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Reviews of Mayfair Spa Resort & Casino Gangtok

5 out of 5
Mayfair Spa Resort & Casino Gangtok
Lower Samdur Block, Ranipool, Gangtok, Sikkim

Reviews

8.8

Excellent

Rating 10 - Excellent. 21 out of 39 reviews" "
Rating 8 - Good. 11 out of 39 reviews" "
Rating 6 - Okay. 7 out of 39 reviews" "
Rating 4 - Poor. 0 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Praful

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent place, ecofriendly, beautiful ambiance and comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

RAJESH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Gangtok - undoubtedly
Mayfair Gangtok is undoubtedly the best hotel with others way behind. The place is excellent in all respect except for the fact that its about 10 mins drive away from the city center. Good spacious rooms with large size bathrooms, nice restaurant and good view of the valley. The casino and spa are equally good. You will be very happy that you chose this hotel for your vacation.
Stayed 2 nights in Feb 2021

10/10 Excellent

Suraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Feb 2021

10/10 Excellent

Suraj

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best property in Gangtok!
Everything was excellent except for the food served in the casino. Best place to stay in Gangtok without a doubt.
Stayed 1 night in Feb 2021

6/10 Okay

sanjay kumar

Travelled with family
Liked: Cleanliness, room comfort
I am not satisfied with hotel booking site
Stay was ok but booking with hotel.com was terrible. We have booked for one room but they have booked two room and deducted the amounts with out our knowledge. It was terrible for us and know only when we reached hotel. They have not helped us out
Stayed 2 nights in Jan 2021
Response from Rakesh on 2 Feb 2021
Dear Guest, Plz share your Booking ID for the same booked through Hotels.com

8/10 Good

Mitul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

ABHAS, Toronto

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricey but good hotel. One issue during winter is that the heater provided is not adequate for heating the entire room and bathroom. Staff is reluctant to provide additional heater due to concerns about overloading and tripping electric supply (at least this was the explanation given to us). No other complaints.
Stayed 3 nights in Dec 2018

6/10 Okay

Joe, Philadelphia, USA

Expected it to be better for the price they charge. I would rate it three star out of five.
Stayed 1 night in Oct 2018

8/10 Good

Shravil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property.
Stayed 1 night in Aug 2018

8/10 Good

Pawan Kumar

Liked: Staff & service, room comfort
Not Fuly Satisfied
Stay was pleasant, but there is much scope for improvement.
Stayed 5 nights in May 2018

6/10 Okay

IFTEKHAR, BHUBANESWAR

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
SHOULD NOT BE RATED ABOVE THREE STAR
A WELL MAINTAINED HOTEL WITH EVERYTHING AVAILABLE WITH A BIG PRICE TO PAY WHICH IT DOESNT DESERVES. IT HAS EVERYTHING BUT NOT AS A FIVE STAR OR EVEN A FOUR STAR HOTEL HAS IT. A SMALL POOL, A SMALL LIBERARY, GYM, CHILDREN PLAY ROOM ETC ETC. THEY HAVE MADE EVERY CRITERIA TO GET FIVE STAR BUT BUT NOT A BIT AT PAR WITH A FIVE STAR HOTEL. PRICES AS HIGH AS YOU CAN GET... BUT NOT AT ALL AT PAR. SERVICE IS DISAPPOINTING AND CERTAIN STAFF ARE TOTAL IDIOTS. SHOULD VISIT A PROPER FIVE STAR BEFORE ANNOUNCING THEMSELVES PROUDLY AS 5 STAR... PLEASE DO VISIT HOTELS LIKE JW MARRIOTS, HAYAT, TAJ OR OBERIOS ETC ETC
Stayed 4 nights in May 2018

6/10 Okay

Shalabh

Liked: Cleanliness, room comfort
Disliked: Staff & service
Restaurant had extremely slow service. Nails were found on carpet.

6/10 Okay

Deepanshu

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
great property, but not value for money.
rooms were not up to the mark. wooden flooring was noisy. very noisy. toiletries were of inferior quality. towels were like being resused again and again, like 3 star towels.

10/10 Excellent

Shyamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Artsy hotel nestled in the Himalayas
The hotel is decorated with high-end art pieces and provides a calming Zen experience from beginning to end. The staff were all very hospitable and helpful - the only aberration was we found a baby stroller in the room after our return from a side trip, and we did not ask for it. The WiFi signal was patchy. The front entrance, library and cafeteria were gorgeous. The hotel is in a valley - the best experience was to see the lights come on the adjacent mountains. Our balcony was large - we felt we could spend a few more days there, soaking up the view of the Himalayas. Access to the town of Gangtok, the viewpoints and the monastery needs access to a car, or the hotel can arrange transportation. We will go back to Mayfair soon.

8/10 Good

Rasseek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing -excellent only issue was some of the food items were over priced & also the alcohol..
Stayed 4 nights in Mar 2018

10/10 Excellent

Pawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very excellent stay. Excellent property
Stayed 3 nights in Jan 2018

10/10 Excellent

Bhushan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

dipak, tanzania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property
We had a great experience and our stay was very comfortable
Stayed 4 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, food and amenities. Highly recommend.
Stayed 4 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017

10/10 Excellent

Abhijeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great rooms, perfect view
Great hotel, amazing location with amenities. We went in off season so a few restaurants were not functional but then the rooms, the staff made up for it. Had a great time with my family.
Stayed 2 nights in Nov 2017

8/10 Good

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort
awesome hotel but very expensive.
Very large Room, Very clean Room. Wifi is bad.
Stayed 1 night in Nov 2017

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service.
Excellent service by Girdhari and Kimcho.
Stayed 2 nights in Sep 2017

10/10 Excellent

Hemant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mayfair Gangtok
Very good hotel. Good hospitality but need to improve their services. Good variety of food. Entry for in house guests for casino should be complimentary

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. This was our second stay
The hotel is so beautiful. It is hard to describe it.The premises are beautifully landscaped and you find some thing nice at every nook and corner . Our room was large and the large balcony even had a Gazebo, and tastefully furnished. They have a socked minibar which is complimentary. The staff is exemplary, courteous and very helpful. They even remembered us from our previous visit three years back. The views of the mountains is beautiful and tranquil.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Abhishek, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with Great Hospitality
I stayed for 5 days with Family. In terms of Infrastructure it is the Best in Gangtok, dont even look for other place if Mayfair is available. Staff is highly courteous and willing to help at all times. Rooms are well decorated, big enough in size and give you scenic view of Gangtok.

6/10 Okay

George Kappen, Cochin

Liked: Cleanliness, property conditions & facilities, room comfort
Nice resort spread over a large area
Myself and my family stayed here for 2 nights.Not much to comment. Everything including the food and other services are very expensive. More than double the rates of Mayfair, Darjeeling.

8/10 Good

gerard, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could have been great
Expected more from a 4.5 stars hotel. Business center computers did not function properly...Pool was too small...spa was too too far from room or fitness center. Tiles and floors needed some serious attention...too far from town

10/10 Excellent

Amita, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect relaxation
During the course of our Sikkim trip we had stayed here for 2 nights and were again spending one more night on way back home. We were rewarded with an upgrade to a suite. And the suite was just wow. Large, tastefully furnished, surrounded by greenery on all sides, located on a quiet walkway. It was the perfect end to a great holiday. As with our previous stay, we were happy with the service and personalised attention, good food and relaxing ambience. Would love to go back again just to stay there.

10/10 Excellent

Amita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Galina

Liked: Property conditions & facilities
Disliked: Staff & service
Expect an accommodation, not hospitality
This is spectacular looking property. However, there was no sense of hospitality at Mayfair during our stay. You need to fight for any request you have. You need to double check everything which you've agreed on per email communication (we booked a car with the guide for sightseeing well in advance: nobody knew about. asked for pick up from airport: needed to call to reconfirm. For Diwali celebration ANYTHING was done, no activities, no Gala diner, no firework). Food is ok, you will not leave hungry--is it what we expect from the hotel like Mayfair? I felt I spent my money not wisely.

8/10 Good

Krishnaraj, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great service attitude. Great stay !

10/10 Excellent

Anil, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was a wonderful experience at Mayfair

8/10 Good

Chris, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delight tucked away in greenery and scenery
The drive from Bogdogra airport took around 4 1/2 hours, some of the roads were runined by landslides, you will also need a visa to enter Sikkim, something we were not aware of. There is a daily helicopter which you can charter. The staff were extremely kind, most being able to speak at least a little English. We stayed 3 nights and took a day tour booked through the hotel, I would definitely recommend doing this.

10/10 Excellent

Mamta, Doha, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brilliant experience
Lush, sophisticated and welcoming from the start to end! We were ushered into a calm tranquil world, just what every traveler expects . Extraordinarily huge and tastefully decorated rooms , splendid lobby areas. We could feel the positive chi flowing. The Buddhist resonances matched the decor and the spirit of the resort. Fabulous food and service.

10/10 Excellent

Shailendra, Bhopal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pure resort with top-end luxury.
D resort exceeded my expectation.. D great ambience, decor n neetness.. D food is d most delicious.. D staff is prompt n well behaved.. D presence of a sweeming pool is particularly liked by my kids.. Lastly, d spa is wonderful.

10/10 Excellent

yunho, 한국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
날씨가 추워서 방에있는 히터를 계속 틀어놓아야했던 것릏 빼면 모든게 마음에 들었습니다. 작은 히터의 소음은 컸고 공기를 뿜어내는 방식이라 건조함이 불편했습니다