Exterior

Reviews of The Moran CITYCENTRE

4 out of 5
The Moran CITYCENTRE
800 Sorella Court, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 629 out of 1019 reviews" "
Rating 8 - Good. 211 out of 1019 reviews" "
Rating 6 - Okay. 82 out of 1019 reviews" "
Rating 4 - Poor. 48 out of 1019 reviews" "
Rating 2 - Terrible. 49 out of 1019 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

jorge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was amazing
Stayed 2 nights in Mar 2024
Response from Property Management on 25 Mar 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

CARLOS, CONROE

Travelled with partner
Liked: Cleanliness, staff & service
under construction
Stayed 1 night in Mar 2024
Response from Property Management on 25 Mar 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

8/10 Good

Tiara

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Landis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My fav hotel to stay in when visiting Houston!
Stayed 3 nights in Mar 2024
Response from Property Management on 25 Mar 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Property Management on 25 Mar 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

2/10 Terrible

Kunte

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Inconvenient
Stayed 1 night in Mar 2024
Response from Property Management on 25 Mar 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Marisol

Stayed 1 night in Mar 2024
Response from Property Management on 25 Mar 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Anetra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Muriel was extremely kind and welcoming upon arrival. Great location
Stayed 1 night in Mar 2024
Response from Miriael on 19 Mar 2024
We enjoyed having you. I really hope you return. Have a wonderful week.

10/10 Excellent

Janee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Management on 25 Mar 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Ilaiyaraja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Couple of downsides are that the shower has very low pressure. Electric charger is placed only in valet parking. Or the electric charger spots are purposefully made a valet to extract more money
Stayed 2 nights in Mar 2024
Response from Property Management on 25 Mar 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

8/10 Good

Aayesha, Saint Louis

Travelled with family
Liked: Amenities
The pillows were too floppy. The check in staff was distracted on the phone and hadn’t read the notes about the upgrade or wine bottle promotion and didn’t tell us timings of breakfast.
Stayed 1 night in Mar 2024
Response from Property Management on 25 Mar 2024
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay. Wish I could’ve stayed longer
Stayed 1 night in Mar 2024
Response from Property Management on 12 Mar 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice
Stayed 2 nights in Mar 2024
Response from Property Management on 12 Mar 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

4/10 Poor

Sarah

Stayed 3 nights in Feb 2024

10/10 Excellent

Baojun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Popular location!
Stayed 2 nights in Mar 2024
Response from Property Management on 12 Mar 2024
Thank you for taking the time to review our hotel. We truly appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

8/10 Good

Tracye

I was pleasantly surprised in a Great Way disappointed with the body wash container being empty or it didn’t work room 1028
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Mar 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Management on 25 Mar 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Ana

Stayed 1 night in Feb 2024
Response from Property Management on 25 Mar 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Excellent
Stayed 2 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Rocky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Property Management on 25 Mar 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

4/10 Poor

Adriana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I reserved this hotel as it was close to MH hospital, where I was undergoing a procedure. I thought it a convenient place to recover. Staff friendless at front desk was nonexistent. Asked what wine I preferred for a complimentary bottle, and I never received. TV’s are awful, no Smart Tv capabilities, could not stream or cast…primitive these days!! Furthermore, it was a new tv that hadn’t even been set up yet. Maintenance had to come and setup. No information on the supposed room Service. I tried for over an hour calling the front desk and the restaurant, no one ever answered. I literally had to leave to find dinner. I wonder if anyone even works here!!! Never again.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Property Management on 25 Mar 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
It is nice and our floor and room is refurbished very nicelyb
Stayed 1 night in Feb 2024
Response from Hotel Management on 13 Feb 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Okay

Brittan

Stayed 1 night in Feb 2024
Response from Property Management on 25 Mar 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Property Management on 25 Mar 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and the location, will definitely be coming back!!
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Feb 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Chibuzor

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service
Stayed 2 nights in Feb 2024
Response from Hotel Management on 5 Feb 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE LOVE LOVE this hotel and the staff. Old people (45 yrs old) side note: the pillows didn’t hurt my neck :)
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Feb 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Okay

Oyerinde

Disliked: Amenities
I still had to pay extra at entry and room beds were small full beds not queen beds. Ridiculous
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Feb 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Jan 2024
Response from Juan R on 2 Feb 2024
Dear Mary,Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us!We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great environment and great service.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 29 Jan 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 3 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Jarod

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Customer service
Stayed 1 night in Jan 2024
Response from Hotel Management on 13 Feb 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Dmitry

Stayed 1 night in Jan 2024
Response from Hotel Management on 5 Feb 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

4/10 Poor

ELIZABETH

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sheets didn’t smell fresh and my toilet didn’t flush well. I paid for a night for a friend’s birthday and she wasn’t pleased. She had visited me there when it was still sorella. She too confirmed that the quality had dropped.
Stayed 1 night in Jan 2024
Response from Hotel Management on 17 Jan 2024
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Customer Service !!!! Friendly and gog out of way to Welcome Guest
Stayed 1 night in Jan 2024
Response from Hotel Management on 17 Jan 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Enishia

Stayed 2 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Angel, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a superb property, very nice and located in one of the best spots surrounded by restaurants, movie theaters and bars. Juan was GREAT taking care of the check in and during our stay. The Dueling Pianos show is a MUST, super entertaining. My only BIG issue was that they hace signs saying that they're going under construction but nobody told me that on Top of suite 800 (our room) there were gonna be people working awith hummers and making noise non stop every morning of my stay since 7:45am. That was very disturbing. Told the front desk employees but at the end nothing change and we were woken up at 7:45am every single morning on our xmas vacation for construction employees. Very unacceptable for this kind of property. Be aware that they are under construction and that they are not aval to do something about it according to the status level of the property.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 10 Jan 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Uliz

Stayed 1 night in Jan 2024
Response from Hotel Management on 29 Jan 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Wade

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 10 Jan 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Taylor

Stayed 1 night in Dec 2023
Response from Hotel Management on 10 Jan 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

John, Austin

Stayed 1 night in Dec 2023
Response from Hotel Management on 22 Jan 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Okay

Lindsey

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Louellen

Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, and city center is gorgeous!
Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Yosef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay
Stayed 3 nights in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 27 Dec 2023
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Okay

Angela, Denver

Travelled with partner
Stayed 1 night in Dec 2023
Response from Hotel Management on 27 Dec 2023
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.