Terrible Location - I booked the hotel thinking its a wildlife resort, after looking at the pictures and description on hotels website... but this is a hotel located near the river the Jungle is far from the hotel location
Rooms - Hotel rooms are very very small and does not offer amenities or any specific service when compared to the high price they charged for the room, its a very very average budget category property charging rates of a luxury hotel or a 5 star, just exploit the customers as there are not many options in this location. Very very bad product does not deserve the price they charge
Rules at the hotel - BF, Lunch timings are 2 hours each, pre and post these timings as per the staff only Sandwiches or pizza will be served and since the hotel is in a remote location you will not have any other option to eat
Food Quality - They charged price of a 5 star resort approx Rs. 1000 for a pizza and served a Pizza made on Pizza Base bought from a cheap local grocery store, cheap processed cheese and tomato ketchup - even a road side stall will do a better quality product as compared to their food
Staff - The Sales Head of The Serai Group is very very rude and ill mannered person, we made a request and he started shouting on my wife
Book only if you have money to waste