We had no cable tv in our room! Alerted the staff (wanted to watch the BIG Ravens/49ers game after getting back from the Eagles game).
Had a front desk person come up to troubleshoot. Couldn’t solve the “cable caper.” Said he would have a technician come to our room. Waited 20 minutes - no technician. Went downstairs to inquire about what was going on. Received an apology, and that the technician would be at our room momentarily. Waited another 20 minutes. No technician. Went downstairs again, politely asked what was going on. This is when the run-around really begin. Either A. Our room was on the fritz re: no cable (although a technician never came to check it out) or B. ALL rooms didn’t have cable (which they decided to tell me after all of this). Just don’t lie to me, please.
Also, no hot water in the morning for my shower (lukewarm was as best as it got). Also, coffee machine did not work in my room (they’re not complicated to operate, so it wasn’t operator error). No free coffee downstairs. And only one socket in our room worked.
I wouldn’t say this place is a joke, and it is a great location if coming/going from a game in South Philly, but overall, it left a lot to be desired and I should have spent $75/$100 more and stayed in a normal hotel.