Ratings based on 374 verified reviews

4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 20 Feb 2020 on Orbitz
I had wonderful time and my stay was pleasant. Hope to go back again.
Comment from Hotel Management
22 Feb 2020 by Vishal Singh, Hotel Management
Dear Valued Guest, It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your stay with us. It will be our pleasure and privilege to have you back at the hotel for yet another memorable stay! Warm regards, Visal Singh
4 out of 5
by a verified traveller from Munich

Posted 18 Feb 2020
Bathroom in poor condition (service door at the bath tub fixed with tape, blind broken), overall pretty worn out.
Comment from Hotel Management
19 Feb 2020 by Vishal Singh, Hotel Management
Dear Claus, On behalf of the entire team at Hyatt Regency Gurgaon , we apologize for the concerns you shared about your experience.The concerns highlighted have been duly noted and will certainly be addressed by the concerned departments. Your valuable feedback is treasured and taken most seriously, and will use it to fine tune our operations in the hope that on your next visit to our property; we can exceed your expectations. We assure you that our guest is of prime importance to us and we would leave no stone unturned to make your stay comfortable with us in future. I trust you will give us another chance to show the usually high level of service we offer at Hyatt Regency Gurgaon. Warm regards, Vishal Singh General Manager
1 out of 5
by a verified traveller

Posted 17 Feb 2020 on Hotels
Comment from Hotel Management
19 Feb 2020 by Vishal Singh, Hotel Management
Dear Vipul, We are deeply concerned about your expressed feedback at your recent visit to the Hotel. May we request you to please share a bit more about your experience so that we can bring improvement on your next visit. I trust you will give us another chance to show that this was an isolated incident and is not indicative of the usually high level of service we offer AT Hyatt Regency Gurgaon. We hope for your return visit soon. Warm regards, Vishal Singh General Manager
5 out of 5
by a verified traveller

Great hotel

Posted 5 Feb 2020 on Hotels
Fabulous hotel. Great service and room
Comment from Hotel Management
8 Feb 2020 by Vishal Singh, Hotel Management
Dear Arun, Thank you for sharing your gracious feedback.We strive to make our guest’s experience better each time and such appreciative comments is overwhelming, It will be our pleasure and privilege to have you back at the hotel for yet another memorable stay! Warm regards, Vishal Singh General Manager
5 out of 5
by a verified traveller

Posted 20 Jan 2020 on Hotels
Comment from Hotel Management
20 Jan 2020 by Vishal Singh, Hotel Management
Dear Valued Guest, We are glad that you enjoyed your stay at Hyatt Regency Gurgaon and we hope we have the opportunity to welcome you back soon. Warm regards, Vishal Singh
4 out of 5
by a verified traveller

Posted 11 Jan 2020
Comment from Hotel Management
13 Jan 2020 by Vishal Singh, Hotel Management
Dear Valued Guest, We are glad to learn that you were happy with the overall services of our hotel. We look forward to host you again! Warm regards, Vishal Singh General Manager
5 out of 5
by a verified traveller

Posted 7 Jan 2020 on Hotels
Comment from Hotel Management
7 Jan 2020 by Vishal Singh, Hotel Management
Dear Valued Guest, Many thanks for your delightful rating. We look forward to host you again. Warm regards, Vishal Singh General Manager
4 out of 5
by a verified traveller

Posted 2 Jan 2020 on Hotels
Hotel food is very expensive. No restaurant facilities, shopping mall/center close by.
Comment from Hotel Management
4 Jan 2020 by Vishal Singh, Hotel Management
Dear Ravindra, Thank you for your valuable feedback! With regard to your comment about our pricing structure, we believe the prices we charge for our facilities are comparable with hospitality trends in the city and well aligned with the quality of our product and guest services. In regard to our location, the surrounding area is under development and in a few years we should see more business houses around the hotel. It will be our pleasure and privilege to have you back at the hotel for yet another memorable stay! Warm regards, Vishal Singh General Manager
5 out of 5
by a verified traveller from California, USA

Posted 1 Jan 2020 on Orbitz
SUPERB WORLD CLASS HOTEL I Would Rate it ..as Among The TOP MOST HOTEL ..Globally Ive Been to more than 50 Countries Worldwide... EXCELLENT Property Outstanding Service One of the Most Lavish Breakfast It will Exceed your Expectations
Comment from Hotel Management
4 Jan 2020 by Vishal Singh, Hotel Management
Dear Valued Guest, It is fulfilling to receive such wonderful comments. We strive to make our guest’s experience better each time and such appreciative comments is overwhelming.Indeed, our team is always on their toes to assist our guests and make them feel comfortable. Your kind commendations have been shared with the team, who are delighted to note that their efforts are well appreciated and you have carried fond memories back home. We look forward to host you again. Best regards, Vishal Singh General Manager
5 out of 5
by a verified traveller

Posted 17 Dec 2019 on Hotels
All the staff was amazing and so helpful. The room was big and clean. I was there for 2 1/2 weeks and everyone went above and beyond to make sure i was comfortable.
Comment from Hotel Management
18 Dec 2019 by Vishal Singh, Hotel Management
Dear Valued Guest, I am delighted to note that you had an excellent stay with us !It is our constant endeavor to accord personalized services to our guests and it gives us immense pleasure to see that it is fructifying. The team at the hotel convey their regards to you and all of us look forward to the next opportunity of being at your service and to welcome you to your home away from home! Best regards, Vishal Singh General Manager