Property amenity

Reviews of Bristol Hotel Frankfurt

Bristol Hotel Frankfurt
Ludwigstrasse 15, Frankfurt, HE

Reviews

7.8

Good

Rating 10 - Excellent. 283 out of 1005 reviews" "
Rating 8 - Good. 436 out of 1005 reviews" "
Rating 6 - Okay. 173 out of 1005 reviews" "
Rating 4 - Poor. 67 out of 1005 reviews" "
Rating 2 - Terrible. 46 out of 1005 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Koby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location: Between the hauptbanhof and the Messe. Great, simple basic hotel - exactly what i need!
Stayed 4 nights in Mar 2024
Response from Irina on 26 Mar 2024
Hello Koby , Thank you very much for your message. We are looking forward to seeing you again!

6/10 Okay

Steven

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities
the station area is like an apocalyptic bomb site
Stayed 3 nights in Mar 2024

10/10 Excellent

FARRUKH

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Mar 2024
Response from Irina on 14 Mar 2024
Hello , Thank you very much for your message, for your appreciation, it is very important for us and we are waiting for you on another occasion of course!

8/10 Good

richard, Leeds

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Looked fir a budget hotel near the station. Great value, decent large room, ketch’s area
Stayed 2 nights in Feb 2024

4/10 Poor

Tinuola

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Elena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the worth hotel I stayed in Germany and not the lowest price. The room I was given did nit have light. I just had to keep the door to the bathroom opened- that was the only sauce if light available. The administration could not offer me anything else and could not bring any standing lamps either . The room was full of smell of cigarette , carpets were all in spots. I came to breakfast c 9 am, and by then most stuff was already eaten , and I was met with empty dishes. Do not recommend this hotel to any one. They also charged £230 for this hole of devil.
Stayed 1 night in Jan 2024
Response from Irina on 12 Feb 2024
Hello , Thanks for your feedback. As it is Messe in Frakfurt at that time, the prices are universally valid in Frankfurt. So we apologize for the fact that you were not able to enjoy our wonderful breakfast at that time, but thank you again for your opinion!

6/10 Okay

Mario

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very very basic Hotel. Absolute minimum. Not a very nice area - wouldn't recommend to a woman alone. Breakfast is nothing special and the whole place is very dated and minimum upkeep. It's a budget hotel, priced at mid-tear.
Stayed 2 nights in Jan 2024

2/10 Terrible

Howard

Stayed 1 night in Dec 2023

4/10 Poor

Stephen

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

4/10 Poor

Mark

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy , bathroom not very good
Stayed 1 night in Dec 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located
Hotel is very conveniently located. Close to a nice mall with many of food choices. The roof top restaurant Alex was exceptional. A quick mile walk to the Christmas Market and there is plenty of shopping on the way and dining experiences. If you bring a vehicle expect to pay 35 Euros a day to park-a block away.
Stayed 1 night in Dec 2023
Response from Irina on 26 Mar 2024
Hello Judith , Thank you very much for your feedback. We try to maintain our standards and do our best to make our guests as comfortable as possible! Thank you!

6/10 Okay

Yu Yu

Hotel room is big for the prices. Checked in and was asked to pay €8 more than what I should be paying, that staff had some attitude. The other nicer staff agreed it is already included in the booking. Went up to the toom, hallways are really worn out and unclean. The room itself is very dim, lamp light is not working so went down again to inform the staff, he said he will look for the light. Came back an hour later after dinner and he said the lamp he found may not fit the lamp but I said I will try my chance. I have no problem with the room for that price but little did I know that the neighborhood is horrible. It is so unsafe to walk around in broad daylight, there are junkies everywhere trying to sell you drugs and homeless people. You feel completely unsafe, never stay in that neighborhood. It is absolutely horrible neighborhood and definitely not safe for anyone to walk alone.

10/10 Excellent

Russell, Homosassa

Liked: Amenities
Breakfast great! Convenient location to commercial transportation and access to central city.
Stayed 1 night in Oct 2023
Response from Irina on 21 Nov 2023
Hello , Thank you very much and we are glad that your stay in our hotel was a pleasant one! We look forward to welcoming you again! Irina

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not Swanky, but Good Value
The location was excellent, close to the train, restaurants, and the local transport. We went to Roemerburg on the S-bahn. The front desk cheerfully stored our luggage when we arrived too early to check in. The rooms were basic but clean, comfortable and relatively quiet. Great for the price for sure. The breakfast room was fantastic. Open early enough for us to eat before 7:00am, so we could catch our train to the airport. Staff there were lovely. Rick Steeves (2023) described the Bristol as "swanky", but it is getting rather worn...
Charming Roemerburg Platz.
Stayed 1 night in Oct 2023
Response from Irina on 21 Nov 2023
Hello , Thank you so much for your message and we are glad you spent some quality time with us! We look forward to welcoming you again! Irina

2/10 Terrible

Irfan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Hotel, in which the picture doesn’t match the actual hotel. The service is terrible. When I asked for an extra pillow they didn’t have any pillow not sure which what kind of hotel doesn’t have extra pillows. The hotel is in a very unsafe location. It’s even a little scary to go out of the hotel during daytime not sure how they got a three start rating. Definitely not staying in this hotel again avoid at all cost.
Stayed 2 nights in Sep 2023

6/10 Okay

Grant

Liked: Staff & service
Disliked: Cleanliness
Cheap stay, convenient near the station but the room I had was obviously worn, nasty carpet, old appliances. Bed was nice, but the area arpund the hotel was also loud and messy
Stayed 1 night in Sep 2023

10/10 Excellent

Gil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value for money in town. I come here regularly
Stayed 1 night in Sep 2023
Response from Irina on 21 Nov 2023
Hello , We are very happy and we look forward to seeing you every time!

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The curtains and floors were dirty, the floors in the corridors were dirty and carpets were peeling off. When I asked reception for a fork to eat dinner with they said "breakfast is closed" and didn't provide a fork, continuously saying "breakfast is closed, breakfast is closed." A terrible part of the city as well, loud and with sketchy people. Would not walk around by myself.
Stayed 1 night in Sep 2023

4/10 Poor

Andreas

Disliked: Staff & service, property conditions & facilities
Keine Empfang vorhanden bei Ankunft TV hat nicht funktioniert, Dusche wahr ohne Dichtung Wasser konnte seitlich Ausweichen.
Stayed 1 night in Sep 2023

2/10 Terrible

Andrew

Stayed 1 night in Sep 2023

6/10 Okay

Weslley

Stayed 1 night in Sep 2023

10/10 Excellent

Noel

Stayed 2 nights in Sep 2023

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fridge, safe and breakfast for a cheap price. Hotel not in such a good area of Frankfurt but not the hotel's fault. Also very short distance to main train station. Could do with USB sockets in the rooms
Stayed 4 nights in Sep 2023

6/10 Okay

Periyasaamy

Disliked: Staff & service
I will not recommend
Stayed 1 night in Sep 2023

6/10 Okay

Carla

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Due to the aircon not working and being unable to change rooms, we slept with the window open. I was woken up multiple times due to noise.
Stayed 1 night in Sep 2023

8/10 Good

Kent

Liked: Cleanliness, staff & service, room comfort
Room was nice however the hallways need to replace the carpeting and paint the hallway
Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Liked: Staff & service, amenities, property conditions & facilities
I really enjoyed my week long stay at Hotel Bristol! It’s on the good side of Frankfurt Hauptbahnhof. The hotel is comfortable with every convenience needed for a comfortable stay. I stayed in a room with a double bed and also enjoyed breakfast daily in the dining room. The only downsides were old carpeted floors with obvious stains and an elevator as slow as Christmas. Other than that, it was great! Friendly staff who are available 24/7 too. I’ll definitely stay here again.
Stayed 6 nights in Aug 2023
Response from Irina on 29 Aug 2023
Dear Sarah, Thank you very much and we are equally happy that you felt so comfortable in our hotel. And we are still taking care of some aspects of the hotel. We are looking forward to welcoming you every time !

2/10 Terrible

JG

Very noisy
Stayed 1 night in Aug 2023

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They have a really creative and good breakfast buffet!
Stayed 2 nights in Aug 2023
Response from Irina on 29 Aug 2023
Dear Andrew, Thank you very much. And we look forward to seeing you again!

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities
great price, clean rooms, fairly decent staff. the area is kk though in one direction theres a really bad street with homeless and less saivory charecters. easy to avoid once you know where it is.
Stayed 4 nights in Aug 2023
Response from Irina on 29 Aug 2023
Dear Andrey, Thank you very much! The hotel is located in an excellent area, as the Main Train Station is only 3 minutes walk away. We look forward to welcoming you back soon !

2/10 Terrible

Simonette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was unclean, with dirty carpet and dried liquid marks on the headboard. I sent two emails before arriving, enquiring about a late check out. Neither were responded to, nor were the reception staff aware of my request. I asked about late checkout during the check in process, but had to confirm again the next morning. Morning reception staff did not know what I was talking about.
Stayed 1 night in Aug 2023
Response from Irina on 29 Aug 2023
Dear Simonette, Thank you very much for your feedback. We apologise for any slight inconvenience and promise to review the situation with the Housekeeping manager and see what the problem was. We look forward to welcoming you back and promise you will enjoy your stay!

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2023

8/10 Good

Kevin

Stayed 6 nights in Jul 2023

6/10 Okay

David

Liked: Property conditions & facilities
Disliked: Amenities
Okay, it is convenient, but it was a shame that the bar wasn't open when I was here. Also, while it is conveniently located near the Frankfurt railway station, I have to admit that I really don't like the area. While it isn't the hotel's fault, I wouldn't recommend people staying in the area and instead try to find some other place to stay that is safer.
Stayed 1 night in Jul 2023

10/10 Excellent

Smita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to everything in the city. Breakfast was really good! Will recommend for short stays in the heart of the city.
Stayed 1 night in Jul 2023
Response from Irina on 29 Aug 2023
Dear Smita, Thank you very much and we're glad you enjoyed your stay with us! We are looking forward to welcoming you again!

4/10 Poor

carl

Disliked: Cleanliness, property conditions & facilities
Room was not clean, noisy neighbours, no ac, I moved out after first night
Stayed 4 nights in Jul 2023

8/10 Good

Abdifattah

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 4 nights in Jul 2023

10/10 Excellent

Antonis

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the staying at the hotel, staff was very friendly. Hotel is very close to the central train station.
Stayed 1 night in Jun 2023

6/10 Okay

Zeger van der

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staf die not inform about breakfast, WiFi en leaving the room when it was the last day. No information in the room about the hotel.
Stayed 2 nights in Jun 2023

4/10 Poor

Diego

Disliked: Cleanliness, property conditions & facilities
Oscura huele a cigarrillo, el aire no funciona bien vieja
Stayed 3 nights in Jun 2023

4/10 Poor

Kevin

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Good hotel spoiled by no room service, so same towels from Friday check in until Monday checkout so 3 nights and morning. I left the yes please tag on Saturday and Sunday morning but got nothing cleaned or towel changed. Room card failed 2 days running and receptionist said they had been having problems for a few months now, hence the no clean towels. Breakfast was good, room quiet. Good location and plenty of advice leaflets.
Stayed 3 nights in Jun 2023

4/10 Poor

Lisa

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
We arrived to the hotel past midnight with large baggage and were told the systems were not working. They couldn’t give us a room and offered for us to wait/sleep in the lobby to wait until their system worked or look for another hotel. Everything around was booked. The hotel said they would request a full refund for us for the inconvenience they caused.
Stayed 1 night in Jun 2023

8/10 Good

Angele

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cute clean place to stay.
Stayed 1 night in Jun 2023

8/10 Good

Colm

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Ayaz

Business traveller
Typical 3* hotel - you get what you pay for. It’s very dated with dirty corridors and AC in room not working but bedroom / bathroom was clean, bed was fine, breakfast was very decent. It’s a cheap hotel for the location and does the job for a quick Frankfurt Trip where you don’t plan to spend much time in the hotel.
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good place
The room was exactly what I expected, had only the basics included: one bed, fridge and desk/chair. It was quiet at night. Not the best neighbourhood, but had no issues walking to and from the hotel. Very close to the train station. Service at the counter was great and breakfast was good.
Stayed 3 nights in May 2023

2/10 Terrible

Grace

Travelled with partner
Disliked: Staff & service, property conditions & facilities
My wife and I stayed for 2 nights. Only 1 set of towels was provided for each person and that's OK. The drain in the shower room was so clogged that we needed to shut off the water every 30 seconds... but the water still overflowed and flooded the whole rest room. We needed to use the used towels to absorb the water for safety... So, we asked for room cleaning on next morning. On the 2nd day (Sunday) when we came back late at night, we found the room was made up a bit tidy but there were no towels! We asked the front desk and was told that there was only 1 set of towels provided. We told him there were no towels in the room, then he said there were no towels in the hotel and we could ask for the towels on Monday morning because it was Sunday and every staff (including house cleaning) was not on duty.... Finally he managed to give us 2 towels late at night. But the whole ordeal left us a very unpleasant stay in this hotel!
Stayed 2 nights in May 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great breakfast! Can’t beat the prices for nice quality. Not a great great area just a little dirty surrounding blocks and some homeless people but otherwise it was good!
Stayed 2 nights in May 2023

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and spacious, it includes a mini fridge and a Bluetooth speaker which was nice. The bathroom was clean and the shower had a strong pressure which was also nice. The breakfast buffet was good. A variety of choices and all tasted great. The main lobby and toilets were clean. Only small problem we had was that the keycard to our room wouldn’t work and needed to be reset every day. Also housekeeping came on the first day but non of the days after. The hotel itself is nice but in a poor area. A lot of homeless people and junkies around. Strong smell of urine on the street.
Stayed 4 nights in May 2023