Exterior
Check availability

Reviews of Holiday Inn Express London-Epsom Downs, an IHG Hotel

3.5 out of 5
Holiday Inn Express London-Epsom Downs, an IHG Hotel
Langley Vale Road, Epsom, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 405 out of 717 reviews" "
Rating 8 - Good. 244 out of 717 reviews" "
Rating 6 - Okay. 51 out of 717 reviews" "
Rating 4 - Poor. 12 out of 717 reviews" "
Rating 2 - Terrible. 5 out of 717 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lane

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property itself was a little on the older side but had great views.
Stayed 1 night in Mar 2024
Response from Tammy on 12 Apr 2024
Thank you for taking time to submit your review and that you enjoyed our fabulous location and views of the Downs.

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent position
Stayed 1 night in Mar 2024
Response from Jess on 23 Mar 2024
Dear Lynda, Thank you so much for taking the time to review your recent with us. We hope to welcome you back again very soon! Thank you Kind regards, Reception

10/10 Excellent

william

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Office on 13 Mar 2024
Thanks William, see you again soon!

10/10 Excellent

martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location friendly staff, perfect for our needs.
Stayed 4 nights in Mar 2024
Response from Front Office on 6 Mar 2024
Hello Martin,Many thanks for the review and comments, we do hope you will choose us again in the future.Kind regards

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Reception on 21 Feb 2024
Hi there, Thank you for staying with us and for your positive feedback! We hope to see you again soon. Kind regards, Reception.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tammy on 22 Feb 2024
Thank you for your 5/5 review! We hope to see you back again soon. Reception.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome awaits.
The staff were extremely helpful. Impressed with breakfast as staff checked the condition of the food regularly.
Stayed 1 night in Jan 2024
Response from Reception on 14 Jan 2024
Good Morning, Thank you for taking the time to give us your feedback. We are happy you enjoyed your stay with us and hope to welcome you back again soon. Kind Regards, Reception.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Dec 2023
Response from Reception on 29 Dec 2023
Dear Karen,Thank you for your lovely reviews.Many Thanks,Reception.

10/10 Excellent

Jacky, Sutton

Stayed 1 night in Dec 2023
Response from Tammy on 19 Dec 2023
Thank you for your excellent feedback! We do hope to see you again soon.

10/10 Excellent

Paul Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Reception on 18 Dec 2023
Hello Mr Andrew, Thank you for your lovely review.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Reception on 18 Dec 2023
Hello Anthony,Thank you for your lovely review.

8/10 Good

Patricia

Stayed 1 night in Nov 2023
Response from Front Office on 30 Nov 2023
Many thanks for choosing our hotel for your recent stay in Epsom.

10/10 Excellent

Lewis

Stayed 1 night in Nov 2023
Response from Reception on 18 Dec 2023
Hello Mr Lewis,Thank you for your lovely review.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception Team on 21 Nov 2023
Hello Andrew, Lovely to hear that you enjoyed your stay with us at the holiday inn express Epsom down. Looking forward to welcome you back . Many Thanks Reception

10/10 Excellent

justine

Stayed 1 night in Oct 2023
Response from Reception Team on 21 Nov 2023
Hello Justine, Lovely to hear that you enjoyed your stay with us at the holiday inn express Epsom down. Looking forward to welcome you back . Many Thanks Reception

10/10 Excellent

t m

Stayed 1 night in Nov 2023
Response from Reception on 8 Nov 2023
Hi there, Thank you for staying with us. We are glad you enjoyed your stay and thank you for leaving us a review. Kind Regards, Reception.

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. Stayed for just one night on a Friday and the room rate was good at under £100. Breakfast was Ok without being fabulous. All in all a very positive experience and would stay again if in the area.
Stayed 1 night in Nov 2023
Response from Reception Team on 5 Nov 2023
Hello Kevin, Thank you for taking time to submit your feedback. We are so glad that you had a good stay with us and hope to see you back again soon. Kind Regards Reception

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic comfortable stay.
Stayed 1 night in Oct 2023
Response from Reception Team on 30 Oct 2023
Hello Tim, Thank you for taking the time to submit your review. We are so glad you had a good stay with us. Kind Regards, Reception

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reception Team on 30 Oct 2023
Hello Vincent, Thank you for taking the time to submit your review. We are so glad you had a good stay with us. Kind Regards, Reception

10/10 Excellent

Daniele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the area easy to drive in for parking.no hassle no stress and great room and breakfast.really happy i will recommend for this hotel it was good Really happy.
Stayed 1 night in Oct 2023
Response from Reception on 24 Oct 2023
Hello Danielle, Thank you for taking the time to submit your review. We are so glad you had a good stay with us. Kind Regards, Reception

8/10 Good

jai

Stayed 1 night in Oct 2023
Response from Tammy on 27 Oct 2023
Thank you for taking the time to submit your review. We are so glad you had a good stay with us.

10/10 Excellent

stephen

Stayed 1 night in Oct 2023
Response from Tammy on 27 Oct 2023
Thank you for taking the time to submit your review. We are so glad you had a great stay!

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception Team on 23 Oct 2023
Hello Mike, Thank you for your review. We hope to see you again soon. Kind regards Reception

10/10 Excellent

Ashley

Stayed 1 night in Oct 2023
Response from Reception Team on 11 Nov 2023
Hello Ashley,Thank you for staying with us. We are glad you enjoyed your stay and thank you for leaving us a review. Kind Regards, Reception.

10/10 Excellent

ian

Stayed 1 night in Oct 2023
Response from Reception Team on 20 Oct 2023
Hello Ian, Thank you so much for the feedback on your stay with us. We're happy to read that you enjoyed our lovely location set on the Epsom Downs and hope to welcome you back soon! Kind regards, Reception

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reception Team on 20 Oct 2023
Hello Dennis, Thank you so much for the feedback on your stay with us. We're happy to read that you enjoyed our lovely location set on the Epsom Downs and hope to welcome you back soon! Kind regards, Reception

10/10 Excellent

Lyndon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Epsom
The hotel, staff and location were perfect.
Stayed 1 night in Sep 2023
Response from Reception Team on 20 Oct 2023
Hello Lyndon, Thank you so much for the feedback on your stay with us. We're happy to read that you enjoyed our lovely location set on the Epsom Downs and hope to welcome you back soon! Kind regards, Reception

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Everything was very good with one exception. The eggs at the breakfast were from powder and were horrible. Otherwise, the stay was great
Stayed 1 night in Oct 2023
Response from Reception Team on 20 Oct 2023
Hello Maureen, Thanks for choosing our hotel for your recent stay in Epsom and for the feedback received. Kind regards Front Office

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Reception Team on 20 Oct 2023
Hello Hilary, Thank you so much for the feedback on your stay with us. We're happy to read that you enjoyed our lovely location set on the Epsom Downs and hope to welcome you back soon! Kind regards, Reception

8/10 Good

Viktorija

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
modern, clean, friendly staff
Stayed 3 nights in Sep 2023
Response from Reception Team on 20 Oct 2023
Hello Viktorija, Thank you so much for the feedback on your stay with us. We're happy to read that you enjoyed our lovely location set on the Epsom Downs and hope to welcome you back soon! Kind regards, Reception

8/10 Good

Lisette

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Reception Team on 6 Oct 2023
Hello Lisette, Thank you for taking the time to review your recent stay with us and for your lovely comments. We hope to welcome you back again very soon! Thank you Kind regards, Reception

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and good position for racecourse
Stayed 1 night in Sep 2023
Response from Reception Team on 2 Oct 2023
Hello Alex, Thank you for taking the time to review your recent stay with us and for your lovely comments. We hope to welcome you back again very soon! Thank you Kind regards, Reception

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception Team on 2 Oct 2023
Hello Craig, Thank you for taking the time to review your recent stay with us and for your lovely comments. We hope to welcome you back again very soon! Thank you Kind regards, Reception

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Reception Team on 2 Oct 2023
Hello Eileen, Thank you for taking the time to review your recent stay with us and for your lovely comments. We hope to welcome you back again very soon! Thank you Kind regards, Reception

10/10 Excellent

Dennis

Stayed 1 night in Sep 2023
Response from Reception Team on 20 Oct 2023
Hello Dennis, Thank you so much for the feedback on your stay with us. We're happy to read that you enjoyed our lovely location set on the Epsom Downs and hope to welcome you back soon! Kind regards, Reception

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean and staff were friendly! Let us check in early and we appreciated!
Stayed 2 nights in Sep 2023
Response from Reception Team on 22 Sept 2023
Hello jian, Thank you for your recent review. We are pleased to hear you enjoyed your stay with us and look forward to welcoming you back soon. Kind Regards Reception

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air con was really nice, clean, comfortable and lovely view of the downs,staff friendly and helpful
Stayed 2 nights in Sep 2023
Response from Reception Team on 15 Sept 2023
Hello Karen, Many thanks for your lovely review and for choosing our hotel! Kind regards Reception

10/10 Excellent

Sandra

Travelled with partner
Liked: Amenities
Excellent all round experience
Stayed 2 nights in Sep 2023
Response from Reception Team on 11 Sept 2023
Hello Sandra, Thank you for taking the time to review your recent stay with us and for your lovely comments. We hope to welcome you back again very soon! Thank you Kind regards, Reception

6/10 Okay

Brunetto

Stayed 3 nights in Sep 2023
Response from Reception Team on 10 Sept 2023
Hello Brunetto, Thank you for taking the time to review your recent stay with us and for your lovely comments. We hope to welcome you back again very soon! Thank you Kind regards, Reception

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Reception Team on 10 Sept 2023
Hello Matthew, Thank you for taking the time to review your recent stay with us and for your lovely comments. We hope to welcome you back again very soon! Thank you Kind regards, Reception

10/10 Excellent

Elemay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to find. There was plenty of parking available when we arrived. The staff were really friendly, helpful and efficient. We arrived late and it wasn't a problem. The room was clean and had what we needed for an overnight stay. There was a variety of food at the breakfast bar to suit our different tastes. Overall it was a great stay.
Stayed 1 night in Sep 2023
Response from Joe on 9 Sept 2023
Hello Elemay, Thank you for your recent review. We are pleased to hear you enjoyed your stay with us and look forward to welcoming you back soon. Kind Regards, Joe

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception on 5 Sept 2023
Hi Richard, Thank you for taking the time to review your stay with us. We hope to welcome you back again soon. Kind regards, Reception.

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Great location and relaxing atmosphere.
Stayed 4 nights in Aug 2023
Response from Reception on 5 Sept 2023
Hi Claire, Thank you for taking the time to review your stay with us. We are glad to hear you had such a good stay with us and we hope to welcome you back again soon. Kind regards, Reception.

10/10 Excellent

Tracey

Stayed 1 night in Aug 2023
Response from Reception Team on 4 Sept 2023
Good evening Tracey, Thank you for taking the time to review your recent stay with us and for your lovely comments. We hope to welcome you back again very soon! Thank you Kind regards, Reception

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Lobby area was clean and smart. Bedroom was clean and spacious, not the best but you pay for what you get. Staff were friendly and helpful. Breakfast was decent, not loads of choice but a good range.
Stayed 1 night in Sep 2023
Response from Reception on 3 Sept 2023
Hi there, Thank you for contacting us and reviewing your stay. We are thankful for your feedback and hope to welcome you back soon. Kind regards, Reception.

10/10 Excellent

David

Stayed 2 nights in Aug 2023
Response from Joe Davidovitz on 31 Aug 2023
Hello David, Thank you for your recent review. We are pleased to hear you enjoyed your stay here with us and look forward to welcoming you back soon.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Spotlessly clean, staff were lovely, food was lovely, would definitely stay again
Stayed 1 night in Aug 2023
Response from Joe Davidovitz on 30 Aug 2023
Hello Chris, Thank you for your recent review. We are pleased to hear you enjoyed your stay here with us and look forward to welcoming you back soon. Kind Regards,

10/10 Excellent

Ian, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property adjoins Epsom Racecourse and was an excellent base for our activities such as golf in the area. The rooms are of an excellent size; clean and fresh considering the hotel is amazingly 15 years old. The car park is of a good size, convenient and the buffet breakfast excellent. The front office, cleaning and breakfast staff are competent and friendly. The Rubbing House Restaurant is very close and serves excellent and reasonably priced evening meals BUT please book. The hotel is close to the Epsom township which is well served by shops. Park at the Ashley Centre. There is also a very good Thai Restaurant contained in The Plough Hotel in nearby Leatherhead. We could not fault our lodgings here even if picky.
Stayed 4 nights in Aug 2023
Response from Joe on 21 Aug 2023
Hello Ian, Thank you for your recent review. We are pleased to hear you enjoyed your stay with us and look forward to welcoming you back soon. Kind Regards,

10/10 Excellent

Claire Louise

Stayed 1 night in Aug 2023
Response from Reception Team on 15 Aug 2023
Good morning Claire, Thank you so much for the feedback on your stay with us. We're happy to read that you enjoyed our lovely location set on the Epsom Downs and hope to welcome you back soon! Kind regards, Reception

8/10 Good

Joanne

Stayed 1 night in Aug 2023
Response from Front Office on 15 Aug 2023
Thanks for the review score.Kind regards