Exterior

Reviews of Best Western Houston Bush IAH Intercontinental Airport Inn

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 144 out of 239 reviews" "
Rating 8 - Good. 63 out of 239 reviews" "
Rating 6 - Okay. 14 out of 239 reviews" "
Rating 4 - Poor. 8 out of 239 reviews" "
Rating 2 - Terrible. 10 out of 239 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from yp on 28 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hotel near the airport, but turns out you hear every flight from the airport and its right n
Stayed 1 night in Mar 2024
Response from yp on 28 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

CHARLES

Liked: Cleanliness, staff & service
Good staff but nothing to do in the area
Stayed 1 night in Mar 2024
Response from yp on 28 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from yp on 28 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Allina

Liked: Cleanliness, staff & service, property conditions & facilities
It was just in the right place the right time.
Stayed 1 night in Mar 2024
Response from yp on 28 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel because it was close to airport and we needed the shuttle because we were returning a rental car and needed the shuttle in the morning. The shuttle was quite convenient and fast both from and to the airport even if the driver made the ride quite wild.
Stayed 2 nights in Mar 2024
Response from yp on 24 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Tamera

Travelled with family
Angel at the front desk is the sweetest! We arrived late and she was so friendly and checked us in quickly. Bed was comfy and I felt like we were 5 minutes from the airport. Shuttle was fast and we will stay here again when catching another overnight flight. Great deal, good shuttle, friendly service and clean stay.
Stayed 1 night in Mar 2024
Response from Yp on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

SHUK YIN TERESA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly
Stayed 1 night in Mar 2024
Response from yp on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property and our room was nice and clean. Staff was friendly! Perfect distance to airport for early flight. But They said breakfast was 6-10 went down at 620ish and No breakfast, not sure if they had it later we went back to sleep. Also Water from the faucet had a bad smell.
Stayed 1 night in Mar 2024
Response from yp on 18 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

2/10 Terrible

Rasika

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from yp on 15 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

John, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The free breakfast was very limited. The thing were the waffles which you made yourself. A few times there were only a few omlettes, sausage or bacon - not enough for the people coming to eat. It would be great to get a better variety of items and to assure that they are fresh and hot. Rooms were great and maid service was fantastic.
Stayed 3 nights in Feb 2024
Response from yp on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Sidney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, good shuttle service.
Stayed 1 night in Feb 2024
Response from yp on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Dec 2023
Response from yp on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from yp on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

2/10 Terrible

Tyler

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from yp on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

2/10 Terrible

Jared

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from yp on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

6/10 Okay

Caitlin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from yp on 27 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Shawna

Liked: Amenities, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024
Response from yp on 25 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from yp on 27 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Maria Estela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a joy to come back.. the beds are amazing, you feel like they were hugging you.
Stayed 1 night in Feb 2024
Response from yp on 23 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

6/10 Okay

Mrray

Stayed 1 night in Feb 2024
Response from yp on 21 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

regina, Taber

Liked: Cleanliness, staff & service, property conditions & facilities
Service is still a priority here. We called because we would be late arriving, after midnight. No problem, would the shuttle still be available, yes no problem. All true. The shuttle picked us up in 5 minutes, check in was done, welcome with a smile and a great room. I felt treated very well. 👍 5 ⭐️ stars plus
Stayed 1 night in Feb 2024
Response from yp on 21 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Yuliang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Feb 2024
Response from yp on 21 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very acceptable hotel. Clean, friendly and helpful.
Stayed 1 night in Feb 2024
Response from Yp on 17 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Hiren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained. Breakfast wes good and prompt time also. Shuttle driver is very friendly.
Stayed 1 night in Jan 2024
Response from Yp on 17 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

eden

Stayed 1 night in Dec 2023
Response from Yp on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Min

Liked: Property conditions & facilities
It is very convenient to the airport with hotel shutter
Stayed 1 night in Feb 2024
Response from yp on 10 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

CHO YU, Sugar Land

Stayed 1 night in Feb 2024
Response from Yp on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Debra

Stayed 1 night in Feb 2024
Response from Yp on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is as very clean and the front deals people were very kind
Stayed 1 night in Jan 2024
Response from yp on 31 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from yp on 31 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Cayro

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough parking space at night. Overall very pleasant place to stay near the Bush Intercontinental Airport.
Stayed 2 nights in Jan 2024
Response from yp on 30 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and friendly. Thank you for 3am shuttle to the airport and early check in during freezing condition. Happy customer, will recommend.
Stayed 1 night in Jan 2024
Response from YP on 26 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from YP on 26 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Diego Vazquez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The steet to get there looks really bad.
Stayed 1 night in Jan 2024
Response from yp on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Graciela, Austin

Stayed 1 night in Jan 2024
Response from YP on 26 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Rhonda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from yp on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Heather

Travelled with group
Hotel was ok.. wasn’t the cleanest.. it was convenient and close to the airport and ok for a 1 night stay.
Stayed 1 night in Jan 2024
Response from yp on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Laura, Houston

Stayed 1 night in Jan 2024
Response from yp on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

regina, Taber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The access street was broken up and entrance to the property was better but not great. Parking was o.k. But the reception and service was great. A , even we were prompted to park in a better spot. The hotel is nice and well kept, so it gives you a good feeling all around. The room also is basic but really good. A for me.
Stayed 1 night in Jan 2024
Response from yp on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

6/10 Okay

Brooke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from yp on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from yp on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2024
Response from yp on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Andre, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A ln excellent hotel to stay before catching a flight at IAH. The room was very spacious, very clean, very nice bathroom. The personnel at the reception very efficient and welcoming, all of this with a smile! And a well organized shuttle to the airport!
Stayed 1 night in Jan 2024
Response from yp on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Carlos, Doha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from yp on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Marcelo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Chose it because of free transfers, but it has limited hours.
Stayed 1 night in Jan 2024
Response from YP on 26 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Lori

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from yp on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Chancely, Mamou

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024
Response from yp on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost perfect. Free shuttle from the airport (have to call for it), it's about 10 minutes' drive. Clean rooms, modern, quiet, friendly staff. No restaurant, but there's a waffle house next door (very basic food) or food delivery businesses nearby with one suggested in-room. Main issue is the room had a very strong cleaning smell. If you're sensitive to scents then this place won't work for you. Otherwise great.
Stayed 1 night in Dec 2023
Response from yp on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Ricardo

Stayed 1 night in Jan 2024
Response from YP on 26 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn