Ratings based on 3,683 Verified Reviews

4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Centrally located, aged property

Posted 23-May-2017
Very close to MTR and the pier. Excellent place to spend a few nights if you are looking to explore HKG island and taking day trips to nearby islands/Macau. MTR is 3 minutes away while the pier is 15 minutes by foot. There is a free shuttle provided by Airport Express at Hong Kong station, but this is not recommended as this hotel is the last stop. You will spend 30 minutes zig zagging through small streets. Take the MTR from Hong Kong station to the hotel in less then 10 minutes. The room itself is ok but aged. Not the cleanest but not the dirtiest either. The mattress is very firm and feels like having a thin foam padding on top of a board. The drains in the bathroom are clogged. The shower tub does not appear to have been properly cleaned with grim residual spread all over. The staff is very helpful and friendly though. Overall a good choice for a centrally located hotel. Beyond that don't expect too much.
4 out of 5
Recommended
for Everyone
by A verified traveller

Not so friendly but somewhat professional

Posted 18-May-2017
Staffs do not appreciate our stay, but they are definitely not rude either. To me they are just here for business. First day, my room was missing disposable slippers, bathrobes, and smaller towels and I had to ask for them. My stay was definitely comfortable but I hope my visit will be better next time.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-May-2017
For me, its location was convenient for my business
5 out of 5
Recommended
for Everyone
by A verified traveller

good location and good pricing

Posted 15-May-2017
Pros: the 50% discount for the pastries. the cakes are brillant.
Cons: the lighting on the hallway to the room. can be brighter.
good location , with great place to dine for local food. 7 11 near by and staff are very helping
5 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Clean comfortable hotel well placed for MTR

Posted 09-May-2017
Great views of Harbour, close to MTR, buses and tram. Walking distance to Central. Bustling local feel captures the essence of Hong Kong. Staff attentive and friendly
Comment from Hotel Management
16-May-2017 by Bonnie, Hotel Management
Dear Pauline Thank you for staying at Island Pacific Hotel and taking time to post a review with the perfect rating which is very encouraging. I am glad to hear that you have enjoyed during your stay. May we look forward to welcoming you back again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location, wonderful staff

Posted 28-Apr-2017
Pros: Convenient location, very helpful and friendly staff, clean and comfortable rooms
Cons: More English language channels on TV
Location: Good transport connections to the rest of HK for business travellers
I stay at Island Pacific Hotel every time i go to Hong Kong - every two months. Staff are always very helpful and friendly. Rooms are comfortable and clean. My only complaint is that there could be more English language channels on the TV.
Comment from Hotel Management
16-May-2017 by Bonnie, Hotel Management
Thank you for staying at Island Pacific Hotel and taking time to post a review with the rating which is very encouraging. I am glad to hear that you have enjoyed during your stay. With regard to your constructive comments on TV channel issue, me and my team will certainly look into this area for improvement. May we look forward to welcoming you back again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Worth the extra money for harbor view

Posted 25-Apr-2017
Pros: View, friendly staff
The hotel is very clean, practical and pleasant. Check-in is quick and easy, the bell-hop helped with luggage right outside when the taxi pulled up to the door. Worth the extra money for the harbor view -- the room is small but very efficient and you don't feel cramped at all because of the expansive view. There is very affordable and tasty Cantonese BBQ at a friendly and unassuming shop right at the corner, a 7-11 for drinks and snacks, and a small refrigerator in the room. The hotel is close to the Island Line transit stop so it's convenient to get to Central and Star Ferry. The hotel makes you feel absolutely at home in Hong Kong and I miss it already after leaving today. I'm definitely looking forward to going back.
Comment from Hotel Management
05-May-2017 by Bonnie, Hotel Management
Dear James, Thank you for such a detailed review and the perfect rating which is very encouraging. I am glad to hear that you have enjoyed helpful service during your stay. Please rest assured that I have shared your comments with the team and we will continue with our best endeavours in providing quality service to our guests. May we look forward to welcoming you back again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Nice and comfy!

Posted 28-Mar-2017
Location: For brunches and bars, check out High Street or 1st/2nd/3rd Street just nearby. Otherwise, Sai Yin Pun is close to Central and Sheung Wan!
Super comfortable space and great service. It's a really good option within budget. Just a note that the room was a little small but it's manageable. :)
Comment from Hotel Management
12-Apr-2017 by Bonnie, Hotel Management
Dear Camy, Thank you for staying at Island Pacific Hotel and taking time to post a review with the perfect rating which is very encouraging. I am glad to hear that you have enjoyed during your stay. May we look forward to welcoming you back again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller from W

Fantastic hotel.

Posted 23-Mar-2017
Very welcoming and accommodating. The place was spotless. Amazing room with the most stunning views. Incredibley comfortable bed. Loved everything about this hotel
Comment from Hotel Management
31-Mar-2017 by Bonnie, Hotel Management
Dear Emily, Thank you for staying at Island Pacific Hotel and taking time to post a review with the perfect rating which is very encouraging. I am glad to hear that you have enjoyed during your stay. May we look forward to welcoming you back again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveller from California- USA

Layover

Posted 20-Mar-2017
I had a 18 hr layover and stayed here. I.P. Was an excellent choice. Very clean and staff extremely friendly. Couldn't ask for better. I ate locally so if your eating nearby, all restaurants close at 11:00p but had many different types of foods to choose from in close proximity. Thank you I.P
Comment from Hotel Management
31-Mar-2017 by Bonnie, Hotel Management
Dear Robert, Thank you for staying at Island Pacific Hotel and taking the time to post a review. I am happy to hear that you have enjoyed the service and the distinctive neighbourhood of the hotel, which many guests found it unique and authentic. In the meantime, we look forward to welcoming you back in the near future.