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Reviews of Holiday Inn Manhattan-Financial District, an IHG Hotel

4 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 745 out of 1844 reviews" "
Rating 8 - Good. 605 out of 1844 reviews" "
Rating 6 - Okay. 256 out of 1844 reviews" "
Rating 4 - Poor. 134 out of 1844 reviews" "
Rating 2 - Terrible. 104 out of 1844 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sharan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great area of Manhattan, walkable distance to restaurants and subway stations. Room was clean and modern. Not enough elevators for the amounts of floors in the hotel which means it takes a while to come up & down.

10/10 Excellent

Nandi

Liked: Cleanliness, staff & service, property conditions & facilities
A really nice hotel!! Perfect location to time square and Brooklyn

10/10 Excellent

Shaneice

Travelled with partner
Good area

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, close to anything in Manhattan via Uber. Only negative was cigarette smoke smell in some parts of room at times. I think people were smoking in the hotel at times.
Stayed 4 nights in May 2023

10/10 Excellent

Margaret

Liked: Cleanliness

4/10 Poor

Katlyn

Stayed 4 nights in Feb 2023

10/10 Excellent

isaiah

Travelled with group
Liked: Cleanliness, staff & service
Honestly whenever I visit NY I’ll be staying here
Response from Greg Riley Area General Manager on 25 Feb 2023
Dear Isaiah, We are happy you chose Holiday Inn Manhattan-Financial District, the world's tallest Holiday Inn! We are glad you had a wonderful stay with us. It was our pleasure hosting you, and we hope to welcome you back soon.Greg RileyArea General Manager

2/10 Terrible

Nadia

Business traveller
Disliked: Staff & service
Bad experience
The hotel shut down in the middle of my stay. Did not tell me, had horrible communication, rude staff. The only reason I found out the hotel was closing down was that I went down to reception and asked a question. They were then like, oh, by the way, the hotel will close down in 2 days. At this point, they did not know what they would do. Did not apologize. I'm guessing if I didn't speak to reception they would have just kicked me out. They ended up relocating me to another hotel without, again having to find out by asking them. They were HORRIBLE with communication and when I asked about it was told "if you don't like the way I'm doing things, I can give you a refund and you can find your own way"
Stayed 21 nights in Jan 2023
Response from Area General Manager on 23 Feb 2023
Dear Nadia, Thank you for staying with us and for sharing your review. We are sorry you encountered service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again for your valuable feedback.Greg RileyArea General Manager

10/10 Excellent

Kosta

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Area General Manager on 17 Feb 2023
Dear Kosta,Thank you for reviewing Holiday Inn Manhattan-Financial District. It is always a pleasure to see when our guests enjoy everything we have to offer. Thank you again for being our guest. Greg RileyArea General Manager

8/10 Good

Arthur

Stayed 2 nights in Jan 2023

6/10 Okay

David

Stayed 3 nights in Jan 2023
Response from Area General Manager on 13 Feb 2023
Dear David, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Greg RileyArea General Manager

6/10 Okay

Cintia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima localização, próximo ao metrô, restaurante ruim, e apenas 3 elevadores para muitos apartamentos. Demorava muito para conseguir subir e descer
Stayed 2 nights in Feb 2023
Response from Area General Manager on 8 Feb 2023
Dear Cintia, Thank you for being our guest and for your review. We are glad you liked our ideal location. However, we apologize for the wait time you had with the elevators and regret your disappointment with the restaurant. Thank you for sharing your feedback so we can continue improving and delivering the best guest experience possible. We hope you have safe travels.Greg RileyArea General Manager

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Area General Manager on 7 Feb 2023
Dear Natasha,Thank you for your fabulous rating and for letting us know your stay at Holiday Inn Manhattan-Financial District, an IHG Hotel was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Greg RileyArea General Manager

4/10 Poor

SupaNova

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Rooms extremely small and trouble at check in
Stayed 3 nights in Feb 2023
Response from Area General Manager on 7 Feb 2023
Dear SupaNova,Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. We apologize for the concerns you had regarding the size of your room. Please know our front desk is always available and happy to help make your stay more comfortable. It was our pleasure accommodating you hope you have safe travels.Greg RileyArea General Manager

10/10 Excellent

Bishal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 4 days, nice cosy room, chlidren allowed, good location.
Stayed 4 nights in Jan 2023
Response from Area General Manager on 7 Feb 2023
Dear Bishal,We are happy you chose Holiday Inn Manhattan-Financial District, the world's tallest Holiday Inn! We enjoyed your comments about our accommodations, the beautiful city views, and the excellent service from our staff. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time your travel brings you to our area!Greg RileyArea General Manager

10/10 Excellent

Vo Tri Tin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and good location
Stayed 2 nights in Feb 2023
Response from Area General Manager on 7 Feb 2023
Dear Vo Tri Tin,Thank you for the great review of your recent stay at the Holiday Inn Manhattan-Financial District. We are pleased you found our location to be perfect for your plans. As you mentioned, our hotel is close to several subway lines that will take you to all the exciting attractions the city has to offer. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Greg RileyArea General Manager

2/10 Terrible

Ebelechukwu

Travelled with partner
The restaurant in the hotel made guests wait an hour in advance just to sit down and order, even though the place was EMPTY. The room smelled very bad, and the carpet was so filthy that l kept my shoes on. I will not be going back there!
Stayed 1 night in Jan 2023
Response from Area General Manager on 7 Feb 2023
Dear Guest,Thank you for your recent stay with us and for leaving a review. We want every guest to have an exceptional experience; therefore, we are disappointed that we did not meet these expectations. We are always striving to improve our services, and we are grateful for your feedback. We hope you will accept our apologies, and we look forward to another opportunity to show you our commitment to providing outstanding hospitality.Greg RileyArea General Manager

10/10 Excellent

Nicolette

Stayed 4 nights in Jan 2023
Response from Area General Manager on 7 Feb 2023
Dear Nicolette,Thank you so much for the perfect rating of your time at Holiday Inn Manhattan-Financial District, an IHG Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Greg RileyArea General Manager

10/10 Excellent

Geoffroy

Stayed 4 nights in Jan 2023
Response from General Manager on 6 Feb 2023
Dear Geoffroy, Thank you for your fantastic rating! We are pleased you chose Holiday Inn Manhattan-Financial District for your time in our area and even more pleased that we exceeded your expectations. Thank you once again for the feedback. Greg RileyArea General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Just fine
Nothing special but just fine. This is a low cost hotel near the financial district. It's an ok pick.
Stayed 2 nights in Feb 2023
Response from General Manager on 5 Feb 2023
Dear Guest, We are happy you chose Holiday Inn Manhattan-Financial District, the world's tallest Holiday Inn! It was our pleasure hosting you, and we hope you will choose to stay with us again the next time your travel brings you to our area!Greg RileyArea General Manager

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything
Stayed 7 nights in Jan 2023
Response from General Manager on 5 Feb 2023
Dear Mary, Thank you for the great review of your recent stay at the Holiday Inn Manhattan-Financial District. We are pleased you found our location to be perfect for your plans. As you mentioned, our hotel is close to several subway lines that will take you to all the exciting attractions the city has to offer! It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Greg RileyArea General Manager

10/10 Excellent

GUILLERMO, Lebanon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great from desk service! Keep up the good job. Really enjoy the service every time I come to this location.
Stayed 1 night in Feb 2023
Response from Area General Manager on 3 Feb 2023
Dear Guillermo, We are flattered by your very kind review of Holiday Inn Manhattan-Financial District. We will enjoy sharing your compliments with our associates. It will surely put a smile on their face, and we look forward to your next visit. Greg RileyArea General Manager

10/10 Excellent

Saily

Stayed 4 nights in Jan 2023

6/10 Okay

Linda

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2023

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue where my reservation wouldn’t display the breakfast on their end, but Kevin at the reception was able to fix it and gave us a great service! The check in process was really easy and the staff was so nice!
Stayed 3 nights in Jan 2023
Response from Area General Manager on 3 Feb 2023
Dear Erick, Thank you for taking the time to review Holiday Inn Manhattan-Financial District. We appreciate your comments about our courteous associates. However, we apologize that you experienced a minor issue with your reservation. Thank you for pointing out that Kevin, our front desk associate, was responsive and corrected this for you right away. We will continue to work hard to deliver outstanding guest service. We hope that you will revisit us soon.Greg RileyArea General Manager

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wish there was a mini fridge in the room and extra towels
Stayed 3 nights in Jan 2023
Response from General Manager on 2 Feb 2023
Dear Christine, Thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Holiday Inn Manhattan-Financial District. Greg RileyArea General Manager

8/10 Good

ERICKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Busiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Area General Manager on 1 Feb 2023
Dear Busiwe, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Holiday Inn Manhattan-Financial District; we hope to see you again soon.Greg RileyArea General Manager

10/10 Excellent

Susan

Stayed 1 night in Jan 2023
Response from General Manager on 2 Feb 2023
Dear Susan, Thank you for choosing Holiday Inn Manhattan-Financial District and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Greg RileyArea General Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 3 nights in Jan 2023
Response from Area General Manager on 31 Jan 2023
Dear Jennifer, Thank you for being our guest at Holiday Inn Manhattan-Financial District. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Greg RileyArea General Manager

8/10 Good

Alexandra

Business traveller, Travelled with partner
Liked: Property conditions & facilities
It’s okay
Stayed 1 night in Jan 2023
Response from Area General Manager on 31 Jan 2023
Dear Alexandra, Thank you for your nice rating and for letting us know that your stay at Holiday Inn Manhattan-Financial District was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Greg RileyArea General Manager

10/10 Excellent

Jonathan Robledo

Stayed 2 nights in Jan 2023

10/10 Excellent

Travoy

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Stefan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Great stay
Great location.Rexeptionist very friendly.Maybe could be done some extra work regarding cleanliness but overall ok
Stayed 1 night in Jan 2023
Response from Area General Manager on 31 Jan 2023
Dear Stefan, Thank you for choosing Holiday Inn Manhattan-Financial District and sharing your experience. We are glad our location worked well for you and that you were pleased with our well-kept accommodations. We are also delighted to learn that you enjoyed our courteous hospitality. Thank you once more for your review, and we hope you will choose us again.Greg Riley,Area General Manager

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The financial district is nice and clean and there are multiple subway stations nearby. Lots of places to eat. Less than 5 minutes from the 9/11 memorial. I would stay here again.
Stayed 2 nights in Jan 2023
Response from Area General Manager on 31 Jan 2023
Dear Jonathan, Thank you for choosing Holiday Inn Manhattan-Financial District and sharing your experience. We are glad you were pleased with our well-kept accommodations and that our location worked well for you. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Greg Riley,Area General Manager

10/10 Excellent

martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location
Stayed 1 night in Jan 2023
Response from General Manager on 30 Jan 2023
Dear Martin, Thank you for the great review of your recent stay at the Holiday Inn Manhattan-Financial District. We are pleased you found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Greg RileyArea General Manager

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient, hotel is clean, staff not extremely friendly or engaging but the check in process was quick and seamless. Nice simple room, nice view. Having a refrigerator and microwave in the room would elevate the experience but overall, my husband and I were very pleased!
Stayed 3 nights in Jan 2023
Response from General Manager on 30 Jan 2023
Dear Marcus, Thank you for sharing your experience with us! We are pleased you had a great stay at Holiday Inn Manhattan-Financial District. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Greg RileyArea General Manager

6/10 Okay

loiuse, Cambridge

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms were in need of an upgrade.
Stayed 2 nights in Jan 2023
Response from General Manager on 29 Jan 2023
Dear Loiuse, We appreciate you taking the time to leave your review. We are glad you enjoyed your stay overall. Thank you for the specific feedback about your room; we always appreciate knowing what our guests love and the things they would change. Thank you again for taking the time to tell us about your stay, and we hope to welcome you back soon!Greg RileyArea General Manager

8/10 Good

Bjorn

Stayed 1 night in Jan 2023

10/10 Excellent

Josslyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff were nice
Stayed 1 night in Jan 2023
Response from Area General Manager on 9 Feb 2023
Dear Josslyn, Thank you for reviewing Holiday Inn Manhattan-Financial District. We are glad you liked your clean accommodations and courteous associates. We value your feedback, and we appreciate you being our guest. Greg RileyArea General Manager

10/10 Excellent

Lina Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come back
Stayed 2 nights in Jan 2023
Response from Area General Manager on 28 Jan 2023
Dear Ms. Maria, We are pleased you had an energizing and fulfilling stay at Holiday Inn Manhattan-Financial District and that our attention to detail helped to elevate your visit. It is lovely to know that we will be your home every time you visit Manhattan. Thank you for the generous review.Greg Riley,Area General Manager

10/10 Excellent

Natia

Stayed 1 night in Jan 2023

10/10 Excellent

Christopher

Liked: Staff & service, property conditions & facilities
The room was very clean.
Stayed 1 night in Jan 2023
Response from Area General Manager on 9 Feb 2023
Dear Christopher, Thank you for reviewing Staybridge Suites Columbia. Nothing is more important than your satisfaction, so we are glad you liked your spotless accommodations. It was our pleasure to host you, and we value you being our guest.Greg RileyArea General Manager

4/10 Poor

Danial

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

4/10 Poor

PRANEETH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Sigita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Registration was so easy. Great location. Had no problems at all.
Stayed 1 night in Jan 2023
Response from Area General Manager on 27 Jan 2023
Dear Sigita,Thank you for being our guest at Holiday Inn Manhattan-Financial District. We are pleased you liked our ideal location and appreciated the seamless check-in. It was our pleasure hosting you, and we look forward to your next visit.Greg RileyArea General Manager

10/10 Excellent

ITALO

Stayed 1 night in Jan 2023

10/10 Excellent

martha

Stayed 1 night in Jan 2023

2/10 Terrible

Ramon

Stayed 4 nights in Jan 2023