Wessels Streets, Arcadia, Pretoria, Gauteng

Reviews

8.6

Excellent

Rating 10 - Excellent. 198 out of 394 reviews" "
Rating 8 - Good. 131 out of 394 reviews" "
Rating 6 - Okay. 32 out of 394 reviews" "
Rating 4 - Poor. 20 out of 394 reviews" "
Rating 2 - Terrible. 13 out of 394 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Gary

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed here for one night and we had no hot water, no light in the internal bathroom and only one lamp in the main bedroom. It was blamed on loadshedding, but every other business in South Africa seems to be able to work round it with their generators
Stayed 1 night in Mar 2024
Response from Frankie de Bruto, Operations Manager on 25 Mar 2024
Dear Gary, thank you for choosing to stay at the Sheraton Pretoria Hotel. On behalf of the team, I sincerely apologize for the inconvenience caused due to the electricity outage. Unfortunately our generator capacity only covers emergency usage, thus hot water could not be generated.Warm regards,

10/10 Excellent

Francis

Stayed 1 night in Mar 2024
Response from Frankie de Bruto, Operations Manager on 11 Apr 2024
Dear Francis, thank you for choosing to stay with us and taking the time to share a review. We are looking forward to your next visit.Regards,

10/10 Excellent

Nicolas Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing just ask and they will deliver anytime of the day
Stayed 5 nights in Feb 2024
Response from Frankie de Bruto, Operations Manager on 20 Feb 2024
Dear Nicolas Garcia, On behalf of the entire hotel team, I want to thank you for sharing your recent experience and commending the staff for their efforts.It is always encouraging to receive positive feedback. We are looking forward to your return.Regards,

2/10 Terrible

Angela

Travelled with partner
Disliked: Amenities, property conditions & facilities
.

4/10 Poor

Vanessa, panama

Travelled with partner
Disliked: Amenities
Run away if you can.. service is slow, rooms are not clean.
Response from Frankie de Bruto, Operations Manager on 31 Dec 2023
Dear Vanessa, thank you for taking the time to send us feedback of your stay. Cleanliness is a high priority and I sincerely apologize for failing to meet your expectations. Your feedback has been shared with the Sheraton Pretoria team to ensure guest services are improved.We hope to have another opportunity to welcome you back and provide you with the service you expect and deserve.Regards,

10/10 Excellent

Desiree

Stayed 1 night in Jun 2023

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and made us feel welcome and we stayed comfortable Thanks
Stayed 1 night in Apr 2023
Response from Frankie de Bruto, Acting Operations Manager on 1 May 2023
Dear Jorge, thank you for taking the time to send us a review. It is always wonderful to see when our guests' had a memorable experience. We are looking forward to your next visit. Safe travels and best regards.

8/10 Good

Grace

Liked: Staff & service, amenities
Property was fine. Very dated, and not very much choice on menus. Mostly Buffett. Staff was lovely. On site spa and hair dresser. Just very dated.
Stayed 1 night in Apr 2023
Response from Frankie de Bruto, Acting Operations Manager on 3 Apr 2023
Dear Grace, thank you for taking the time to send us feedback of your stay. Your comments are all noted. We are looking forward to your next visit.Regars,

10/10 Excellent

Hyung Goo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Spacious and clean room
Stayed 1 night in Mar 2023
Response from Frankie de Bruto, Acting Operations Manager on 4 Mar 2023
Dear Hyung Goo, thank you for taking the time to send your feedback. We are looking forward to your next visit.Regards,

10/10 Excellent

PJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Frankie de Bruto, Acting Operations Manager on 18 Feb 2023
Dear PJ, we appreciate you choosing to stay with us. Thank you for your rating. We look forward to your next visit.Regards,

10/10 Excellent

Thabo

Stayed 1 night in Feb 2023
Response from Frankie de Bruto, Acting Operations Manager on 13 Feb 2023
Dear Thabo, thank you for taking the time to send a review. It's always wonderful to see when our guests had a memorable experience. We are looking forward to your next visit.Regards

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable, would stay herr again
Stayed 2 nights in Feb 2023
Response from Frankie de Bruto, Acting Operations Manager on 14 Feb 2023
Dear Sarah, it's always great to see when our guests' had a memorable experience and we appreciate your time in sharing your experience. We are looking forward to your next visit.Regards,

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Frankie de Bruto, Acting Operations Manager on 7 Feb 2023
Dear Daniel, thank you for taking the time to send a review of your stay. It's always great to see when our guests' had a memorable experience. We are looking forward to your next visit.Regards,

10/10 Excellent

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay at the Sheraton. Would highly recommend it.
Stayed 1 night in Jan 2023
Response from Frankie de Bruto, Acting Operations Manager on 1 Feb 2023
Dear Bernadette, thank you for taking the time to send us a review. It's always great to see when our guests' had a memorable experience and we are looking forward to your next visit.Regards

8/10 Good

Sunjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Sheraton Admin on 13 Dec 2022
Dear Sunjay, thank you for taking the time to share your recent experience with us. We are looking forward to your next visit.Regards,

8/10 Good

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The areas around the Hotel is not well clean and treated.
Stayed 4 nights in Nov 2022
Response from Sheraton Admin on 13 Dec 2022
Dear Abel,I want to thank you for staying with us and taking the time to share feedback of your stay. Cleanliness is a key priority for our hotel, and I apologize for failing to meet your expectations. Your feedback has been shared with our housekeeping team in an effort to improve our service.Regards,

10/10 Excellent

Abel

Liked: Staff & service
Alot of mosquitos on the busnees center & bar.
Stayed 3 nights in Nov 2022
Response from Sheraton Admin on 23 Nov 2022
Dear Abel, thank you for choosing to stay with us and taking the time to share your concern. We are looking forward to your next visit.Regards,

6/10 Okay

David

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2022
Response from Pascal Fouquet, General Manager on 3 Sept 2022
Dear David, thank you for staying with us and sharing a review. If there is something specific you wish to bring to our attention, we are looking forward to hearing from you in this regard.Regards,

4/10 Poor

Dean

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointed
Air conditioning not working reported not fixed. Curtains could not close reported not fixed. Promised a different room if repairs were not possible… did not happen.
Stayed 2 nights in Aug 2022
Response from Pascal Fouquet, General Manager on 17 Aug 2022
Dear Dean, thank you for taking the time to send a review. On behalf of the Sheraton Pretoria Hotel team, I apologize for failing to meet your expectations. I am not sure if it was communicated to you, but our air conditioning system is on 'winter' mode at the moment and when the window or balcony doors in the rooms are opened, the air conditioning system automatically shuts off. However, your concerns were shared with the maintenance team for attention. We hope to have another opportunity to welcome you back and provide you with the service you expect and deserve.

8/10 Good

Isaac

Business traveller
Liked: Cleanliness, amenities
Nice and friendly staff but some amenities were faulty.
Stayed 4 nights in Jul 2022
Response from Pascal Fouquet, General Manager on 4 Aug 2022
Dear Isaac, Thank you for taking the time to send us feedback of your recent experience while staying with us. We appreciate you commending the staff for their friendliness and take note of the amenities. Not sure what seemed faulty, but you are welcome to give us more info in order to ensure all is up to standard. Regards,

8/10 Good

DR LAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Hotel has excellent interior finishes
Stayed 1 night in Jul 2022
Response from Pascal Fouquet, General Manager on 31 Jul 2022
Dear DR LAN, thank you for taking the time to send us feedback of your recent experience while staying with us. We are looking forward to your next visit. Regards,

10/10 Excellent

Sheethal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Mahlako

Stayed 1 night in Jun 2022
Response from Pascal Fouquet, General Manager on 20 Jun 2022
Dear Mahlako, it is always encouraging to receive positive feedback and I want to thank you for sharing a review of your recent stay. We are looking forward to your next visit. Regards,

4/10 Poor

Levers, Philip Nel Park

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The TV is very small. Wi-Fi not stable sometimes. Breakfast has limited varieties
Stayed 4 nights in Jun 2022
Response from Pascal Fouquet, General Manager on 17 Jun 2022
Dear Levers, thank you for taking the time to give us feedback of your recent experience. On behalf of the entire Sheraton Pretoria hotel team, I sincerely apologize for failing to meet your expectations. Your comments has been shared with the relevant team leaders to ensure we always deliver on guest expectations. Regards,

8/10 Good

Alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room it too cold
Stayed 2 nights in Jun 2022
Response from Pascal Fouquet, General Manager on 15 Jun 2022
Dear Alberto, thank you for sharing your recent experience at our property. I am sorry to see that your room was cold and that nobody offered you a heater to use. Our sincere apology for the inconvenience. We hope to have another opportunity to welcome you back and provide you with a comfortable room. Regards,

4/10 Poor

Mark

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I booked the Sheraton because I am familiar with the brand and had an expectation of the level of service and the standard of the property. Unfortunately, it did not live up to expectation. Check in time was stated as being from 3pm. I arrived at 5pm and my room was not ready. I was also surprised to be asked to pay for parking. I was not allowed to bill items in the restaurant or room service to my room which was a pain. The decor is very dated. Overall, it is hard to see how this establishment can be classed as 5 star. At best, I would say it is 3 star. I would not stay at this property again.
Stayed 2 nights in Jun 2022
Response from Pascal Fouquet, General Manager on 10 Jun 2022
Dear Mark, We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, your feedback was shared with the relevant leadership teams. We are committed to improve our overall guest experience and do our best to prevent delayed check-in due to rooms not ready on time. We hope to have another opportunity to welcome you back and provide you with the service you expect and deserve. Regards,

6/10 Okay

Bheki

Stayed 2 nights in Jun 2022
Response from Pascal Fouquet, General Manager on 7 Jun 2022
Dear Bheki, thank you for choosing to stay at our hotel. We look forward to your next visit. Regards,

10/10 Excellent

Reginald

Stayed 1 night in May 2022
Response from Pascal Fouquet, General Manager on 22 May 2022
Dear Reginald, thank you for choosing to stay with us. We are looking forward to your next visit. Regards,

10/10 Excellent

Mr Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was excellent. The friendly welcome at check-in. The member of staff who took my bags to my room was friendly and polite. In fact every member of staff I came into contact with during my 3 day stay were very professional and polite. The room was very clean and well equipped, beautiful comfortable bed lovely bathroom with nice soft towels. In fact I couldn't fault it at all. A special mention must be made for the restaurant. I had breakfast and dinner on my 3 mornings and evenings and the all you can eat buffet was amazing. Lots and lots of choices, all cooked to perfection and and beautifully presented. I absolutely adore it. Lovely pool and patio area outside. Used the pool and the sauna and both superb. Next time I am in South Africa I will definitely be back. Highly recommend this hotel and great value for money as well.
Stayed 3 nights in May 2022
Response from Pascal Fouquet, General Manager on 15 Jun 2022
Dear Mr Nigel, On behalf of the entire hotel team, I want to thank you for sharing your review and commending the staff for their great customer care. It is always encouraging to hear positive feedback, particularly when it comes from those who matter most - you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We are looking forward to your return. Regards,

10/10 Excellent

Zinhle

Stayed 1 night in May 2022
Response from Pascal Fouquet, General Manager on 16 May 2022
Dear Zinhle, we appreciate your feedback and are looking forward to your next visit. Regards,

6/10 Okay

Hawa tayob

Stayed 1 night in Mar 2022
Response from Pascal Fouquet, General Manager on 12 Mar 2022
Dear Hawa tayob, thank you for choosing to stay with us and taking the time to rate your stay. Regards,

10/10 Excellent

FARAI

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The television in my room 222 is of poor quality, bad screen visibility, channel selection limited
Stayed 2 nights in Mar 2022
Response from Pascal Fouquet, General Manager on 8 Mar 2022
Dear FARAI, thank you for staying with us and providing us with a review. I'm sorry to see that the TV in your room was of poor quality and we apologize for this. Thank you again for you feedback. Regards,

8/10 Good

thandeka a d

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My stay was great, room beautiful and clean. Bed and pillows amazingly comfy. I would have liked some hot chocolate in the room or a room service menu that specifies their service times. A Spa menu in the room would have been nice
Stayed 1 night in Jan 2022
Response from Pascal Fouquet, General Manager on 7 Feb 2022
Dear thandeka a d, thank you for your feedback and it's wonderful to see that you had a memorable stay. We are looking forward to your next visit. Regards

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, room comfort
The Hotel is old and need a TLC but enjoyed the stay.
Stayed 1 night in Jan 2022
Response from Pascal Fouquet, General Manager on 3 Feb 2022
Dear Patrick, thank you for your feedback. Your comment about TLC is noted and after the lock down we are slowly, but surely working on this aspect. It's great to see that you enjoyed your stay and we are looking forward to your next visit. Regards,

10/10 Excellent

Adriaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Nice big room with comfortable bed and pillows. Will definitely stay here again
Stayed 1 night in Jan 2022
Response from Pascal Fouquet, General Manager on 13 Jan 2022
Dear Adriaan, thank you for your feedback. It's always great to see that you've had a memorable experience and we are looking forward to your next visit. Regards,

10/10 Excellent

Charlotte

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Awesome
Stayed 1 night in Jan 2022
Response from Pascal Fouquet, General Manager on 6 Jan 2022
Dear Charlotte, thank you for your feedback. It's always wonderful to see when our guests' had a memorable experience. We are looking forward to your next visit. Regards,

8/10 Good

Shaheen

Business traveller
Liked: Cleanliness, staff & service
Comfortable
The phone in my room did not work. They came to fix it but then it went out of order again. Air conditioning at first did not work Someone came to fix it so it was ok. Nice service and the room was fine overall.
Stayed 3 nights in Nov 2021
Response from Pascal Fouquet, General Manager on 20 Nov 2021
Dear Shaheen, thank you for the feedback. Please accept our apology for failing to meet all your expectations. Your comments was shared with all concerned to ensure we always deliver on guest expectations. Regards,

10/10 Excellent

Andrew Hilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bedding and a quiet room
Stayed 1 night in Oct 2021
Response from Pascal Fouquet, General Manager on 3 Oct 2021
Dear Andrew Hilton, we appreciate your feedback and are happy that you enjoyed your stay. We are looking forward to your next stay Warm regards,

6/10 Okay

keith jabu

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Pascal Fouquet, General Manager on 5 Sept 2021
Dear keith jabu, thank you for choosing to stay at the Sheraton Pretoria Hotel and rating your stay. We are looking forward to your next visit. Regards,

2/10 Terrible

Ernie

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Pascal Fouquet, General Manager on 14 Aug 2021
Dear Ernie, thank you for getting in touch with us. On behalf of the entire Sheraton Pretoria hotel team, I sincerely apologize for failing to meet your expectations. If there is anything specific you would like to bring to our attention, please contact me directly at pascal.fouquet@sheratonpretoria.com.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Pascal Fouquet, General Manager on 3 Aug 2021
Dear Sarah, we appreciate your feedback and are looking forward to your next visit. Regards,

10/10 Excellent

Ziyanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing I really had a good time and I even got a free dessert just because it was my birthday. It’s a really nice place
Stayed 2 nights in Jun 2021
Response from Pascal Fouquet, General Manager on 21 Jun 2021
Dear Ziyanda, we appreciate your feedback and are looking forward to your next visit. Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always well organized
Stayed 9 nights in Jun 2021
Response from Pascal Fouquet, General Manager on 14 Jun 2021
Dear Anonymous, we appreciate your feedback and look forward to your next visit. Regards,

10/10 Excellent

Tlou Matthews

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 2 nights in Jun 2021
Response from Pascal Fouquet, General Manager on 14 Jun 2021
Dear Tlou Matthews, we appreciate your feedback and look forward to your return. Regards,

8/10 Good

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Pascal Fouquet, General Manager on 8 Jun 2021
Dear Stella, thank you for rating your stay. We look forward to your next visit. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Pascal Fouquet, General Manager on 5 Jun 2021
Dear Anonymous, we appreciate your rating and are looking forward to your next visit. Regards,

2/10 Terrible

Warren

Stayed 1 night in May 2021
Response from Pascal Fouquet, General Manager on 5 Jun 2021
Dear Warren, thank you for your response. On behalf of the Sheraton Pretoria team, I apologize for falling short of meeting your expectations. We hope to have another opportunity to welcome you back. Regards

10/10 Excellent

Nosipho

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2021
Response from Pascal Fouquet, General Manager on 21 Apr 2021
Dear Nosipho, thank you for rating your recent stay to the Sheraton Pretoria Hotel. We are looking forward to your next visit. Regards,

8/10 Good

Kutlwano

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Pascal Fouquet, General Manager on 2 Apr 2021
Dear Kutlwano, we appreciate your feedback and are looking forward to your next visit. Regards,

10/10 Excellent

Andrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Pascal Fouquet, General Manager on 20 Mar 2021
Dear Andrey, we appreciate you rating your recent stay at the Sheraton Pretoria Hotel and are looking forward to your next visit.