Front of property

Reviews of Winchester Inn & Suites Humble/IAH/North Houston

2 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 192 out of 562 reviews" "
Rating 8 - Good. 175 out of 562 reviews" "
Rating 6 - Okay. 110 out of 562 reviews" "
Rating 4 - Poor. 48 out of 562 reviews" "
Rating 2 - Terrible. 37 out of 562 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sabrina

Disliked: Staff & service, property conditions & facilities
Front desk was rude
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on 17 Feb 2024
Hello Sabrina, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 Poor

Jimmie

Stayed 3 nights in Jan 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Jimmie, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Julius, De Berry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in. Clean rooms, staff great
Stayed 7 nights in Jan 2024
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Julius, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Levajah

Liked: Amenities
there was tons of space in my room and room service came by daily to replace toilet paper, towels, hand soap and comforter. check in was easy and wifi was fast
Stayed 3 nights in Jan 2024
Response from MP - Guest Relations Manager on 9 Jan 2024
Hello Levajah, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Sheel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and amazing room I was in
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on 9 Jan 2024
Hello Sheel, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Julius, De Berry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Nov 2023
Response from MP - Guest Relations Manager on 3 Dec 2023
Hello Julius, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Trenell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff. Clean property.
Stayed 5 nights in Nov 2023
Response from MP - Guest Relations Manager on 28 Nov 2023
Hello Trenell, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for the rate. Front desk was helpful.
Stayed 3 nights in Nov 2023
Response from MP - Guest Relations Manager on 26 Nov 2023
Hello Seth, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic stay room was very clean
Stayed 5 nights in Nov 2023
Response from MP - Guest Relations Manager on 24 Nov 2023
Hello Cynthia, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

Alex

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 13 Dec 2023
Hello Alex, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Louie

Business traveller
Liked: Cleanliness, property conditions & facilities
Quiet
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 24 Nov 2023
Hello Louie, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Eugene, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Julius, De Berry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 6 nights in Nov 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Julius, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from MP - Guest Relations Manager on 14 Nov 2023
Hello Alex, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Emma

Liked: Property conditions & facilities
A blessing to have a laundry room! The plants&bushes are lovely&cared for. I had a car so could drive to a mall w/shops&eateries. Room was clean but not dusted; bedspreads need to go if not laundered frequently to rid old smell of smoke. No hangers or ironing board to complement the iron!
Response from MP - Guest Relations Manager on 10 Nov 2023
Hello Emma, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Decardrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really buce
Stayed 3 nights in Oct 2023
Response from MP - Guest Relations Manager on 7 Nov 2023
Hello Decardrea, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I love my stay. Everything was just excellent from cleaniess to staff. It would have made the experience more excellent had the provider a larger fridge.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 7 Nov 2023
Hello Andrea, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Evgeny

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 24 Nov 2023
Hello Evgeny, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Julius, De Berry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quite
Stayed 6 nights in Oct 2023
Response from MP - Guest Relations Manager on 4 Nov 2023
Hello Julius, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

2/10 Terrible

Michelle

Disliked: Staff & service, amenities
My husband check in no heat in room. They which rooms about 6 times, still no heat. They did not compensate him. He came from Detroit , no time to find a suitable spot. So he stayed the whole 5 days, they didn’t care about the heat didn’t work. They didn’t care at all. The temp drops at night, they didn’t care.
Stayed 5 nights in Oct 2023
Response from MP - Guest Relations Manager on 17 Oct 2023
Hello Michelle, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

Bayan

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 14 Oct 2023
Hello Bayan, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Willie

Business traveller
Liked: Cleanliness, staff & service
Didn’t like the random cats walking around the property
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 14 Oct 2023
Hello Willie, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service
Everything was good.
Stayed 7 nights in Sep 2023
Response from MP - Guest Relations Manager on 3 Oct 2023
Hello Adriana, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

4/10 Poor

Jonathan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Found used box of condoms under bed in our first room, second room was not clean hairs all over sheets and an old box of chicken in microwave. Will not return
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on 27 Sept 2023
Hello Jonathan, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Rudy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice and clean. You get alot for the price
Stayed 6 nights in Sep 2023
Response from MP - Guest Relations Manager on 27 Sept 2023
Hello Rudy, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Julius, De Berry

Stayed 4 nights in Sep 2023
Response from MP - Guest Relations Manager on 14 Oct 2023
Hello Julius, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2023
Response from MP - Guest Relations Manager on 28 Aug 2023
Hello Carlos, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Chris, Houston

Stayed 3 nights in Aug 2023
Response from MP - Guest Relations Manager on 10 Sept 2023
Hello Chris, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Jessica

Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on 21 Aug 2023
Hello Jessica, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

vanessa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel owners are very sweet. They are accommodating and care very much about your comfort and stay while at their hotel! The parking is right in front of the rooms which is nice. I highly recommend this hotel.
Stayed 5 nights in Jun 2023
Response from MP - Guest Relations Manager on 9 Jul 2023
Hello Vanessa, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

2/10 Terrible

Edgar

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Slept on an old mattress, springs were stabbing me. Bath towels are too small.
Stayed 2 nights in Jun 2023
Response from MP - Guest Relations Manager on 25 Jun 2023
Hello Edgar, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Jun 2023
Response from MP - Guest Relations Manager on 17 Jun 2023
Hello Christian, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

Virginia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not enough pillows, the air had two options freezing cold or none at all. The parking lot had people just sitting in their cars smoking I did not feel safe at all
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 29 May 2023
Hello Virginia, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

labrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 20 May 2023
Hello Labrian, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 Good

Neil

Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 20 May 2023
Hello Neil, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

phillip pernell, Brooklyn

Travelled with family
Good place
Stayed 3 nights in Apr 2023
Response from MP - Guest Relations Manager on 6 May 2023
Hello Phillip, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very clean Hotel. It has been recently renovated on the inside and looks modern with very competitive prices. They are very attentive and concerned if you are being taken care of. Excellent service! Has a washer and dryer by the office for long stays and they sell laundry soap at the office for $1. No complaints from me! Will be staying here again!
Stayed 8 nights in Apr 2023
Response from MP - Guest Relations Manager on 3 May 2023
Hello Vanessa, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Good

Oasis

Stayed 1 night in Apr 2023
Response from MP - Guest Relations Manager on 25 Apr 2023
Hello Oasis, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Eduardo

Stayed 4 nights in Apr 2023
Response from MP - Guest Relations Manager on 9 May 2023
Hello Eduardo, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Dashalynn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 8 nights in Apr 2023
Response from MP - Guest Relations Manager on 17 Apr 2023
Hello Dashalyn, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 Okay

sally

Travelled with family
Liked: Cleanliness
ok
The building is a motel. Our room was on the second floor so needed to carry our suitcases up the exterior stairs. The room seemed to be very clean and that to me is a top priority however the bed wasn't very comfortable and the sheets were coarse. The grout was missing from the tiles in the bathroom and the tiles were loose. Not very luxurious but did the job for one night.
Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on 7 Apr 2023
Hello Sally, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

6/10 Okay

JESSICA ANGEL

Travelled with family, Business traveller, Travelled with pets
Liked: Staff & service
The property staff was very helpful and kind. Only thing I didn’t like was, it was long strands of hair threw out the room. Everything else was good
Stayed 2 nights in Mar 2023
Response from Sincerely, MP - Guest Relations Manager on 15 Mar 2023
Hello Jessica Angel, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Nardia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2023
Response from MP- Guest Relations Manager on 21 Mar 2023
Hello Nardia, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the staff was friendly and provided very good hospitality service which made my stay with Winchester Inn & Suites awesome a second time which I will be staying with them every year I am in the Humble/Houston area for my yearly medical checkup. Keep up the awesome job 👏 💞
Stayed 2 nights in Jan 2023
Response from Sincerely, MP - Guest Relations Manager on 15 Feb 2023
Hello Dee, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price
Response from Sincerely, MP- Guest Relations Manager on 8 Feb 2023
Hello Jeffrey, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Sincerely, MP - Guest Relations Manager on 4 Feb 2023
Hello Valued Customer, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room by access road
The AC didn't feel cold and you could hear the noise of the cars on the highway.
Stayed 1 night in Jan 2023
Response from Sincerely, MP - Guest Relations Manager on 4 Feb 2023
Hello Lynda, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Jan 2023
Response from Sincerely, MP - Guest Relations Manager on 21 Jan 2023
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than Expected Would Stay Again
I stayed here for a solo one night stay. Considering the area I didn’t expect it to be as nice as it was. The room was up to date, clean and spacious. Considering it was New Year’s Eve there was some loud guest in the early morning hours. The price was reasonable and I will probably stay here again. Close to the airport and close to the freeway. There was no noise from the freeway traffic. Check in and check out was fast and easy. 10 out of 10 would recommend.
Stayed 1 night in Dec 2022
Response from Sincerely, MP- Guest Relations Manager on 8 Jan 2023
Hello Debbie, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

paytoya

Liked: Staff & service, amenities, property conditions & facilities
I did not like they never changed the sheets just remade the bed..
Response from Sincerely, MP- Guest Relations Manager on 8 Jan 2023
Hello Paytoya, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!