4 restaurants, breakfast, lunch, dinner served; Pakistani cuisine
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Reviews of Ramada by Wyndham Islamabad

4 out of 5
Ramada by Wyndham Islamabad
1 Club Road Murree Road, Islamabad

Reviews

7.8

Good

Rating 10 - Excellent. 38 out of 82 reviews" "
Rating 8 - Good. 18 out of 82 reviews" "
Rating 6 - Okay. 12 out of 82 reviews" "
Rating 4 - Poor. 7 out of 82 reviews" "
Rating 2 - Terrible. 7 out of 82 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Syed, Oak Creek

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean area. Safe place
Stayed 2 nights in Apr 2024

10/10 Excellent

Zeba

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Keep it up.
Stayed 1 night in Feb 2024

8/10 Good

ARFAN

Liked: Cleanliness, staff & service
Good value, great service ......
Good overall service - from airport pick up to check in (upgrade), b'fast service to airport drop off. Room/overall hotel slightly dated but service was to a good standard. Cleanliness was not an issue/concern - good standard. Would recommend the rooftop BBQ.
Stayed 5 nights in Aug 2023

10/10 Excellent

Farah

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

khuram

Liked: Cleanliness, staff & service
Room Air conn trip at night time, I stayed 2 nights and both night same issue Free breakfast is below average, I find only omelet is good rest is pretty average in taste.
Stayed 2 nights in Aug 2023

8/10 Good

Chinedu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Zeeshan Karim Reservations Manager on 15 Aug 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. It is always a pleasure to receive positive feedback. I am particularly pleased that you found of compliment. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

10/10 Excellent

ZEBIN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first i would like to tell about hotel service …receive calls quickly and everthing is excellent 😊
Stayed 3 nights in Mar 2023

10/10 Excellent

Kevin Bruce Ellis

Liked: Staff & service, amenities, property conditions & facilities
Great stay! Staff were so friendly and accommodating to meet all my needs. On-site dining was great during Ramadan. Housekeeping checked on me daily and cleaned room with precision.
Stayed 4 nights in Mar 2023

4/10 Poor

sandeep

Stayed 1 night in Mar 2023

4/10 Poor

Shawky

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Most of the hotel staff were really good people and welcomed me warmly, especially Mr. Sultan, the executive assistant Manager. The Service in the breakfast room was outstanding from Usama.
Stayed 11 nights in Feb 2023

8/10 Good

Amir

Stayed 2 nights in Feb 2023

6/10 Okay

Saadia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a 4-star experience
The staff were really nice but the hotel hallways and rooms looked dilapidated. And the pillows were horrible. Great buffet breakfast though. I do hate it when hotels don’t allow in outside food, and they don’t, unfortunately.
Stayed 2 nights in Dec 2022

10/10 Excellent

Muhammad

Stayed 2 nights in Dec 2022

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star service
Warm freindly service.Rooms were very spacious and clean.We ordered room service and the food was exceptional.Breakfast was amazing with lots of choices. The freshly squeezed apple juice was excellent.Many Thanks to the manager Abdul Hayee who sorted us out.
Stayed 1 night in Aug 2022

8/10 Good

Haider

Stayed 1 night in May 2022

8/10 Good

sejal

Liked: Staff & service, amenities
Stayed 2 nights in Mar 2022

6/10 Okay

Haider

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty ! We was moved at 1am second room they gave smelt like damp
Stayed 3 nights in Feb 2022

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Just fine
Not a good location and the rooms were not that clean. The staff were helpful though.
Stayed 3 nights in Feb 2022

6/10 Okay

Irfan ahmad

Disliked: Staff & service, room comfort
Did not meet expectations the price charged
Did not get services as per expectations and the price charged for per night CAD 175/night don't worth it. AC was not working, room and toilets not in good condition complained to room service they sent tech to fix AC but did not able fix AC room was hot. After around 7 hours they changed room.
Stayed 2 nights in Sep 2021

2/10 Terrible

Marc

Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Recommending the Ramada
The executive floor (3rd) is the preferred floor. The 2nd floor needs to be renovated. The restaurants are very nice. The rooftop restaurant is exceptional!
Stayed 9 nights in Jul 2021

10/10 Excellent

mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one hotel
I recommend everyone if they are staying in Islamabad stay in this hotel Even the cheapest rooms also nice clean
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can get better location in same price
Stayed 1 night in May 2021

10/10 Excellent

Sayed Sohail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in a very convenient place. I will stay again
Stayed 7 nights in Mar 2021
Response from Furqan Gillani on 10 May 2021
Thank you very much for the compliment and we are looking forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay.
I had a pleasant stay for the price I paid. The hotel is what they showcased on the expedia. The room was clean and comfy, the overall hotel vibe was good, the breakfast was good, except the tea. The health club pool and spa is good. The massage service was okay. It was sort of rude to charge more than 50% of room rate as deposit and to actually deduct it from the credit card rather than hold the amount. It was not nice at all when they were not able to hand out the deposit paid in cash upon checkout as they had promised. Instead they said they will pay it through bank transfer in few days (not professional).
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Unorganised
When we arrived having paid online the desk clerk insisted that we had not paid. He showed me a printed reservation which clearly stated we had prepaid he did not agree prepaid meant we had already paid. He insisted I use my credit card to pay again this was even after I showed him my ban k statement showing the money had been taken. Once we got past that hurdle he then said the booking was for 2 people. I showed him my booking which again showed 2 rooms and 2 adults in each. He has asked us to sit and sit wait and offered us some tea which never arrived 10 minutes later he called us back and gave us our room cards. We checked the rooms and 1 room was a twin room not a double as booked and paid for. In the morning when I took up the payment issue with the another desk clerk he agreed that we had paid and should not have been asked to make a security payment with a credit card. A shambles
Stayed 1 night in Dec 2020
Response from Hasnain Abbas Shah on 1 Jan 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet up to our said standard. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2020
Response from Hasnain Abbas Shah on 6 Dec 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet up to our said standard. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

4/10 Poor

Verified traveller

Stayed 9 nights in Nov 2020
Response from Hasnain Abbas Shah on 6 Dec 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet up to our said standard. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

10/10 Excellent

Iftakhar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
xcellent
Great little hotel clean and tidy with excellent facilities and service.
Stayed 1 night in Oct 2020
Response from Hasnain Abbas Shah on 7 Oct 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your staying experience comfortable with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

10/10 Excellent

Doris

Stayed 1 night in Jun 2020
Response from Hasnain Abbas Shah on 24 Jun 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your staying experience comfortable with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 4 nights in Mar 2020
Response from EAM on 28 May 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet up to our said standard. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally everything - star employee was the porter.
Stayed 6 nights in Jan 2020
Response from Hasnain Abbas on 1 Feb 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. It is always a pleasure to receive positive feedback.. I am particularly pleased that you found you’re staying experience comfortable with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

8/10 Good

Muhammad Moin ud din

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel n best food.
Stayed 1 night in Jan 2020
Response from Mr. Hasnain Abbas on 18 Jan 2020
Dear Mr. Muhammad Moin Ud Din Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. It is always a pleasure to receive positive feedback.. I am particularly pleased that you found you’re staying experience comfortable with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Level of service is very high. Personal without being bothersome. This is my second stay and is was nice to see many staff who remembered me and my preferences from the last stay. Breakfast was fresh varied and extremely tasty. Well done to all the catering team.
Stayed 2 nights in Jan 2020
Response from EAM on 20 Jan 2020
Dear Guest Anonymous, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. It is always a pleasure to receive positive feedback.. I am particularly pleased that you found you’re staying experience comfortable with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

10/10 Excellent

Zain

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall Satisfied
We had a really amazing stay at Ramada in Islamabad. The staff is really friendly, the rooms look tip top. I also really like the location of the hotel and I must appreciate the quality of the breakfast. The only things concerning are the dirty carpets in the looby and common areas, brings down the impression of the place. The other thing that really bothered my was the parking situation, guests should be allowed to park inside.
Stayed 2 nights in Jan 2020
Response from EAM on 20 Jan 2020
Dear Mr.Zain, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your staying experience comfortable with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. We have looked into your shared concern & assure you that these short comings will not occur in future. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

8/10 Good

Zeeshan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Better than the Marriott!
While I enjoyed my stay at the Ramada, my only concern was that the shower door was broken and that breakfast ended far to early. The other irritating factor was that they are not able to provide you with multiple room keys. If you loose one, it’s a significantly bigger deal than I’ve ever encountered. Outside of those small issues, I enjoyed the Ramada significantly more so than the Marriott! 9/10 - would recommend!
Stayed 1 night in Dec 2019
Response from EAM on 7 Jan 2020
Dear Mr.Zeeshan, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your staying experience comfortable with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. We have looked into your shared concern & assure you that these short comings will not occur in future. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

10/10 Excellent

Saadia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was excellent. We had a lovely stay.
Stayed 1 night in Jan 2020
Response from EAM on 7 Jan 2020
Dear Ms.Saadia, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. It is always a pleasure to receive positive feedback.. I am particularly pleased that you found you’re staying experience comfortable with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

8/10 Good

FAISAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all good expirence price is always on higher side if i look at hotel shouldn't be more then 70$ normal room
Stayed 2 nights in Dec 2019
Response from Hasnain Abbas Shah on 3 Jan 2020
Dear Mr. Faisal, Thank you very much for sharing your staying experience with us. Regarding the Hotel rates concern, we are directed by Wyndham group & has to see the current market scenario of Hotels in Pakistan, that's how our rates are decided. We are pleased to learn that you had a fantastic stay with us and we look forward to seeing you back at Ramada Islamabad. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

8/10 Good

Azmit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Everything was great only room was cold and the heating was not working. Reported it 3 times and was told a heater would be put in the room but it never was. That spoilt it because we were cold during the night and had to layer up
Stayed 2 nights in Nov 2019
Response from EAM on 21 Dec 2019
Dear Mr.Azmit, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet up to our said standard. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique? The location, staff and the food. The rooms are great and well serviced and I love the convenience of the hotel.
Stayed 1 night in Nov 2019
Response from Rehman on 27 Nov 2019
Dear Sir, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. It is always a pleasure to receive positive feedback.. I am particularly pleased that you found you’re staying experience comfortable with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my hotel of choice in Islamabad- it’s convenient, quiet, lovely location and great staff.
Stayed 4 nights in Nov 2019
Response from Hasnain Abbas on 16 Nov 2019
Dear Sir, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. It is always a pleasure to receive positive feedback.. I am particularly pleased that you found you’re staying experience comfortable with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best Regards, Hasnain Abbas Shah EAM - Ramada by Wyndham Islamabad

6/10 Okay

Majaz

Stayed 1 night in Oct 2019

6/10 Okay

SAEED

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from EAM on 4 Oct 2019
Dear Mr. Saeed, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. It is always a pleasure to receive positive feedback. I am particularly pleased that you found you’re staying experience comfortable with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. We have looked into your shared concern & assure you that these short comings will not occur in future. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best Regards, Hasnain Abbas Shah EAM Ramada by Wyndham Islamabad

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from EAM on 5 Aug 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. It is always a pleasure to receive positive feedback.. I am particularly pleased that you found you’re staying experience comfortable with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
At the time of check-in, I specifically asked that I may be giveroom with a better room. There was a misstatement on part of hotel staff when they told me that all rooms are the same and then I was given an inside room. Later I came to know that there are rooms with better views. The hotel lobby was really a noisy place. Especially at second night, there was a lot of noise since an electronic door had not been properly locked. The situation was rectified only after my complaint. However, again early in the morning, my sleep was disturbed because of the same noise. While they were fixing it, the electricity supply was disconnected number of times and each time all lights in my room were turned on. This disturbed me a lot.
Stayed 1 night in Jul 2019
Response from EAM on 1 Aug 2019
Dear Guest , Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet up to our said standard. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

8/10 Good

Hiba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
We are enjoying our stay at Ramada. The services overall are very good. Breakfast buffet is really delicious and the pizza made by their cooks is so yummy. Room is comfortable. Everything is superb and especially the staff is very friendly and helping. We would like to thank Aqsa and Shakir for their politeness, help and guidance throughout our stay. You guys are doing a great job. Keep it up!
Stayed 3 nights in Jul 2019
Response from EAM on 17 Jul 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad. It is always a pleasure to receive positive feedback.. I am particularly pleased that you found you’re staying experience comfortable with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from EAM on 9 Jul 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet up to our said standard. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Rooms were not as requested and staff attitude was not acceptable
Stayed 2 nights in Jun 2019
Response from EAM on 29 Jun 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet up to our said standard. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad

2/10 Terrible

Khan

I requested for a refund due to an exceptional case ( Pakistan closed its airspace and ThaiAirways cancelled my flight ) but they refused. They should be more flexible and not harp on they fixed policies. I think being a 5 star hotel is not only about services but also about flexible policies for genuine cases. Disappointing.
Stayed 1 night in Jun 2019
Response from EAM on 18 Jun 2019
Dear Mr.Khan, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Islamabad.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet up to our said standard. Please note that in case of Expedia Bookings are not refundable and we cannot cancel or ammend on last minute request rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Hasnain Abbas Shah EAM -Ramada by Wyndham Islamabad