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Reviews of Waldhaus Flims Wellness Resort, Autograph Collection

5 out of 5
Waldhaus Flims Wellness Resort, Autograph Collection
Via Dil Parc 3, Flims

Reviews

9.0

Wonderful

Rating 10 - Excellent. 87 out of 131 reviews" "
Rating 8 - Good. 24 out of 131 reviews" "
Rating 6 - Okay. 10 out of 131 reviews" "
Rating 4 - Poor. 9 out of 131 reviews" "
Rating 2 - Terrible. 1 out of 131 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Denise

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Amazing staff, beautiful hotel and area and delicious food. I would move there ;)
Stayed 4 nights in Feb 2022

10/10 Excellent

Sumanjit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
This was a last minute booking for a girls spa weekend and we couldn’t have picked a better place. Beautiful location and property. All the staff were super friendly and down to earth and couldn’t do enough for us. The food in each restaurant was really delicious too plus a great wine list too!! The room was very spacious and luxurious as was the spa with a great range of treatment options with really lovely therapists.
Stayed 1 night in Jul 2021

10/10 Excellent

Bruna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
Pool and spa area was nice Room was not very clean Bathroom shower leaked, mold around shower Carpets looked stained and dirty Staff seemed overworked
Stayed 3 nights in Feb 2021

10/10 Excellent

Filip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel, extraordinary service, kids friendly. The whole family loved it
Stayed 1 night in Jan 2021

8/10 Good

Sébastien

Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Very friendly and service oriented staff. Room very clean but heating with conventional radiators. No way to control ambient temperature.
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be back!
Beautiful hotel with great facilities and expansive grounds centrally located within Flims. Loved The Siam restaurant and breakfast spread!
Stayed 2 nights in Sep 2020

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jul 2020
Response from The Waldhaus Team on 4 Aug 2020
Dear Daniel Thank you for your rating. We'd love to hear more about the score. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020
Response from Benjamin Fiedler on 6 Jul 2020
Dear Guest Thank you for staying with us and for your review. We hope to see you again soon in Flims. Best regards,

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in May 2020
Response from Benjamin Fiedler on 30 Jun 2020
Dear guest, Thank you for staying with us and sharing your review. We would love to know how we can improve your next stay. Please do not hesitate to contact us to share your feedback. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel
A very well kept hotel, service is great, breakfast buffet has everything you could wish for. Only eish i had known that the chalet rooms are in a separate building.
Stayed 1 night in Jun 2020
Response from Hoteldirektor Herr Burkhard Wolter on 25 Jun 2020
Dear hotel guest thank you very much for your positive comment after your stay in the Waldhaus Flims Wellness Resort. We are looking forward to welcoming you back soon. Kind regards

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay - will be back
Wonderful relaxing stay with the family. Food and friendly service were great and the kids were happy hiking with the family and playing in the kids club. Excellent Spa
Stayed 1 night in May 2020
Response from Burkhard Wolter - General Manager on 3 Jun 2020
Dear Tom thank you very much for your detailed feedback as well as for your recommendations after your stay at the Waldhaus Flims Wellness Resort. It is our pleasure and honor to share them with the entire team. We are looking forward to welcome you back to our resort. All the best for you and your family. kind regards Burkhard Wolter General Manager Waldhaus Flims Wellness Resort

4/10 Poor

Carolin

Stayed 2 nights in May 2020
Response from Benjamin Fiedler on 6 Jul 2020
Dear Carolin Thank you for staying with us and for your review. We would love to know what went wrong during your stay. Please do not hesitate to contact us to have a closer look. Best regards, Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just wonderful!
Absolutely wonderful. Amazing staff, very friendly and a superb location
Stayed 1 night in Jan 2020
Response from reservation on 2 Mar 2020
Dear Hotel guest thank you very much for your kind comment. We are looking Forward to welcome you soon back at the Waldhaus Flims Resort. Kind regards

6/10 Okay

Anette

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning setting, spacious rooms and and great facilities
Stayed 5 nights in Jul 2019

4/10 Poor

Hyungchul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Restaurant in the hotel ignored me
I was so disappointed by the restaurant Siam in the hotel. I went there to have dinner. I waited at the entrance of the restaurant until somebody guided me to a table. A manager came to me and said "What do you need?". He approached too closely to me so I had to step back, which was intimidating. I had a seat anyway, and ordered a menu (fried rice), then I waited long time. I knew things were slower in Europe, so waited longer. Since I waited enough, I tried to catch the manager while he was passing by. I raised my hand and was sure that he saw me, but he ignored me. I waited more and more time until one waitress asked "Do you want some desert?". At that time, I'd been waiting for 1 hour. I said that I ordered the menu, but the main dish hadn't been served. The waitress checked at the kitchen and said that there's no rice in the kitchen. I waited 1 hour to hear that the menu is not available. I was so upset and couldn't understand what happened. I complained to the manager (who was the residence manager) and also to the restaurant manager. Next day, the residence manager tried to explain. He said the things that happened were all mistakes. But, I still cannot understand how that kind of mistakes can happen. The restaurant manager and the residence manager were there in the restaurant, I was in the middle of the dining room. I don't understand how nobody resolved the issues.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great skiing
Lovely hotel excellent concierge Shame only one restaurant open in the evening on site
Stayed 1 night in Jan 2018
Response from Simon Rusconi on 30 Jan 2018
Dear guest Thank you very much for staying with us. We appreciate your feedback and we will use your comments for our improvement process. Sincerely Simon Rusconi General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Staff at the hotel were excellent. They went out of their way to make the service feel personal. We had the terrace rooms, which were large and very comfortable. Spa was large and well managed with lots of options. Buffet breakfast was extensive and well done. We have only compliments for every aspect of our stay.
Stayed 7 nights in Dec 2017
Response from Simon Rusconi on 10 Jan 2018
Dear Guest Thank you very much for taking the time to share your recent stay at the Waldhaus Flims. We are delighted to hear that you enjoyed your stay with us and we are looking forward to welcoming you soon again. Sincerely Simon Rusconi General Manager

10/10 Excellent

Christophe O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Classic Swiss Spa
Classic old-school Swiss spa hotel but with a very modern and great spa. Excellent and friendly service, gorgeous grounds and amazing pools and saunas. Can't wait to return to Flims and the Grand Hotel Waldhaus!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles sehr schön.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderbar!
Stayed 1 night in May 2022

10/10 Excellent

Moreno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Martina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches und hilfsbereites Personal. Schönes Hotel zum entspannen und das Frühstück, alles da was das Herz begehrt. Top-wir kommen sicher wieder
Stayed 1 night in Apr 2022

10/10 Excellent

Serafin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Laurence

Stayed 3 nights in Apr 2022

10/10 Excellent

Nina

Stayed 1 night in Mar 2022

8/10 Good

Petra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr zufrieden. Danke vielmals. Liebe Grüsse
Stayed 1 night in Mar 2022

10/10 Excellent

Patric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Adoramos o hotel, em especial os restaurantes e o spa.
Stayed 4 nights in Jan 2022

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Die Dekorationen im ganzen Haus sind einem 5*Hotel nicht angemessen. Auch der Florist sollte dringend ausgewchselr werden.
Stayed 1 night in Dec 2021

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Wyss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hervorragend super schönes Wellness, Hotel, Essen und Personal alles perfekt
Stayed 1 night in Oct 2021

6/10 Okay

Bruno, Lugano

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Di speciale è rimasta solo la zona spa (salvo l’acqua leggermente fredda) mentre è sostanzialmente cambiato il servizio alberghiero: personale gentile a ma poco formato e professionale. Deludente anche il fatto che le uniche lingue utilizzate sono l’inglese ed il tedesco. Da un hotel di questo livello ci si aspetta una maggiore internazionalità, rispettivamente la conoscenza delle, o almeno di una seconda lingua nazionale/cantonali.
Stayed 3 nights in Sep 2021

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Velimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Der Service am Abend hat leider zweimal nicht einem Fünfsterne-Haus entsprochen. Der SPA mit Innen- und Aussenpool plus einem Schwimmteich ist sehr schön. Die Zimmer sind für den Preis etwas klein aber sehr sauber.
Stayed 4 nights in Jul 2021

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden costs
Top Hotel. However, we were offered to choose where to park the car without being told that there was a cost. Obviously we chose the garage to be then billed CHF 35 upon checkout. It’s not that I find this expensive, but I do expect transparency about pricing. So this little stain adds to what was a great stay other than that.
Stayed 1 night in Jul 2021

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Johannes

Stayed 2 nights in May 2021

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

4/10 Poor

Michel

Liked: Room comfort
Disliked: Staff & service
Too many mistakes
The infrastructure of the buildings and the parc is outstanding, never the less the stay was very mediocre and below expectations. Friendly check-in but provided only one key card for our room. When we asked for a second one, the reception made another one, but it required two attempts unless the new cards worked, which is unpleasant when your room is in the Villa Silvaplana 5 min from the reception. When we wanted to go to the Spa, we realised the bathrobes are missing in our room. So we tried to internally to call the hotel reception with the phone in our room, unfortunately no one picked up. Reception finally picked up when we called via our mobile phone and steered through an automatic answering machine. Once we could speak to the Spa reception, we got told that it will be difficult to send the house keeping and we should pick the bathrobes up at the Spa. So i went the 10 min to the Spa from our room to pick the bathrobes and went back. Back at the room we discovered that the flip-flops were missing in the packs, so we had to go with our street shoes to the Spa and ask for the flip-flops. The Spa itself was nice and ok for a Hotel. We went to the Brasserie restaurant for the dinner. First the wrong starters were provide for our guests and for the main course one of our guest received the wrong side dishes and another none at all. So our guest ate the meat without anything along. The stay continued this way. The text field is too small to describe it all...
Stayed 1 night in May 2021
Response from Burkhard Wolter, Gastgeber on 25 May 2021
Dear Michel Thank you for your spending your holidays with us. We appreciate your honesty regarding the problems you experienced during your stay. We are sorry to read that the service was not up to your expectations. Please know that we have reviewed these issues with the team in order to ensure that this doesn't happen again. ¨ It would be our pleasure to welcome you as a guest again and to show you how passionate we are about providing great service to our guests. Please do not hesitate to contact us if you have any further feedback. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Service
Service ist top! Zimmer "nur" gut, grosses Fenster ohne Sichtschutz vor der Dusche/Badewanne, dies wurde aber innert 10 Minuten vom sehr freundlichen und hilfsbereiten Personal provisorisch eingerichtet. Essen sehr fein, Service und Beratung top! Würde wieder hingehen.
Stayed 3 nights in May 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top of Switzerland
Absolut Top. Super Service , egal ob im Zimmer, im Wellness ereich oder im Restaurant. Wir als Gäste standen im Mittelpunkt. Wir kommen wieder.
Pool
Stayed 3 nights in Apr 2021