Lobby

Reviews of Comfort Suites Westchase Houston Energy Corridor

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 223 out of 429 reviews" "
Rating 8 - Good. 123 out of 429 reviews" "
Rating 6 - Okay. 49 out of 429 reviews" "
Rating 4 - Poor. 15 out of 429 reviews" "
Rating 2 - Terrible. 19 out of 429 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

ZeKeisha

Disliked: Cleanliness, property conditions & facilities
There definitely needs to be upgrades made to the rooms and property. The staff was nice however we didnt have much interaction with them.
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on 2 Apr 2024
Hi ZeKeisha,Thank you for choosing Comfort Suites Westchase Houston Energy Corridor for your accommodation needs. We appreciate your feedback and rest assured we are continuously improving our services and amenities to always ensure guest satisfaction. We cannot wait for your return and provide another memorable stay!

10/10 Excellent

Vinay Kumar

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on 2 Apr 2024
Hi Vina,Thank you for the perfect rating! We're delighted Comfort Suites Westchase Houston Energy Corridor exceeded your expectations. Hosting you was a pleasure, and we hope to see you again soon!

4/10 Poor

yasuhiro, Torrance

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was someone's hair on the bed and on the bath towels. Also, the towels were dirty even though they were supposed to be new.
Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on 30 Mar 2024
Hi Yasuhiro,Thank you for staying at Comfort Suites Westchase Houston Energy Corridor. We sincerely apologize for the inconvenience you experienced during your stay. Our housekeeping team strives to maintain the highest standards of cleanliness, and we regret that we fell short of your expectations on this occasion. Rest assured, we have addressed this issue with our staff to ensure such lapses do not recur. Your feedback is invaluable to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience we are known for.

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect staying here, sure there is some loud people but when you call front desk they take care of it fast. Best place to stay.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 29 Mar 2024
Hi Gilbert,Thank you for your wonderful feedback! We're thrilled to hear that you're having a perfect stay with us and that our team has been responsive in addressing any noise concerns promptly. Providing excellent service and ensuring our guests have a comfortable experience are our top priorities, and we're glad that we could meet your expectations. Thank you for choosing to stay at Comfort Suites Westchase Houston Energy Corridor, and we look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Kavin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Front desk manager Crystal provided excellent service with nice greetings!
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Kavin,We appreciate your kind feedback on the service provided by Crystal. Our team strives to offer top-notch hospitality to all our guests. Please feel free to reach out to our management team directly with any further comments or suggestions. Thank you for choosing to stay with us!

10/10 Excellent

Ghulam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 5 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Ghulam,We appreciate your positive feedback! Thank you for choosing to stay with us. Your satisfaction is important to us, and we hope to welcome you back in the future.

6/10 Okay

Andrew

Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 31 Mar 2024
Hi Andrew,Thank you for sharing the rating about your experience here with us at Comfort Suites Westchase Houston Energy Corridor. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is always clean, efficient and the rooms are always top notch. The breakfast will hopefully be upgraded but still decent. The rates jump from different rates and usually the rates are at the high of $90 and low or $75.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Jerry,We are pleased to hear that you found our property clean and efficient. We appreciate your feedback on our room quality and breakfast offerings. Prices may vary based on availability and demand, resulting in fluctuating rates. We thank you for choosing to stay with us and hope to welcome you back soon.

8/10 Good

Mohammed

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like it
Stayed 8 nights in Feb 2024
Response from Manager on 9 Mar 2024
Hello Mohammed,We are delighted to hear that you enjoyed your stay with us. Should you have any more feedback or need further assistance, please don't hesitate to reach out to our management team.

8/10 Good

Morgan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly walking in. They greeted us with a smile every time.
Stayed 3 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Morgan,We are delighted to hear that our friendly team made a positive impression on your stay. Our staff takes pride in providing exceptional service to all our guests. Should you have any further feedback or questions, please don't hesitate to reach out to us.

8/10 Good

Muslim Al

Stayed 5 nights in Mar 2024
Response from Guest Relation Management on 27 Mar 2024
Hi Muslim,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate you choosing to stay at Comfort Suites Westchase Houston Energy Corridor and hope to have the chance to welcome you back in the future.

10/10 Excellent

Roxanne Fang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 6 Mar 2024
Hello Roxanne Fang,We are elevated to hear that you had a wonderful experience during your stay with us! If you have any further comments or if there is anything else we can assist you with, please do not hesitate to get in touch. We hope to welcome you back soon!

10/10 Excellent

alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello alvin,We are thrilled to hear that you had a wonderful stay with us! It was our pleasure to have you as our guest, and we look forward to welcoming you back again soon.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Amber,We are delighted to hear that you had a fantastic stay with us! We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Amber

Travelled with family
Liked: Amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Amber,We appreciate you sharing your feedback with us and are glad to hear you had a positive experience at our hotel. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is wonderful and the staff is great and always happy. I’d definitely recommend this place to anymore traveling 😄😄
Stayed 3 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello Gilbert,We are thrilled to hear that you had a wonderful experience with our staff and enjoyed your stay. Your recommendation means a lot to us, and we appreciate your kind words. Should you plan to visit again, feel free to reach out for any assistance or special requests.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello Carolyn,We are thrilled to hear that you had such a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Good

Ju Junnica

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Ju Junnica, We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly with any feedback to ensure we can continue to improve our services.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well maintained. Room was comfortable. Only problem was the breakfast bar. I was disappointed that it had no protein eggs, meats or bananas. I give it a D-. Had to go out to eat. Don’t think I will be back, too many other choices. Disappointed.
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Robert,Thank you for sharing your feedback with us. We're glad to hear you found the hotel clean and well maintained, and that your room was comfortable during your stay. We appreciate your comments regarding the breakfast bar and have taken note of your suggestions for improvement. We hope you'll reconsider and give us another chance in the future.

10/10 Excellent

Kelly

Love it
Stayed 3 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Kelly,We are delighted to hear that you loved your stay with us! Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay in Houston, Texas, this hotel is very peaceful quiet and the employees are very nice. Thank you for a wonderful day. Looking forward to staying with you in the future.!
Stayed 3 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Gilbert,We are delighted to hear that you enjoyed your stay with us in peaceful Houston, Texas. Our team works hard to ensure all guests have a pleasant experience. Your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back again in the future!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our 3-night stay at the Comfort Suites. Some people complain that it is old and tired which is true - but what do people expect for the price. We found the rooms to be spacious and comfortable. Breakfast is basic but at least there is a breakfast! There’s a small gym, laundry, conference room and supplies. It’s also well located within Houston. Staff were super helpful we found. I would stay here again without hesitation.
Stayed 3 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Michael, We are pleased to hear that you enjoyed your stay at Comfort Suites and that you found the rooms spacious and comfortable. It's great to know that you appreciated the amenities and the convenient location. Our team works hard to provide excellent service to all our guests. Your feedback is valuable to us, and we look forward to welcoming you back on your next visit to Houston.

8/10 Good

Chrissie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello Chrissie,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had a good stay at our hotel. Your satisfaction is our top priority, and we appreciate your feedback. We hope to welcome you back in the future for another great experience.

8/10 Good

Lluvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great stay. Bed was comfortable and staff super friendly. The only things that needed improvement was the bathroom is rundown and elevator tile was cracked. Near shopping and dining options great location.
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Lluvia,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found our bed comfortable and our staff friendly. We appreciate your comments regarding the bathroom and elevator tile, and we've taken note of them for future improvements. As you mentioned, our hotel is conveniently located near shopping and dining options, making it a great choice for our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Wilfredo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Wilfredo, We are delighted to hear that you had an exceptional stay at our hotel! It was our pleasure to provide you with exceptional service and amenities. We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there is anything else we can assist you with.

8/10 Good

marshall

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello marshall,We sincerely appreciate your recent stay at our hotel. We are thrilled to hear that your experience was enjoyable. If you have any additional comments or suggestions, we encourage you to reach out to us directly so we may further improve our services. We hope to welcome you back in the future for another fantastic stay.

2/10 Terrible

Terry

Stayed 2 nights in Jan 2024
Response from Manager on 18 Jan 2024
Hello Terry, We apologize for any inconvenience you may have experienced during your stay. We kindly request you to reach out to our hotel directly so we can address any issues you encountered and ensure a better experience in the future.

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities, room comfort
Awesomeness
Whole experience was awesome
Stayed 1 night in Oct 2023
Response from Manager on 13 Jan 2024
Hello William,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an awesome experience with us. Our team always strives to provide excellent service and ensure our guests have a wonderful time. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Rodney

Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Rodney,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and create memorable experiences for all of our guests. Should you have any additional feedback or comments, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Tinuke

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Tinuke,Thank you for taking the time to share your feedback with us. We are sorry to hear that you had a less than satisfactory experience during your stay. We appreciate your valuable input and will take it into consideration for future improvements. Please feel free to contact our management team directly to discuss your concerns further.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Dear Guest,We're thrilled to hear that you had a fantastic stay with us! We appreciate your kind rating and hope that we can welcome you back again in the future. If you have any further comments or suggestions, we would be more than happy to hear from you.

10/10 Excellent

Jess

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby staff was very friendly, room was spacious and clean, and i just love texas shaped waffles, overall great stay.
Stayed 2 nights in Dec 2023
Response from Manager on 27 Dec 2023
Hello Jess,We truly appreciate your kind words about our friendly lobby staff and spacious, clean rooms. It's wonderful to hear that you enjoyed the Texas-shaped waffles as well. Thank you for choosing our hotel and we hope to welcome you back for another great stay in the future.

2/10 Terrible

Koi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Koi, We are sorry to hear that your experience with our hotel did not meet your expectations. We would appreciate it if you could kindly provide some specific feedback so that we can address any issues you may have encountered during your stay. Please reach out to us directly so that we can assist you further.

6/10 Okay

Terry

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on 11 Dec 2023
Hello Terry, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, please don't hesitate to reach out to us. We value our guests' opinions and would like to address any issues you may have encountered during your stay. We hope to have the opportunity to welcome you back in the future and provide a more satisfactory experience.

8/10 Good

Thien Mai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, but it could be better if the checkin process is faster. Anyway, I love my trip and the experience was OK
Stayed 4 nights in Nov 2023
Response from Manager on 8 Dec 2023
Hello Thien Mai,Thank you for choosing our hotel for your trip. We appreciate your feedback regarding the check-in process and will make efforts to improve it for future guests. We're glad to hear that overall you had an enjoyable experience and we hope to welcome you back again soon.

6/10 Okay

HAI

Travelled with family
Liked: Staff & service
Seem like good at all , but only one thing make me change mind is bath room , weird design , if you taller 6 foot you may not wet your hair cause shower too low and water easy to went through floor and no way to drain out when shower . I want to change hotel but they not let me get refund . My kid 6 foot tall , he not want to take shower cause like that , he ok to get dirty after 2 days stay here.
Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello HAI, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced with the bathroom design. As we strive to provide a comfortable stay for all of our guests, we appreciate your comments and will pass them along to our management team for future improvements. We hope you enjoyed the rest of your stay with us and look forward to welcoming you back in the future.

10/10 Excellent

zach

Stayed 4 nights in Nov 2023
Response from Manager on 5 Dec 2023
Hello zach,We appreciate you taking the time to rate our hotel! We are glad that you had a wonderful stay with us. If you have any further suggestions or feedback, please don't hesitate to reach out to us. We hope to welcome you back in the future for another great experience!

8/10 Good

Terry

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Terry,Thank you for taking the time to share your rating with us. We appreciate your positive rating and are glad to hear that you enjoyed your stay overall. If there is anything else we can assist you with, please don't hesitate to reach out to us directly. We hope to welcome you back again in the future for an even better experience.

8/10 Good

Yvette

Travelled with family
Stayed 4 nights in Oct 2023
Response from Manager on 7 Nov 2023
Hello Yvette,Thank you for taking the time to share your feedback with us. We strive to provide exceptional experiences for our guests and apologize if this was not the case. We value your input and would appreciate the opportunity to discuss your concerns further. Please feel free to contact our management team directly.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
staff member very nice a it is a quiet and pleasant place.
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Danny,Thank you for your kind words about our staff and the peaceful atmosphere of our hotel! We strive to provide excellent service and a pleasant stay. We hope to welcome you back soon!

10/10 Excellent

Ngoc, austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Hi Ngoc,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay!
Very safe place to stay. I loved it
Stayed 2 nights in Oct 2023
Response from Manager on 17 Oct 2023
Dear Guest,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

AA'Leiyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Response from Manager on 5 Oct 2023
Hi Aa'Leiyah,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

10/10 Excellent

Kavin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit outdated but with the price I paid, still think it’s a good deal
Stayed 1 night in Oct 2023
Response from Manager on 5 Oct 2023
Hello Kavin,Thank you for sharing this experience with us. We truly value you feedback with regards to our price. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 Terrible

Daron

Stayed 1 night in Jul 2023
Response from Manager on 14 Sept 2023
, Hello Daron, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Hoang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 7 Sept 2023
Hello Hoang,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and reasonable
Great staff, big room, close to everything. Highly recommend.
Stayed 9 nights in Aug 2023
Response from Manager on 1 Sept 2023
Dear Guest,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

10/10 Excellent

MARIANELA, NIXON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Desk clerk friendly.
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hu Marianela,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

6/10 Okay

Minh

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello Minh,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Isaac

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was wonderful, tv kept turning on and off every 4to five minutes, tub was filty, my daughter was playing in the room barefoot on the carpet for ten to fifteen minutes and her feet were filty after that, pool was nice and clean, breakfast was decent but not much of any kind of variety, the lemonade was a1, bagel was fine but not much choice as far as just a plain bagle, slept well, A/c was the best, lots of stores, restaurants, and anything you might need or want within 5miles at most.
Stayed 1 night in Aug 2023
Response from Manager on 16 Aug 2023
Hi Isaac,The cleanliness of our hotel and accommodation is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit.