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Literally almost in the airport terminal which is perfect for our 5AM flight.
Janet
Stayed 1 night in Apr 2024
10/10 Excellent
Susan, Edmonton
Travelled with family
13 Apr 2024
Well appointed hotel with mix of social spaces that are comfortable and welcoming. Staff was attentive and helpful. Because of weather and our limited time we decided to stay close and ate in the hotel restaurant. Pizza and salad were great and we had awesome service. You have to pay a bit more for the convenience of being connected to the airport but it was totally worth it!
Susan
Stayed 1 night in Apr 2024
Response from Lauren, Guest Services Supervisor on 14 Apr 2024
Thank you for your feedback, Susan! I am so happy to hear that you were both impressed and comfortable! We look forward to welcoming you back soon!
10/10 Excellent
Paul, Sydney
12 Apr 2024
Paul
Stayed 1 night in Apr 2024
Response from Lauren, Guest Services Supervisor on 14 Apr 2024
Thank you for your feedback, Paul!
8/10 Good
Duncan, Halifax
Travelled with partner
11 Apr 2024
Proximity to the terminal for a very early start.
Wonderfully helpful staff
Room was cool in comfort and decor but very efficient.
Duncan
Stayed 1 night in Apr 2024
Response from Lauren, Guest Services Supervisor on 14 Apr 2024
Thank you for your feedback, Duncan! I am happy to hear that we were a convenient and welcoming part of your travels! The minimal yet modern style of the rooms is part of the ALT design and it's certainly not for everyone; I am glad that you found it efficient! Hope to see you soon!
I love watching airplane arrivals and departures, the staff were able to put me in a room with a view.
Troy
Stayed 1 night in Apr 2024
Response from Lauren, Guest Services Supervisor on 10 Apr 2024
Thank you for your feedback, Troy! I agree that watching the planes take off never gets old! So glad we could offer you a room that you enjoyed. Hope to see you again next time!
The elevator was not working again. We had dogs in carriers and 2 suit cases. The room was small and the chair was a ridiculous size for the space. The desk girls made up for everything else they were wonderful!
Nanette
Stayed 1 night in Mar 2024
Response from Lauren on 7 Mar 2024
Hi Nanette, thank you for your feedback! I am so sorry to hear that the elevator was not working! I understand how frustrating that is, but I am glad to hear that our front desk staff was helpful and accommodating. I hope you'll give us another chance to impress you fully in the future!
We got in at 11:04 as did some other people and pilots as well. We tried to get them to keep the kitchen and bar open for a few extra minutes so we could order something and weren’t able to convince anyone to do that
Chris
Stayed 1 night in Mar 2024
Response from Lauren on 6 Mar 2024
Hi Chris, thank you for your feedback! I'm sorry to hear that you did not arrive in time to enjoy our restaurant. As our pizza oven is programmed to automatically shut off when the restaurant closes, we are unfortunately unable to remain open past 11pm. Next time I would recommend calling in advance if possible to give our staff a chance to possibly prepare to remain open a little later. We also have several grab and go options available 24 hours per day that would be available to those who arrive on late flights!
I thought everything was great but the beds were not even a little bit comfortable.
Andrew
Stayed 1 night in Feb 2024
Response from Lauren on 6 Mar 2024
Hi Andrew, thank you for your feedback! I'm sorry to hear that you didn't find the beds very comfortable. I am surprised as we replaced all of our mattresses within the last year! I hope we can make up for it next time; perhaps we can start keeping some mattress toppers on hand for your convenience!
Thank you for your feedback, Ahmet! So glad to hear you had a great stay!
8/10 Good
Victoria
25 Feb 2024
I stayed with my new 8 week old puppy, the room and the staff were great. Great easy access to outdoor pet relief space. My only negative is that they do not do room service, so I had to put my pup in the kennel to run down to pick up some supper. Not a big deal by any stretch.
Victoria
Stayed 1 night in Feb 2024
Response from Lauren on 28 Feb 2024
Thank you for your feedback, Victoria! I am happy we were able to satisfy most of your needs; I hope your next stay will be even more impressive!
10/10 Excellent
Deanna
Travelled with partner
25 Feb 2024
Liked: Property conditions & facilities
Difficult to find parking
Should have your own underground parking for guest staying here
Deanna
Stayed 1 night in Feb 2024
Response from Lauren on 28 Feb 2024
Thank you for your feedback, Deanna! As the parking available on site belongs to the airport, we are unable to offer our own parking at this time.
Thank you for your feedback, Marjorie! Hope to welcome you back soon.
4/10 Poor
Sean
Travelled with partner
24 Feb 2024
Liked: Cleanliness
The website for the hotel advertises free parking for 1 week for a 1 night stay. On checkin we were told because we booked through Expedia we didn’t get the free parking. The parking was the main reason we booked at the Alt. At the time of booking the price booking directly through the hotel was the same as the price on Expedia. The cost of paying for the parking added an extra $300 to our vacation. If we knew this was going to happen we would have booked through the Hotel. A little disappointed and may cancel the night we booked for our return flight.
Sean
Stayed 1 night in Feb 2024
Response from Lauren on 28 Feb 2024
Thank you for your feedback, Sean! Our website does not actually advertise free parking. The parking on site belongs to the airport and is subject to their policies and prices and it is always an additional cost unfortunately. I'm sorry that this was not clear to you. I hope we can make up for it next time!
10/10 Excellent
Craig
22 Feb 2024
Craig
Stayed 1 night in Feb 2024
Response from Lauren on 23 Mar 2024
Thank you for your feedback, Craig!
8/10 Good
Fiona
Travelled with partner
20 Feb 2024
Disliked: Amenities
The pizza restaurant was great however we chose the hotel as it was right next to the airport and had a swimming pool. Upon arrival however we were greeted with a sign saying the pool was closed and had been for a while. Extremely disappointed as there was nothing else to do apart from watch television
Fiona
Stayed 1 night in Feb 2024
Response from Lauren on 28 Feb 2024
Thank you for your feedback, Fiona! I am happy to hear you enjoyed the experience you had at the restaurant and in terms of the location. I'm sorry the pool was closed during your stay. I am happy to let you know that it has since been reopened so that you can enjoy it next time!