Lobby sitting area

Reviews of Prestige Inn

2.5 out of 5
Prestige Inn
6630 Hoover Street, Houston, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 42 out of 69 reviews" "
Rating 8 - Good. 9 out of 69 reviews" "
Rating 6 - Okay. 8 out of 69 reviews" "
Rating 4 - Poor. 0 out of 69 reviews" "
Rating 2 - Terrible. 10 out of 69 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

6.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Venson

Liked: Cleanliness, staff & service, property conditions & facilities
Really the best bang for your buck. Clean rooms and towels and great staff
Stayed 1 night in Mar 2024

10/10 Excellent

Rossi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean
Stayed 1 night in Mar 2024

2/10 Terrible

Sarah

Disliked: Amenities
The pictures of the property posted do not accurately reflect the condition and location of the property. Upon arrival, we were told that we couldn’t valet our bags prior to check-in so we could spend time around town prior to check-in. Then the owner told us that we could store our bags but only if we left a positive review. This was mentioned several times and I believe this is how this property has acquired misleading positive reviews. It was evident that the owner was coercing customers into positive reviews for comped services. We attempted to cancel the booking altogether upon arrival but were told we couldn’t cancel due to it being a nonrefundable booking. The location is in the middle of an unsafe neighborhood and there are no amenities whatsoever. The front desk and foyer are separated by a plexiglass to prevent robberies and break-ins so it is abundantly clear that this is not a safe neighborhood. We ended up forfeiting our money spent on the reservation and booked elsewhere for the weekend due to feeling unsafe and pressured to leave a positive review.
Stayed 2 nights in Mar 2024

8/10 Good

LaShonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden vut very convenient
Stayed 1 night in Feb 2024
Response from SamP on 24 Feb 2024
Hello LaShondaThank you for sharing your feedback with us! We are really happy to hear you enjoyed your visit to our property! We hope to see you again when you are in Houston 77092. See you soon!

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SamP on 14 Feb 2024
Hello DonovanThank you for sharing your feedback! We are so happy to hear you enjoyed your visit to our property! As always, thank for staying at our property.

6/10 Okay

Stuart

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I enjoyed my room. It was definitely clean as the eye can see. The staff is definitely friendly. I wish they had an iron and ironing board in the room and those small amenities like soap, shampoo and conditioner. That goes a long way. In my case, it would have help. Because I just moved to Houston and I was staying at the hotel, while I wait for my apartment to be ready and I realized I forgot my body wash. But besides that, for the price per night. It was worth it and made sense
Stayed 2 nights in Jan 2024
Response from SamP on 10 Feb 2024
Hello StuartThank you for sharing your feedback! I apologize about the soap, shampoo, and conditioner issue you incurred during your stay. We do provide these items in all guest rooms. We will also look into the iron and board as well. We appreciate you staying with us!See you soon!

6/10 Okay

Stanley, Dallas

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from SamP on 15 Jan 2024
Hello StanleyThank you for your feedback! We hope to see you again when you are in the area!See you soon!

10/10 Excellent

Joseph

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Hoover street and public roads were bad but Prestige Inn was nicely paved and clean.
Stayed 6 nights in Jan 2024
Response from SamP on 8 Jan 2024
Hello JosephThank for staying with us and sharing your feedback. So sorry about Hoover Street and the public roads. We will try to work on that! See you soon!

10/10 Excellent

Damein

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management is great the whole stay was quiet and peaceful.
Stayed 1 night in Jan 2024
Response from SamP on 8 Jan 2024
Hello DameinThanks for the feedback on your recent stay! We appreciate you staying at our property during your visit to Houston!See you soon!

6/10 Okay

Sierra

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Wasn’t to bad pretty quiet for where I’m at
Stayed 1 night in Dec 2023
Response from SamP on 3 Jan 2024
Hello SierraThank you for the feedback on your recent stay! We appreciate you staying with us and hope to see you in the future. See you soon!

2/10 Terrible

Damein

Stayed 1 night in Dec 2023
Response from SamP on 29 Dec 2023
Hello DameinThank you for the feedback on your recent stay! We are so sorry to hear that we did not meet your expectations. We always strive to do better for our next guest and will continue to do so. Have a great day!

10/10 Excellent

Loriage

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from SamP on 11 Dec 2023
Hello LoriageThank you for sharing your feedback on your recent stay! We are so happy to hear you enjoyed your visit! See you soon!

10/10 Excellent

Joretha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly friendly staff!!!!!!! Very clean!!!!!!!
Stayed 1 night in Dec 2023
Response from SamP on 6 Dec 2023
Hello JorethaThank you for sharing your feedback from your recent visit! We appreciate you staying with us! We will see you on your next visit to Houston. See you soon!

8/10 Good

Lovie

Stayed 2 nights in Dec 2023
Response from SamP on 6 Dec 2023
Hello LovieThank you for the feedback from your recent stay! We appreciate you staying with us!See you soon!

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My room was dirty
Stayed 2 nights in Nov 2023
Response from SamP on 4 Dec 2023
Hello MariaThank you for sharing your feedback. I really do apologize about your experience during your stay at our property. We will get with our housekeeping team and share the feedback. Once again, I apologize about the issue during your recent stay.Thank you!

10/10 Excellent

Lashonda

Stayed 1 night in Nov 2023
Response from SamP on 29 Dec 2023
Hello LashondaThank you for the feedback on your recent stay! We are glad you enjoyed your visit!See you soon!

10/10 Excellent

Manon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. Was a pleasure to stay here
Stayed 1 night in Nov 2023
Response from SamP on 19 Nov 2023
Hello ManonThank you for staying with us during your recent trip to Houston 77092! We appreciate your feedback and hope to see you on your next visit. See you soon!

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from SamP on 19 Nov 2023
Hello AlexiaThanks for your feedback from your recent stay! We appreciate you staying with us!See you soon!

6/10 Okay

Bobby

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Owner was friendly. Room was what expected for the price. Would stay again. Personal always use your own pillow case and wash cloth and towel. I seen one baby roach towards the end of our stay.
Stayed 4 nights in Nov 2023
Response from SamP on 17 Nov 2023
Hello BpbbyThank you for the feedback on your recent stay at our property. So sorry about the end of your stay! We will get the right team on getting that issue resolved. We appreciate you staying with us and hope to see you in the future!Thanks

6/10 Okay

Benson

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from SamP on 17 Nov 2023
Hello BensonThanks for the feedback on your recent stay with us. We appreciate you staying with us and hope to see you again.Thanks

10/10 Excellent

Starlet

Stayed 2 nights in Nov 2023
Response from SamP on 27 Nov 2023
Hello StarletThank you for the feedback on your recent stay! We appreciate you staying with us. Thanks

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from SamP on 20 Oct 2023
Hello PatrickWe appreciate you taking the time to give us your feedback! We are happy to hear that you enjoyed your visit to our property. Come see us when you are in this area!See you soon!SamP

6/10 Okay

TARA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There are couple of coffee places and restaurants around, and it is around a 20 min-drive to the downtown. The staff were friendly. However, the room was not clean enough, and there was no hair drier.
Response from SamP on 13 Oct 2023
Hello TaraThank you for giving us your feedback! We really appreciate you staying with us! We apologize about any issues you experienced. ThanksSamP

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The place was very clean and manager was very placen whit Costomer and very helpful Rooms was nice clean I will redare this place to stayed
Stayed 1 night in Sep 2023
Response from SamP on 13 Oct 2023
Hello LuisThanks for sharing the feedback! We are so happy your enjoyed your stay!See you soon!SamP

10/10 Excellent

Eric, Moore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and check in and check out
Stayed 3 nights in Sep 2023
Response from SamP on 13 Oct 2023
Hello EricWe are glad to hear that you enjoyed your time with us! We appreciate you!See you soon!SamP

10/10 Excellent

Diency

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Got this as a last minute thing and with the stars I was a lil skeptical.But this place is amazing clean rooms bed and bathrooms the staff members especially Sam he was super nice and understanding so don’t give him a hard time 😌 the only thing this place is missing is a pool 😂 but other than that definitely deserves more stars 10/10 Highly recommend for fast,cheap place
Stayed 1 night in Sep 2023
Response from SamP on 13 Oct 2023
Hello DiencyWe appreciate the feedback! Thanks for coming to visit our property!See you soon!SamP

10/10 Excellent

Amanda

Stayed 3 nights in Sep 2023
Response from SamP on 13 Oct 2023
Hello AmandaThanks for staying with us! We appreciate you!See you soon!SamP

2/10 Terrible

Lillian

Disliked: Cleanliness, amenities
Sam at the front desk window was great. The lady at the front desk was nice but was several hours delayed in giving me a pillow. I eneded up having to switch rooms after midnight because there was so much stomping upstairs for hours on end. The first room was clean but the second room had roaches & only 1 lock instead of 2. I would'nt recommended this facility but kudos to Sam for being such a sweetheart.
Stayed 1 night in Sep 2023
Response from SamP on 13 Oct 2023
Hello LillianThank you for your feedback! We appreciate you giving us the opportunity!Thank you,SamP

2/10 Terrible

KIMM, houston

Stayed 1 night in Sep 2023
Response from SamP on 13 Oct 2023
Thank you for your feedback! We appreciate you staying with us!Thanks!SamP

10/10 Excellent

Leatra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from SamP on 13 Oct 2023
Hello FriendThanks again! We always appreciate you staying with us! See you on the next round!SamP

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from SamP on 13 Oct 2023
Hello Patrick Thanks for sharing your feedback! We appreciate you staying with us!We hope to see you soon!SamP

6/10 Okay

Kimberly

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from SamP on 13 Oct 2023
Thank you for staying with us! We appreciate your feedback.ThanksSamP

10/10 Excellent

Leatra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been here for a few weeks its really quiet here. The staff is really nice and the owner is always out taking care of the property. As I speak right now, he is having the parking lot pressure washed. Lol...the rooms are always cleaned and whenever you need somwthing the staff is always available.
Stayed 1 night in Aug 2023
Response from SamP on 13 Oct 2023
Hello LeatraThank you for ALWAYS staying with us when you visit our area! We are so glad to hear you had a wonderful stay! See you soonSamP

2/10 Terrible

Mauricio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My party and I arrived in Houston almost at midnight and checked into this hotel. It was a terrible experience. The employee on duty gave us a room that he claimed was non-smoking that reeked of smoke. When we went to complain, he stated that some rooms were just changed from smoking to non-smoking. Two adjacent rooms he had us check smelled even worse. We found small roaches in the bathroom room and worst of all, the deadbolt on the door was not working. This was unacceptable and we felt so unsafe with some sketchy people walking around the vicinity. The employee said he could “try to fix it” but we requested to change to a new room. The new room still smelled strongly of smoke but at least the door locked properly. Never again. Terrible experience, avoid at all costs!
Stayed 1 night in Jul 2023
Response from SamP on 13 Oct 2023
Hello MauricioThank you for your feedback. I am so sorry your stay was not as expected. I am so sorry about the room issue with the smoke as well as the lock. We have had our maintenance team resolve the door lock issue. We hope you visit Houston again and experience a better stay!Thanks

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Sketchy area, alright hotel
Stayed here as a family of 3, the area and other patrons of the hotel were definitely sketchy. The Hotel itself was ok, for the price you pay, you cant really complain i suppose.
Stayed 1 night in Aug 2023
Response from SamP on 18 Aug 2023
Hello AnaThank you for the feedback on your recent stay with us!Have a great day!We hope to see you again!Thanks SamP

10/10 Excellent

Phyllis

Stayed 1 night in Aug 2023

8/10 Good

Lillian

😁
Stayed 1 night in Aug 2023
Response from SamP on 10 Aug 2023
Hello LillianThank you for letting us know about your recent stay! We will see you on your next visit!Have a wonderful day!

10/10 Excellent

LUISA

Stayed 1 night in Jul 2023

10/10 Excellent

Ackquanetta

Liked: Cleanliness, staff & service, property conditions & facilities
Response from SamP on 10 Aug 2023
Hello Ackquanetta Thank you for your feedback on your recent stay! We appreciate you staying with us and hope to see you again!Have a great day!

2/10 Terrible

Emrah

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I went there and some people were waiting like gang members. It seemed it wasn’t safe. I got the key and went to the room. There were cockroaches around the door. There was an opening between the wall and the door. The roaches are traveling around. When I open the door, the room was around 90 degrees because they turned off the ac after the last person who rented the room. It was a bad experience
Stayed 1 night in Jul 2023
Response from SamP on 10 Aug 2023
Hello EmrahI am so sorry to hear about your stay with our property. We will get with all the correct departments and get these issues resolved. I am really sorry the experience was not as expected. Have a great day!

2/10 Terrible

Karina

Disliked: Cleanliness, property conditions & facilities, room comfort
My room smelled like straight cigarettes, the bed comforter had born holes, the room was super hot, roaches and the tub was dirty. I would not recommend staying here.
Stayed 1 night in Jul 2023
Response from SamP on 10 Aug 2023
Hello KarinaI am so sorry to hear about your stay with our property. We apologize and will work with our housekeeping and pest team to address these issues. Once again i am so sorry!

8/10 Good

Hannah

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Staff was nice everything was clean beside the sheets.
Response from Sam on 6 Jul 2023
Hello HannahThank you for your feedback! We appreciate you letting us know how your recent stay was with our property. We will get with our housekeeping team regarding the issue about the linens. We hope to see you again when visiting the Houston area!See you soon!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
New owners, they where both where very nice friendly couple. We felt welcomed, we wouldn’t mind staying here again. We go often to Huston so this looks like our to go to home away from home now on.
Stayed 1 night in Jul 2023
Response from Sam on 3 Jul 2023
Hello AmandaThank you for your feedback! We really appreciate you staying with us during your recent visit to Houston! We can’t wait to see you during your next trip to our property!See you soon!Thanks

10/10 Excellent

Rosella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sam on 10 Aug 2023
Thank you for staying with us!We hope to see you soon!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, room comfort
everything was great except i wouldve liked to have a comforter without holes but it was clean i know holes arent a big deal but its just presentation
Stayed 1 night in Jun 2023
Response from Sam on 26 Jun 2023
Hello JorgeWe appreciate your feedback for your recent stay! We will work with housekeeping and ownership and try to get these comforter holes taken care of. So sorry about that! We hope to see you again when you are in our area!Thanks

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room for price. Had a very nice inviting checking in.
Stayed 1 night in Jun 2023
Response from Sam on 23 Jun 2023
Hello JennyThanks for the feedback on your recent stay! We appreciate you staying with our property! We hope to see you soon when you are in Houston!

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the Best
Amazing Amazing Amazing clean room nice and courteous staff it ran by a wonderful wife and husband the first provided me the best service
Stayed 2 nights in May 2023
Response from Sam on 23 Jun 2023
Hello DiamondThank you for staying with us! We appreciate the feedback. Come back and see us when you are in Houston. See you soon!

8/10 Good

Sergio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sam on 23 Jun 2023
Thank you for you feedback. We appreciate you staying with us!See you soon!

2/10 Terrible

LeMarcus

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
THE REFRIGERATOR NEVER WAS WORKING FOOD WENT BAD I LOST MONEY BEHIND MY FOOD
Stayed 2 nights in May 2023
Response from Sam on 3 Jul 2023
Hello LeMarcusThank you for your feedback! I am so sorry to hear about the refrigerator in your room during your stay with us! We are in the process of removing all of the fridges with new units so this will hopefully not occur to another guest. Once again, I am so sorry about this issue. We do hope you will give us another try when you are back in Houston!Thanks

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice.
Stayed 5 nights in Apr 2023