Exterior

Reviews of Holiday Inn Express Lewisburg/New Columbia, an IHG Hotel

2.5 out of 5
Holiday Inn Express Lewisburg/New Columbia, an IHG Hotel
160 Commerce Park Drive, New Columbia, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 256 out of 692 reviews" "
Rating 8 - Good. 249 out of 692 reviews" "
Rating 6 - Okay. 103 out of 692 reviews" "
Rating 4 - Poor. 52 out of 692 reviews" "
Rating 2 - Terrible. 32 out of 692 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

laura patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ricky, Athens

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was a lot of road noise. The staff was great!
Stayed 1 night in Mar 2024
Response from chris on 15 Apr 2024
Thank you for high and positive scores and reviews to the property will be passing along the positive info to the staff and keep morale high and use it for guidelines for the next time your around. If you do choose to stay here again when in the area please ask for a room away from the highway and you wont need to worry about that pesky road noise

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Chris on 15 Apr 2024
Thank you so much for your positive scores and review. We take reviews very seriously and seeing that we made someone's stay great will be a good guideline and motivation for the team

10/10 Excellent

Amy

Stayed 1 night in Mar 2024
Response from Chris on 15 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Lewisburg/New Columbia.

8/10 Good

Bob

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean! Good customer service!
Stayed 2 nights in Mar 2024
Response from chris on 15 Apr 2024
We appreciate your positive review of our newly renovated hotel. ill pass along your feedback with renovation crew and staff to keep spirits high and we look forward to serving you well again next time your in the area

10/10 Excellent

Jesse

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff. Clean room.
Stayed 1 night in Mar 2024
Response from Chris on 15 Apr 2024
Thank you so much for high scoring review it is very much appreciated. We will definitely be sharing your feedback with the appropriate staff and look forward for the next time you choose to stay with us again

2/10 Terrible

Sueyong, Lexington

Travelled with family
Disliked: Property conditions & facilities
Heater was almost broke and very noisy.
Stayed 1 night in Feb 2024
Response from Chris on 15 Apr 2024
So sorry about the maintenance issue you faced during your stay. We will definitely reach out to the maintenance department to get a fix for that room. We Apologize for the inconvenience this caused for your stay but we will definitely address the issue and hope to serve you better for the next time your in the Area

2/10 Terrible

Allyson L

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
The fire alarm continuously went off throughout the night starting at 1030pm until 6am. The flashing light for the fire alarm barley ever turned off. There was loud construction in the room above me that kept me awake throughout the night.
Stayed 2 nights in Jan 2024

2/10 Terrible

Maria

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We found someone’s old used underwear on the floor of our room. The toilet seat was dirty, and the room was filled with construction dust from the construction happening in the rest of the hotel.
Stayed 2 nights in Dec 2023

6/10 Okay

Judith, Cranston

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Was not notified that the property was under renovation. It was not noisy since we checked in after 9:00 p.m.; carpet was dirty and the tub was not cleaned. Just a place to stay overnight & we checked out early. Could have been better
Stayed 1 night in Nov 2023

6/10 Okay

Karen

Stayed 1 night in Oct 2023

4/10 Poor

paul

Disliked: Cleanliness, property conditions & facilities
Much of the property is under renovation. Maybe things will improve once the renovation is wrapped up.
Stayed 1 night in Nov 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was being remodeled...no impact, but dhould let guests know on booking
Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Christina, Independence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay at a Holiday Inn I can remember. The check is was perfect, the room was great, the breakfast was wonderful and the staff was amazing. I highly recommend this hotel!
Stayed 1 night in Oct 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Great check in
Stayed 1 night in Oct 2023

4/10 Poor

Daniel

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The place is in need of upgrades. The curtain rod for the shower was taped up.
Stayed 1 night in Oct 2023
Response from Front Desk on 15 Oct 2023
Dear Daniel we would like to apologize for the poor appearance of the hotel during your stay. We are Undergoing renovations during this time and soon when renovations are complete we will have a fully upgraded hotel room for the next time you stay. We hope you enjoyed the staff and the breakfast while you were here and look forward to the next time your in the area.

4/10 Poor

Christopher

Stayed 2 nights in Sep 2023

10/10 Excellent

Laura

Stayed 1 night in Oct 2023

8/10 Good

Angela

Stayed 1 night in Sep 2023

6/10 Okay

Melanie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel is going thru renovations. Not worth the price i paid . Hallway carpets were filthy. Room had some mold.
Stayed 1 night in Sep 2023
Response from Front Desk Team on 3 Oct 2023
Want to apologize for the way your recent stay was with us. We are indeed going through complete renovations at this property which includes putting new carpets throughout the entire hotel. Hopefully we can accommodate you in the future when things are complete.

10/10 Excellent

Nancy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze with Chris. They are remodeling and we were Given an updated room with our dogs. Breakfast offered a nice variety. Always had coffee ready. It met all of our needs. Ggiven
Stayed 1 night in Sep 2023
Response from Front Desk Team on 3 Oct 2023
Thank you so much for the kind words! I will be sure Chris gets compensated for his efforts! As always, thanks for staying at the Holiday Inn Express New Columbia!

8/10 Good

Robin

Very dog friendly
Stayed 3 nights in Sep 2023
Response from Front Desk Team on 3 Oct 2023
We appreciate you leaving us some feedback! We use guest feedback to help improve our guest experience. So glad we were able to accommodate you and your dog! Welcome back anytime!

6/10 Okay

eric

Liked: Staff & service
Disliked: Cleanliness
Our room was very dirty.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed and great staff!
Room was clean and the bed was comfortable. Super soft pillows! Needed a place to sleep for a few hours, and this filled our need. Kyle at the front desk was Awesome!
Stayed 1 night in Sep 2023
Response from Front Desk Team on 3 Oct 2023
Thank you so much for taking the time to leave us some feedback! I will be sure to pass along your praise towards Kyle! He always goes out of the way to make sure our guests are satisfied with their stay.

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great over night off the highway
Needed to pull off the road for some sleep and this place was very convenient and at a great rate. was being remodelled but that did not take away fromt th quality of the stay. The staff was extemely kind and helpful and the room was very clean and comfortable.
Stayed 1 night in Aug 2023
Response from Donald on 3 Oct 2023
Thank you so much for the kind review! We appreciate you taking the time to leave us some feedback!

8/10 Good

Jim

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great employees, renovation in process
Employees were tremendous!! Facility is in dire need of a renovation which they are working on. Breakfast area has had some Renovation as well as new paint on the outside. Will be a great facility once done.
Stayed 3 nights in Aug 2023
Response from Front Desk Team on 31 Aug 2023
Thank you so much for the kind review! Super pleased to hear our staff was tremendous for you! We strive to make each guest leave our property pleased with their stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk Team on 31 Aug 2023
We appreciate you taking the time to leave us a review! As always, thanks for staying at the Holiday Inn Express New Columbia!

4/10 Poor

Alec

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Front Desk Team on 31 Aug 2023
Thank you for taking the time to leave us some feedback. We use guest feedback such as yours to help improve our property. I hope we can accommodate you in the near future.

6/10 Okay

Jane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk Team on 31 Aug 2023
Thank you for taking the time to leave us some feedback! We use guest feedback such as yours to help improve and train our current employees.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person who checked us in was so welcoming and helpful!
Stayed 1 night in Aug 2023
Response from Front Desk Team on 31 Aug 2023
Super pleased to hear your arrival experience was up to your expectations! We hope you can stay with us again in the future!

2/10 Terrible

Grace

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Our room smelled musty and moldy. Before we went to bed we discovered black mold on the ceiling and water damage on the walls, showing water had poured down from the floor above. I was coughing from the mood. Our room should not be used again until the mold/water damages are properly fixed. The toilet ran and many items in the room were dusty/dirty-lamps, light switches, etc.
Stayed 1 night in Aug 2023
Response from Front Desk Team on 31 Aug 2023
First, I would like to apologize for the recent stay you had with us. I hope we can make things right for you in the future. I will be sure to pass along your comments to the appropriate staff to have these issues addressed. Hopefully we can accommodate you in the future once we have completed our renovations.

10/10 Excellent

Simcha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk Team on 31 Aug 2023
Thank you for staying at the Holiday Inn Express New Columbia!

10/10 Excellent

LINDA ZHIXIANG

Stayed 1 night in Jul 2023
Response from Front Desk Team on 31 Aug 2023
Thank you for taking the time to leave us some feedback!Also, appreciate the kind review!

4/10 Poor

Amy

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Booked 3 rooms, one of our rooms the door would not open. Went to front desk and the manager said that there weren’t any other rooms and he was going to have to cancel our room. Then gave us a key to another room, which was a single and needed two queen beds. Finally got the right room and then back to my room and the door would not open. Back to manager, he came up and had to force door to open. Once in the room, very old, multiple large stains on the carpet, brown stain on sheets in one bed and bathroom smells like urine. Noticed large amounts of mold/ mildew in shower curtain and shower walls. Staining of the bath tube and bathroom door could not close due to swelling. Back down to management and had them replaced shower curtain and bed linen.
Stayed 2 nights in Jul 2023
Response from Front Desk Team on 31 Aug 2023
So sorry for the way your recent stay was with us. I will be sure to pass along your comments to our staff to have these issues addressed immediately! I hope you will give us another chance in the future to make it up to you!

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the single worst property I have ever stayed at. The room was dirty. Everything in the room was oddly damp. The fire alarm malfunctioned and kept going off from 1am until about 3am. I will never ever stay at a Holiday Inn Express ever again.
Response from Donald on 18 Jul 2023
Deeply sorry for the inconvenience the fire alarm caused you. We did have a leak that night causing the one alarm to get wet which was causing the alarm system to consistently go off. We hope we can have you back to show you this stay was an exception!

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, room comfort
Uncontrollable fire alarm starting at 2am
Stay was fine all in all. Minus the fact that at 2am a fire alarm went off. I went downstairs after waking up to the alarm. Numerous people were either outside or in lobby. The attendant at front desk stated that the alarm went off but he was trying his best to silence it. Said that possibly the outside fog conditions cause the alarm to go off. I was staying for 1 night with my daughter. She had a college try out and visit the next morning. The alarm was going off for approx an hour off and on. I’m not sure if the fire department ever showed up but many people were upset and requesting refunds due to this unfavorable condition. I did not request as I wasn’t about to find another hotel at 2am or sleep in my car with my daughter the night before a college ID event. We stayed thru the night but in the morning the strobe lights were still going off there was no communication from the morning staff upon check out. No discussion or actions were offered due to the situation. All in all the hotel was fine but this was one of my work overnight stays because of this situation.
Stayed 1 night in Jul 2023
Response from Donald on 18 Jul 2023
First I would like to apologize for the recent stay you had with us! I'm deeply sorry for the inconvenience of the alarm going off in the middle of the night. We did have a leak from the roof that night which was causing the one fire alarm to consistently go off. We would love to have you back at our location to show you this stay was an exception!

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were friendly and professional. The room was pretty dusty and the hallway floors were very dirty
Stayed 1 night in Jun 2023
Response from Donald on 29 Jun 2023
We appreciate you taking the time to leave us some feedback! As you could tell we are going through a complete renovation at this property so want to thank you for your patience and understanding! Hopefully we can accommodate you again once renovations are complete! Again, thanks for staying at the Holiday Inn Express New Columbia!

10/10 Excellent

april

Stayed 1 night in Jun 2023
Response from Donald on 18 Jul 2023
Thank you for the feedback! Much appreciated

2/10 Terrible

Christian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Donald on 29 Jun 2023
Thanks for staying at the Holiday Inn Express New Columbia!

10/10 Excellent

bea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself and your people were terrific. Bed clean and comfortable. Very quiet This applies to most all hotels staff should know how to give directions over the phone to people who are not familar with the area. Most of the time we had to drive around forever to find the various hidden places where the hotel was located
Stayed 1 night in Jun 2023
Response from Donald on 20 Jun 2023
Thank you so much for taking the time to leave us a review! We appreciate the kind words regarding our staff and how terrific they were! As always, thanks for staying at the Holiday Inn Express New Columbia!

4/10 Poor

Patricia, Killingworth

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Needs major work. Way overpriced for poor hotel. Also asked for midstay service and never got it.
Stayed 2 nights in Jun 2023
Response from Donald on 6 Jun 2023
Thanks for taking the time to leave us some feedback. We are going through a complete renovation at this property so thank you for the understanding. We hope we can accommodate you in the future once renovations are complete. I will be sure to look into why you didn't receive any stayover service - if you had a DND sign on the door then we cannot enter.

10/10 Excellent

Steven

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly and helpful staff in accommodating our specific needs with our pet
Stayed 1 night in May 2023
Response from Donald on 23 May 2023
Thank you so much for the honest review! Glad we were able to accommodate you and your pet! As always, thanks for staying at the Holiday Inn Express New Columbia!

2/10 Terrible

Desayo

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia gave me very many issues during this process and I got charged twice for my stay and I am now struggling a bit. The staff were very disrespectful on understanding what I was going threw when I was showing my bank statements. Everything happens for a reason but I feel more respect is needed because I don’t see myself coming back.
Stayed 3 nights in May 2023
Response from Donald on 20 May 2023
Thanks for taking the time to leave us some feedback. Unfortunately, the hotel you stayed at doesn't have access to expedia's payment system. If you were charged twice that's an issue you need to resolve with expedia. The hotel did not charge you double - as I just looked through our records. Sorry you are having issues with the 3rd party booking site. I would recommend calling the hotel and booking straight with them next time to avoid this issue in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was OK stay,
I like Holiday Inn a lot, but this location was undergo renovation. I believed, this location was recently purchased and had been renovated the facilities. Hopefully, the next time visit will be much better.
Stayed 1 night in May 2023
Response from Donald on 10 May 2023
Thank you for taking the time to leave us some feedback. Like you mentioned we are currently going through renovations at this location. Want to thank you for the patience as we go through changes. We hope to have you back after renovations are completed to enjoy a newly renovated room! As always, thanks for staying at the Holiday Inn Express New Columbia!

6/10 Okay

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Not up to Holiday Inn Standards
The hotel is in the middle of renovations and it shows. Carpets stained, walls with holes in them. The biggest complaint I had was when we left the room after our first day, the maid service asked if we wanted the room serviced and we said yes. We came back and they never made the bed. They only added towels. We asked the cleaner in the hall and she said that’s all they do for multiple night stays. This is definitely not up to Holiday Inn standards. Also breakfast bar was not stocked well. Multiple station like cinnamon rolls were emptied and not replenished.
Stayed 2 nights in May 2023
Response from Donald on 9 May 2023
First, I would like to apologize for the issues you faced when staying at our property. I will be sure to look into the issues you mentioned and get them resolved accordingly. I hope you will give us another opportunity in the future to make things better. You guys were a pleasure to speak with as I'm the one that checked you in. So thankful for the kindness and as always thanks for staying at the Holiday Inn Express!

10/10 Excellent

shahid

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2023
Response from Donald on 9 May 2023
Thank you for taking the time to leave us a review! We strive to make each and every guest pleased when staying at our property - so glad we succeeded!

2/10 Terrible

Roger, Napoleon

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Donald on 7 May 2023
Thank you for taking the time to leave us a review. I'm sorry to hear your recent stay was not up to your standards. If you would like to tell us more about this stay, please feel free to reach out to the hotel directly.

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location..quiet The only thing that was a little annoying was the length of time to get hot water to the shower..all else was good
Stayed 1 night in May 2023
Response from Donald on 7 May 2023
Thanks for leaving us some feedback! Glad your stay with us went well! Sorry to hear about the issue you had with the hot water. Hopefully you can give us another chance in the future to accommodate you! As always, thanks for staying at the Holiday Inn Express New Columbia!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great front desk experience!
Stayed 1 night in Mar 2023
Response from Donald on 4 Apr 2023
Thank you for the kind words! As always thank you staying at the Holiday Inn Express New Columbia. Hope to see you again soon!