Indoor pool

Reviews of Grand Hyatt Incheon

5 out of 5
Grand Hyatt Incheon
208, Yeongjonghaeannam-ro 321beon-gil, Jung-gu, Incheon, Incheon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 946 out of 1367 reviews" "
Rating 8 - Good. 244 out of 1367 reviews" "
Rating 6 - Okay. 99 out of 1367 reviews" "
Rating 4 - Poor. 37 out of 1367 reviews" "
Rating 2 - Terrible. 41 out of 1367 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

LIUYUAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place easy to take shuttle bus to Incheon airport staff is very nice and helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Yu Lun Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall amazing experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. My room was incredible too. It was late and after hours of traveling I didn't want to leave my room for anything. I ordered room service and let me tell you, it was incredible. From the hotel staff that dropped it off to the food itself. It was fresh, hot and delicious!! My room was very comfortable, the mattress was soft, this was just what I needed after all of the traveling I had done.
Stayed 1 night in Mar 2024

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel many options for food clean staff are friendly and helpful will stay again 5 stars
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy, Lantana

Liked: Cleanliness, staff & service, property conditions & facilities
Good to spend the night before next flight. Very quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

GERALD

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Incheon Airport, right next door to Paradise City Casino
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice property. Could not find shuttle at airport to pick us up. But it did take us back to airport. Recommend hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was attentive to all of our needs. The staff at the hotel were kind and courteous. We had absolutely no problems regarding communication.
Stayed 2 nights in Mar 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Mar 2024

10/10 Excellent

Dinah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Additional $100 for early check in and dinner and breakfast buffet for 2 was very generous.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always so quiet staff is great the attend to your needs great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean room with all the amenities. Excellent breakfast. Free shuttle from T1(post 3C)every 30 minutes, takes about 5-6 minutes to hotel. Would stay here again if transiting through ICN
Stayed 1 night in Mar 2024

10/10 Excellent

Mary, Vancouver

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property .
Stayed 1 night in Mar 2024

10/10 Excellent

Katherine

Travelled with group
I liked it
Stayed 2 nights in Feb 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional value! Stayed in the west tower where staff were amazing, room top notch and quiet. Great free transport from the airport. Overall if you’ve a layover at the airport highly recommend the Grand Hyatt.
Stayed 1 night in Feb 2024

4/10 Poor

Gemma

Stayed 1 night in Feb 2024

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern hotel with great facilities and amenities. Conveniently located near the airport.
Stayed 1 night in Feb 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best service experience I've had with a hotel. Top notch in all departments. Super friendly, professional, and helpful.
Stayed 1 night in Feb 2024

8/10 Good

Lana, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
that's good for transportation
Stayed 1 night in Feb 2024

4/10 Poor

gea dmarea

Travelled with family
Booked a king bed room and they stuck us in a queen
Stayed 1 night in Feb 2024

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for keeping me safe when I had an unexpected layover. Great accommodations and assisted me with my needs
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for our layover en route to Bangkok
Stayed 1 night in Feb 2024

10/10 Excellent

Gladys

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent in all ways, the only drawback is the location. Good that it is super near the international airport and it provides free shuttle every half an hour and it is also walking distance to Paradise City. The only downside is it is 45 mins (by car) away from Incheon city where the attractions are. And calling a cab to and fro is doable but it takes a much longer time to get a driver compared to Seoul.
Stayed 1 night in Feb 2024

10/10 Excellent

JIAXIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast. Room big enough and bathroom very clea
Stayed 1 night in Feb 2024

10/10 Excellent

Will

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very friendly staff!
Stayed 2 nights in Feb 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long plane ride, their airport shuttle conveniently transports to the nearby hotel. You can check with Incheon airport information as to where to catch the shuttle which runs regularly. Checking in was seamless. Stayed in the West tower. Bathroom is usually stocked with hand soap which I did not locate so subbed liquid bath soap. Got a restorative night of sleep. Walked past a lovely bubbly chandelier thru a heated walkway to the highly recommended breakfast buffet in the East side. Greeting staff are professional & welcoming. Waitstaff are quiet. One of the best quality of hotel breakfast buffet food that I can recollect. I ate everything on my plates which is unusual for me. There was even a large Korean honeycomb that you could take a piece from. A robot transported dishes to be cleaned. Did not take advantage of the pool nor the Club Olympus. With the exception of a small piece of trash in the elevator, the facility was clean. If you have a lot of luggage, it would be advisable to call a bell person to assist as the hallways are carpeted. While waiting for the shuttle back to the airport, 2 personnel politely checked with me as to whether my destination was terminal 1 or 2. The shuttle drivers also assisted with my luggage. My stay was 1 night then I moved closer to Seoul. If there was a rating between good and excellent, I would have picked that. The bottom line is I would stay here again and I hope they maintain the current quality of the breakfast buffet.
Stayed 1 night in Jan 2024

10/10 Excellent

Javell, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very close to the aiport
Stayed 1 night in Jan 2024

10/10 Excellent

Hye Min

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Except I had to pay for two location breakfast. Please inform that the customer using club floor does not need to pay for extra meal fee
Stayed 1 night in Jan 2024

10/10 Excellent

Hye Min

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay before and after flight when your final destination is far. I loved the stay and the service they provided.
Stayed 1 night in Dec 2023

10/10 Excellent

Mei

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Eun Sook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent access from the airport.
Stayed 1 night in Jan 2024

10/10 Excellent

Wang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! The room service is excellent and all the staff is friendly. I will book this hotel for another day!
Stayed 1 night in Jan 2024

6/10 Okay

Steven

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This is my second trip to this property. The first time I stayed in the East Tower which is newer and better maintained. I was surprised at how beat up the room was this time in the West tower. I am not sire when booking how to designate which tower to be in bit there is a big difference.
Stayed 1 night in Jan 2024

10/10 Excellent

mijeoung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kindly staff and clean rooms. I am happy to stay here again next time.
Stayed 1 night in Jan 2024

10/10 Excellent

Yooki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility with professional front desk service.
Stayed 1 night in Jan 2024

10/10 Excellent

Vu

Stayed 1 night in Jan 2024

10/10 Excellent

Jaziel

Stayed 2 nights in Jan 2024

10/10 Excellent

Edward, Yonkers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Tae Keun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

CHI, HONOLULU

Stayed 1 night in Jan 2024

6/10 Okay

Hyunso

Stayed 1 night in Jan 2024

6/10 Okay

K

Travelled with partner
Liked: Cleanliness
Definitely not a 5-star hotel, not even a 4. I'd say it's a solid 3-star. The room was average but there is only 1 area with 5 elevators to accommodate a very large building. Took us 9 mins to get downstairs to check out.
Stayed 1 night in Jan 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jae Won

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin, Honolulu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Dec 2023

10/10 Excellent

Sung Ho

Stayed 1 night in Dec 2023

10/10 Excellent

ALDEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
s
Stayed 1 night in Dec 2023

10/10 Excellent

Jiaxin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023