Ratings based on 3,535 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from SG

Close to many shops & near the MTR

Posted 07-Dec-2016
The hotel is conveniently located and there are many shops (money exchange, convenience stores, restaurants, dried goods, wet market, desserts shop & Mcdonalds) around it. Finding food and other services is not a problem. The hotel's deco is tastefully done and the rooms are clean. It was a short walk to the MTR. It was overall a pleasant experience.
4out of 5
by A verified traveller from 東京

Posted 01-Dec-2016
ホテル自体は清潔で、部屋もきれい。従業員は親切。 周りに伝統的な香港の食べ物が多く、とても美味しい。 乾物や生薬の店が多く、漢方薬の材料を手に入れやすい。 海産物の店も多く、日本より種類が多く、安い。 ホテルに近い水街から空港に直通するバスがあり、時間も30分くらい、とても便利。
Comment from Hotel Management
07-Dec-2016 by Bonnie, Hotel Management
Dear YY, Thank you for such a detailed review and the perfect rating which is very encouraging. I am happy to hear that you have enjoyed the service and the distinctive neighbourhood of the hotel, which many guests found it unique and authentic. In the meantime, we look forward to welcoming you back in the near future.
4out of 5
by A verified traveller from Ellesmere England

This was a central location, staff very good,

Posted 24-Nov-2016
Pros: very relaxed atmosphere
Cons: Nothing
Location: Good access to the HK MTR
Every time I asked a question I got a good reply, I really could not fault the staff, room was very clean.
Comment from Hotel Management
28-Nov-2016 by Bonnie, Hotel Management
Dear John, Thank you for staying at Island Pacific Hotel and taking the time to post a review. I am glad to hear that you have enjoyed friendly and helpful service from our teams during your stay. Please rest assured that I have shared your comments with the team and we will continue with our best endeavours in providing quality service to our guests. In the meantime, we look forward to welcoming you back in the near future.
4out of 5
by A verified traveller

Posted 24-Nov-2016
Feel good and clean . The room is enough for me. The bed is comfortable and big.
Comment from Hotel Management
28-Nov-2016 by Bonnie, Hotel Management
Thank you for staying at Island Pacific Hotel and taking the time to post a review. I am happy to hear that you have enjoyed the services from us. In the meantime, we look forward to welcoming you back in the near future.
5out of 5
by A verified traveller from Calgary, AB

Modern, clean hotel with a great location

Posted 22-Nov-2016
Pros: Clean, helpful staff, good view.
Cons: Bedsheets were clean but old, had some holes in them. TV image was unclear, had some static.
Location: Close to MTR and Macau terminal. Lots of local restaurants and cafes nearby. Can also train to HKU or Kennedy Town for even more options.
Our experience was very good from beginning to end. The hotel room was very clean and we had a pleasant view of the harbour. Only taking off a point because the TV image was a bit unclear. Not sure if it was an issue with the TV or the cable connection. Staff were very helpful and responsive to requests. The hotel is just a 5-minute walk from the Sai Ying Pun MTR station so getting around was a breeze. Also very close to the Macau ferry and a 10 minute cab ride from the Airport Express MTR (Hong Kong station).
Comment from Hotel Management
28-Nov-2016 by Bonnie, Hotel Management
Dear Andrew, Thank you for such a detailed review and the perfect rating which is very encouraging. I am glad to hear that you have enjoyed friendly and helpful services from us during your stay. Please rest assured that I have shared your comments with the team and we will continue with our best endeavours in providing quality service to our guests. With regard to your constructive comments on bedsheets and TV images, me and my team will certainly look into this area for improvement. May we look forward to welcoming you back again in the near future.
4out of 5
by A verified traveller

Walking distance to MTR station

Posted 20-Nov-2016
Pros: Very close to the MTR station, and 2 stations away from Central. There are free shuttle bus goes to central every 20 minutes from the Hotel.
Cons: Some of the facilities are quite old, especially on the bathroom
You can have wonderful experience by staying old town of Hong Kong, there are many authentic local cousins nearby, differently a recommend if you want to explore the traditional Hong Kong.
Comment from Hotel Management
23-Nov-2016 by Bonnie, Hotel Management
Thank you for such a detailed review and the perfect rating which is very encouraging. I am glad to hear that you have enjoyed during your stay. Please rest assured that I have shared your comments with the team and we will continue with our best endeavours in providing quality service to our guests. With regard to your constructive comments on in-room facilities, me and my team will certainly look into this area for improvement. May we look forward to welcoming you back again in the near future.
4out of 5
by A verified traveller

Great hotel in central and near MTR

Posted 17-Nov-2016
Pros: Dry goods shopping within walking distance.
The hotel is at a great location within walking distance to MTR and food. The Airport Free shuttle bus takes you directly to the hotel. Good Choice. Good service from the staff. My choice of hotel whenever I visit Hong Kong. However, during this recent trip, realised that the frequency of the hotel shuttle bus schedule (to Shun Tak and Hong Kong MTR) has been reduced and the departure time is later.
Comment from Hotel Management
22-Nov-2016 by Bonnie, Hotel Management
Thank you for staying at Island Pacific Hotel and taking the time to post a review. I am happy to hear that you have enjoyed the service and the distinctive neighbourhood of the hotel, which many guests found it unique and authentic. With regard to your constructive comments on shuttle bus issue, me and my team will certainly look into this area for improvement. May we look forward to welcoming you back again in the near future.
5out of 5
by A verified traveller from Toronto,Canada

Great view!

Posted 15-Nov-2016
Pros: Harbour-view and QUIET sleep
Cons: Bathrobe would have been nice
Really nice hotel. Definitely recommend the "full harbour view" room - it was the best tv day and nite watching all the boats. Liked the location in an authentic neighbourhood - with really easy access to both tram and metro. Soundproofing was amazing - never heard a thing from outside our room.
Comment from Hotel Management
17-Nov-2016 by Bonnie, Hotel Management
Dear jill, Thank you for such a detailed review and the perfect rating which is very encouraging. I am happy to hear that you have enjoyed the service and the distinctive neighbourhood of the hotel, which many guests found it unique and authentic. With regard to your constructive comments on sound proof issue and in-room facilities, me and my team will certainly look into this area for improvement. May we look forward to welcoming you back again in the near future.
3out of 5
by A verified traveller

Added extra chargé for our extra bes

Posted 15-Nov-2016
Was specified in our order that the extra. We was included and then they charged for it!
Comment from Hotel Management
21-Nov-2016 by Bonnie, Hotel Management
Thank you for staying at Island Pacific Hotel and taking the time to post a review. With regard to your constructive comments, me and my team will certainly look into this area for improvement. May we look forward to welcoming you back again in the near future.
5out of 5
by A verified traveller from Orange County, CA

Clean comfortable hotel in a quieter part of HK

Posted 14-Nov-2016
Location: The location is a quieter part of HK where they make their living in traditional trades. But easy access to trains makes it convenient to other areas.
The room was a bit on the small side but not bad for Hong Kong. It was very clean, including the bathroom, and we had a great view of the hatbour. If you don't plan to spend a ton of time in your room, it should be fine. The bathroom amenities are ok, and shampoo and body wash are in a bulk bottle in the shower. The bed was firm, but comfortable for me. Staff were friendly and courteous. A restaurant and bar are onsite for all meals and drinks if you find that convenient. There are also a pool and small gym onsite.
Comment from Hotel Management
16-Nov-2016 by Bonnie, Hotel Management
Dear octrekster, Thank you for such a detailed review and the perfect rating which is very encouraging. I am glad to hear that you have enjoyed friendly and helpful service from our teams during your stay. May we look forward to welcoming you back again in the near future.