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Reviews of Amatra By the Ganges

4.5 out of 5
Amatra By the Ganges
Near Rajaji National Park, Shyampur Noamabad, Haridwar, Uttarakhand

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 27 reviews" "
Rating 8 - Good. 8 out of 27 reviews" "
Rating 6 - Okay. 0 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Darshan, Bordentown

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The best part about the property was staff and the food at the on site restaurant. The staff was always ready to help with a smile on their face and greeted everyone with respect. Food was excellent. However, the room I stayed in was terrible. The room was below average. Bedsheets had stains on it which is a big no no in hospitality business. There was no heat in the room. I did try calling the front desk but didn’t get through them. Bathroom was in terrible condition. Shower door was not functioning properly. There was no hot water at all considering winter time. Overall, not happy with the rooms as I had two separate bookings.
Stayed 1 night in Dec 2023

10/10 Excellent

KIRTI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous and forthcoming staff.
Stayed 1 night in Jun 2023
Response from Front Office Manager on 21 Jul 2023
Greetings from Amatra by the Ganges!!!Thank you for rating us on this esteemed platform

2/10 Terrible

ROHIT, LONDON

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place was falling apart. Leaky taps, insufficient towels, limited breakfast options, no gym. Not a property suitable for travellers used to a certain basic standard. We're afraid we will not return.
Stayed 2 nights in Apr 2023
Response from Revenue Manager on 18 Apr 2023
Dear Mr. Rohit, Greetings from Amatra by the Ganges!!! “Thank you for your stay with us and your subsequent valuable feedback. We are concerned regarding the shortcomings during your stay; these are being taken up with the concerned departments and to take corrective measures for the future. It was indeed a pleasure of being a part of your trip to this city and we look forward to welcoming you again.

8/10 Good

Reshab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is not something you would feel right about, but the property and services are amazing. Had a great time.
Stayed 1 night in Feb 2023
Response from Amatra Hotels on 2 Mar 2023
Thank you for rating us on this esteemed platform and hope to serve you even better on your next visit!

8/10 Good

Sumit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Amatra by the Ganges on 13 Mar 2023
Thank you for rating us on this esteemed platform and hope to serve you even better on your next visit!

8/10 Good

Emma Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good service. Shower door was broken, not in the best condition. Spa has no hot water you can’t shower there. And most items on the spa menu aren’t even available so that was disappointing. But it is a comfortable stay with great food in the restaurant.
Stayed 2 nights in Nov 2022
Response from Amatra Hotel on 16 Nov 2022
Dear Ms. Jean, Greetings from Amatra by the Ganges!!! “Thank you for your stay with us and your subsequent valuable feedback. We are concerned regarding the shortcomings during your stay; these are being taken up with the concerned departments and to take corrective measures for the future. It was indeed a pleasure of being a part of your trip to this city and we look forward to welcoming you again.

4/10 Poor

Nitish

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Shikha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Great view! Good food! Highly recommend
Stayed 2 nights in Mar 2022

4/10 Poor

Sakshi

Travelled with group
Disliked: Amenities
It was not what I had expected & what I had seen in photos while booking. For e.g., I booked a room with bathtub in balcony & it was not available when we checked in. Services were too slow. Frequent power cuts were so annoying. The room was shouting for maintenance, for instances, the blinds behind the bed were all broken which shunned the privacy. It was not at all worth the hefty amount of money I spent on booking it.
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was my 2nd stay at this property, hence already was much familiar. Property and ambience is much relaxing, staff is well behaved, food is excellent. Small nitpics : The road leading up to the property, though small, and needing maintenence, was only slight inconvnient, but since mostly people stay inside the resort ecosystem only, hence didn't effect much. WiFi internet provided but a little slow(~2 Mbps), TV(non-smart) have satellite dish(Tata sky), couldn't get channels added to watch Euro. The kitchen closes at 10:30 in the night, hence only had to think through for some late night snacking, else rest of the experience was really great.
Stayed 2 nights in Jun 2021
Response from AMATRA on 4 Jul 2021
Dear Guest, Thank you for rating us on this esteemed platform and hope to serve you even better on your next visit! Best Regards, Guest Relations Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Mixed experience
We called the resort twice and left voicemail with our telephone no but there was no call back. The rooms were cleaned after we reached at 8 pm. For additional towel we had to call 3 times and we got them after an hour. Other than this, food was ok, location good and property well maintained.
Stayed 2 nights in Mar 2021

10/10 Excellent

Nisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Ajmal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nalini Khan
Amazing stay peaceful place friendly service well maintained resort. Awesome location.
Stayed 1 night in Jan 2019
Response from Amatra by the Ganges on 26 Apr 2019
Dear Guest, Many thanks for taking out the time and sharing your kind review on this travel forum. Your great review has been a great start to our day! We are glad to have served you well and hope to see you again for many such wonderful vacations! Best Regards, Neha Rawat Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Beautiful location on Ganga! So silent and peaceful. Food excellent and Staff and Manager very helpful.
Stayed 1 night in Jan 2019
Response from Preety Arora on 12 Mar 2020
Dear Guest, Thank you for your valuable time in evaluating your stay at Amatra by the Ganges and sharing such a delightful review. We at Amatra are consistently making efforts to enhance our product and services keeping in mind our guest feedback. We look forward to welcoming you back to the resort. With Best Regards, Guest Relations Manager

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay if you get a chance.
Amazing location by the banks of the Ganges, fabulous grounds including swimming pool. Staff superb, very helpful nothing was too much trouble for them, from putting a lounger on our balcony to printing out flight boarding pass.Great communication before arrival. Very knowledgeable guide for safari. On the down side, food was somewhat average and lacking in variety. I succumbed to a bout of diahorrea half way through our stay and only ate at the resort. Despite this we loved our stay and would definitely return if in the area. Thanks - literally for everything
Stayed 5 nights in Nov 2018
Response from Amatra by the Ganges on 26 Apr 2019
Dear Guest, Many thanks for your kind review of our hospitality and services! We hope you choose you for another pleasant stay experience. Best Regards Neha Rawat Guest Relations Manager

2/10 Terrible

Vik

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel reception is extremely unprofessional. No respect whatsoever. They charged 3000 INR for an extra guest that stayed in our room due to emergency as the road this hotel is on is dangerous to go out alone at night. Everything is 5 tines the price then any decent regular hotel. We didn’t even check out of our room and they booked the room to other guest when they had the entire hotel empty. When I ask why they said they have a house guest that always stays in that room and that I had to empty the room. This shows the class of management this hotel has. I am a world traveler and I travel for business around the world but never seen hotel reception so unprofessional like this.
Stayed 1 night in Aug 2018

10/10 Excellent

Rajiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from Crowded Haridwaar
Fantastic experience! Villas are good for the extended family since one villa compromises of One Master Bedroom and two decent size bedroom plus a study/living room and a small kitchenette and a huge terrace/balcony. Since we were only couple, we booked Riverfront Suite. This place is good only if you have your own transportation or hired taxi, since it is away from Haridwaar and Rishikesh approximate 45 minutes on either directions. Overall it was excellent. Manager Mr. Chauhan was very cooperative and going out his way to feel us homely! Private Aarti at Ganges with Mr. Chauhan and his family was good !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort situated in a village peaceful
Very good food good courteous staff comfortable room layout only its quite outside the city but peaceful away from pollution

10/10 Excellent

VIJAY, NEW DELHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
aalia
We were on our way from Jim Corbett to Kalka took a one stop. Excellent hotel. They even upgraded us

10/10 Excellent

shruti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bhutani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Brilliant
Great service!! Property manager Mr Deepak was incredibly hospitable. Our wish was his command... Villas are very nice & Luxurious. Food is also very very good... All in all a great experience and I will go back again!

8/10 Good

Erach, Mumbai, Maharashtra, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sign boards.
Good hotel,friendly staff and good location of the hotel,only negetive thing is that it will be difficult for a new traveller to find the hotel.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice getaway for just few nights
A peaceful hideaway resort for those, that want to have a short break from exhausting Indian cities. For some reason the hotel did not have any information of our pre-paid reservation at our arrival, but they fixed us a nice room although the hotel was supposed to get full the next day. Very friendly service, extremely nice Manager couple and safe area to hang around. River ganga just at the back yard. Nothing interesting within a walking distance, and with the extremely high price level at the hotel (food, spa etc.) make sure your budget carries staying and eating here - if not, I do not recommend Aalia. We were obviously the only foreigners at the resort during our 4 night stay. Especially during the weekend a lot of Indian families came to have short holidays at Aalia. Indian families = a lot of noice and unfortunatey not so well behaving kids and even adults at the pool side. Good breakfast (although obviously very Indian), quite good restaurant, bar and room service and good wifi in all areas (incl. rooms). Highly recommended for a short, peaceful break, if you are only into this.

10/10 Excellent

María luisa Garcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
el nacimiento del río Ganges
el hotel es es muy bueno, y la comida deliciosa, el servicio muy atento las habitaciones son grandes con un balcón muy agradable