Outdoor pool, pool umbrellas, pool loungers

Reviews of Eaton HK

4 out of 5
Eaton HK
380 Nathan Road, Jordan, Kowloon

Reviews

8.6

Excellent

Rating 10 - Excellent. 504 out of 1020 reviews" "
Rating 8 - Good. 360 out of 1020 reviews" "
Rating 6 - Okay. 85 out of 1020 reviews" "
Rating 4 - Poor. 41 out of 1020 reviews" "
Rating 2 - Terrible. 30 out of 1020 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

ZSOLT

Liked: Cleanliness, amenities
Overall a nice hotel but overpriced for what it is. The room was much smaller than the photos online indicated. I had a few hours between checkout and my flight and asked if I could wait by the pool but this was rejected. This has never been an issue with other hotels and the way FOH house handled it was disappointing. The check-out was also quite abrupt. Breakfast was good though.
Stayed 1 night in Mar 2024
Response from Ivan Cheung, Director of Rooms on 26 Mar 2024
Thank you for your time of sharing your experience and we shall look into it for better improvement.

10/10 Excellent

JENNIFER, Winnipeg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were quick and helpful. Very fun place. The food hall was amazing! Rooms are clean and quiet hallway. Loved the amenities, such gorgeous scents. Very happy to be in the middle of the area and have a quiet spot to relax in.
Stayed 2 nights in Mar 2024
Response from Ivan Cheung, Director of Rooms on 26 Mar 2024
Thank you for your comment and look forward to see you again.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value…convenient public transportation options
Stayed 6 nights in Mar 2024
Response from Ivan Cheung, Director of Rooms on 26 Mar 2024
Thank you for your comment and look forward to see you again.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and check-out. Booked two rooms and managed to have them next to each other. Several dining options and must admit the Yat Tung Heen Restaurant food was flawless. Haven't tasted better food anywhere else. Very helpful staff. Rooftop pool was lovely and warm. Glass lift gave you a great view. Rooftop bar was enjoyable too.
Stayed 2 nights in Mar 2024
Response from Ivan Cheung, Director of Rooms on 19 Mar 2024
Thank you for your time and look forward to see you again in Eaton HK.

6/10 Okay

John

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is our 4th time at the Eaton in Hong Kong and as expected it was good. The price is ok for the area, the hotel is clean and well kept, and the staff was helpful and accommodating. We will certainly stay there again on our next trip to Hong Kong and recommend the hotel for family stays.
Stayed 2 nights in Mar 2024
Response from Ivan Cheung, Director of Rooms on 19 Mar 2024
Thank you for your time and look forward to see you again in Eaton HK.

10/10 Excellent

Soon Kian Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, clean, convenient, near train station.
Stayed 6 nights in Feb 2024
Response from Ivan Cheung, Director of Rooms on 14 Mar 2024
Thank you for your time of sharing your stay experience and look forward to see you again in the future.

10/10 Excellent

Tim

Clean. Friendly staff. Middle of shopping area
Stayed 2 nights in Mar 2024
Response from Ivan Cheung, Director of Rooms on 14 Mar 2024
Thank you for your time of sharing your stay experience and look forward to see you again in the future.

10/10 Excellent

Hee Meng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access as airport bus A21 is nearby for both arriving and leaving.
Stayed 4 nights in Mar 2024
Response from Ivan Cheung, Director of Rooms on 14 Mar 2024
Thank you for your time of sharing your stay experience and look forward to see you again in the future.

8/10 Good

Tan

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024

8/10 Good

Kam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located in area with easy access to public transportation, restaurants and shopping.
Stayed 4 nights in Feb 2024
Response from Ivan Cheung, Director of Rooms on 14 Mar 2024
Thank you for your time of sharing your stay experience and look forward to see you again in the future.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Rosanne

Travelled with partner
Liked: Amenities
Friendly and helpful staff
Stayed 2 nights in Feb 2024
Response from Ivan Cheung, Director of Rooms on 14 Mar 2024
Thank you for your time of sharing your stay experience and look forward to see you again in the future.

2/10 Terrible

Bess yan

Stayed 3 nights in Feb 2024

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we did like the property location and the staff were good. we didnt like the very small room I have stayed 3 previous times and the rooms were a lot better We didnt like the breakfast arrangements, the room was very cold with the airconditioning. the food was spread around over a big area and by the time we made our selection and got back to our table was nearly cold which was not helped by the enameled metal plates. The staff were constantly trying to clear our table which gave us no time to relax over breakfast .
Stayed 3 nights in Feb 2024
Response from Ivan Cheung, Director of Rooms on 14 Mar 2024
Thank you for your time of sharing your stay experience and look forward to see you again in the future.

8/10 Good

Jose

Small room
Stayed 1 night in Feb 2024
Response from Ivan Cheung, Director of Rooms on 19 Mar 2024
Thank you for your time and please note that we have rooms with different size for your option. Look forward to see you again.

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worked in the room. Hot and cold water excellent
Stayed 5 nights in Feb 2024
Response from Ivan Cheung, Director of Rooms on 14 Mar 2024
Thank you for your time of sharing your stay experience and look forward to see you again in the future.

8/10 Good

Hoi Man

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The lobby… is a little absurd. I don’t know why every time when we need to go back to hotel room and we have to go through a lot of smoking people. This is absolutely not good for toddlers in baby cars.
Stayed 6 nights in Feb 2024
Response from Ivan Cheung, Director of Rooms on 14 Mar 2024
Thank you for your time of sharing your stay experience.

10/10 Excellent

Franco, Agoura Hills

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is extremely small even measuring under the Hong Kong Standard. However, the breakfast is rated one of the best. Mr. Wu who managed Astor is professional and helpful. Many shopping and eating options can be found around the hotel.
Stayed 1 night in Feb 2024
Response from Ivan Cheung, Director of Rooms on 14 Mar 2024
Thank you for your time of sharing your stay experience and look forward to see you again in the future.

10/10 Excellent

Andy, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient hotel. Everything is good, and the swimming pool is a big plus. Staff and friendly & helpful. Bathrooms are a little tired in the twin rooms, but perfectly functional.
Stayed 7 nights in Feb 2024
Response from Ivan Cheung, Director of Rooms on 14 Mar 2024
Thank you for your time of sharing your stay experience and look forward to see you again in the future.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities. Very good value and rooms were well maintained and very clean.
Stayed 7 nights in Feb 2024
Response from Ivan Cheung, Director of Rooms on 14 Mar 2024
Thank you for your time of sharing your stay experience and look forward to see you again in the future.

8/10 Good

Ho Ming

Liked: Cleanliness, amenities, property conditions & facilities
Good in general, but nobody answered the room service/concierge line.
Stayed 2 nights in Feb 2024
Response from Ivan Cheung, Director of Rooms on 14 Mar 2024
Thank you for your time of sharing your stay experience and look forward to see you again in the future.

10/10 Excellent

Bettina, Auckland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super sustainable hotel suitable for those traveling as a family, with friends or as an individual. Highly recommended because it’s accessible to MTR and Temple Street Market. Would be my choice to stay if I visit HK again. Thanks Eaton Crew!
Stayed 2 nights in Jan 2024
Response from Ivan Cheung, Director of Rooms on 14 Mar 2024
Thank you for your time of sharing your stay experience and look forward to see you again in the future.

10/10 Excellent

Zhao Yu

Stayed 4 nights in Feb 2024

10/10 Excellent

Lincan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, within walking distance to everywhere. Will def book again
Stayed 1 night in Feb 2024
Response from Ivan Cheung, Director of Rooms on 13 Feb 2024
Thank you for your time of sharing the stay experience.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Annie Cho Shun, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2024

8/10 Good

Lenny

Travelled with partner
Liked: Amenities
Good location.
Stayed 3 nights in Jan 2024
Response from Ivan Cheung, Director of Rooms on 15 Feb 2024
Thank you for your sharing and look forward to see you again in Eaton.

10/10 Excellent

KELLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good and location is convenient.
Stayed 8 nights in Jan 2024
Response from Ivan Cheung, Director of Rooms on 13 Feb 2024
Thank you for your time of sharing the stay experience.

10/10 Excellent

Tseten

Excellent
Stayed 2 nights in Jan 2024
Response from Ivan Cheung, Director of Rooms on 13 Feb 2024
Thank you for your time of sharing the stay experience.

10/10 Excellent

Fabian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice and well located hotel in Kowloon. The rooms are normal Hong Kong size (rather small) but the hotel has amazing buffets, a great bar, and very good facilities. If that is something you're looking for, this is definitely the place to stay.
Stayed 1 night in Jan 2024
Response from Ivan Cheung, Director of Rooms on 13 Feb 2024
Thank you for your time of sharing the stay experience.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Harvey Thompson, General Manager on 25 Jan 2024
Thank you for choosing Eaton HK, and for taking the time out of your day to leave a review. We're happy to hear that you had a good stay and look forward to hosting you again in the future! You're always welcome at Eaton HK.

10/10 Excellent

CHONG, monmouth junciton

Liked: Cleanliness, property conditions & facilities
excellent all around
Stayed 2 nights in Jan 2024
Response from Ivan Cheung, Director of Rooms on 24 Jan 2024
Thank you for your time of sharing your experience.Look forward to see you again.

10/10 Excellent

Sau Sau Cecile, Halifax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the vibe and service of the hotel, which is conveniently located in the heart of Kowloon. The staff were very helpful. Enjoyed the stay here and will be back.
Stayed 5 nights in Jan 2024
Response from Ivan Cheung, Director of Rooms on 24 Jan 2024
Thank you for your time of sharing your experience.Look forward to see you again.

8/10 Good

Yam Hui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility to transport and many amenities around this hotel. Many eateries and clean hotel
Stayed 2 nights in Jan 2024
Response from Ivan Cheung, Director of Rooms on 24 Jan 2024
Thank you for your time of sharing your experience.Look forward to see you again.

10/10 Excellent

GRACEXIAOOU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Harvey Thompson, General Manager on 25 Jan 2024
Thank you for choosing Eaton HK, and for taking the time out of your day to leave a review. We're happy to hear that you had a good stay and look forward to hosting you again in the future! You're always welcome at Eaton HK.

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From Hong Kong airport to Hotel get A21 is convenient. Walk 5-10 minutes to subway stations. Walking distance to Temple Street. Stuffs are very nice.
Stayed 3 nights in Dec 2023
Response from Ivan Cheung, Director of Rooms on 9 Jan 2024
Thank you for your time of sharing your stay experience and look forward to see you again in the future.

10/10 Excellent

JORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Harvey Thompson, General Manager on 25 Jan 2024
Thank you for choosing Eaton HK, and for taking the time out of your day to leave a review. We're happy to hear that you had a good stay and look forward to hosting you again in the future! You're always welcome at Eaton HK.

8/10 Good

Peng Chon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a dog barking right beside my room. I do not understand why the hotel allow a guest to bring in dog. Totally dissapointed.
Stayed 5 nights in Dec 2023
Response from Ivan Cheung, Director of Rooms on 9 Jan 2024
We wish to offer our apologies for the experience.Please note that we have conveyed your comment to relate department head for all possible solutions.

6/10 Okay

TAN CHEE

Stayed 8 nights in Dec 2023

10/10 Excellent

Suchada

Stayed 3 nights in Dec 2023
Response from Harvey Thompson, General Manager on 25 Jan 2024
Thank you for choosing Eaton HK, and for taking the time out of your day to leave a review. We're happy to hear that you had a good stay and look forward to hosting you again in the future! You're always welcome at Eaton HK.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and excellent service from the front desk. It’s a very convenient location as there’s an entire food hall floor within the building with many food options if you don’t want to leave the hotel. Bath tub and large toilet area was great, and the room space was sufficient for 3 pax. Would recommend!
Response from Ivan Cheung, Director of Rooms on 31 Dec 2023
Thank you for your time of sharing your stay experience and look forward to see you again in the future.

8/10 Good

Wong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in room 06 instead of the previous room 31 …… happy with the new room which is newly renovated n bright !!!! Wish to stay in the same room again next year !!!
Stayed 4 nights in Dec 2023
Response from Ivan Cheung, Director of Rooms on 29 Dec 2023
Thank you for your time of sharing your feedback.We look forward to see you again.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Response from Ivan Cheung, Director of Rooms on 15 Feb 2024
Thank you for your sharing and look forward to see you again in Eaton.

10/10 Excellent

Richard

Liked: Cleanliness
Disliked: Amenities
Rooms were too cool. No heat only HVAC. One day the room got down to 63 Degrees Fahrenheit when temperature was 68 at street level.
Stayed 4 nights in Dec 2023
Response from Ivan Cheung, Director of Rooms on 29 Dec 2023
Thank you for your time of sharing your feedback and we wish to offer our sincere apologies.

8/10 Good

Wai Man

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Harvey Thompson, General Manager on 25 Jan 2024
Thank you for choosing Eaton HK, and for taking the time out of your day to leave a review. We're happy to hear that you had a good stay and look forward to hosting you again in the future! You're always welcome at Eaton HK.

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
security is good. Front desk staff are kind and friendly. convenient traffic between airport and Hotel.
Stayed 3 nights in Dec 2023
Response from Ivan Cheung, Director of Rooms on 29 Dec 2023
Thank you for your sharing and look forward to see you again.

10/10 Excellent

Boon Hau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Jorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Nice hotel in good location. Experienced some poor service; we had ordered breakfast for a specific date, but when showing up was told we didn't. Complaining to reception they stated it was on another date, despite I could show on black and white the reservation with breakfast on hotel.com. Breakfast we got a day later was nice though. We particularly enjoyed the pool which was a relaxing place to spend some time.
Stayed 1 night in Oct 2023
Response from Ivan Cheung, Director of Rooms on 29 Dec 2023
Thank you for your time of sharing and we wish to offer our deepest apologies for that.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant & Comfortable Stay
I recently had the pleasure of staying at the Eaton Hotel in Hong Kong, which exceeded all my expectations. From the moment I walked in, the staff's hospitality was exceptional. The room was impeccably clean and offered various amenities. The hotel's central location made it incredibly convenient to explore Hong Kong's vibrant neighbourhoods and cultural attractions. What stood out most was the attention to detail in every aspect of my stay. The amenities were top-notch, and the facilities, including the gym and pool, were well-maintained. Overall, my experience at this hotel was nothing short of outstanding. The combination of exceptional service, a prime location, and luxurious accommodations made my trip to Hong Kong truly memorable. I highly recommend this hotel to anyone looking for a delightful and comfortable stay in the heart of this dynamic city.
Stayed 3 nights in Dec 2023
Response from Ivan Cheung, Director of Rooms on 29 Dec 2023
Thank you for your sharing and look forward to see you again.