Breakfast, lunch and dinner served

Reviews of Holiday Inn Express Hyderabad Hitec City, an IHG Hotel

3 out of 5
Holiday Inn Express Hyderabad Hitec City, an IHG Hotel
Survey No. 35 Phoenix Avance, Business Park, HITEC City, Hyderabad, Telangana

Reviews

6.2
Rating 10 - Excellent. 16 out of 68 reviews" "
Rating 8 - Good. 12 out of 68 reviews" "
Rating 6 - Okay. 14 out of 68 reviews" "
Rating 4 - Poor. 10 out of 68 reviews" "
Rating 2 - Terrible. 16 out of 68 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Vamsi krishna

Stayed 1 night in Mar 2024

2/10 Terrible

Vamsikrishna

Stayed 1 night in Jan 2024
Response from Manish Kumar on 7 Feb 2024
Dear Vamsikrishna,Thank you for sharing your feedback, we are glad to hear you had a perfect experience in regards to your stay here.We shall share your review with the team which shall only act as an encouragement for them to perform better.We look forward to host you soon again.Warm Regards,Manish KumarFront Office Manager

10/10 Excellent

sanjay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appropriate business travel hotel
It was a business trip and I found it upto the mark
Stayed 3 nights in Jan 2024
Response from Manish Kumar on 7 Feb 2024
Dear Sanjay,Thank you for sharing your feedback, we are glad to hear you had a perfect experience in regards to your stay here.We shall share your review with the team which shall only act as an encouragement for them to perform better.We look forward to host you soon again.Warm Regards,Manish KumarFront Office Manager

6/10 Okay

Arpit

Business traveller
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Moly Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff and other staffs also very co operative and helped me a lot.Thanks for their helping mentality.
Stayed 3 nights in Sep 2023

2/10 Terrible

Abhijit

Disliked: Staff & service, property conditions & facilities
Very small rooms . Hotel board line number not working. Intercom in hotel is not working
Stayed 2 nights in Aug 2023
Response from Abhirup Bandyopadhyay on 11 Aug 2023
Dear Abhijit,Thank you for your feedback !I request your understanding for the room configurations which is a brand approved design for Holiday inn express hotels in the region.However we aspire to deliver a seamless express service to ensure a value for money experience. I hope our team was able to deliver the same.We wish to host you soon again and deliver a seamless experience

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Unhygienic and congested rooms
The rooms are extremely small and congested. The mini bar was in extremely dirty condition. The kettle was very dirty with biofilm growing. Please see the attached pictures. Even the coffee mug was not washed. Only one bathing towel with no towels for hands/face. Food was ok. Overall, it is a overpriced hotel with very poor hygiene.
Stayed 3 nights in Jul 2023
Response from Sincerely, Abhirup Bandyopadhyay General Manager on 18 Jul 2023
Dear Guest,Thank you for sharing your feedback.At the onset my sincere apologies for the inconvenience you faced as highlighted by yourself. I assure you that my team and I are committed to ensuring that we maintain the quality of our services to the level desirable of a hotel of our repute and will be doubly careful. I have personally escalated this to my Front Office Manager to look into it and to have the issues rectified.I understand the importance of a comfortable and clean ambience experience and shall personally take corrective action. Please accept my sincere apologies for this ordeal. This is was an aberration and is deeply regretted. It certainly does not reflect the standards of service that we genuinely follow. I would be addressing this incident personally and shall take the necessary actions to ensure that this never repeats. I request to kindly give us another opportunity to host you and display our usual standards of services. I personally assure to take care of a flawless experience.We look forward to host you whenever your travels bring you back to Hyderabad. Please feel free to reach me directly for any further assistance.

2/10 Terrible

Mukul

Disliked: Cleanliness, property conditions & facilities
The rooms are absolutely pathetic and very small. It’s not easy to stay in such a small room Cleanliness why is the room is not good you can always find bugs. The amenities are also not provided and you have to keep calling the reception or the service area. The water was not even present in the room. The public dining area has little to no air-conditioning. the tables are dirty, and there is nobody to assist you with the luggage overall a very bad experience better pay a little extra and go to a Patel Hotel
Stayed 8 nights in May 2023
Response from Abhirup Bandyopadhyay on 15 May 2023
Dear Mukul,Thank you for sharing your feedback.We are embarrassed to know that we couldn't able to get 5/5 feedback.I would request you to kindly consider this as a one time lapse.We assure to deliver a seamless experience whenever your travel brings you to Hyderabad.warm regards,Abhirup BandyopadhyayGeneral Manager

4/10 Poor

harshit

Travelled with partner
The room was too small for the price that I have paid. Very limited amenities. It’s not worth the price.
Stayed 1 night in Apr 2023
Response from Abhirup Bandyopadhyay on 30 Apr 2023
Dear Mr. Harshit,Greetings from Holiday Inn Express Hyderabad Hitec City.Thank you for sharing your feedback regarding room sizes.We understand that the room maybe smaller than what you would usually expect and the layout of the room is not something that you’re used to, but let me tell you a bit about how our rooms are designed.Our compact rooms are designed to provide more where it matters most. We have ensured to kept amenities and structures most important to that can help you maximize your visit. We are also very green conscious – each corner of our rooms are thoughtfully designed to ensure that we make optimum use of the available space.I hope our team members, were helpful and quick in responsiveness. We aspire to provide an exceptional and memorable experience at our property and I hope our team has been able to deliver the same. Please feel free to reach me directly for any further assistance.Warm Regards,Abhirup BandyopadhyayGeneral Manager

8/10 Good

Rayyan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2023
Response from Abhirup Bandyopadhyay on 22 Mar 2023
Dear Rayyan,Thank you for sharing your feedback, we are glad to hear you had a perfect experience in regards to your stay here. We shall share your review with the team which shall only act as an encouragement for them to perform better.We look forward to host you soon again. Warm Regards, Abhirup Bandyopadhyay General Manager

2/10 Terrible

Sekhar Babu

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
this is not as per holiday inn standards at all. this hotel should not be on expedia
Stayed 2 nights in Feb 2023
Response from Abhirup Bandyopadhyay on 28 Feb 2023
Dear Sekhar Babuwe are Holiday inn EXPRESS, we are brand wise different from Holiday Inn standards.We are sorry to hear that the stay was not as per your expectation We understand that the room maybe smaller than what you wouldusually expect and the layout of the room is not something that you’re used to, but let me tell you a bit about how our rooms are designed.Our compact rooms are designed to provide more where it matters most. We have ensured to keep all necessary amenities to help you maximize your visit. We are also very green conscious – each corner of our rooms are thoughtfully curated to ensure that we make optimum use of the available space.

4/10 Poor

Mehul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Unclean and unhygienic
Absolutely, Not a good experience.Too small rooms, unclean Bathroom , dirty cups and trays while serving Tea overall unclean and bad experience I had.
Stayed 1 night in Jan 2023
Response from Abhirup Bandyopadhyay on 24 Jan 2023
Dear Mehul,Thank you for sharing your feedback.At the onset my sincere apologies for the inconvenience you faced as highlighted by yourself. I assure you that my team and I are committed to ensuring that we maintain the quality of our services to the level desirable of a hotel of our repute and will be doubly careful. I have personally escalated this to my Concerned Manager to look into it and to have the issues rectified.I understand the importance of a comfortable and clean ambiance experience and shall personally take corrective action. Please accept my sincere apologies for this ordeal. This is was an aberration and is deeply regretted. It certainly does not reflect the standards of service that we genuinely follow. I would be addressing this incident personally and shall take the necessary actions to ensure that this never repeats. I request to kindly give us another opportunity to host you and display our usual standards of services. I personally assure to take care of a flawless experience.We look forward to host you whenever your travels bring you back to Hyderabad. Please feel free to reach me directly for any further assistance.

6/10 Okay

Sanjay

Business traveller
Liked: Staff & service
Overall is ok, staff is good, very compact space,
Response from Abhirup Bandyopadhyay General Manager on 16 Jan 2023
Thank you for your feedback !I request your understanding for the room configurations which is a brand approved design for Holiday inn express hotels in the region.However we aspire to deliver a seamless express service to ensure a value for money experience. I hope our team was able to deliver the same.We wish to host you soon again and deliver a seamless experience

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unclean room
Unfortunately, there was a bug/insect on my bed as I checked in, and the pillow cover was very dirty as well. The same got changed/cleaned after i complained to the management, but didn't expect this from IHG.
Stayed 2 nights in Jan 2023
Response from Abhirup Bandyopadhyay General Manager on 11 Jan 2023
Dear Guest,Thank you for sharing your feedback.At the onset my sincere apologies for the inconvenience you faced as highlighted by yourself. I assure you that my team and I are committed to ensuring that we maintain the quality of our services to the level desirable of a hotel of our repute and will be doubly careful. I have personally escalated this to my Housekeeping Manager to look into it and to have the issues rectified.I understand the importance of a comfortable and clean ambience experience and shall personally take corrective action. Please accept my sincere apologies for this ordeal. This is was an aberration and is deeply regretted. It certainly does not reflect the standards of service that we genuinely follow. I would be addressing this incident personally and shall take the necessary actions to ensure that this never repeats. I request to kindly give us another opportunity to host you and display our usual standards of services. I personally assure to take care of a flawless experience.We look forward to host you whenever your travels bring you back to Hyderabad. Please feel free to reach me directly for any further assistance.Sincerely,

10/10 Excellent

Sunil

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Food is not good . A very limited options
Response from Abhirup Bandyopadhyay on 11 Jan 2023
Dear Sunil,Thank you for sharing your feedback.We are embarrassed to know you had encountered service gaps during your recent dining experience with us.However the taste and staff service gaps we promise to act upon immediately to avoid any re-occurrence. I would request you to kindly consider this as a one time lapse and not let this affect your loyalty to the brand. We assure to deliver a seamless experience whenever your travel brings you to Hyderabad.

4/10 Poor

Raj

Stayed 3 nights in Dec 2022
Response from Abhirup Bandyopadhyay on 2 Jan 2023
Dear Mr. Raj,Thank you for sharing your feedback !We aspire to deliver a perfect experience every time, we shall be glad to know if there are opportunities of improvement.Please feel free to reach us directly regarding the same.We wish to host you soon again and deliver a seamless experience

6/10 Okay

Rama Krishna

Travelled with family
Liked: Cleanliness
Average 2 Star
Good for staying individual with size of room, surely not for family stay. Communication is very difficult, need to have own car or hired. Food served is not that great. Cleanliness is good Overall rating would be 2.5 - 3.0
Stayed 2 nights in Oct 2022
Response from Abhirup Bandyopadhyay on 14 Oct 2022
Dear Mr. Rama Krishna,Thank you for your feedback !I request your understanding for the room configurations which is a brand approved design for Holiday inn express hotels in the region.However we aspire to deliver a seamless express service to ensure a value for money experience. I hope our team was able to deliver the same.We wish to host you soon again and deliver a seamless experience

2/10 Terrible

Prabhakar

Stayed 2 nights in Sep 2022

10/10 Excellent

Bhargav

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the stay, The hospitality of the hotel management was really good, I forgot my belongings and they sent me back to my place by their own, only one thing to improve would be food
Stayed 1 night in Jul 2022
Response from warm regards, Abhirup Bandyopadhyay General Manage on 20 Jul 2022
Thank you for sharing your feedback, we are glad to hear you had a perfect experience in regards to your stay here. We shall share your review with the team which shall only act as an encouragement for them to perform better. We look forward to host you soon again.

2/10 Terrible

Hubert

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For the price i paid the room was very small and very inconvenient.
Stayed 1 night in Jun 2022
Response from Manish on 12 Jun 2022
Dear Mr. Hubert, Thank you for your recent stay with us. We are disappointed to learn that your overall stay did not meet your expectations. Please do let us know if you have any future plan to stay with us, we will do our best to make your stay comfortable. Looking forward to welcome you back with us. Warm Regards Manish Kumar Front Office Manager

2/10 Terrible

Neeraj

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Manish on 12 Jun 2022
Dear Mr. Neeraj, Thank you for your recent stay with us. We are disappointed to learn that your overall stay did not meet your expectations. Please do let us know if you have any future plan to stay with us, we will do our best to make your stay comfortable. Looking forward to welcome you back with us. Warm Regards Manish Kumar Front Office Manager

8/10 Good

ARCHANA

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was good . There was bed bugs in the bed . Breakfast and food was good . Room were small size , soap was missing . 3 night stay was good , spacious room
Stayed 2 nights in Mar 2022

8/10 Good

Lakshmi Sricharan Reddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Stayed 3 nights in Nov 2021

2/10 Terrible

Sandeep

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

4/10 Poor

Jagan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Ashwani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021

2/10 Terrible

Shaik

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2021

2/10 Terrible

Dilip

Business traveller
Disliked: Staff & service
Stay is OK.. Rooms are very small, without cupboard.. Cleanliness is good.. Service is not satisfactory..
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Lokanath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Bannu, Coimbatore

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been here several times and it's a very good property.
Stayed 1 night in Jun 2020
Response from Sooraj on 1 Jul 2020
Dear Bannu, Greetings from Holiday Inn Express Hitec City, Hyderabad! Thank you for taking your valuable time to review your stay experience at our hotel. I am pleased to understand that the team could meet youe expectations . Thank you for being a loyal guest us and we are more than happy to see you and host you everytime. Thank you once again Sooraj Narayanan, General Manager, Holiday Inn Express Hyderabad, Hitec City

4/10 Poor

SG, UK

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room wasn’t clean, the wooden floor was all dirty and the room is so congested, there wasn’t much space to walk freely after placing a bag next to the bed. Btw the complimentary breakfast was the worst one I ever had in Hyderabad, the quality wasn’t great, it’s better for the hotel not to offer breakfast rather than offering such worst breakfast. To add to my disappointment I couldn’t offer a tea or coffee to my guest who visited because the kettle wasn’t working..
Stayed 2 nights in Feb 2020
Response from Sooraj Narayanan on 9 Mar 2020
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Sooraj Narayanan, General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rooms need to little more spacious, it was so conjusted
Stayed 1 night in Feb 2020
Response from Sooraj Narayanan on 9 Mar 2020
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sooraj Narayanan, General Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a loud blaring sound all through the night. Difficult to sleep at night. So, we checked out the next day.
Stayed 2 nights in Feb 2020
Response from Sooraj Narayanan on 9 Mar 2020
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Sooraj Narayanan, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Sooraj Narayanan on 9 Mar 2020
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sooraj Narayanan, General Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Key hole size room. Was bitten by bedbugs entire night. Mattress was not sleepable as it sunk in completely. Ordered food as room service, food was also pathetic.
Stayed 1 night in Jan 2020
Response from Sooraj on 28 Jan 2020
Dear valued Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Sooraj Narayanan, General Manager

10/10 Excellent

Ajay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Sooraj on 28 Jan 2020
Dear Ajay, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sooraj Narayanan, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Sooraj on 28 Jan 2020
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sooraj Narayanan, General Manger

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My primary reason for choosing this property is the location, pretty easy to commute.
Stayed 9 nights in Dec 2019

6/10 Okay

Adish

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
not very nice
Rooms are Small for two pax in one room. It is suitable for only one person in one room despite being claimed as double room. Food choices are very limited. Opt this hotel only when you have budget constraint.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

2/10 Terrible

Raghu

Disliked: Cleanliness, property conditions & facilities
Never Staying again
Washroom is crap very very very unclean. Moulds in corners. Yuk!!
Stayed 1 night in Dec 2019

10/10 Excellent

Kent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019

6/10 Okay

R

Disliked: Room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Varun Kumar

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019

4/10 Poor

mukund

The worst food ever! Didn't expect it from Holiday
The approach to the hotel is painful especially in the evening, due to heavy traffic. The check in was fine and the rooms though tiny, are comfortable. The shocking part was the food. Since the buffet was kept 'dhaba' style in large 'not so clean' pots, and the food also did not look too appetising, I settled for Hot & Sour Soup and Buddha Bowl (rice with chinese greens was the promise). It took a really very long time to be served. My colleagues who came 10 minutes late for dinner ordered Indian food and it was served before mine. When the soup arrived, it turned out to be Maggi soup ready mixed in hot water. The manager confirmed it too. Just imagine instant ready mix soup served in Holiday Inn. The Buddha Bowl turned out to be rice bowl topped with oily spicy fried vegetables. That too with Indian spices. A better description would have been Dhaba style vegetables with tadka served with rice! It tasted terrible and gave me a sleepless night. Next morning the story repeated itself when I ordered Upma. Again they served Upma made from instant mix stirred with hot water. And confirmed it too. I am never staying at this place again.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
break fast need to be improved
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Gopal Ghosh on 4 Apr 2019
Dear Guest We thank you for your precious feedback for your recent stay with us at Holiday Inn Express. Our endeavor is to provide high standards of service and a great value for money to all our guests. We look forward to the pleasure of welcoming you back soon.