Ratings based on 2,310 verified reviews

4.2 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 16-Aug-2019
1 out of 5
by a verified traveller

This traveller left a rating score only Posted 15-Aug-2019
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 13-Aug-2019
5 out of 5
by a verified traveller

Posted 04-Aug-2019
Centrally located near KLCC park and petronas towers. Staff were very polite and helpful with my travel planning. Good breakfast selection and nice pool. Only negative is that the floors are wooden and if you have someone loud above you, the sound carries.
1 out of 5
by a verified traveller from philippines

Posted 27-Jul-2019
I reserved 4 rooms and i have prepaid these rooms. When i check in they informed me that i only paid for 1 room. However, my credit card showed that the 4 rooms had already been charged. They informed me that they will check. As we checked out as for 4 days stay, the following day, my credit card had was charged for the 3 rooms. I called the hotel and they forwarded me to their accounting department. I sent an email and they replied to revert back within 24 hours however, this is the 3rd day and no reply from them even after follow up. My credit had is due for payment on Aug 8 and they should reverse back the charges or else i have to settle the amount in order not to incur interest and credit card charges.
4 out of 5
by a verified traveller from Mainz, Germany

Posted 25-Jul-2019
I have no problem with this property - in fact, I rated it already. And they correctly booked a taxi for me to get to the airport early in the morning and I appreciated that. My issue with THIS reservation was that I booked and paid for a Queen bed for my July 23-24 reservation, and I was given 2 twin beds. I even mentioned to the woman at reception that she gave me the exact same room that I had for July 17-22 (which was 2 twin beds because I had a roommate for that stay). She laughed and smiled; I thought that maybe they had converted the room to a Queen bed, but they did not. I was tired, so did not go back to reception to complain......but I did not like receiving the wrong room.
4 out of 5
by a verified traveller from Mainz, Germany

Posted 25-Jul-2019
The hotel's location is ideal for accessing the convention center and the Pavilions shopping center. It is also a short walk to the MATIC tourist center and the Petronas Towers. The hotel staff were helpful and so friendly. The hotel room was spacious enough for two roommates. The infinity pool was wonderful; definitely a highlight at the hotel. The pool was clean, the water was cool and refreshing, and the view from the pool was outstanding. The restaurant at the hotel was pricey.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 23-Jul-2019
1 out of 5
by a verified traveller from Perth, Western Australia

Posted 22-Jul-2019
Great location for the Conference Centre. Easy access to the above ground walkway connecting KL attractions. Quality room, good food.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 18-Jul-2019