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Reviews of Anelia Resort & Spa

4 out of 5
Anelia Resort & Spa
Dolphins Bay, Flic en Flac, Flic-en-Flac

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 109 reviews" "
Rating 8 - Good. 41 out of 109 reviews" "
Rating 6 - Okay. 14 out of 109 reviews" "
Rating 4 - Poor. 14 out of 109 reviews" "
Rating 2 - Terrible. 5 out of 109 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Mike, Imperial BEach

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2023

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay overall. Nice food and activities. Highly recommended
Stayed 7 nights in Jul 2023

4/10 Poor

Trisha

Disliked: Amenities, property conditions & facilities
The hotel looked different from its pictures and the property looks old. Renovations is needed and the worse experience was the Spa. I got the worst manicure. The lady cut my nails back so far it looks awful. She also did not offer to put nail polish on. I didn’t realize until I was checking out that I could get color but it would have cost more. She didn’t inform me or offer the option. The entire staff at the spa also were not very friendly at all. They were very young. I’m not sure if it was a language thing or not. I was nice and explained that my French wasn’t that great. Everything else was good. The restaurant staff was friendly and efficient. The food was good and had a few varieties which were alright.
Stayed 2 nights in Apr 2023

10/10 Excellent

eliran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

eliran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

eliran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Larno, Doha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location in Flic n Flac, with good pool and views.
Stayed 2 nights in Apr 2023

4/10 Poor

helen

Business traveller
Disliked: Cleanliness, staff & service
The room cleaning is slapdash. The waiting staff are slow and as a single woman they tended to ignore me. The food is very average. I ordered room service due to feeling unwell and they failed to deliver it. The towels are old and not replaced as the towel booth shuts very early. Not a great hotel. I wouldn’t recommend it.
Stayed 1 night in Mar 2023

8/10 Good

Ify

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The availability of free water activities for guests was rather thoughtful
Stayed 3 nights in Aug 2022

8/10 Good

Bundhoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Sarah, Perth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expected more.from the property. Room floors were dirty, curtains had holes in them Room service took 45mins and food quality was poor and pricey No international sockets in room Lamp not working Tv fuzzy and apps not working Construction noise woke us up in the earlymorning. But never any.mention from hotel when booking that there would be any noise concerns We were woken at 07:30am by knocking on our door just to give us an iron that we had requested the day before Pool was dirty and umbrellas most of them missing pins to be able to open and use Staff were not helpful when struggling to open the umbrella. Maintenance and exposed brickwork in garden areas which were dangerous Ordered a burger from burger bar and had sand in the lettuce and something black and hard Buffet breakfast was terrible with dirty food preparation areas and buffet not being replaced. For example no bacon in bacon tray and it was 09am Terrible service from wait staff . Had to ask for coffee and ask to be seated. Dirty tables which werent cleaned properly On the day of checkout we had a person waiting outside our room at 1045 , 15 minutes before check out.time to ask us to leave. we felt rushed and not accomodated. Tennis court very poor condition General.hotel facilities poor condition Food was poor quality at high prices Staff werent very friendly. Especially at the pool cabana. What seems.like an amazing hotel in pictures leaves alot to be desired for and for the high price we expected better
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had the perfect view to wake up to every morning. The staff were friendly,helpful and went out of their way to deliver any special request we asked for. The meals and amenities were exceptional. Definitely will be going back to Anelia Resort & Spa
Stayed 10 nights in Oct 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location as it was walking distance to shops close and central to other places such as Port Louis, Curepipe, Cascavelle, Casela and so on. We had a great room with a balcony with a sea view and palm trees. Was awesome waking to the sound of birds and waves every morning and amazing sunrise and sunset. The staff fantastic and very helpful. There were a few that were inexperienced due to only being there a short while but they were still great. What I didn't like was a few issues we had with our room but that was sorted eventually that it did not really have any affect on our stay.
Stayed 10 nights in Oct 2019

4/10 Poor

Stephen, UK

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a three bedroom villa, which was in very poor condition. The cupboards were broken, the air conditioners didn't work properly and the curtains didn't close all the way, so it got light at 5:30am. The restaurants only had buffet food, which was ok but it was pretty much the same every day. We took scuba gear but the hotel dive center was not operational because the dive guide was off sick - and they couldn't really be bothered to arrange something else with a different dive center. We also tried leaving our two children (3 and 5) in the kids club and half and hour later the 3 year old arrived back at the room, by herself, having decided to leave. Nobody stopped her. That was the last time we saw any staff at the kids club - the doors were open for the remainder of our stay but no staff. On the whole, the hotel staff were pretty indifferent to guests - we were told we couldn't eat outside because they didn't have tables for 5 people. After much debate, they managed to put two together. But it was the same debate every night.... I asked the reception four times over two days to restock the minibar fridge with bottled water and each time they said they would do it, then just didn't. For the price, this hotel was not good value for money.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Gardens were meticulous , food was enjoyable had a private beach
Stayed 10 nights in Sep 2019
Response from kishan on 25 Sept 2019
Dear Guest. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again very soon. Regards Kishan Bassant Hotel Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Only stayed one night on half board.Was a bit disappointed that had to pay for a bottle of water for dinner.
Stayed 1 night in Aug 2019
Response from Kishan on 25 Sept 2019
Thank you for your review. I am glad to hear that overall your experience was positive with a rate of 8 out of 10. Thank you and look forward to seeing you again soon. Regards Kishan Bassant Hotel Director

8/10 Good

Yashmika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stay was amazing. Staff were super friendly and helpful. There are just too many flies and when we left early NO BREAKFAST was provided even though we paid for this. The hotel is situated in a brilliant pace. Everything was walking distance away. The facilities are amazing and the hotel is stunning. I think they need to invest in some heated pools if possible.
Stayed 5 nights in Jul 2019
Response from Kishan Bassant on 13 Aug 2019
Dear Yashmika We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services. Regards Kishan Bassant Hotel Director

6/10 Okay

Megan

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
10 years ago....maybe
We were on our honeymoon and not once did we feel special. I booked this for us and my new husband was really happy but as I saw all the pictures online and knew what to expect, I was thoroughly disappointed. The whole resort looked like back in its day, it was somewhere really special. Great location. Private beach. A few on site restaurants. Two pools. Swim up bar. Sign me up! We don’t normally spend that kind of money somewhere but with it being our honeymoon we splashed out (the Hilton was too far out of our budget) and I don’t feel like we got our money’s worth. They built this resort then spent minimal money since. It’s run down and old. The equipment is all old. The gym was a little sad and don’t get me started on the tennis court that had fencing with a huge gap at the bottom and we kept losing our balls! All these things were all just small things really but when you put them all together, I was disappointed and felt like there was no love here...... There was one lady in the restaurant however that was the only person that would make my day. She had a genuine smile always and made us feel special. That’s how it should be done Anelia! (I think her name was Tithee) Give that girl a raise and let her run the joint cos you guys don’t know what you’re doing in the service industry
Stayed 6 nights in May 2019

2/10 Terrible

Apsah

Liked: Staff & service
Disliked: Cleanliness, room comfort
Let The Buyer Beware
The ad on the website was misleading. I was promised a king bed and a sofa bed, but I ended up with only one king bed. When I complained, the hotel staff said that the ad on hotel.com was the old ad, and that the rooms are no longer like the ad, and that there was nothing they could do. I was in a cramped situation with relatives, and I was forced to checkout a day early, since the situation was very awkward and uncomfortable. I feel I was misled, and cheated. And as the icing on the cake, the food at the hotel made me ill. Hotels.com needs to do a better job of making sure that the ads are truthful.
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
paid on expedia anx hotel charged me again for my rooms saying they didnt get paid from expedia!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in perfect location on the beach and close to shops and restaurants. Rooms spacious and well equipped with mini fridge ( silent at night!) hair dryer,kettle and effective air conditioning. Lovely pools and plenty of loungers. Breakfast plentiful with a large selection of food..All staff friendly and helpful.
Stayed 15 nights in Dec 2018

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Good variation of food at the buffet however the property gives a little emphasis to Indian food and cuisine. You can’t swim at the beach right in front of the hotel but their pool is big enough to accommodate plenty of people. The pool itself needs some renovation: there are big chuncks of paint that have come out a long time ago and as such, depending where you step on, the ground may not be always gentle on your feet. The room we were given was facing the back side of the hotel but luckily we were moved (upon requesting it), since across our room, there was another hotel being build and the drilling would start as early as 07h30 to 08h00 in the morning. Drinks and food that are paid extra and out of your package are charged as they should considering this is a 4* star property. Worth mentioning we checked out on the 30th of November and paid our extras upon check out; however and 4 days later, the hotel charged us again the same extras. Still trying to solve this last issue with the accounting department of Anelia Resort.
Stayed 4 nights in Nov 2018

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Anelia Resort
Stayed 1 night in Nov 2018

8/10 Good

Steve, UK

A nice place to stay at, with it's own beach front
I stayed at Anelia for business. Not a great place for business, which was my fault for booking it, but it looked a great place to stay for family or couple holidays. It has two pools, a couple of bars and the food is really good. Staff were very friendly and helpful. The accommodation was comfortable, a double and single bed in the room. Shower, sink and toilet with supplied shampoo, shower gel etc. I had a ground floor room which lead out to the pool area via the patio doors. The air conditioning worked well, as did the ceiling fan. They also have a gym, which is reasonably well equipped and clean. As I said, a great family or couples place, maybe not for business.
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

It grows on you
The location was good. Some of the facilities where a bit tired. Staff were friendly but struggled understanding some of our basic requests. Probably not quite four star resort but it grew on us and we thoroughly enjoyed our stay.
Stayed 4 nights in Aug 2018

6/10 Okay

Mustafa, Saudia

Liked: Staff & service
The restaurant cousin i almost indian food only.also beach is not convenient for swiming and aside walking.
Stayed 2 nights in Jun 2018

8/10 Good

Gordon

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Friendly staff
Stayed 4 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Excellent service with a smile
Stayed 5 nights in Jul 2017

8/10 Good

Bipin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel with fab views
Nice hotel on beach and reasonable priced with good service
Stayed 1 night in Jun 2017

6/10 Okay

Globa traveller, Canada

Liked: Staff & service
Okk hotel on the seaside
Staff were pleasant and helpful. However very pricy hotel and restaurant. Tourists paid top dollar for services at 4-star resort. Referred to as small resort but not able to function as one with limited facilities. Standard rooms with ocean view were high in demand but not maintained well, poor lighting, no handrail for high staircase top units,and stairs highly need maintenance warning safety issues. Bathroom interior requiring proper finishing. Only provided evening buffet meals no a la cart and very expensive. Street restaurants were much more reasonable and amazing but quite a distance from hotel in the dark. Adding second occupant to room was very pricy per nite and when requested back to single occupancy was still charged 50% for each nite stay. Staff seemed overworked and not treated fairly with limited decision-making capability. However spa was very well equipped and provided excellent massage and beauty services but very pricy again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Comfortable and clean with good friendly service.

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a pleasant stay

10/10 Excellent

Mark, Wolverhampton UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow! Wow! Wow!
Myself and my new husband spent 10 days at this beautiful little gem, for our honeymoon. I can not rate it highly enough. I had my reservations after reading some of the negative reviews......but am pleased to say that our experience was perfect from beginning to end. We were greeted by the hotel concierge, who was very helpful and supplied us with arrival cocktails and cold hand towels to cool us after our very long journey. I was overwhelmed to the point of tears of joy when we first arrived. The views absolutely took my breath away. The hotel is situated right at the beginning of the small village of Flic en Flac, making it very private and secluded from the main tourist beach.(Although everything including shops are within 10 minutes walk) It boasts its own private beach, which is absolutely stunning. The barrier reef stretches the length of the hotel grounds which means the water is quite shallow. This makes it ideal for snorkeling, kayaking and taking a swim. Snorkeling equipment, kayaks and a glass bottom boat are all available free of charge to use to explore the beautiful Indian Ocean. The hotel grounds are stunning with tropical gardens and lovely little nooks and crannies to hide away and relax. Both infinity pools are wonderful. They really do give you the impression you are swimming out into the ocean. Water aerobics classes are offered in the big pool on a daily basis free to hotel guests. The thing I found really great was that the pools were never over ru
Anelia Pool bar
Anelia Beach dining
Anelia Desert bar
Anelia Infinity pool

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience.
Bad staff, Hotel under construction.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Don't go for this
Not worth it.

8/10 Good

Nadya, Moscow, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice 4 star hotel
Well in general a nice hotel, it deserves its 4 stars, rooms are plain but clean and new, food is simple (we had breakfast only), but good, the location is convenient if you want to travel over the island and a public beach is nearby, staff is responsive, but sometimes you have to wait like everywhere on this lazy island.

8/10 Good

Mikateko , South Africa

Liked: Staff & service, property conditions & facilities, room comfort
Excellent position next to the beach.
Very friendly and helpful staff. Cleaners should just put more effort in keeping rooms tidy; otherwise we had a perfect stay.

10/10 Excellent

Mathilde

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hôtel bien localiser. Employés très serviable et très accueillant. Buffet très bon et vraiment hôtel paradisiaque. Juste un petit point négatif mais qui ne m’a pas empêché de passer un super séjour c’est la propreté. Mon compagnon traite les punaises de lit, donc il retourne les sommiers à chaque fois que nous arrivons dans un hôtel pour vérifier. Je pense que les poussières sous le lit n’ont jamais été faite. Mise à par cela rien à redire. Les piscines top, la vu magnifique…
Stayed 8 nights in Mar 2024

2/10 Terrible

francesca

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sporco tutto, non c'era igiene nella preparazione del cibo, nessun pasto (ad eccezione della colazione) era incluso. Il personale non parla, non sorride, non è di aiuto. La palestra puzzava e non funzionavo nemmeno i tapis roulant.
Stayed 4 nights in Feb 2024

8/10 Good

Sebastien Jean-François

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un peu vieillot dans la partie ou se situait notre chambre et la salle de jeux etait moyenne (manque de boules au billard, raquette de ping pong cassées ou abimées) et notre chambre avait un peu de moisissures autour de la clim. Neanmoins, les prestations restent de qualité (piscine, salle de jeux, terrain de tennis, soirees a thèmes, repas qualitatifs...) et le personnel est tres agreable et harmants ! Des rénovations sont en cours.
Stayed 7 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Pauline

Stayed 9 nights in Jul 2023

10/10 Excellent

Mbakhane

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023