We had a Club Double sized bed in non-smoking booked. They tried to give us a club non-smoking two twin beds, or a club King smoking room. We ended up taking the two twin bed room, as that's better than a smoking room. Then after all of that, they couldn't find our passports and had to check their cameras to find where their employees put them. The manager brought us our passports back in about 30 minutes, I let him know that we were very disappointed and would have gone to another hotel if we had known they didn't have our room available. He asked us to wait a bit and he would see what he could do. While waiting, I checked the hotel's website and they still showed they had multiple double non-smoking rooms left. After waiting an hour the manager came back and showed us a club double sized room that was also non-smoking. So we moved over to the room type we actually booked about 2 hours after we checked into the hotel. The room wasn't the best quality, but out of the 3 rooms we were shown, it was the best one for us.