After a long plane ride, their airport shuttle conveniently transports to the nearby hotel. You can check with Incheon airport information as to where to catch the shuttle which runs regularly. Checking in was seamless. Stayed in the West tower. Bathroom is usually stocked with hand soap which I did not locate so subbed liquid bath soap. Got a restorative night of sleep. Walked past a lovely bubbly chandelier thru a heated walkway to the highly recommended breakfast buffet in the East side. Greeting staff are professional & welcoming. Waitstaff are quiet. One of the best quality of hotel breakfast buffet food that I can recollect. I ate everything on my plates which is unusual for me. There was even a large Korean honeycomb that you could take a piece from. A robot transported dishes to be cleaned. Did not take advantage of the pool nor the Club Olympus. With the exception of a small piece of trash in the elevator, the facility was clean. If you have a lot of luggage, it would be advisable to call a bell person to assist as the hallways are carpeted. While waiting for the shuttle back to the airport, 2 personnel politely checked with me as to whether my destination was terminal 1 or 2. The shuttle drivers also assisted with my luggage. My stay was 1 night then I moved closer to Seoul. If there was a rating between good and excellent, I would have picked that. The bottom line is I would stay here again and I hope they maintain the current quality of the breakfast buffet.