Exterior

Reviews of Radisson Blu Gautrain Hotel

4 out of 5
Radisson Blu Gautrain Hotel
Corner Rivonia Rd. And West St., Benmore, Sandton, Gauteng

Reviews

8.8

Excellent

Rating 10 - Excellent. 554 out of 1002 reviews" "
Rating 8 - Good. 329 out of 1002 reviews" "
Rating 6 - Okay. 70 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Within very close proximity of Mandela Square :)
Stayed 2 nights in Mar 2024
Response from Dorcas on 25 Mar 2024
Dear AbrahimGreetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Radisson Blu Gautrain Hotel, Sandton Johannesburg

4/10 Poor

Laura

Travelled with family
Getting drinking water was always a challenge.
Stayed 1 night in Mar 2024
Response from Dorcas on 25 Mar 2024
Dear LauraGreetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Gautrain Hotel, Sandton Johannesburg in the near future. Sincerely, Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Henrietta

The organization of everything was superb
Stayed 2 nights in Feb 2024
Response from Dorcas on 4 Mar 2024
Dear HenriettaThank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg , I look forward to welcoming you back.Sincerely, Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Steven J., Gwynn Oak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a better view after I went to the initial assigned room. Staff was helpful and accommodating.
Stayed 1 night in Feb 2024
Response from Dorcas on 21 Feb 2024
Dear StevanThank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg , I look forward to welcoming you back.Sincerely, Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel with great staff
Stayed 4 nights in Jan 2024
Response from Dorcas on 21 Feb 2024
Dear PatrickThank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg , I look forward to welcoming you back.Sincerely, Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
It’s more safer than I thought of
Stayed 4 nights in Jan 2024
Response from Dorcas on 21 Feb 2024
Dear StephenThank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg , I look forward to welcoming you back.Sincerely, Radisson Blu Gautrain Hotel, Sandton Johannesburg

8/10 Good

Mark

Liked: Amenities
Great hotel, with a fantastic breakfast selection and friendly staff. The only negative Issue I had was 2-3 times when the room keeping staff wouldn't knock and would attempt to just open the door. On my final day I opted for a late check out and I told the room keeping staff this and they came back 20 mins later and kept trying to force open the door which really annoyed me
Stayed 5 nights in Jan 2024
Response from Dorcas on 21 Feb 2024
Dear MarkThank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg . Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg , I look forward to welcoming you back.Sincerely, Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Terrica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been extending my stay here for a while now because I enjoy the service. I've recently left a review and everything I spoke of concerning the service being extremely nice, the food being very delicious, and the services that they offer making everything much more convenient is all still consistent. I appreciate the team's consistency in maintaining good service, and I appreciate as well seeing a lot of the same familiar faces that recognize you too. I still would highly recommend this stay to anyone. There is mall right across the street that also houses a grocery store that is also super convenient as well. There are great options for restaurants, stores, and other services for grooming and beauty as well.
Stayed 7 nights in Jan 2024
Response from Dorcas on 21 Feb 2024
Dear TerricaThank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg , I look forward to welcoming you back.Sincerely, Radisson Blu Gautrain Hotel, Sandton Johannesburg

8/10 Good

Allan, Sao Caetano do Sul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Dorcas on 21 Feb 2024
Dear AllanThank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg , I look forward to welcoming you back.Sincerely, Radisson Blu Gautrain Hotel, Sandton Johannesburg

8/10 Good

Tyler, Belleville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Dorcas on 21 Feb 2024
Dear TylerThank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg , I look forward to welcoming you back.Sincerely, Radisson Blu Gautrain Hotel, Sandton Johannesburg

8/10 Good

Tyler, Belleville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but like many of the Expedia VIP properties, you never get the benefits it claims you will get (eg room upgrade, food discount, etc)
Stayed 2 nights in Jan 2024
Response from Dorcas on 21 Feb 2024
Dear TylerThank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg , I look forward to welcoming you back.Sincerely, Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Terrica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel so much, I booked another week in an upgraded room. I'll be leaving a 2nd review too, but as for my initial stay, everything was great. I was promptly greeted and assisted upon my arrival, I arrived early and was able to still receive early access to my room, every freaking thing I ate was delicious (lol), and the staff was very thoughtful and helpful. I would recommend adding the breakfast option to your booking as well and enjoy the convenience of the service because the food is delicious and that's both the self-serve items and the ones that the chefs cook to order. Some of the things that I found convenient was that there is an ATM in the lobby of the hotel, there's a bar, the pool and pool area are both 24 hours, and although there's power outages, I've never witnessed it stay off for more than 5 min. The wifi also doesn't go out either and that really helps a lot being that I work online. 5 star staff! 5 star stay! I'd recommend.
Stayed 5 nights in Jan 2024
Response from Dorcas on 21 Feb 2024
Dear TerricaThank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg , I look forward to welcoming you back.Sincerely, Radisson Blu Gautrain Hotel, Sandton Johannesburg

6/10 Okay

Moloko

Stayed 2 nights in Dec 2023
Response from Dorcas on 21 Feb 2024
Dear MolokoThank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg , I look forward to welcoming you back.Sincerely, Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Fortune

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dorcas on 8 Jan 2024
Dear Fortune Greetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Munyaradzi

Stayed 1 night in Dec 2023
Response from Dorcas on 8 Jan 2024
Dear MunyaradziGreetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Molefi

Stayed 1 night in Dec 2023
Response from Dorcas on 21 Feb 2024
Dear MolefiThank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg , I look forward to welcoming you back.Sincerely, Radisson Blu Gautrain Hotel, Sandton Johannesburg

8/10 Good

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dorcas on 8 Jan 2024
Dear PedroGreetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Very nice hotel convenient to train station and shopping mall
Stayed 2 nights in Dec 2023
Response from Dorcas on 8 Jan 2024
Dear LeslieGreetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BRILLIANT SANDTON LOCATION THAT OFFERS VALUE
It was a wonderful and pleasant experience. Brilliant central location in Sandton, close to everything that matters. Staff were extremely friendly and welcoming in all areas of Hotel. Rooms were spacious and comfortable if a little clinical - definitely designed more for business travellers. Food was good and overall nothing to complain about at all.
Stayed 1 night in Dec 2023
Response from Dorcas on 8 Jan 2024
Dear StuartGreetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Philip, New Canaan

Stayed 3 nights in Dec 2023
Response from Dorcas on 8 Jan 2024
Dear PhilipGreetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Asmar

Stayed 1 night in Dec 2023
Response from Dorcas on 8 Jan 2024
Dear AsmarGreetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dorcas on 8 Jan 2024
Dear Greetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

nala

Liked: Amenities
Stayed 2 nights in Nov 2023
Response from Dorcas on 8 Jan 2024
Dear NalaGreetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

wilfred

Stayed 4 nights in Nov 2023
Response from Dorcas on 8 Jan 2024
Dear WilfredGreetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Radisson Blu Gautrain Hotel, Sandton Johannesburg

6/10 Okay

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities
Great hotel friendly staff, just problems with power and tv not working
Stayed 2 nights in Nov 2023
Response from Dorcas on 8 Jan 2024
Dear JasonGreetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Gautrain Hotel, Sandton Johannesburg in the near future. Sincerely, Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Fred

Stayed 1 night in Nov 2023
Response from Dorcas on 8 Jan 2024
Dear FredGreetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property good location
Stayed 5 nights in Oct 2023

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a good stay but unfortunately there were no VIP benefits that I received
Stayed 2 nights in Oct 2023

10/10 Excellent

Tashana, Harare

Stayed 4 nights in Oct 2023
Response from Dorcas on 8 Jan 2024
Dear TashanaGreetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Radisson Blu Gautrain Hotel, Sandton Johannesburg

10/10 Excellent

PIERRE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

John

Stayed 1 night in Oct 2023

2/10 Terrible

Daniel

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Booked at your own risk but highly advised to STAY AWAY!!! HR or whoever if your reading this please retrain ALL your front desk receptionist on proper customer service, and the worst of them all is the skinny kid on night shift his just terrible
Stayed 6 nights in Oct 2023

8/10 Good

Leopoldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Overall my stay was good The breakfast have to be upgrade The hotel entrance must be renovated en relooked.
Stayed 5 nights in Sep 2023

8/10 Good

jean claude

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Leopoldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

yaw asiedu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Sizophila

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Eric

Stayed 2 nights in Sep 2023

10/10 Excellent

Anthony, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located. Very slick.
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Cuong, Highgate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provided a free luxury van shuttle to and from Nelson Mandela square. We were advised not to walk at night or do so at our own risk… even though it’s only 450m by map. The hotel has a safe convenient drop off lane directly outside the door. It’s not fancy but it’s affordable, business like and safe.
Stayed 1 night in Sep 2023

8/10 Good

farai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s walking distance to Sandton mall and 2 minutes to the gautrain station. It’s clean and does the job
Stayed 2 nights in Aug 2023

10/10 Excellent

J S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from GM on 25 Aug 2023
Dear J S,Thank you very much for selecting the Radisson Blu Gautrain as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back in the very near future. Kind Regards, Radisson Blu Gautrain

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from GM on 23 Aug 2023
Dear Christina,Thank you very much for selecting the Radisson Blu Gautrain as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back in the very near future. Kind Regards, Radisson Blu Gautrain

2/10 Terrible

Moosaa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WORSE EXPERIENCE EVER! Expedia are the worst provider to go through, reached the hotel and stated by staff the reservation had been cancelled and also the suite is no longer available! The lovely gentleman Reggie offered me the night stay as it was my honeymoon and stated he shall follow up later!
Stayed 1 night in Aug 2023

2/10 Terrible

Lagel, Oak Park

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Did not receive my VIP status
Stayed 3 nights in Jul 2023
Response from GM on 16 Aug 2023
Dear Raymond,Thank you for your feedback and for taking the time to write about your experience.Your feedback certainly does not reflect the high standard of service and quality that Radisson Blu Gautrain is usually proud to offer. I confirm therefore that your comments have been followed up and remedial action has been taken to ensure that our guests are not inconvenienced in this way again.We appreciate you bringing this matter to our attention and hope for another opportunity to exceed your expectations in the future. Kind Regards, Radisson Blu Gautrain

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
returning visitor once again..
always stay @ Radisson Blu Gauteng as not only is it a very well run hotel but its in a niuce part of Sandton hotel is 100 metres from Sandton
Stayed 2 nights in Jul 2023
Response from GM on 16 Aug 2023
Dear Gary,Thank you very much for selecting the Radisson Blu Gautrain as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back in the very near future. Kind Regards, Radisson Blu Gautrain

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
returning visitor
wonderfully run hotel based opposite Sandton train station that has a 20 minute link to the Airport reception staff very helpful , housekeeping staff very good breakfast buffet is excellent, nice clean big modern rooms good wifi service concierge excellent sandton is one of the best areas of joburg to stay in..
Stayed 4 nights in Jul 2023
Response from GM on 16 Aug 2023
Dear Gary,Thank you very much for selecting the Radisson Blu Gautrain as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back in the very near future. Kind Regards, Radisson Blu Gautrain

8/10 Good

Tamu

Stayed 1 night in Jul 2023
Response from GM on 23 Aug 2023
Dear Tamu,Thank you very much for selecting the Radisson Blu Gautrain as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back in the very near future. Kind Regards, Radisson Blu Gautrain

10/10 Excellent

carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is a good hotel,in a good area,gorgeous breakfast
Stayed 3 nights in Jul 2023
Response from GM on 27 Jul 2023
Dear Carla.Thank you very much for selecting the Radisson Blu Gautrain as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back in the very near future. Kind Regards, Radisson Blu Gautrain