Ratings based on 3,719 Verified Reviews

4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jul-2017
Satisfaction and good location for food also transportation.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel, good value for money!

Posted 09-Jul-2017
Location: Close to MTR station and loads of places to eat
A very nice hotel with very friendly staff! The only complain I have is they have a very firm bed so it was not very comfortable for me. Quiet room with ocean view!
Comment from Hotel Management
19-Jul-2017 by Bonnie, Hotel Management
Thank you for staying at Island Pacific Hotel and taking time to post a review with the rating which is very encouraging. I am glad to hear that you have enjoyed during your stay. With regard to your constructive comments on mattress issue, me and my team will certainly look into this area for improvement. May we look forward to welcoming you back again in the near future.
3 out of 5
by A verified traveller

Good location, inexpensive.

Posted 01-Jul-2017
Pros: location.
Cons: health care facility. housekeeping willingness to change sheets every day.
Surprised staff won't change the sheets when you stay there more than 1 night. it was so hot there, that the sheets were... in need of changing. elevator to the fitness facility took 15 minutes, and the facility had just a few cardio machines. No room to stretch either in the room or fitness facility.
Comment from Hotel Management
19-Jul-2017 by Bonnie, Hotel Management
Thank you for staying at Island Pacific Hotel and taking the time to post a review. As we have committed a green initiative, bed sheets changing will not be taken every day. If necessary, please place the Be ECO-friendly card next to your bed and our staff will be happy to serve you. With regard to your constructive comments on gym room facilities issue, me and my team will certainly look into this area for improvement. In the meantime, we look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jun-2017
Close to MTR station and the room is quite clean and conformable.
Comment from Hotel Management
05-Jul-2017 by Bonnie, Hotel Management
Thank you for staying at Island Pacific Hotel and taking time to post a review with the perfect rating which is very encouraging. I am glad to hear that you have enjoyed during your stay. May we look forward to welcoming you back again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Ocean view of working boats. Meh it was ok.

Posted 22-Jun-2017
Pros: Located on the Free Airport Express bus shuttle that comes every 20 minutes. I used this to get to Hong Kong Station and then to where all the fun is
The rooms were clean, service was good. They had free umbrellas you could borrow on rainy days. The bus drove directly into the hotel driveway. Nothing to complain or praise about really.
Comment from Hotel Management
05-Jul-2017 by Bonnie, Hotel Management
Dear Tony, Thank you for staying at Island Pacific Hotel and taking time to post a review with the perfect rating which is very encouraging. I am glad to hear that you have enjoyed during your stay. May we look forward to welcoming you back again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel, very convenient

Posted 11-Jun-2017
I've stayed here 4/5 times now and each time the stat has been really pleasant. The last time I was here the MTR station was not opened, now that it is its brilliant. The rooms are the same as when I first stayed here in 2007/2008 and is due for an upgrade although rooms are still clean and intact. All rooms come with toiletries including toothbrush, toothpaste, shower gel, shampoo etc. There is also a safe, iron and ironing board provided. Friendly staff. Lots of restaurants, supermarkets/convenience stores, fresh fruit stall and bakeries nearby. Would stay here again, highly recommend this- although rooms starting to look a bit dated but understand they are going through a renovation.
Comment from Hotel Management
05-Jul-2017 by Bonnie, Hotel Management
Thank you for staying at Island Pacific Hotel again and taking time to post a review with the rating which is very encouraging. I am glad to hear that you have enjoyed during your stay. With regard to your constructive comments on room condition, me and my team will certainly look into this area for improvement. May we look forward to welcoming you back again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, Great Pool, Great Price

Posted 30-May-2017
Great location, Great Pool, Great Price ! Even locals stay here when overseas visitors come to town !
Comment from Hotel Management
12-Jun-2017 by Bonnie, Hotel Management
Dear HK Expat, Thank you for staying at Island Pacific Hotel and taking time to post a review with the perfect rating which is very encouraging. I am glad to hear that you have enjoyed during your stay. May we look forward to welcoming you back again in the near future.
3 out of 5
by A verified traveller

Centrally located, aged property

Posted 23-May-2017
Very close to MTR and the pier. Excellent place to spend a few nights if you are looking to explore HKG island and taking day trips to nearby islands/Macau. MTR is 3 minutes away while the pier is 15 minutes by foot. There is a free shuttle provided by Airport Express at Hong Kong station, but this is not recommended as this hotel is the last stop. You will spend 30 minutes zig zagging through small streets. Take the MTR from Hong Kong station to the hotel in less then 10 minutes. The room itself is ok but aged. Not the cleanest but not the dirtiest either. The mattress is very firm and feels like having a thin foam padding on top of a board. The drains in the bathroom are clogged. The shower tub does not appear to have been properly cleaned with grim residual spread all over. The staff is very helpful and friendly though. Overall a good choice for a centrally located hotel. Beyond that don't expect too much.
Comment from Hotel Management
31-May-2017 by Bonnie, Hotel Management
Thank you for staying at Island Pacific Hotel and taking the time to post a review. I am happy to hear that you have enjoyed the helpful and friendly service and the distinctive neighbourhood of the hotel, which many guests found it unique and authentic. With regard to your constructive comments on in-room facilities and bathroom’s drainage issue, me and my team will certainly look into this area for improvement. In the meantime, we look forward to welcoming you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Not so friendly but somewhat professional

Posted 18-May-2017
Staffs do not appreciate our stay, but they are definitely not rude either. To me they are just here for business. First day, my room was missing disposable slippers, bathrobes, and smaller towels and I had to ask for them. My stay was definitely comfortable but I hope my visit will be better next time.
Comment from Hotel Management
31-May-2017 by Bonnie, Hotel Management
Dear Traveler #3, Thank you for staying at Island Pacific Hotel and taking time to post a review. In the meantime, we look forward to welcoming you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-May-2017
For me, its location was convenient for my business
Comment from Hotel Management
31-May-2017 by Bonnie, Hotel Management
Thank you for staying at Island Pacific Hotel and taking the time to post a review. In the meantime, we look forward to welcoming you back in the near future.