Arrived at 4pm. Check-in is at 3pm. There were no rooms clean and available- lobby filled with people (soccer team)waiting. Had to attend a suprise party without cleaning up first after traveling. Finally checked in when we got back at 11:30pm. Reserved a King Suite which we did not get. Too late and too tired to say anything that night. The next morning when I tried to get the difference back between the room I paid for and the room I got, I was told they couldn’t do anything about it, but that a manager would call when he got in (Andy?) as we couldn’t wait the hour for him to show up. Two days later - still no phone call. Also made the front desk aware that the bathroom sink was severely clogged - after brushing our teeth, it took about 30 min for the water to go down the drain. Also the tub looked so disgusting, we didn’t shower in the morning (dirt? Rust?) - wish I could attach pictures to show you. Needless to say, we won’t stay there again when we return.