Premier Room | Terrace/patio

Reviews of The Leela Ambience Gurugram Hotel & Residences

5 out of 5
The Leela Ambience Gurugram Hotel & Residences
Ambience Island, DLF Phase 3, National Highway-8, Gurugram, Haryana

Reviews

8.8

Excellent

Rating 10 - Excellent. 371 out of 569 reviews" "
Rating 8 - Good. 109 out of 569 reviews" "
Rating 6 - Okay. 36 out of 569 reviews" "
Rating 4 - Poor. 25 out of 569 reviews" "
Rating 2 - Terrible. 28 out of 569 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 1 night in Mar 2024

10/10 Excellent

Gurdeesh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time staying here. The property is very nice and clean. The staff is very friendly and accommodating. The breakfast buffet has a lot of options and was good as well. The pool area and gym was very clean and nice as well!
Stayed 1 night in Feb 2024

10/10 Excellent

Madhulika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

RAMAN, Pikesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couteous staff. Great view.
Stayed 3 nights in Feb 2024

8/10 Good

Gurudas, ISELIN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent property
Stayed 1 night in Feb 2024

10/10 Excellent

MOUSUMI, Prior Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent buffet, and room was spectacular
Stayed 1 night in Feb 2024

10/10 Excellent

Shobhit, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jaideep Anand on 7 Feb 2024
Dear Guest,Thank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Raj

Stayed 1 night in Jan 2024

10/10 Excellent

Satraajeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience
Stayed 6 nights in Jan 2024

10/10 Excellent

Aparna

Stayed 1 night in Jan 2024

10/10 Excellent

V JYOTI

Stayed 2 nights in Jan 2024

4/10 Poor

Rajan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guest service was not up to standard for a 5 star hotel
Stayed 1 night in Jan 2024

6/10 Okay

christina

Stayed 2 nights in Dec 2023

10/10 Excellent

Indra

Stayed 7 nights in Dec 2023

8/10 Good

Himanshu

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Dec 2023

10/10 Excellent

Harsh

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jaideep Anand on 7 Feb 2024
Dear Guest,Thank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

8/10 Good

Deepak

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Overall, good experience. Reception staff; Jayant was courteous with my check out and extending by an hr. Also, Ashok Kumar, the elevator security person was very pleasant and always greeted with a smile - also ensured the safety all the time during my stay. One item I need to point out that is on my last day of stay, at the breakfast, as I was still having my breakfast and left my table to get food, a guest sat on my table across from me. This guest was earlier sitting on an adjacent table. I told him that I’m still having breakfast on this table and he totally ignored me. I did inform the hostess at the Spectra restaurant, as the staff should be paying attention w.r.t. the seating.
Stayed 2 nights in Nov 2023

10/10 Excellent

Nitesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonder full experience.
Stayed 2 nights in Nov 2023

2/10 Terrible

Malvinder

Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel.
Stayed 10 nights in Oct 2023
Response from Jaideep Anand on 31 Oct 2023
Dear Mr. StephanThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful week here! Every detail was looked after with professionalism. Wonderful hospitable staff
Stayed 7 nights in Oct 2023
Response from Jaideep Anand on 31 Oct 2023
Dear Mr. StephanThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

8/10 Good

Ashish

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023
Response from Jaideep Anand on 31 Oct 2023
Dear Mr. AshishThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

8/10 Good

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Great gym. Amazing breakfast. Kind staff. Good food options. Right next to the mall. Decent spa. Clean in my experience. Nice rooms. Beautiful design. Peaceful lobby where I love to read and relax. Only complaint is the room wasn’t ready when I arrived. I was very hungry from traveling all day and had to wait around. But when I complained the jumped on it. Will definitely stay here again.
Stayed 1 night in Oct 2023
Response from Jaideep Anand on 31 Oct 2023
Dear Mr. TroyThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Abhinav

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility
Stayed 3 nights in Sep 2023
Response from Jaideep Anand on 31 Oct 2023
Dear Mr. AbhinavThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Tamim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel if you can afford it 🙂
They have the best swimming pool that I have seen in any 5 start hotel and their hospitality and cleanliness is also very good.
Stayed 4 nights in Sep 2023
Response from Jaideep Anand on 31 Oct 2023
Dear Mr. TamimThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Charl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

4/10 Poor

Tsz Ying

Disliked: Cleanliness, staff & service
.
Stayed 1 night in Sep 2023
Response from Jaideep Anand on 31 Oct 2023
Dear Mr. Tsz YingIt was indeed pleasure to have you stay at The Leela Ambience Gurgaon ,and thank you for sharing feedback of your experience .All of us at The Leela , endeavor to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely. With these beliefs and culture, it pains us greatly to have even one guest leave the hotel with anything less than a positive impression.We extend our sincere apologies for falling short of your expectations during your recent stay at The Leela Ambience Gurgaon. Your feedback is highly valuable and we take your comments seriously as they help us improve our services and offerings.I request you to give us another opportunity to serve you and I am confident that you will have a marked improvement on your next stay with us.Please do write to me and I will be happy to oversee all arrangements of your stay personally. I look forward to hearing from you, until then I remain at your service.Thank you and best regardsJaideep AnandVice President and General Manager

8/10 Good

Deepak

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, very dissatisfied with the Diya restaurant after waiting 45mins for dinner to be served. Cheek of a manager saying that is a normal time to wait to be served. Walked out and found better service in cyber city.. restaurant was not even busy and had a celebrity chef working. They were to worried after complaints of dal not being cooked from a couple who we’re probably trying to get free food. Apart from that nice hotel, and lovely rooms.
Stayed 2 nights in Sep 2023
Response from Jaideep Anand on 31 Oct 2023
Dear Mr. DeepakThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Lakshmi

Travelled with family
Liked: Amenities, property conditions & facilities
Had an amazing stay, staff were all wonderful, Dining staff especially Rahul.
Stayed 4 nights in Sep 2023
Response from Jaideep Anand on 17 Sept 2023
Dear Ms. LakshmiThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Prem

Stayed 1 night in Aug 2023
Response from Jaideep Anand on 17 Sept 2023
Dear Mr. PremThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Gurudas, ISELIN

Stayed 2 nights in Aug 2023
Response from Jaideep Anand on 31 Oct 2023
Dear Mr. GurudasThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

2/10 Terrible

Amal

Disliked: Cleanliness, staff & service, property conditions & facilities
Payment was conditional with Payu.in and do not accept cash
Stayed 3 nights in Aug 2023
Response from Jaideep Anand on 30 Aug 2023
Dear Mr. AmalThank you for choosing to stay at The Leela Ambience Gurgaon Hotel & Residences, and for posting feedback of your experience on Expedia.We are pleased to read your review and so happy that you had an enjoyable stay and that our service and facilities exceeded your expectations. At The Leela, we are committed to exceed our guests expectations and your feedback will continue motivating us to strive harder.Thank you for so recommending The Leela Ambience Gurgaon Hotel & Residences.The team and I, will always look forward to welcoming you back again. We hope you will return soon.Thank you and Kind regards Jaideep AnandVice President & General ManagerThe Leela Ambience Gurgaon Hotel & Residences

2/10 Terrible

Malvinder

Stayed 1 night in Aug 2023

10/10 Excellent

Gurinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with exceptionally amazing staff. Everyone greets you with a wonderful smile. This was my first time staying at Leela, Gurugram and I was amazed by the services. I would definitely recommend this hotel for anyone who’s looking for a great time.
Stayed 3 nights in Aug 2023
Response from Jaideep Anand on 30 Aug 2023
Dear Mr. Yadav,Thank you for choosing to stay at The Leela Ambience Gurgaon Hotel & Residences, and for posting feedback of your experience on ExpediaWe are pleased to read your review and so happy that you had an enjoyable stay and that our service and facilities exceeded your expectations. At The Leela, we are committed to exceeding our guests expectations and your feedback will continue motivating us to strive harder.Thank you for so recommending The Leela Ambience Gurgaon Hotel & Residences.The team and I, will always look forward to welcoming you back again. We hope you will return soon.Thank you and Kind regards Jaideep AnandVice President & General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Arshinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Aug 2023
Response from Jaideep Anand on 25 Aug 2023
Dear Mr. ArshinderThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

srinivasa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property Excellent service
Stayed 4 nights in Jul 2023
Response from Jaideep Anand on 25 Aug 2023
Dear Mr. SrinivasaThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won't be disappointed.
Great hotel, good food options and super helful staff.
Stayed 4 nights in Jul 2023
Response from Jaideep Anand on 25 Aug 2023
Dear Mr. NormanThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Janice

Stayed 4 nights in Jul 2023
Response from Jaideep Anand on 25 Aug 2023
Dear Ms. JaniceThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

JAGDISH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience was just an amazing, got personal attention from all staff especially Duty manager Mukul who made our stay in Leela very comfortable.
Stayed 4 nights in Jul 2023
Response from Jaideep Anand on 25 Aug 2023
Dear Mr. JagdishThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

4/10 Poor

Abhijit

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The suite I was assigned wasn’t ready, few towels, one of the TVs didn’t work, and the minibar was empty. The service was very delayed, delivered after several phone calls. When I mentioned this to the front desk, the person asked me if I was planning on returning or not!
Stayed 3 nights in Jul 2023
Response from Jaideep Anand on 11 Jul 2023
Dear Mr.AbhijitI am concerned to read your review and tried to reach you on your phone registered with us ,however was not able to connect to you to have a better clarity of the experience highlighted.May I kindly request you to let me know a convenient time to connect, so I would like to find out more about your experience. It pains us greatly to have even one guest leave the hotel with anything less than a positive impression and on behalf of the team, I sincerely request you to view this experience in isolation.I sincerely hope you will give us another opportunity to make amends and reaffirm your faith in The Leela Ambience Gurgaon Hotel,I remain at your disposal always and please do not hesitate to reach out to me for any assistance at the hotel.Thank you,Kind Regards,Jaideep AnandVice President and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Amrik

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing accommodation with food and drink options. Excellent service.
Stayed 1 night in Jul 2023
Response from Jaideep Anand on 25 Aug 2023
Dear Mr. AmrikThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Great Staff. Gorgeous property. Lovely lovely staff. Loved it all. Beautiful staff. Great stay. However, getting EXPEDIA refund approval from the hotel for checking out a day earlier was a pain. Mudita Bhinde was uncooperative/unresponsive. I had to waste a lot of time on this issue. Pathetic! my next erk was the hotel chefs DO NOT know how to make masala chai. It was inedible. A road side dhaba makes better chai. Finally, they don't serve Tandoori Chicken. An iconic hotel in Delhi not serving mainstream Punjabi tandoori chicken.
Stayed 4 nights in Jun 2023
Response from Jaideep Anand on 28 Jun 2023
Dear Mr. SandeepThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jaideep Anand on 28 Jun 2023
Dear Mr. PrashantThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

2/10 Terrible

Vladas, Carouge

Business traveller
Liked: Cleanliness, amenities
Firstly, I booked the hotel because of VIP services (early/late checkin/checkout). Due to early arrival they insisted i make one additional night booking. Secondly, the swimming pool is closed on sunday and i was not informed about this.
Stayed 1 night in May 2023
Response from Jaideep Anand on 28 Jun 2023
Dear Mr. VladasI am concerned to read your review and tried to reach you on your phone registered with us ,however was not able to connect to you to have a better clarity of the experience highlighted.May I kindly request you to let me know a convenient time to connect, so I would like to find out more about your experience. It pains us greatly to have even one guest leave the hotel with anything less than a positive impression and on behalf of the team, I sincerely request you to view this experience in isolation.I sincerely hope you will give us another opportunity to make amends and reaffirm your faith in The Leela Ambience Gurgaon Hotel,I remain at your disposal always and please do not hesitate to reach out to me for any assistance at the hotel.Thank you,Kind Regards,Jaideep AnandVice President and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!!
Great luxurious hotel at fair price
Stayed 2 nights in May 2023
Response from Jaideep Anand on 28 Jun 2023
Dear GuestThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

pawan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury stay at fair price
Amazing staff and service, great location next to a huge mall, wonderful breakfast and meals-highly recommend this place
Stayed 1 night in May 2023
Response from Jaideep Anand on 28 Jun 2023
Dear Mr. PawanThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ambience
Stayed 2 nights in May 2023
Response from Jaideep Anand on 20 May 2023
Dear Mr. DavidI am concerned to read your review and tried to reach you on your phone registered with us ,however was not able to connect to you to have a better clarity of the experience highlighted.May I kindly request you to let me know a convenient time to connect, so I would like to find out more about your experience. It pains us greatly to have even one guest leave the hotel with anything less than a positive impression and on behalf of the team, I sincerely request you to view this experience in isolation.I sincerely hope you will give us another opportunity to make amends and reaffirm your faith in The Leela Ambience Gurgaon Hotel,I remain at your disposal always and please do not hesitate to reach out to me for any assistance at the hotel.Thank you,Kind Regards,Jaideep AnandVice President and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Pupinder, South Glastonbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved everything about this hotel! We wanted to be close to airport, DCF cyber city as well as Metro. So this hotel was a great fit. We availed nearby Gurugram local metro to connect with Yellow line Delhi Metro at HUDA center. That made getting to entire Delhi so easy. Ambiance Mall is connected this hotel also is a huge plus, as we needed few small things. There are some good restaurants in Mall too. But mostly for our meals we stuck to restaurants in the hotel, which are all excellent. Also loved the hotel provided transportation to IGI airport. Most of all service at this hotel is the best point. Staff is very helpful & prompt. Breakfast was excellent. I will miss the masala omelette!!
Stayed 3 nights in Apr 2023
Response from Jaideep Anand on 20 May 2023
Dear Mr.PushpinderI am concerned to read your review and tried to reach you on your phone registered with us ,however was not able to connect to you to have a better clarity of the experience highlighted.May I kindly request you to let me know a convenient time to connect, so I would like to find out more about your experience. It pains us greatly to have even one guest leave the hotel with anything less than a positive impression and on behalf of the team, I sincerely request you to view this experience in isolation.I sincerely hope you will give us another opportunity to make amends and reaffirm your faith in The Leela Ambience Gurgaon Hotel,I remain at your disposal always and please do not hesitate to reach out to me for any assistance at the hotel.Thank you,Kind Regards,Jaideep AnandVice President and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Nishchaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We had a wonderful and memorable stay with luxurious comforts and being taken care by all Amazing Team Members. It’s a very highly recommended hotel to stay if you are in Gurgaon or in Delhi closer to Gurgaon with accessibility to Ambience Mall
Stayed 3 nights in Mar 2023
Response from Jaideep Anand on 20 May 2023
Dear Ms.NischayaI am concerned to read your review and tried to reach you on your phone registered with us ,however was not able to connect to you to have a better clarity of the experience highlighted.May I kindly request you to let me know a convenient time to connect, so I would like to find out more about your experience. It pains us greatly to have even one guest leave the hotel with anything less than a positive impression and on behalf of the team, I sincerely request you to view this experience in isolation.I sincerely hope you will give us another opportunity to make amends and reaffirm your faith in The Leela Ambience Gurgaon Hotel,I remain at your disposal always and please do not hesitate to reach out to me for any assistance at the hotel.Thank you,Kind Regards,Jaideep AnandVice President and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Payal

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff at this property are exceptional. We received excellent service from every single person we interacted with. The rooms are a little dated and could use a spruce up. There was a stain on the carpet and the windows had bird droppings.
Stayed 4 nights in Mar 2023
Response from Jaideep Anand on 28 Mar 2023
Dear Ms. PayalThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences