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Reviews of InterContinental Jaipur Tonk Road, an IHG Hotel

5 out of 5
InterContinental Jaipur Tonk Road, an IHG Hotel
SP1, Sitapura (RIICO), Tonk Road, Jaipur, Rajasthan

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 80 reviews" "
Rating 8 - Good. 15 out of 80 reviews" "
Rating 6 - Okay. 4 out of 80 reviews" "
Rating 4 - Poor. 3 out of 80 reviews" "
Rating 2 - Terrible. 4 out of 80 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gurpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found this hotel to deserve every single star of its rating! Our family had a very comfortable stay here during our road trip in Rajasthan.
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Guest,Greetings of the day!Thank you for your valuable feedback and for choosing InterContinental Jaipur Tonk Road.We are delighted to know that you had such a fantastic experience while staying with us. We look forward to welcoming you back soon.Warm Regards,Nalin MandirattaGeneral Manager

8/10 Good

Vinod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

MELLAY

Stayed 2 nights in Aug 2023

10/10 Excellent

Sendra

Stayed 1 night in Feb 2023
Response from General Manager on 9 Mar 2023
Dear Ms. Sendra,Greetings of the day!Thank you for giving us an excellent rating.We look forward to welcoming you back soon.Warm Regards,Nalin MandirattaGeneral Manager

10/10 Excellent

Vishal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property , appears to be newly built , spacious rooms Courteous staff Beautiful landscape Tried two of three restaurants The Royal Root is Indian restaurant food and service is amazing Pool is large outdoors surrounded by hotel Would definitely stay there again
Response from General Manager on 2 Jan 2023
Dear Guest,Greetings of the day!Thank you for your valuable feedback and for choosing Crowne Plaza Jaipur, Tonk Road.We are delighted to know that you had such a fantastic experience. We look forward to welcoming you back soon.Warm RegardsNalin MandirattaGeneral Manager

6/10 Okay

Mohammad

Room decoration was not so good. Toilet is not very clean. The property needs to be upgraded soon.
Stayed 2 nights in Nov 2022
Response from General Manager on 2 Jan 2023
Dear Guest,Greetings from Crowne Plaza Jaipur Tonk Road!We regret to know that you had an unpleasant experience while staying with us. We have made a note of your points and ensure appropriate actions are taken on them. The team looks forward to welcoming you back soon. Warm RegardsNalin MandirattaGeneral Manager

4/10 Poor

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very outdated “5 star” hotel. Everything appears clean, but it feels dirty due yo how everything has aged. Facilities are in dire need of a renovation. Our first room had some electrical issues, in which loud buzzing was heard when certain lights were on. It also had old wooden floors that creaked, as did the room over us causing so much noise that we required a room change to the top floor. The next room had the same electrical sounds and issues. The room was carpets, so there was no creaking sounds, but the soundproofing was nonexistent. We could hear foot steps and doors closing all day and night. There was also music noise from an event at the hotel, but they were able to turn it down quickly when we addressed the issue. The staff was great and very accommodating, but that doesn’t excuse the lack of comfort and loss of sleep due to the noises. The breakfast was amazing. We also had dinner at Socorro both nights and were very pleased. The food and helpful staff are the only reason to stay here.
Stayed 2 nights in Sep 2022

8/10 Good

Chandan

Liked: Amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Vazi, Irvine

Stayed 4 nights in Mar 2022

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service. Enjoyed the stay !!
Stayed 1 night in Feb 2022
Response from Crowne Plaza Jaipur on 1 Apr 2022
Dear Guest, Greetings from Crowne Plaza Jaipur Tonk Road! We thank you for your continuous patronage and for choosing to stay with us. It is indeed a pleasure to learn that you liked the hotel, comfortable rooms, food, restaurants, and overall services. It gives us pleasure and great motivation to the team to learn that we were successful in delivering a great experience, we love to go out of the way in ensuring our guests feel at home and make memories with them to cherish and bring them back to stay with us. We have shared your feedback with the team and they all have paid high regard for your kind words of appreciation. I am confident your review will help the travelers make the right choice while planning their trip. We look forward to welcoming you back to our hotel. Warm Regards, Nalin Mandiratta General Manager Crowne Plaza Jaipur

10/10 Excellent

Sparsh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay there was amazing. The property is big and a bit far from main city. The rooms were big and spacious. The property is very clean. The staff is very warm and welcoming. The inhouse restaurants are good and the buffet breakfast was scrumptious. Overall a very comfortable stat.
Stayed 3 nights in Feb 2022
Response from Crowne Plaza Jaipur on 1 Apr 2022
Dear Guest, Greetings from Crowne Plaza Jaipur Tonk Road! We thank you for your continuous patronage and for choosing to stay with us. It is indeed a pleasure to learn that you liked the hotel, comfortable rooms, food, restaurants, and overall services. It gives us pleasure and great motivation to the team to learn that we were successful in delivering a great experience, we love to go out of the way in ensuring our guests feel at home and make memories with them to cherish and bring them back to stay with us. We have shared your feedback with the team and they all have paid high regard for your kind words of appreciation. I am confident your review will help the travelers make the right choice while planning their trip. We look forward to welcoming you back to our hotel. Warm Regards, Nalin Mandiratta General Manager Crowne Plaza Jaipur

6/10 Okay

Preeti

Travelled with family and small children
Liked: Cleanliness, staff & service
Rooms are quite spacious. I am assuming every room has bathtub, since we booked standard room. Chowki Dhani is 10 mins away. Food was quite costly and bad taste. 179 for a butter naan, which was stale. Breakfast buffet has poor quality even after being crowded. Staff was quite slow at the restaurant. This is the only resort we got on last day to book.
Stayed 2 nights in Oct 2021
Response from Crowne Plaza Jaipur on 19 Oct 2021
Dear Guest, Greetings from Crowne Plaza Jaipur! Thank you for taking out the time and providing us with your valuable feedback. It is very unfortunate and disheartening to learn that you did not have a comfortable stay experience at the hotel. I deeply regret the inconvenience caused to you during your stay. Your feedback is an opportunity for us to improve our services and we have addressed your concern with the hotel team. We hope you will give us a chance to serve you the best-in-class services that we are known for. We look forward to welcoming you back to the hotel. Warm Regards, Nalin Mandiratta General Manager Crowne Plaza Jaipur

10/10 Excellent

RAJESH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Excellent stay and food
Stayed 1 night in Dec 2020

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Washroom need upgrade
Stayed 1 night in Feb 2021

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courteous staff and very well kept hotel
Staff was very courteous and helpful even at 2 am.Room was in great condition.Overall a good experience and great value.
Stayed 1 night in Nov 2020

10/10 Excellent

Dat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice experience
The hotel is beautifully designed and well maintained. All of the staff were incredibly friendly and well trained. The room was fairly large, very comfortable, and a great bed. The hotel doesn’t have much of a ground to walk around but it has high wall all around so I felt very secured. The location is not the most convenient as it was quite far from the city center, but a taxi or Uber ride is quite inexpensive to get around.
Stayed 12 nights in Feb 2020

10/10 Excellent

John, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel implements a strict security procedure to safeguard the building and its customers. Hotel and room is clean and bed is very comfortable. Breakfast has lot of choices. Check-in was easy and Deependra was very helpful. He kindly recommended attractions we could visit in our timeframe. At request, he showed our driver the best way to get to the hotel. Deependra made us feel very welcome at Crowne Plaza.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

P

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, that we extended our stay for 1 more day! Breakfast was great!
Stayed 1 night in Jan 2020

8/10 Good

AMIT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel in City Outskirts
I was surprised that this hotel did not have heating despite the fact that Jaipur has very cold weather in winter. There were some problems with the bakery (croissants were very hard) and with room service, but other than that, this is a hotel I will stay at again.
Stayed 4 nights in Jan 2020

2/10 Terrible

yue

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room layout was great. Clean and a good size. Would use again. Staff was very helpful and even brought us a birthday cake for a member of our party (pre arranged but was great)
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Hotels.com cancelled our reservation without any proactive communication. The Crowne Plaza staff was not very helping and hospitable
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Enkhjargal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019

10/10 Excellent

Karan, Toronto, Canada

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing state of art facility. Service, I felt that they could do better. On multiple occasions, the request was made and no one showed up (room service). However, otherwise the place was amazing and great dinning options. And great staff in restaurants both the chef's & servers.
Stayed 2 nights in Nov 2019

10/10 Excellent

JimP, Michigan, USA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, spacious and comfortable. The available buffet breakfast is wonderful.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very supportive and helpful staff Clean and well maintained Hotel
Stayed 2 nights in Sep 2019
Response from Vishvapreet Singh Cheema, General Manager on 4 Oct 2019
Dear Guest Thank you for your positive feedback. We look forward to welcome you back. Warm Regards Vishvapreet Singh Cheema General Manager

10/10 Excellent

Jyoti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 2 nights in Aug 2019

10/10 Excellent

PRAKASH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable rooms, comfortable beds, service at Chinese Mongolian restaurant was excellent
Stayed 1 night in Jul 2019

10/10 Excellent

Sasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Crown
Very good service and very cooperative staff
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Size of room and amenities especially in the bathroom. The pool area is very nice. Breakfast service can be improved but overall good.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and clean. Good food and excellent room service. Nice staff
Stayed 1 night in Feb 2019

10/10 Excellent

Devendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bathroom was flooding. There was charge for everything
Stayed 3 nights in Dec 2018
Response from Vishvapreet Singh Cheema on 10 Dec 2018
Dear Guest, Greetings from Crowne Plaza Jaipur Tonk Road ! Thank you so much for sharing your feedback. Do let us know for any service discrepancies that you may have encountered during your stay here which has warranted such a feedback from you. There is always scope for improvement and we are committed to delivering service excellence. We look forward to welcoming you back at the hotel. Best regards, Vishvapreet Singh Cheema General Manager

10/10 Excellent

EmmyB, Stockton, CA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the days we spent at this hotel. Service was great. Food very yummy and the staff members very helpful, especially Vijay, one of the bell boys. He was very friendly, polite, and ready to help us in whatever was necessary. The only thing we didn’t like that much was that the hotel is a little bit far away from the downtown.
Stayed 2 nights in Nov 2018
Response from Vishvapreet Singh Cheema on 10 Dec 2018
Dear Guest, Greetings from Crowne Plaza Jaipur Tonk Road ! Thank you so much for your rating. We do take pride in catering to our guests' needs the best way we can. We look forward to welcoming you back at the hotel. Best Regards, Vishvapreet Singh Cheema General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Vishvapreet Singh Cheema on 10 Dec 2018
Dear Guest, Greetings from Crowne Plaza Jaipur Tonk Road ! Thank you so much for your rating. We do take pride in catering to our guests' needs the best way we can. We look forward to welcoming you back at the hotel. Best Regards, Vishvapreet Singh Cheema General Manager

8/10 Good

Rajanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Vishvapreet Singh Cheema on 10 Dec 2018
Dear Guest, Greetings from Crowne Plaza Jaipur Tonk Road ! Thank you so much for your rating. We do take pride in catering to our guests' needs the best way we can. We look forward to welcoming you back at the hotel. Best Regards, Vishvapreet Singh Cheema General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Vishvapreet Singh Cheema on 10 Dec 2018
Dear Guest, Greetings from Crowne Plaza Jaipur Tonk Road ! Thank you so much for your rating. We do take pride in catering to our guests' needs the best way we can. We look forward to welcoming you back at the hotel. Best Regards, Vishvapreet Singh Cheema General Manager

2/10 Terrible

susmita

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2018

10/10 Excellent

PHILIPPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Perfect. Thanks.
Stayed 2 nights in Aug 2018
Response from Vishvapreet Singh Cheema on 13 Aug 2018
Dear Guest, Greetings from Crowne Plaza Jaipur Tonk Road! Thank you so much for your rating. We do take pride in catering to our guests' needs the best way we can. We look forward to welcoming you back at the hotel. Best regards, Vishvapreet Singh Cheema General Manager

10/10 Excellent

robinpal, ludhiana punjab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable stay best hotel in jaipur
best hotel , rooms are very very good and staff is also very good , food is excellent we will come and stay at this hotel when we visit jaipur and staff boy mohosin at breakfast was very good and helpful even raviranjan room service was excellent
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bang for your buck
Excellent clean and beautiful hotel.

6/10 Okay

Verified traveller

No reserved disabled seating at buffet
Hotel is located far from town. Great buffet breakfast with the exception of seating being taken by discourteous guests who reserve tables/seats by putting clothes or purses. They have NO RESERVED DISABLED seating/tables availabile, but they should have at least three designated in the front row near the food. The room was ok, but that’s only because we paid for a superior room. This is a big hotel that has made no effort to accommodate or find seating in the restaurant buffet area for breakfast that isn’t furthest from the food. People who have the ability to walk only think of themselves when eating here during breakfast. I wouldn’t go back there to stay.

8/10 Good

Fong Choon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Sujeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the day we checked in was not good experience, regretted my choice but next day staff was much better so I forgot about not so good checking day. It was too far form city, I will not stay there again
Response from Crowne Plaza Jaipur Tonk Road on 28 Feb 2018
Dear Guest, Greetings from Crowne Plaza Jaipur Tonk Road! Thank you for your candid rating. I am very sorry to hear that your experience at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit. Best regards, Ashwani K Goela General Manager