Exterior

Reviews of The Fern Hillside Resort Bhimtal

4 out of 5
The Fern Hillside Resort Bhimtal
69 June Estate, Nainital District, Nainital, Uttarakhand

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 10 reviews" "
Rating 8 - Good. 4 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 2 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

ACHIN

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was very disappointing to stay here, even we have booked with dinner, they refused to serve it ,location of resort is very remote and they do not provide any pick and drop facilities from hotel Amenities are not complete in room.
Stayed 1 night in Jun 2022
Response from Asst Manager Front-Office on 17 Jul 2022
Dear Mr. Achin Greetings from The Fern Hillside Resort Bhimtal !! At the outset I would like to begin by thanking you for your stay at The Fern Bhimtal and would deeply regret the unsatisfying experience as narrated by you. We are in the hospitality industry and your expectations were the very basic wherein we have faltered. Necessary action is taken based on your feedback and your feedback is shared with team. Would request you to please treat the above experience in isolation and give us another opportunity of serving would personally ensure to carve out the best experience possible. Warm Regards Harish Singh Asst Manager Front-Office The Fern Hillside Resort Bhimtal

2/10 Terrible

Mayank, New Delhi

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This is a 2 Star hotel, Rooms are completely different from the pictures. Restaurant serves food in used utensils.
Stayed 3 nights in Dec 2020
Response from Alok Sharma on 28 Dec 2020
Dear Mr. Mayank Greetings of the day!! Thank you for your feedback updates, as per your online booking for Wintergreen room, We accommodated you in the same room. Regarding your feedback of restaurant dirty utensils (In the bread basket, you find Cherms of papad) We apolozy for the same and as said We had already given discount on your food bills, as regards of our discussion. As this is not regular feature, But We accept our mistakes done by our Restaurant Team, Apolozy for the same. and promise not to repeat future. We look forward to welcoming you back to The Fern Hillside Resort Bhimtal in the near future. Warm Regards Alok Sharma Resort Manager The Fern Hillside Resort Bhimtal

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, except for hot water facility.
Stayed 2 nights in Dec 2018

4/10 Poor

HITESH, NEW DELHI

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
GOOD PROPERTY BUT POORMANAGEMNT Room notmade ready
There was rarely any essential items in the bathroom things missing were : 1.Soap ( only 1 ) no soap near washbasin 2. Conditioner 3.Bathroom dustbin 4.just 1 towel 5.No hot water Had to call everytime to get it replineshed. Housekeeping guy said he was not aware of check-in so kept the geyser off from main switch....poor coordination. Room is not the same as is shown on website of hotel. There is no chair , no electronic locker to keep your valuables. Manager confirmed rooms are new ( about 1 month old ),,so we are arranging the lockers. There was no one to help near swimming pool.( attendant ) then , no water ball or extra tube for kids. It seems ....better rooms are given to fern club members ( told by 1 of staff ).... then why expedia ???? Whether expedia has done any due diligence to get room empanelled or its fern treatment to expedia .....remain to be answered. Frankly not impressed. Persons contacted Mr. Charu , Mr Rajendra Prasad ..... just lip servicing done .... Room no - 409 checked on 25-05-2018.
Stayed 1 night in May 2018

8/10 Good

ANGEL RAJAN

Liked: Cleanliness, property conditions & facilities, room comfort
Good Resort-Torturous Approach Road-3* Hospitality
Overall the stay was good. The views from Fern Club Premium rooms are great. I had earlier booked Wintergreen Room after reading the description which says - Hill View! Sorry to say that description is misleading. The wintergreen rooms are small pigeon holes with rotten views! Fern Club Premium rooms are the best as they come with a small balcony and have great views from there. Fern Club Rooms are also ok but they dont have a balcony. The upgrade charge at Hotel from Wintergreen to Fern Club Premium Room was atrociously high - Rs. 2500/night - though we ultimately did manage a better rate - thanks to the reception manager. My advice is to book the Premium Room itself upfront online - as you will get a better rate without hackling. Now the negative parts: The approach road is really bad! Infact its not a road-its a mountain rally path. With a 5 month kid we didn't dare to go down for sightseeing as it was raining badly for 3 days and we stayed stuck in our room & enjoyed great views from balcony. The hospitality needs a bit more professionalism. At best i could rate it 3 star. The cutlery was visibly dirty many times. Tea & Coffee were pathetic. No Cappuccino! Come on man! Thats kinda basic nowadays! There is no fresh supply of non-veg on a daily basis & the menu is limited! Understandable as occupancy is often low and maintaining the same levels of supply is often not viable. The good thing is staff was honest about it !
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really a nice experience specially with family. Kids enjoyed a lot the option of lots of playing activities within the premises. Large space to move within the premises. Good food. Supportive staff. Only issue is approach road to the hotel.
Stayed 2 nights in Jun 2017

8/10 Good

Puneet

Liked: Property conditions & facilities, room comfort
Good. Can be great.
Everything is good about this place except a bit of service and clealiness (mainly in dining area). Excellent location , Good Rooms.Great outdoors. Guys pls match your service to this.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hemlata, Noida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking valley view and great hospitality!
This resort was a discovery by chance and turned out to be a beautiful surprise. We booked for 2 nights and loved it so much that extended our stay for 3rd night. Fern Hill Resort is located in Bhimtal, very near to the lake. The property is well maintained, very clean and has lovely landscaping. They have blooming varieties of flowers potted in beautiful pots all over. The interiors are also very nicely done. The property is only 5 months old and you would love the cleanliness maintained by the staff. Staff and management (Mr. Pande and Mr. Joshi) and very nice and hospitable, ensuring your stay is a pleasant one. Food is good and rooms have facilities of heater and coffee/tea. Bathrooms are clean and well equipped. The resort is located about 2 kms uphill and this road is a treacherous one. One need to be an expert driver to manoeuvre . But for people like us who love trekking and lazying around, this gave us an option to stay put and just enjoy the nature and the property. Options available for kids - indoor games, badminton, carrom, darts, chess, small library. Wifi was an issue in my room. Apart from that, I had a lovely and memorable stay with Fern Hill.