Free daily continental breakfast

Reviews of Quality Inn New Columbia–Lewisburg

2.5 out of 5
Quality Inn New Columbia–Lewisburg
330 Commerce Park, New Columbia, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 318 out of 892 reviews" "
Rating 8 - Good. 360 out of 892 reviews" "
Rating 6 - Okay. 136 out of 892 reviews" "
Rating 4 - Poor. 51 out of 892 reviews" "
Rating 2 - Terrible. 27 out of 892 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Really comfortable beds; this was my second stay and glad for it. Unfortunately, you can't control the people around you who show up at 1:30 am and run from room to room, talking and slamming doors, so that took away from the stay but certainly isn't the hotel's fault. Now that the B&B that used to be in Lewisburg has closed, this has become my go-to when I need a place for the night.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,Thank you for your positive review and for choosing to stay with us again. We're delighted to hear that you found our beds comfortable and that you enjoyed your stay overall. We apologize for any disturbance caused by other guests, and while it's beyond our control, we appreciate your understanding. We're honored to be your go-to place in Lewisburg, and we look forward to welcoming you back for many more comfortable stays in the future.Sincerely, Hotel Manager

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It took us over 35 minutes to check in- as we waited in line. There were water stains all over ceiling. Room has some large pice of equipment sitting in it-not sure if if was a dehumidifier, air conditioner, freezer…right on floor when we walked in room. Very odd. Room was gross there was no way that comforter had been cleaned in weeks- a wrinkly mess. We literally stayed there for half hour (hour including wait time in line for keys) and left to find another hotel. The pictures online and reviews must be very outdated. Do not recommend
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,We apologize for the inconvenience and disappointment you experienced during your recent stay with us. What you described does not meet our standards, and we're truly sorry for the cleanliness issues and the delay in check-in. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. We understand your frustration and regret that we were unable to provide you with a satisfactory experience. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful front staff during an extremely busy sports meets weekend. Mechanical troubles of hot water on the other wing, left some people grumbling but the staff handled this well. Bed perfect. Breakfast variety great.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a pleasant experience with our front staff and enjoyed our comfortable beds and breakfast variety. We apologize for any inconvenience caused by the mechanical issues with the hot water and appreciate your understanding. Your satisfaction is important to us, and we're glad we could handle the situation well. We hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Alyssa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet, staff was awesome!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Guest,Thank you for your review on Hotels.com. We are pleased that you were largely satisfied with your stay. If there are areas where we can improve, please let us know. Your opinion is important to us and we hope to welcome you back soon to make your next stay even more enjoyable.Sincerely, Hotel Manager

10/10 Excellent

Sun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location in and out Good service and parking lot 👍
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your excellent review! We're delighted to hear that you enjoyed our convenient location, good service, and ample parking. Your positive feedback is greatly appreciated, and we look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Good

Katrina

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you had a positive experience overall. If there are any specific areas where we can improve and earn a higher rating next time, please feel free to share your suggestions with us. We value your input and hope to provide you with an even better experience during your next stay.Sincerely, Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet, and easy. Convenient location right off the highway
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a pleasant and peaceful stay with us. Our team is delighted that you found our location convenient and your experience enjoyable. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
It was in a town that I had never been to before.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your positive review! We're glad to hear that you had the opportunity to explore a new town during your stay with us. If you ever find yourself in the area again, we'd love to welcome you back for another great experience.Sincerely, Hotel Manager

8/10 Good

David

Travelled with partner
Automatic door was not working just a nuisance not a problem
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience overall. We apologize for the inconvenience caused by the automatic door not working properly. Your comments help us improve, and we'll address this promptly to ensure a smoother experience for our guests in the future.Sincerely, Hotel Manager

6/10 Okay

Scot

Travelled with family, Business traveller
Liked: Cleanliness
We booked the room for sleep to break up a long drive. We woke up to a toilet that would not flush in the morning…when I reported it to the front desk they were kind of aloof and just said, oh ok, thanks for letting us know. At least we got some sleep.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered with the toilet in your room. Your feedback is valuable, and we will address this issue with our team to ensure it is promptly resolved. We regret any lack of responsiveness from our front desk staff and will use your comments to improve our service. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely, Hotel Manager

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes, this is an older hotel. Yes, it could use some updates. But it was clean and comfortable ad affordable. I would recommed this hotel. The staff were very nice!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Guest,Thank you for your review. We're glad to hear that you found our hotel clean, comfortable, and affordable. Providing a pleasant experience for our guests is our priority, and we're delighted that our staff contributed positively to your stay. We appreciate your recommendation and your understanding of the older hotel's condition. If there's anything more we can do to improve your experience, please let us know. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Amy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I was pleased with thr cleanliness of the hotel. I am pretty picky and wasn't disappointed. I was happybwith everythiglng except the unlocked external door. Anyone could come in or out of the hotel without a problem. The door didnt even clasp sut and you could see even from a distance that it was open so anyone could just come in. I felt unsafe and of course didnt sleep well.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Dear Guest,Thank you for your review. We're glad to hear that you were pleased with the cleanliness of the hotel. However, we apologize for the inconvenience and concern caused by the unlocked external door. Ensuring the safety and security of our guests is a top priority, and we take your feedback seriously. We will address this issue immediately to prevent any future occurrences and to ensure a comfortable and secure stay for all our guests. We appreciate your valuable input and hope to have the opportunity to welcome you back for a much-improved experience.Sincerely, Hotel Manager

8/10 Good

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is an older property that is in very good condition and cleanliness is clearly a priority. Despite being out of the room by 9 AM every day, I received no housekeeping service during my stay. The queen bed had a definite sag in the middle. The heat/AC unit was quiet and the room was comfortable. Overall, a good value.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel to be in good condition and cleanliness to be a priority. However, we apologize for the oversight regarding the housekeeping service during your stay. Rest assured, we will address this issue with our team to ensure it does not happen again in the future. We also apologize for any discomfort caused by the sagging in the bed. Your comments are valuable to us as we strive to provide a comfortable and pleasant experience for all our guests. We're pleased to hear that you found the room comfortable overall and that you considered it to be a good value. We appreciate your input and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean. Good price. Nice breakfast included. Local newspaper provided. Do not like that the outside side doors are not locked.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,Thank you for your positive review! We're glad to hear that you found our staff friendly, the hotel clean, and the price reasonable. We appreciate your feedback regarding the outside side doors and will take it into consideration for the safety and security of our guests. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Levi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Actually one of the most comfortable beds I’ve had in a hotel. Check in was was very friendly too.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for your positive review! We're thrilled to hear that you found our beds comfortable and that you had a friendly check-in experience. Providing a comfortable stay and excellent service are our top priorities, and we're glad we could meet your expectations. We hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

4/10 Poor

Nicole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water. Says hot breakfast. There is not a hot breakfast. Breakfastwas very limited and not good at all. We left and went elsewhere. Asked for compensation since we had to leave without showers and were refused
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay regarding the hot water and breakfast. Your feedback is important to us, and we'll address these issues promptly to ensure improvements are made. Regarding your request for compensation, please contact us directly so we can assist you further. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The road up to the motel is rather obscure and rough.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 6 Mar 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience you experienced with the road leading to our motel. We will take your comments into consideration as we strive to improve our guests' experiences. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We appreciate your input and hope to welcome you back for another pleasant stay.Sincerely, Hotel Manager

10/10 Excellent

James, Lindenhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Easy, clean and inexpensive
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Mar 2024
Dear James,Thank you for your perfect rating! We're pleased to hear that you found your stay easy, clean, and inexpensive. Providing a hassle-free experience at an affordable price is important to us, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Jean-Marie, Mount Vernon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. Really nice pillows and sufficient number of towels. Decent breakfast. Easy driving distance to shops. Only reason it doesn't rate 5 stars is that the beds were full size instead of queen. Would definitely stay again if in the area.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Guest,Thank you for your review on Expedia. We're delighted to hear that you had a comfortable stay and enjoyed our amenities, including the pillows, towels, and breakfast. We appreciate your feedback regarding the bed size and will take it into consideration for future improvements. It's great to hear that our location was convenient for your needs, and we look forward to welcoming you back on your next visit to the area.Sincerely, Hotel Manager

8/10 Good

Christopher

Travelled with family
Liked: Staff & service, amenities
The welcoming staff put as at ease but the over use of print outs hung on the walls for room info and pad lock on the bar doors made you feel leaving a bit uncomfortable. Upon checking in my family member said the room smelled and we noticed a dehumidifier unplugged in the front hallway. The window sills had major cobwebs that hadn't been dusted and the TV stand was breaking apart at the seams. This place could do so much better with just a little more TLC as our stay was quiet, comfortable and staff was very nice.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 6 Feb 2024
Dear Guest,Thank you for sharing your feedback. We're glad to hear that our welcoming staff put you at ease and that you found your stay quiet, comfortable, and the staff very nice. However, we apologize for the issues you encountered with the cleanliness and maintenance of your room. Your comments are important, and we will address them with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,Thank you for your 5-star rating on Expedia! We're pleased to hear that you found our hotel clean and quiet. If there's anything specific you enjoyed about your stay or if you have any suggestions, feel free to share. We appreciate your positive feedback and hope to welcome you back for another pleasant experience.Sincerely, Hotel Manager

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,Thank you for your excellent rating on Expedia! We appreciate your positive feedback. If there's anything specific you enjoyed about your stay or if you have any suggestions, feel free to share. We value your support and look forward to welcoming you back for another fantastic experience.Sincerely, Hotel Manager

10/10 Excellent

Helbert, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to take a rest within family
Stayed 1 night in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Dear Guest,Thank you for your positive review. We're delighted to hear that you found our hotel to be a nice place to rest with your family. Your satisfaction is important to us, and we appreciate your feedback. If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please let us know. We look forward to welcoming you and your family back.Sincerely, Hotel Manager

8/10 Good

TINETTE

Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Mar 2024
Dear Guest,Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience during your stay. Your feedback is important to us as we continually strive to improve our services and facilities. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 18 Jan 2024
Dear Guest,Thank you for taking the time to give us a perfect 10 out of 10 on Hotels.com! We appreciate your positive feedback and are delighted to know that you had an excellent experience during your stay. If there are specific aspects that stood out to you or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Ben

Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Guest,Thank you for your perfect 10/10 rating. We appreciate your positive feedback and hope you had a wonderful stay. If you have any specific comments or suggestions, please feel free to share them with us. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Yanly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for your perfect 10 out of 10 rating on Hotels.com! We're thrilled to receive such positive feedback. If there's anything specific you enjoyed about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 Excellent

Nina

Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Guest,Thank you for your perfect 5 out of 5 rating on Expedia! We appreciate your positive feedback. If you have any specific comments or suggestions to share, we'd love to hear them. Your satisfaction is important to us, and we look forward to welcoming you back for another excellent stay.Sincerely, Hotel Manager

10/10 Excellent

tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. Nice complimentary breakfast. The road leading to the parking lot was not lit and I drove right by, needs a light
Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our staff helpful and friendly, and you enjoyed the complimentary breakfast. We appreciate your suggestion regarding the road leading to the parking lot, and we'll certainly take it into consideration for improvement. We look forward to the pleasure of welcoming you back for another great stay.Sincerely, Hotel Manager

8/10 Good

Mohan

Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

2/10 Terrible

Dishay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very nice property but need to train staff called yesterday before making booking and was told I would be able to get late check-out because I knew I would have a late check-in but when I arrived was told would not be able too
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Guest,Thank you for sharing your feedback about your recent experience. We apologize for any miscommunication regarding late check-out. Your comments are valuable, and we will use them to improve our communication and training processes. We understand the importance of providing accurate information to our guests, and we're sorry for any inconvenience this may have caused. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

JOYCE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 26 Dec 2023
Dear JOYCE,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Manuel

Business traveller
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 16 Dec 2023
Dear Guest, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 15 Dec 2023
Dear Guest,Thank you for giving us a perfect 10 out of 10. We're thrilled to learn that you had a wonderful experience during your stay. If there are any specific highlights you'd like to share or if there's anything we can do to make your future visits even more enjoyable, please feel free to let us know. We appreciate your positive feedback and look forward to welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 Excellent

Calvin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 13 Dec 2023
Dear Guest,Thank you for taking the time to rate us 5 out of 5 We appreciate your positive feedback. If there are any specific aspects you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to the opportunity to welcome you back for another great experience in the future.Sincerely, Hotel Manager

6/10 Okay

Robert

Travelled with family
Not bad for the cost
No frills, but acceptable for the cost.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 8 Dec 2023
Dear Guest,Thank you for your feedback. We appreciate your understanding of our no-frills approach and are glad to hear that you found our accommodations acceptable for the cost. If there are specific areas where we can enhance your experience or if you have any suggestions, please feel free to share. We value your patronage and hope to welcome you back for future stays.Sincerely, Hotel Manager

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities
It is close to I-80. Easy to get on and off I-80.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 6 Dec 2023
Dear Guest,Thank you for sharing your positive feedback. We're glad to hear that our hotel's proximity to I-80 and the easy access made your stay more convenient. Providing a convenient and accessible location for our guests is important to us. If there's anything else you'd like to share or if there's anything we can do to enhance your experience further, please feel free to let us know. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Good

Richard

Travelled with family
Clean but not cleaned
Room was clean, but not fully cleaned. Soda can on the window ledge and candy wrappers on floor by bed
Stayed 1 night in Dec 2023
Response from Hotel Manager on 6 Dec 2023
Dear Guest,Thank you for bringing this matter to our attention, and we sincerely apologize for any oversight in the cleanliness of your room. This does not meet the standards we strive to maintain, and we regret any inconvenience caused. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure that such oversights do not occur in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is very clean. The gentleman at the desk was very friendly and helpful. The attached Bonanza restaurant is very convenient.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 30 Nov 2023
Dear Guest,We're thrilled to hear that you had a positive experience during your stay. It's wonderful that you found everything very clean and that the gentleman at the desk was friendly and helpful. We're also glad you found the attached Bonanza restaurant convenient. We appreciate your feedback and look forward to welcoming you back.Sincerely, Hotel Manager

6/10 Okay

Eileen

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room was dusty and dirty. Guests did not enter rooms through the main lobby but through side doors. Some of those side doors were unlocked - so a safety issue.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 30 Nov 2023
Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay and any concerns about safety. Your feedback is crucial to us, and we take these matters seriously. We will address the cleanliness concerns with our housekeeping team and ensure that all safety measures, including door security, are properly maintained. If there's anything specific you would like to share or if there's a way we can make amends, please contact us directly. Your comfort and safety are our top priorities.Sincerely, Hotel Manager

8/10 Good

Surinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 30 Nov 2023
Dear Guest,Thank you for taking the time to leave a review. We appreciate your feedback and would love to know more about your experience. If there's anything specific you enjoyed or any areas where we can improve to earn a full 5-star rating in the future, please let us know. We value your input and hope to have the pleasure of hosting you again.Sincerely, Hotel Manager

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 30 Nov 2023
Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and the price very reasonable. My favorite part of the stay was the breakfast room, particularly Emma the woman who sets the breakfast room up. She is a treasure and represents your brand well.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 23 Nov 2023
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you found your room clean, the price reasonable, and enjoyed your breakfast experience, especially with Emma. We appreciate your kind words about her and are proud to have her represent our brand. If there's anything more we can do to make your future stays even better, please let us know. We look forward to welcoming you back.Sincerely, Hotel Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 20 Nov 2023
Dear Guest,Thank you for your perfect 10 out of 10 rating! We're delighted to hear that you had an excellent experience during your stay. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything specific you enjoyed or if you have any suggestions, feel free to let us know. We look forward to welcoming you back for another outstanding visit.Sincerely, Hotel Manager

6/10 Okay

david

Liked: Cleanliness
Stayed 7 nights in Oct 2023
Response from Hotel Manager. on 13 Nov 2023
Dear david,Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the clean and quiet room, also the fact that we could walk outside and enjoy the fresh country air. Having the Bonanza restaurant adjoining was great.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 4 Nov 2023
Dear Guest,We're delighted to hear that you enjoyed your stay with us. It's great that you found your room clean and quiet and that you were able to enjoy the fresh country air. We're also pleased to know that the proximity of the Bonanza restaurant added to your experience. Your feedback is appreciated, and we look forward to serving you again on your next visit.Sincerely,Hotel Manager

4/10 Poor

Chet

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Dear Guest,We appreciate your rating, but to better address your feedback, it would be helpful if you could provide more specific details about your experience and what led to the 2 out of 5 rating. This way, we can work on making improvements. If you have any comments or suggestions, please feel free to share them.Sincerely,Hotel Manager

4/10 Poor

Liliane

Stayed 1 night in Oct 2023
Response from Hotel Manager. on 13 Nov 2023
Dear Liliane,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fast check in. Convenient location,clean and spacious room and restaurant right next door!
Stayed 1 night in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Dear Guest,We're pleased to hear that you had a very fast check-in, and that you found the location convenient, the room clean and spacious. It's great that you had the option of a restaurant right next door. Your positive comments are much appreciated, and we look forward to hosting you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Dear Guest,Thank you for the perfect rating! We're delighted that you had a great experience during your stay. If you ever have any specific comments or suggestions to share, please feel free to let us know. We look forward to hosting you again in the future.Sincerely,Hotel Manager