Outdoor pool

Reviews of Best Western Resort Country Club

4 out of 5
Best Western Resort Country Club
Pachgaon-Taura Road, Tehsil Taura, Gurugram, Delhi N.C.R

Reviews

6.8
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 3 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Vikas

Disliked: Property conditions & facilities, room comfort
BW stay 2 nights
rooms are spacious but Hot water was a big concern.. there was marriage in the garden & rooms are non silent..not a comfortable stay if you are looking for relaxation
Stayed 2 nights in Dec 2018
Response from shalu on 14 Dec 2018
Dear Mr. Vikas, We thank you for staying at the resort & liking its spacious rooms. Regarding the hot water supply, this is to submit that we have solar water heating system & we have to run the tap for about 1 to 2 minutes to get hot water. To caution guest in this regard, a name plate is also affixed over the tap, which apparently escaped your kind attention. We sincerely regret that some inconvenience was caused to you as there was also a wedding party at the resort on that day. We assure you that on your next visit you will find our facilities more than your expectation. Regards. Shalu Kashyap Asstt. Revenue Manager

6/10 Okay

CP, India

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay but need improvement in service's
We were not getting the room which booked from hotels.com otherwise the stay was very comfortable. They are Charging 18%gst on food which is wrong
Stayed 1 night in Jun 2018
Response from Shalu on 4 Jul 2018
Dear Mr. Agrawal, Ref. your review regarding few amenities provided at the resort, we are enclosing herewith our product leaflet Free Facilities offered by hotel to the guests, which is self-explanatory & seems to have escaped your kind attention. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Had a family getaway.. it was wonderful!!!
Stayed 1 night in Jan 2018
Response from Shalu on 23 Jan 2018
Dear Anonymous, We thank you for staying at the resort with your family & pleased to note that you liked our facilities & services, & had a memorable holiday experience at the resort. Looking forward to serving you again in the future. Regards. Shalu Kashyap Asstt. Revenue Manager

6/10 Okay

RAJ KUMAR, JAIPUR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PATHETIC RESORT
IT WAS NOT GOOD AS WE THOUGHT.ROOMS CONDITION WERE NOT AS PER HOTEL STANDARD
Response from General Manager on 27 Dec 2016
Hi, Apologies for the experience you had at the resort last year. Basis several such reviews we undertook renovation of the entire property phase wise and now all the rooms now have upgraded look and feel. We have also increased the Internet bandwidth and hence there is better speed now.

8/10 Good

mukesh

Liked: Staff & service, property conditions & facilities, room comfort
Response from General Manager on 27 Dec 2016
Hi, Thank you for rating our property as a 4 star. We are happy to note that you experience was good.