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Reviews of Mystic Jaisalmer

3 out of 5
Mystic Jaisalmer
Near Gadisar gate, Dhibba Para, Old City, Jaisalmer, Rajasthan

Reviews

8.0

Very good

Rating 10 - Excellent. 16 out of 38 reviews" "
Rating 8 - Good. 12 out of 38 reviews" "
Rating 6 - Okay. 5 out of 38 reviews" "
Rating 4 - Poor. 3 out of 38 reviews" "
Rating 2 - Terrible. 2 out of 38 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Amandeep singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Staff is great and their food is delicious ❤️
Stayed 1 night in Feb 2022

2/10 Terrible

SHANTANU

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISASTER
The hotel was a trap for tourist especially International tourists . Please avoid as it’s a run down property with no sanitization. Absolutely nightmarish . No hot water in the evening. Rooms are shabby . AVOID AVOID AVOID !
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Ashraf on 12 Jan 2021
Dear sir/Madam. thank you for staying with us. It was pleasure to host you. Thank you for excellent rating. Looking forward to welcome you at again. best regards Ashraf Ali

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Very pleasant stay and this was greatly helped by the excellent service at the hotel, including giving a lift to the train station and giving tips for sight-seeing. The room was spacious, comfortable and cool.
Stayed 1 night in Mar 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding staff
Staff at this hotel are outstanding, every single one of them makes it their mission to ensure you are happy and have what you need. This is the only place in india so far that provided us with a map on arrival and help. This place is an absolute credit to the owner and the way he treats his staff. Yes compared to western standards some things could be improved by honestly its minor things. Food is great here, menu has a range of options, and reasonable prices too. Location is great and would highly recommend booking the camel night through the hotel as it was a good price, our driver was very attentive. Thanks for a great stay and will sure be back Oh a tip: They do railway station pick up if you message in advance and also drop you off which is a good extra included.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location of the hotel is good, market and fort area is just 10 minutes walking distance... Breakfast is good and staff is also very welcoming and helpful...rooms are clean..good view from hotel roof..value for money
Stayed 4 nights in Dec 2019
Response from Ashraf Ali on 8 Jan 2020
Dear Sir/Madam, thank you for staying with us. It was pleasure to host you. thank you for writing nice review about location, food and staff as well the cleanness of the rooms. We make sure that our guest have great time with great value. looking forward to welcome you again at Mystic Jaisalmer. best regards Ashraf Ali

10/10 Excellent

Kaushik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and stay. Very happy with the hospitality of owners and staff members. Highly recommended.
Stayed 1 night in Dec 2019
Response from Ashraf Ali on 8 Jan 2020
Dear Kaushikji, thank you for staying with us and writing Excellent reviews about our hospitality. wish you wonderful journey. Looking forward to welcome you again. best regards Ashraf Ali

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Overall comfortable stay
Overall it was comfortable stay. The room was pleasant with two sitting windows one of which is faced to the fort view. Room was clean and silent. Only one fault in the room was the door to the bathroom which didn't close. The man at the reception politely accepted us notifying it, hope it gets repaired considering the price of the room. Breakfast was great with nicely cooked veg / egg food served in the top floor cafe where one can have a nice view of the fort.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Good accommodation close to the Jaisalmer fort
We stayed for one night at the Mystic Jaisalmer during our holiday in India. It's a no-frills quiet accommodation within easy walking distance to the Jaisalmer fort. They offer unlimited free bottled water, which was highly appreciated as the temperature in Jaisalmer was 43 degrees celsius. The breakfast was ok, served on a terrace with nice view of the fort. Overall, good stay for the price paid.

8/10 Good

Eric

ok place.
Overall a good stay, big room, good food five minute walk to the golden fort.
Stayed 2 nights in Jul 2017

8/10 Good

Karla, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to everything
A lot of very positive things to say about Mystic Jaisalmer. We got to the city towards the end of our 3 weeks trip and it was exactly what we needed. Clean, calm, with a very accommodating staff. As the heat intensifies, we were provided with bottles of waters free of charge at anytime! We walked to every site without needing a rickshaw. The restaurant is located on the last floor and it's a big patio with a wonderful view of the fort. The food was very good and the service just excellent. Our breakfast was included. We also took their camel safari, another great experience! Very well organized, with delicious local food, and nice guides. All in all, we are very happy of our stay at Mystic Jaisalmer, we definitely recommend it!!
We feel like in a fairy tale!
The view at night from the restaurant

10/10 Excellent

Martin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel
Perfectly situated with staff who could not do enough for you. The owner Ashraf and his brother the manager Shokat were friendly and helpful. The hotel organises desert trips of a high standard at competitive prices. The Spiced Bite Restaurant on the premises is one of the best Indian vegetarian restaurants in Jaisalmer If it's Jaisalmer you want them you must stay here

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Only cold water showers, but friendly service
Good things: * Owner is super friendly and helpful. Bad things: * Towels are always dirty. One of the days we had blood stain on the towel. The employee seemed surprised we asked to change it after he had explained it has actually been washed. I tried to explain to him that the towel should be trashed, not just washed as it has big blood on it. * Showers are cold, 24 hours a day. There simple is no warm water. According to owner they start heating the water in the morning and it takes time for it to get warm, but we always found nothing but very cold water.

8/10 Good

Sanjay, Nashik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overall!
Cleanliness of room/hotel - Rooms were clean and good. Toilet / Bath needs renovation. Rooms need cupboards and desk. (Atleast there were non in the class of room I stayed) Quality of service - Service was satisfactory. The owner and the Reception staff are very co-operattive, soft spoken and always ready to help. Hotel amenities - No extra amenities. The restaurant only serve Veg food. Food is okay. Hotel location - Situated in the old Jaisalmer city area. But at least its not deep inside the congested area. It is easy to access the Main road.

8/10 Good

Mohamed, Mauritius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay
Very good hotel. Nice room. Achraf , the owner, is very friendly and helpful. Irshad and Shawkat at the reception desk are superb, courteous and helpful. Rooms are cosy and in very good cinditions, Wifi ok snd free.Nicely located not fsr from fort. Camel safari organised by hotel was of a very good standard.Memorable stay.

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Neel, New Delhi

Liked: Cleanliness, property conditions & facilities
Its a typical backpackers hotel, hence dont expect too much from the hotel. However, Ashraf who runs this hotel will amaze you with his hospitality. Positives - We got a free upgrade to Delux room (booking was standard), staff was usually courteous, they have got good drivers - special mention for Fakiruddin rooms were decent and clean, hot water was mostly available. The hotel gives you a fair deal (doesnt overcharge or greedy to provide services to earn money). In fact the camel safari was quite good (around 1 hour and that too in an unchartered terrain). Other freebies included WI FI and usage of a room to freshen up post arrival after camel safari post check out. The negatives include average food and delayed service. It took almost ages to get even the menu card. The kitchen cannot handle too many guests at a time and the staff keep ducking your order in such cases. The entrance to the hotel is through narrow street filled with filth and pigs. This was a huge dampner. Again they charge extra 3% on card payments which was a little surprising given the high usage of cards. Ashraf is the heart behind the hotel and without his presence, the hotel looks out of place. Other staff are not in sync with his enthusiasm or sense of hospitality. The fort which is the main action area in jaisalmer is a 10 minute walk up. I will suggest this hotel if you are on a low/medium budget and looking to use the stay for night sleep mostly.

6/10 Okay

Verified traveller

Disliked: Cleanliness
About what you would expect
It was ok, nothing to write home about. The staff was nice and the bed was ok.

6/10 Okay

pn, Ahmedabad, Gujarat, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
good weather
manager nature is great hotel food is fine hotel food rate is good

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
From the beginning - apparently these folks have a free transfer to/from the station. I didn't know someone is waiting for me so I paid another rickshaw. I was welcomed with a tea and shown to the room. The room itself is good, for a hotel. Bathroom had hot water - you just need to wait 2-3 minutes till it comes (don't get into the cool water as fast as I did). In the hot season it might get warm inside the room, so you might consider a room with AC if you visit in May, but at other times it should be fine without AC. I had a lunch - good food made over a fantastic view to the fortress. In the evening I had dinner elsewhere but then I was invited by the friendly owner for a dinner. The other guests were dinning there. I could taste some local, desert chicken, which I liked. The owner by the way is really friendly. I am now doing everything possible to stay for longer as the price is good and the town peaceful enough for writing. Nights are cool and pleasant. Internet was working fine, just initially had some issues with my mac (I had to put down the openDNS servers, something that the router at home always makes me do... strange, but it can be solved). I absolutely recommend the hotel! The owner is working on a swimming pool somewhere, so I hope he keeps up the good work!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This is a great place to stay! Staff is really friendly, helping you whenever possible and taking the time to chat with you. They want you to feel home and that's what they did! Great atmosphere! Location is perfect, close to the fort, the market and the lake.The rooftop terrace with fort view and hammocks is the perfect place to relax and to meet other travelers. They have a good rooftop restaurant as well. At night they play Bollywood movies with English subtitles. I booked a non-touristic camel safari with them which I really enjoyed. Great experience to be outside in the desert with no other groups around, sleeping under the stars. Definitely a place I will recommend to other travelers!

2/10 Terrible

G, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of this hotel-they will try to cheat you
First of all the hotel shuttle as stated is certainly not free. The guy who picked us up was nice enough, but then at a later point in our stay made a point to say something to someone who spoke English who then asked us for money for the ride. We had already given him a tip, so we felt like we were just getting the shakedown. Also, the workers/owners are constantly on you trying to sell you something-like to rent their terrible rusty old bikes, guide, excursion, etc. etc. Secondly, do not think that someone in or affiliated with this hotel is helping you out of the goodness of their heart. They are absolutely in it to try to get as much $$ as possible from you, so caveat emptor! We were trying to figure out how to get from Point A to Point B. There wasn't really a direct way, so we were advised to take a 3 hour taxi ride. That was consistent with what we had read & what other travelers advised on message boards. We were actually naive enough to think that we just met this random person on the street who helped us figure things out. Now in hindsight I think he followed us from the hotel to try to get more money from us. We were then waiting at the hotel for our pick up at the designated time. Somehow, we come to find out that our ride is not coming , however if we still want to leave right there & then to be able to make our train to Point B in time, we would now have to pay DOUBLE what we had agreed upon. We quickly realized that we were being scammed & they were all in it together & that the driver probably never planned to show up. Now thank goodness we were smart enough not to give any deposit money earlier when we booked the reservation. We were asked to-if you are, don't do it!! It was a ridiculous situation & we felt that this was done on purpose & they were all in cahoots. Suddenly when we said that we were going to go down to the next hotel & look for an honest taxi driver, the price started to go down. For this reason alone I would not recommend this hotel. I could not believe how dishonest they were!! Nor could I believe how blatant they were about just trying to extract money from us. All of this paled in comparison to the thin walls, dirty sheets & constant construction noises all around the property, which did not seem to be quite finished. I would NEVER stay in this hotel or recommend it. I know there are tons of honest people in India & this was probably the worst hotel experience we had. If you do stay here, just do your best not to talk to or trust anyone working here!

4/10 Poor

Dr. M. Bandyopadhyay, Ahmedabad, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a sort of hostel, rather than hotel. Except the behavior of the MD of that hostel, nothing is impressive if I compare with the room rent. Rooms are small, passages are congested, curtains & bedsheets are not cleaned. Some bathroom attachments are not working properly. In one words, maintenance is not good. Frequent power cut and there is no backup. Hot water is available only in the morning. Wifi signal is good only in the reception. The hostel is not price worthy.

8/10 Good

cornelia, Montreal, Canada

Liked: Staff & service
Friendly staff
While the hotel is basic, the location is good and the staff is wonderful: friendly, available for all your requests, smiling and charming. Sometimes it counts more than the room. They also have a nice welcoming terrace with view of the fort.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

10/10 Excellent

Luca, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived really early in the morning and thankfully had no trouble finding the guy who was sent to collect me. The place is chilled and room was clean and good value. The camel safari was hassle free and Ibrahim is a cool guy to spend an evening in the desert with. The best thing is that you can find many backpackers here and free internet/ wi-fi. All in all, a good place to stay

10/10 Excellent

Penelope, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing place to stay
This hotel has relaxing vibe. The staff are friendly and for budget hotel the rooms are specious and clean. The Location is perfect being close to the market, the fort and the lake. J.J. is amazing boy in the hotel, Sadik organised very well camel trek for me. The restaurant has good view of the fort and they make you fresh food. Thank you Mystic Jaisalmer for great time in Jaisalmer

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, friendly people who really want to help their guests!
Stayed here at the beginning of September & the plan was for a few days but it was so relaxing that I stayed for almost 2 weeks! Free pick-up at the bus station by friendly faces & then whisked off in a jeep & taken to Mystic Jaisalmer - met Ashraf who was charming & so helpful – went on the 2 day & 1 night camel safari which was very hot but such fun with Ibrahim – 1 of the camel guides & when you come back they even give you a room for a few hours to freshen up & relax. Make sure that you sit on the roof top terrace in the evening and enjoy freshly made food, relaxing music, the gentle breeze, a beautiful view of the fort & lovely people to chat to. If I am ever in Jaisalmer again I will definitely stay here :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요~
예약할 때 요청사항에 픽업 신청을 했는데 안 오셔서… 전화가 되는 심카드라 기차역 부킹 오피스 앞에서 전화드렸더니 바로 오셨어요! 사장님(?)이 마치 비비씨 다큐멘터리에서 탐험을 하실 것 같은 이미지 ㅋㅋㅋ 처음에 유럽사람인 줄 알았어요. 물은 무제한 공짜라고 하셨는데 기본적으로 마셔도 탈 안 난다는 물의 브랜드에는 없는 거라 한 잔 마시고 방안의 커피포트로 끓여서 커피 타먹었습니다. 그냥 마셔도 탈 안 날 것 같긴 한데… 참, 그리고 처음에 웰컴티 주시고 제가 밥을 시켰는데 물을 딸 때 사장님이 물병 오픈 대신해도 되겠냐고 물어봐주셨어요. 그 물이 마음에 안 들면 필터워터 마시라며 것도 따로 주셨고요. 위치도 자이살요새까지 걸어서 5~10분이라 좋았고, 바로 앞에 시장이 있어서 편했어요. 이불이 두꺼워서 에어컨을 꼭 켜고 잤고요. 작동 잘 됐습니다. (가끔 그냥 바람 나올 때도 있었지만) 방도 원래 1층이었는데 2층에 방 비었다며 청소 금방 끝나면 거기 쓰라고 해주셨어요. 바닥 청소 상태는 음… 그냥 방청소 안 하면 더러운 정도? 인 것 같고요. (물론 주관적 견해입니다) 왜인지 모르겠는데 특정 구역(?)에 날개미가 모여서 죽어 있더라고요 매일매일 ㅠㅠ 물거나 방안을 정신없이 날아다니거나 하진 않아서 그냥 못 본 채 했습니다 ㅋ 화장실 수압은 그리 센 것 같진 않았고요. 제가 쓴 방은 뷰가 별로 좋지 않아서 발코니? 같은 곳은 앉지 않았어요. 전반적으로 여자 혼자 방을 써도 괜찮았던 것 같아요. 추천추천~
Stayed 2 nights in Jul 2019

8/10 Good

Yamila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción.
Muy buena ubicación, el trato de todo su personal fue muy amable siempre. El desayuno rico, las instalaciones bien y el wifi potente. Además hice un tour con ellos y resultó muy buena.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estupendo hotel en India
Perfecto hotel, buen desayuno y comida de calidad. Empleados maravillosos, y agua embotellada gratis. Habitaciones grandes y limpias. Volvería
Stayed 1 night in Aug 2017

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
je recommande
Belle havali. Gens très gentil. Bon service aux resto
Stayed 2 nights in Jul 2017

10/10 Excellent

TASS, PARIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
acueillant
LES PERSONNEL TRES TRES SYMPATIQUE. TOUJOURS EN CONTACT

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mei Yee, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful. Happy to stay, great staff great room great food great location

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Fint placeret, blev hentet på stationen som aftalt, strømmen var gået og var gået det meste af vores ophold. Mange edderkopper på badeværelset og ikke helt rent. Fint personale, god beliggenhed og komfortabelt rum

10/10 Excellent

Edmee, Den Haag, Nederland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay with super friendly staff!
Mystic Jaisalmer is an amazing place to stay! The staff is really friendly, taking time to sit down and chat with you, doing whatever they can to make you feel home. And that's what they did! They recently moved to a new building, so everything is new and it looks beautiful! Bright colored rooms with private bathrooms and clean. We loved the rooftop terrace - amazing fort view included - to relax and to meet other travelers. They serve good food in their rooftop restaurant and play Bollywood movies with English subtitles at night. They have lots of information about what to do in and around Jaisalmer. Main sights like fort, market and lake are walking distance from the hotel. We booked a non-touristic overnight camel safari with them which we really enjoyed! It's an amazing exprience to ride a camel and to sleep in the middle of nowhere under the stars in the desert. Definitely a place we will recommend to other travelers!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort