Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
13371 Fm 1960 Road W, Houston, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 70 out of 145 reviews" "
Rating 8 - Good. 36 out of 145 reviews" "
Rating 6 - Okay. 18 out of 145 reviews" "
Rating 4 - Poor. 10 out of 145 reviews" "
Rating 2 - Terrible. 11 out of 145 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near a freeway and a very large farm to market road and I expected a lot of noise, but it must be well insulated because I didn’t hear a thing. The rooms are large and nicely apportioned. Everything worked in the room. I appreciated how courteous the staff was. It is a slighter older hotel than the others nearby, but it is well kept. There are a few rust stains here and there but no major marks are gouges in walls. If I need to stay in the area again, I’ll definitely stay here, especially since it is so much less expensive.
Stayed 1 night in Apr 2024
Response from Shelby on 16 Apr 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Daedriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels :) it’s so comfy
Stayed 3 nights in Apr 2024
Response from Shelby on 12 Apr 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Gregory Thomas

Travelled with family
Liked: Cleanliness
The hotel was not that good the breakfast was poor. Over the process was good
Stayed 4 nights in Apr 2024
Response from Shelby on 12 Apr 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Gary

Very friendly staff
Stayed 6 nights in Mar 2024
Response from Shelby on 12 Apr 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Daedriel

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel I’ve ever had
Stayed 2 nights in Mar 2024
Response from Shelby on 5 Apr 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Parham

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Shelby on 30 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Morris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Shelby on 20 Mar 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Yadira

Stayed 2 nights in Mar 2024
Response from Shelby on 5 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Becky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 3 nights in Mar 2024
Response from shelby on 20 Mar 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Alexander

Liked: Staff & service
Disliked: Property conditions & facilities
Heating/AC unit not working. Space heater and blankets ! Cannot recommend
Stayed 1 night in Mar 2024
Response from Shelby on 11 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shelby on 2 Mar 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Melissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was fine
Stayed 2 nights in Feb 2024
Response from Shelby on 22 Feb 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Gary Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Feb 2024
Response from Shelby on 10 Feb 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

binh thai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shelby on 22 Jan 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

binh thai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There nothing wrong with the inn it's was a great stay
Stayed 2 nights in Jan 2024
Response from Shelby on 21 Jan 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Fabian, San Antonio

Travelled with family
Liked: Staff & service
Girl that checked us in was great and helpful, guy at front desk the following days and for check out was rude and not friendly at all, other than that, property was average and housekeeping excellent
Stayed 2 nights in Jan 2024
Response from Shelby on 21 Jan 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

10/10 Excellent

Yohely

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Shelby on 21 Jan 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Benedicto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Dec 2023
Response from Shelby on 4 Jan 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Herman

Response from Shelby on 10 Feb 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff is the best the mother and daughter
Stayed 1 night in Dec 2023
Response from Shelby on 15 Dec 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Lauren

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy highway access
Stayed 2 nights in Dec 2023
Response from Shelby on 15 Dec 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Esam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how clean the room was. I didn't like the fact their breakfast was very basic and not as described. Plus, don't refill their menu.
Response from Shelby on 13 Feb 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Alexander James

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Room smelled like cigarettes even though it was a non-smoking room. The bathtub was clogged, everytime I showered, the tub would fill up over my feet. Staff is the only reason I’d even rate this hotel. They were very nice and welcoming.
Stayed 3 nights in Nov 2023
Response from Shelby on 15 Dec 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Zheng

Stayed 2 nights in Nov 2023
Response from Shelby on 4 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Safe Quiet Shopping Dining options Transportation Walkable Convenient Easy Parking Other
Stayed 1 night in Nov 2023
Response from Shelby on 25 Nov 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Daniel

Liked: Staff & service
Listen, I simply needed this place to stay on Thanksgiving evening, as I did not want to drive back home for three hours. It was quiet and comfortable. But it smelled a bit moldy/musty. The bathtub shower curtain was very moldy and a lot of rust and mildew stains, in the shower as well. Other than that not a bad place to sleep for the evening as it’s located right off the freeway and close to everything. Not a horrible place just needs a little TLC and a little more cleanliness. With that being said, I would stay there again Overnight. Parking was plentiful and easy.
Stayed 1 night in Nov 2023
Response from Shelby on 24 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

tanika

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bathrooms was horrible rust everywhere in there especially the shower head and tub
Stayed 2 nights in Nov 2023
Response from Shelby on 24 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Jacob

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Train was going on most of the night, couldn’t get good rest
Stayed 1 night in Nov 2023
Response from Shelby on 24 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Lisa

Stayed 1 night in Nov 2023
Response from Shelby on 24 Nov 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Koffi, Brandywine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was as expected until I got to the bathroom and saw that the bottom of the door 🚪 is was missing part and looked ugly. This may only be for that unit. They could also have done a better job with the shower curtain.
Stayed 4 nights in Nov 2023
Response from Shelby on 24 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Lucina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Shelby on 16 Nov 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Meei-Hua

Stayed 2 nights in Oct 2023
Response from Shelby on 12 Nov 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Miguel

Liked: Staff & service
Disliked: Property conditions & facilities
Overall condition of the room was not good and smelled like smoke
Stayed 5 nights in Oct 2023
Response from Shelby on 14 Oct 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Brienna

Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful.
Stayed 4 nights in Aug 2023
Response from Shelby on 11 Oct 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shelby on 11 Oct 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Brandon

Stayed 6 nights in Sep 2023
Response from Shelby on 20 Sept 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Aderonke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Shelby on 13 Sept 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

8/10 Good

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, breakfast included. Bathtub drain did not close.
Stayed 1 night in Aug 2023
Response from Shelby on 9 Sept 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Lesley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk is the best
Stayed 1 night in Aug 2023
Response from Shelby on 9 Sept 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

OMER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Shelby on 9 Sept 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well situated near shoppings mall and restaurant, the breakfast was average but better than a piece of oatmeal or coffee, nice swimming pool and the weight room as well, staff very friendly and housekeeping was superb (they only clean the third day you check in) but I’d not in downtown Houston so it’s more relaxed and friendly
Stayed 5 nights in Aug 2023
Response from Shelby on 9 Sept 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Shelby on 30 Aug 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Patricia

Disliked: Cleanliness, property conditions & facilities
Door for bathroom broken, unclean bed room and property not maintained
Stayed 4 nights in Aug 2023
Response from Shelby on 23 Aug 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Ssentongo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Shelby on 23 Aug 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

orlando

Business traveller
Liked: Amenities
Good
Stayed 1 night in Aug 2023
Response from Shelby on 23 Aug 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Lanford George

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Shelby on 30 Aug 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Yazmin

Stayed 1 night in Aug 2023
Response from Shelby on 9 Sept 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Marqavion

Stayed 2 nights in Aug 2023
Response from Shelby on 16 Aug 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Danielle

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Shelby on 6 Aug 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Aditya

Stayed 2 nights in Jul 2023
Response from Shelby on 23 Aug 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.