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Reviews of Homewood Suites by Hilton Halifax-Downtown

3 out of 5
Homewood Suites by Hilton Halifax-Downtown
1960 Brunswick Street, Halifax, NS

Reviews

8.4

Very good

Rating 10 - Excellent. 498 out of 1000 reviews" "
Rating 8 - Good. 301 out of 1000 reviews" "
Rating 6 - Okay. 105 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons passé cinq nuitées dans le grand confort. La chambre munie d’un frigo et d’une plaque chauffante est un atout qui ne se retrouve pas dans tout les Hôtels de marque. Le déjeuner inclus est copieux, varié et très apprécié. Le stationnement intérieur est sécuritaire au coût de 25$ par jour. Je recommande cet établissement.
Stayed 5 nights in Mar 2024

10/10 Excellent

Shanea

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!!
Stayed 1 night in Mar 2024
Response from Amanda on 9 Apr 2024
Thanks a bunch for the fantastic score! We can't wait to have you back with us again.

10/10 Excellent

Shanea

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Feb 2024
Response from Amanda on 9 Apr 2024
We're grateful for the fantastic rating! We look forward to welcoming you back again soon.

10/10 Excellent

Anthony

Travelled with family
Liked: Staff & service, amenities
Liked the suite with separate bedroom and having a kitchen is definitely a benefit
Stayed 1 night in Mar 2024
Response from Tessa on 3 Apr 2024
Thank you for taking the time to share your recent experience with us. We hope to have the opportunity to welcome you back!

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, well maintained
Stayed 2 nights in Mar 2024
Response from Tessa on 3 Apr 2024
Thank you for taking the time to share your recent experience with us. We hope to have the opportunity to welcome you back!

10/10 Excellent

Troy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the ability to have good meals with the kitchen being in the rooms. Nice and quiet. Easy to get some much needed rest. We look forward to our stay every year. Staff was friendly and helpful. If I had to pick something to work on, bathroom sink drain needs some work. Drains really slow. Over all we will be back see you next March.
Stayed 6 nights in Mar 2024
Response from Tessa on 25 Mar 2024
Thank you, Troy, for taking the time to share your recent experience. We really appreciate your business and feedback and I have followed up with our Maintenace manager to check the drain in the room your stayed in. See you next year!

10/10 Excellent

Marcel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Tessa on 22 Mar 2024
Thank you for taking the time to share your experience at our hotel. We hope to have the opportunity to welcome you back in the future!

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised
Stayed 2 nights in Mar 2024
Response from Tessa on 22 Mar 2024
Thank you for taking the time to share your experience at our hotel. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Andre

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware of parking fees. That being said we really enjoyed this property! Convenient location to downtown. Pool is a bit smaller but well maintained.
Stayed 2 nights in Mar 2024
Response from Tessa on 22 Mar 2024
Thank you for taking the time to share your experience at our hotel. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Jennifer

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central downtown location, all the amenities you could need, clean and well kept property and rooms. We always enjoy our stays here.
Stayed 1 night in Mar 2024
Response from Tessa on 22 Mar 2024
Thank you for taking the time to share your experience at our hotel. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from tessa on 22 Mar 2024
Thank you for taking the time to share your experience at our hotel. We hope to have the opportunity to welcome you back in the future!

8/10 Good

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast staff were great,
Stayed 6 nights in Feb 2024
Response from Tessa on 22 Feb 2024
Thank you for taking the time to share your feedback. We really appreciate your business and hope to welcome you back in the future!

8/10 Good

Joanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at the hotel, having a suite was wonderful but the kitchen was lacking in some areas and the cleaning service made a couple of small errors, but I would definitely stay there again.
Stayed 4 nights in Feb 2024
Response from Tessa, Guest Services Manager on 10 Feb 2024
Thank you for taking the time to share your feedback. We really appreciate your business and hope to see you again soon!

10/10 Excellent

Shanea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tessa on 15 Jan 2024
Thank you for taking the time to share your feedback! We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Gaganpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Tessa on 15 Jan 2024
Thank you for taking the time to share your feedback! We hope to have the opportunity to welcome you back in the future.

8/10 Good

Tom, Halifax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times & Love the Property. This time the Heater in Bathroom didn't work and the dishwasher leaked. (reported to front desk) On Dec 30th we came back around 9pm to 8 Police Cars around The Hampton Inn and Homewood Suites. Upon entering we found police & the front desk Ransacked. It was quite disturbing so we went right to our room. Other than that things are always first rate & the Staff are Amazing. Breakfast is Awesome.
Stayed 2 nights in Dec 2023
Response from Tessa on 15 Jan 2024
Thank you for taking the time to share your recent experience with us. We apologize about the experience you had during your stay with us and hope it does not deter you from staying with us again in the future.

4/10 Poor

Phil

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Tessa on 15 Jan 2024
Thank you for taking the time to share your feedback. I see your overall experience is a 4 out of 10 which we consider a missed opportunity on our part to exceed your expectations. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tessa on 15 Jan 2024
Thank you for taking the time to share your feedback! We hope to have the opportunity to welcome you back in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tessa on 15 Jan 2024
Thank you for taking the time to share your feedback! We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Bronwyn

Parking charges excessive, basic room with minimal basic accessories, pull out bed not made up despite knowing 4 would be sleeping there and only one blanket for winter, heating fans in this hotel really loud and disturbed sleep, second room I have slept in with same issue.
Stayed 1 night in Nov 2023
Response from Tessa on 3 Jan 2024
Thank you for taking the time to share your feedback. I want to apologize we failed on our end to make it right during your stay with us. We hope your experiences does not deter you from staying with us again in the future.

8/10 Good

Ifeoma

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice experience
Stayed 2 nights in Dec 2023
Response from Tessa on 6 Feb 2024
Thank you for taking the time to share your experience. We hope to welcome you back!

10/10 Excellent

Amabelle

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are super friendly and they serve very quick response! Love our stay definitely we will come back.
Stayed 2 nights in Dec 2023
Response from Tessa on 30 Dec 2023
Thank you so much for your kind words regarding your recent experience at our hotel. We hope to welcome you back!

6/10 Okay

Korenda

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Tessa on 30 Dec 2023
Thank you for taking the time to share your experience. We hope to have the opportunity to welcome you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tessa on 30 Dec 2023
Thank you for taking the time to share your experience. We hope to have the opportunity to welcome you back!

8/10 Good

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tessa on 30 Dec 2023
Thank you for taking the time to share your experience. We hope to have the opportunity to welcome you back!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location. Nice spacious room. Breakfast included. Only minor complaint is that the hot items in the breakfast could have been hotter.
Stayed 2 nights in Dec 2023
Response from Tessa on 30 Dec 2023
Thank you so much for your kind words and feedback regarding your recent experience at our hotel. We hope to welcome you back!

10/10 Excellent

Bailee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tessa on 30 Dec 2023
Thank you for taking the time to share your experience. We hope to have the opportunity to welcome you back!

10/10 Excellent

Christopher

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tessa on 30 Dec 2023
Thank you for taking the time to share your experience. We hope to have the opportunity to welcome you back!

10/10 Excellent

Everett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tessa on 30 Dec 2023
Thank you for taking the time to share your experience. We hope to have the opportunity to welcome you back!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tessa on 30 Dec 2023
Thank you for taking the time to share your experience. We hope to have the opportunity to welcome you back!

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a clean and comfortable place to stay
Stayed 1 night in Nov 2023
Response from Tessa on 30 Dec 2023
Thank you for taking the time to share your experience. We hope to have the opportunity to welcome you back!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tessa on 30 Dec 2023
Thank you for taking the time to share your experience. We hope to have the opportunity to welcome you back!

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like staying at the Homewood Suites whenever I am in Halifax. The property is in great condition, the staff are great to deal with, and the location of the hotel is in reasonable walking distance to anywhere downtown. I find their parking option to be quite convenient. The breakfast included with the stay is good too.
Stayed 1 night in Nov 2023
Response from Tessa on 27 Nov 2023
Thank you so much for your kind words regarding your recent experience at the Homewood Suites! We hope to welcome you back in the future.

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Nov 2023
Response from Tessa on 27 Nov 2023
Thank you so much for taking the time to share your experience at our hotel. We hope to welcome you back!

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the kitchen in rooms
Stayed 5 nights in Nov 2023
Response from Tessa on 27 Nov 2023
Thank you so much for taking the time to share your experience at our hotel. We hope to welcome you back!

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in was great.. room was very spacious..The pool was disappointing..Not large or deep at all. Breakfast was very good.Great selection..I would return
Stayed 1 night in Nov 2023
Response from Tessa on 27 Nov 2023
Thank you so much for taking the time to share your experience at our hotel. We hope to welcome you back!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, would definitely stay in again. The rooms were very large and had everything we needed. While the roof top seating area was under construction and the pool was an adventure to find, we enjoyed the amenities. Breakfast was ok, a wee bit too salty for me. The only complaint I had was parking. Being downtown, obviously parking spaces are a premium, but when the very few handicap spaces were taken, the parking garage was a bit of a hike to do on a cane
Stayed 4 nights in Sep 2023
Response from Homewood suites on 12 Nov 2023
Thank you so much for your feedback. Apologies for the parking issue. We will try our best next time.

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tessa on 27 Nov 2023
Thank you so much for taking the time to share your experience at our hotel. We hope to welcome you back!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Tessa on 27 Nov 2023
Thank you so much for taking the time to share your experience at our hotel. We hope to welcome you back!

10/10 Excellent

Nora

Stayed 1 night in Nov 2023
Response from Tessa on 30 Dec 2023
Thank you for taking the time to share your experience. We hope to have the opportunity to welcome you back!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2023
Response from Daman on 5 Nov 2023
Thank you for your positive ratings. I am so glad to know that you enjoyed your stay with us! we would love to host you once again!

10/10 Excellent

Elaine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, location and comfort were top notch. Would stay again.
Stayed 2 nights in Oct 2023
Response from Daman on 5 Nov 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! we would love to host you once again!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Really like this hotel .The suites are nice staff is friendly .Great location .Will make your trip that much more fun
Stayed 1 night in Oct 2023
Response from Tessa on 23 Oct 2023
Thank you for your kind words regarding your recent stay with us. We hope to have the opportunity to welcome you back!

4/10 Poor

Julie

Disliked: Cleanliness, property conditions & facilities
Dissapointed in our 1 night stay. Arrived to our room and immediately spotted garbage in a prominent location- beside the bed. Garbage was removed after bringing it to their attention. Trying out a different hotel for our next visit.
Stayed 1 night in Oct 2023
Response from Daman on 5 Nov 2023
I am writing to you to express how sorry we are for the incident you came across here at the Homewood Suites. We would like to ensure you that part of our Hilton standard is not only to make sure you have a great stay but to make sure you feel comfortable as well. We will be looking into your concerns with management and housekeeping to make sure this gets rectified as soon as possible.We are always looking to make the hotel and its services that much better. We will take your comments under consideration as we continually work to improve our guest experience. We would like to take this opportunity to personally thank you for staying with us.

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this property for 5 nights and was very satisfied with the level of customer service and overall visit. The daily breakfast offered a great variety of food and beverage options. The suite was larger than I anticipated and front desk staff and supervisor were very attentive and quick to resolve any issues. Location is perfect as it is central downtown and close to all amenities and the waterfront and sites within walking distance. Would highly recommend this hotel suite for all short and longer term stays in Halifax! 10/10
Stayed 5 nights in Oct 2023
Response from Daman on 5 Nov 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! we would love to host you once again!

8/10 Good

Ira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continuing from previous (I stayed 10 days earlier), and I had left a bathrobe. Upon return, after reported being found, it was initially not found, and subsequently, with a second request, brought to my room...so alls well that ended well, with apologies for the extra work requested.
Stayed 1 night in Oct 2023
Response from Daman on 5 Nov 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us, and problem has been solved! we would love to host you once again!

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Daman on 5 Nov 2023
Thank you for your positive ratings. I am so glad to know that you enjoyed your stay with us! we would love to host you once again!

8/10 Good

Regina

Travelled with partner
Liked: Cleanliness
A nice hotel. A bit expensive for what you get. You could offer a discount for a long stay?! Now you’re doing housekeeping every other day, will you be offering savings to customers??
Stayed 7 nights in Sep 2023
Response from Daman on 5 Nov 2023
Thank you for your comment. We do not have specific discount for month. And every other day housekeeping is brand standard. Hope we will see you soon!

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept property. Room was clean. Breakfast was very good. Parking was reasonable.
Response from Daman on 5 Nov 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! we would love to host you once again!

10/10 Excellent

Corwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Daman on 5 Nov 2023
Thank you for your positive ratings. I am so glad to know that you enjoyed your stay with us! we would love to host you once again!